Unprofessional & rude owner

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West Wirral Riding School
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Manninglk498's review of West Wirral Riding School

“Unprofessional and rude owner”

★☆☆☆☆

written by Manninglk498 on 21/07/2023

Our daughter has been riding her for 5 years apart from lockdown. We have never had cause to complain but did due to our daughter being forgotten and put on a horse that was obviously unwell, told it was hay fever then today told it is asthma? Horse clearly unwell and no consideration for either horse or rider, told horse seen a month ago by a vet! A month ! Told me I don’t know about horses, perhaps but it’s clear when an animal isn’t fit to work!

Our daughter was upset and began to cry during the lesson due to horse coughing continuously and putting its head down to scratch its face.. we simply
Wanted to discuss it and acknowledge our concern and upset. The owner does not care about customers and needs to not get so defensive when we dare complain. Was aggressive , rude and didn’t acknowledge the real victim in this was a 9 year old child. Spoke to me like a piece of dirt and
Lied saying she had spoken to an instructor who has since left about the incident…since found out she hasn’t. Needs to attend a basic communications course… I work in the public sector and have never even spoken to a detainee the way this lady spoke to me…..very poor, would leave zero stars for customer relations but won’t let me x

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