Customer service my $&*%

I sent an email concerning CWD (did they include that)before we went to Toronto but did not receive a reply. We requested a compact car or better but got a mini car which would not carry 2 bags. We were told we had to take out Damage Waver DW because we were responsible for the full cost if the car was right off. The cost doubled. They had us over a barrel and had no choice but to take it and complain later. We did and sent an email still no reply.
They brag about good customer service. A load of BS avoid using them.