Exeter Roofracks & Boxes Reviews - www.roofracks-roofboxes.co.uk

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★★★☆☆
3.2 / 5
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  • Ease Of Fitting

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Media Gallery for Exeter Roofracks and Boxes www.roofracks-roofboxes.co.uk

Exeter Roofracks and Boxes www.roofracks-roofboxes.co.uk

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Latest Reviews

★☆☆☆☆

“worst internet order ever”

Written on: 05/01/2020 by gerben (1 review written)

I ordered a spare part for my thule bike carier. I'm still waiting for it 3 months later. No e-mail, no communication. When i call the keer saying it will be send right away. I never write reviews. but i advise you never to order here. gerben the netherlands… Read Full Review

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★☆☆☆☆

“Probably the poorest service ever”

Written on: 21/05/2019

I placed an order on May 1 and was told delivery would be made 4:5 days later. By May 7 I had not received the order and had to call. I was promised delivery in 1 to 2 days. Nothing happened. I called again to ask for the order to be fulfilled or a refund made 5 days later nothing had happened. Fortunately I was able to use PayPal to obtain a refund. Keep well away… Read Full Review

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★☆☆☆☆

“Item not received and poor customer service”

Written on: 16/07/2018 by BernardCarney231 (1 review written)

Placed order 27th June, item in stock with 4-5 day delivery. 10th July and still no order, emailed and told there were stock problems and would receive my order Thursday. Thursday came and went, now 16th, emailed a couple of times and no response. Now if there are problems be honest, honesty I can deal with and have a lot more patience, but not to respond to my emails and keep me updated I can not. Strangely there wasn't a problem with taking payment..... I chose these for the competitive… Read Full Review

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★☆☆☆☆

“Incorrect items and NO customer service!”

Written on: 15/07/2017 by noodle1066 (1 review written)

Ordered 4 items on Thursday 6th July, 4 items delivered on Friday 7th July (2 items incorrect!), Emailed them on Friday 7th July (Still no response), Called on Saturday 8th July, spoke with someone who apologised and said they would put the correct items in the post (shipping Monday), Still NO replacement parts on Friday 14th July!! When you make a mistake, surely you rectify as fast as possible??… Read Full Review

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★★★★★

“Helpful, knowledgeable and patient staff.”

Written on: 13/10/2016 by Sheehanwy122 (1 review written)

Excellent Customer Service from knowledgeable staff. They could not have been more helpful or patient and enabled me to make the right and least expensive choice. Well done! Highly and honestly recommended… Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 25/05/2016 by Israelw494 (1 review written)

I ordered a roof box from Exeter Roofracks, the item was needed urgently for a holiday (my fault for ordering so close to the trip!). The box got caught up in the postal system, and the guys at Exeter Roofracks drove from Exeter to Bath, the night before the holiday, and delivered another box - exceeding all reasonable expectations in the process. In a world where customer service means little, these guys have restored some faith. Fantastic job, and heartily recommended. Thanks again, Christian… Read Full Review

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★★★★★

“Great Service, friendly staff”

Written on: 02/10/2015 by Stuthule (1 review written)

I have ordered a few things from Exeter Roofracks and Boxes and each time they listen to what you want offer advice if its needed, a really great company Their service is always fast, reliable the goods are packed really well and exactly what you ordered. I was particularly impressed when they sourced a matching product for my Thule 531 bike roof rack when the original part had become unavailable. Would I recommend to a friend, definitely yes I would. Great service, friendly staff. … Read Full Review

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★☆☆☆☆

“Faulty Keys”

Written on: 12/06/2015 by Levesqueoi82 (1 review written)

I have received my 2 keys for my Thule roof bars from this company. Unfortunately the did not work. I emailed the company 4 times and still have not received a reply or help. Terrible customer service. Unhappy… Read Full Review

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★★★★★

“Customer service”

Written on: 14/05/2014

Ordered a replacement part for a Thule 530 bike carrier. Unfortunately that part is now discontinued, Exeter Roofracks have contacted me and they have managed to get a similar Thule fitting for my bike carrier. All done with the mnimum of fuss and maximum attention to customer service. I can only recommend them for the quality of their knowledge of the products they sell Thanks… Read Full Review

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★★★★★

“Thule Roof bar upgrade”

Written on: 31/05/2013 by tomdickandharry (1 review written)

One 5 minute phone call and two days later, with free delivery, all the bits I needed to upgrade my Thule roof bars from 2004 Polo to 2010 Golf. Superb service and outstanding value. Couldn't recommend Exeter Roofracks & Boxes highly enough… Read Full Review

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★★★★★

“An excellent fast service”

Written on: 10/04/2013 by jswilliams (1 review written)

An excellent fast service Ordered just after 3pm on a Friday, 20 minutes later received email confirming items had been dispatched. Items were delivered next working day. Items were as described on website, a Thule roof-bar system, and were the genuine article. These were cheaper than I could find on any other website and with free delivery! Website was easy to navigate and use. Very happy, would use again… Read Full Review

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