Avoid at all costs, atrocious customer service

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Post Office Online Saver
5.0% of users recommend this

Edwards255's review of Post Office Online Saver

“Avoid at all costs, atrocious customer service ”


written by Edwards255 on 02/08/2021

Was initially attracted by the good introductory interest rate (some years ago) and can only say whatever interest earned was not worth it and I have invested far more time and energy trying to navigate the vagaries of the website (a relic from the late 90s) and dealing with the poorly trained and at times uninterested staff.

Transferring money in and out of your account is a lengthy and fraught process. It seems to take an age for the money to appear in your linked account. Along with its dated look and limited features, the website is not intuitive and it is something of a faff to navigate.

When (rather than if) something goes wrong, don't expect phone support. Staff don't seem well clued up on the branches procedures or policies and you will be given wrong or incomplete information, necessitating a lengthy correspondence by post until they might get round to resolving your problem at some point in the distant future.

I am in the process of shutting down my account and looking for a different place for my savings.

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