No Response

Click here if this is your business
FirstSave Reviews
★★★☆☆
3.0
50.0% of users recommend this

xyxyz2's review of FirstSave Reviews - firstsave.co.uk

“No Response”

★★☆☆☆

written by xyxyz2 on 23/07/2023

Whiilst the interest rate is good, I would not recommend this firm.

I had great difficulty opening a ione year bond on line, mainly because of their security measures. They claim it is not mandatory to give your passport number but I had to put it in to progress through the application. When I did so (several times) it said it was invalid.

Then several popups appeared, saying the page was not working properly (I'd got that!!). Eventually I got onto another page and completed the process. They requested that I send a copy of my passport and an original bill. I did this on 8th. July - over two weeks ago - also enclosing a cheque.

They acknowledged receipt on line and cashed the cheque. However I have also had multiple e-mails requesting documents and funding. I am worried that someone has taken my money.

I have pointed out that there seems to be some confusion. They acknowledge but don't DO anything. This is very worrying.

I hope they are just disorganised but it is concerning.

Also their interest rate is less good if weeks go by before they get round to applying it.

BEST AVOIDED! .

  • Bond or Fixed Term

    Type Of Account

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sarah1852Q6's Response to xyxyz2's Review

Written on: 17/10/2023

I opened a 2 year fixed rate saver on 07/07/23 advertised as have increased interest rate to 6.15% on 05/07/23, but they are only applying 5.98%. I am trying to get an answer from them about this. As there is no reason for it to be lower. Looking on the historical rate page it was 6.15% as the last rate and 2 year fixed rate bonds are now no longer available so olits not like they reduced the interest at a later date.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 5 0