TomTom Support Reviews

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TomTom Support
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  • Ease of Use

  • Clarity of Instructions

  • Map Accuracy

  • Value For Money

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Latest Reviews

★☆☆☆☆
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“Tomtom Customer Services: Rubbish. Avoid. Avoid. Avoid.”

Written on: 16/04/2017 by mmx554 (11 reviews written)

I have a Tomtom satnav with out of date maps so I purchased the map update facility. I could not get it to work. There seemed to be a compatibility issue between the Tomtom software and Windows 10. I took it up with their Customer Services. Someone from Tomtom phoned me and remotely got onto my laptop to try and locate the problem. They failed to find a problem with my laptop and eventually admitted that there is a problem with some Tomtom satnavs not being recognised by Windows 10. They… Read Full Review

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★☆☆☆☆
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“Virtually no support and useless live services”

Written on: 10/01/2016 by Celestej34 (1 review written)

I've just purchased the annual subscription for live services in Australia and New Zealand. In few words - they don't work. There are no updates of traffic situation. Wrong data on various traffic lights, radars and even roads; they can send you to a non-existing road, no data on ages long one way roads, they even deleted the correct data from the past and now the have either missing info or wrong data. Support stopped replying after complaint and to get them on the phone is pretty much a… Read Full Review

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★☆☆☆☆
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“Complete ignorance!”

Written on: 06/05/2015 by katy1980 (7 reviews written)

I purchased the Tom Tom Runner Cardio watch to the tune of £179 - its is faulty and does not upload data. I contacted support. They asked for more info - I provided it. They then ignored my following three emails chasing it up. If they don't know they answer they'll ignore you. Therefore I've concluded they just want your money and I'm going to return it and get the Garmin… Read Full Review

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★★☆☆☆
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“Laptop software hopeless, traffic system very Poor”

Written on: 24/07/2014 by monty007 (26 reviews written)

Had lots of Tom Tom and they are all the same. The desktop software takes ages to install updates. The Tom Tom software says100 percent complete but the device sits there for hours saying updating when the update is very small, these are just gps fixes, not even map updates. When you are on the road and need live services, they constantly fail to connect. So you go for miles not being updated then find your in a queue and its too late. Which is the purpose of buying the traffic system… Read Full Review

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★★★★★
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“Outstanding service”

Written on: 06/09/2013

Was having problems with old Tomtom sat nav (ruined by myself) and bought a new one. Completely in the dark as to how to transfer stuff over and was dreading ringing support as I'd read some pretty awful reviews. However, my experience was simply outstanding. I spoke to two people about two separate problems I was having and both advisors knew their stuff and resolved issues immediately. I ended up emailing one of them over night as i'd again done something stupid and I received a reply… Read Full Review

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