Item: FirstSave Reviews - firstsave.co.uk
Rating: 2

xyxyz2's review of FirstSave Reviews - firstsave.co.uk

“No Response”

★★☆☆☆

written by xyxyz2 on 23/07/2023

Whiilst the interest rate is good, I would not recommend this firm.

I had great difficulty opening a ione year bond on line, mainly because of their security measures. They claim it is not mandatory to give your passport number but I had to put it in to progress through the application. When I did so (several times) it said it was invalid.

Then several popups appeared, saying the page was not working properly (I'd got that!!). Eventually I got onto another page and completed the process. They requested that I send a copy of my passport and an original bill. I did this on 8th. July - over two weeks ago - also enclosing a cheque.

They acknowledged receipt on line and cashed the cheque. However I have also had multiple e-mails requesting documents and funding. I am worried that someone has taken my money.

I have pointed out that there seems to be some confusion. They acknowledge but don't DO anything. This is very worrying.

I hope they are just disorganised but it is concerning.

Also their interest rate is less good if weeks go by before they get round to applying it.

BEST AVOIDED! .

Bond or Fixed Term

Type Of Account
Value For Money

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Sarah1852Q6's Response to xyxyz2's Review

Written on: 17/10/2023

I opened a 2 year fixed rate saver on 07/07/23 advertised as have increased interest rate to 6.15% on 05/07/23, but they are only applying 5.98%. I am trying to get an answer from them about this. As there is no reason for it to be lower. Looking on the historical rate page it was 6.15% as the last rate and 2 year fixed rate bonds are now no longer available so olits not like they reduced the interest at a later date.

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