Serenata Flowers, Reviews - www.serenataflowers.com

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Latest Reviews

★☆☆☆☆

“Disgusted - delivered at wrong address, flowers wilted”

Written on: 25/07/2021 by Grayson496 (1 review written)

Absolutely disgusted with Serenata Flowers. The courier did not deliver the flowers. We were lucky as the neighbour with a house on the other side of the road and quite far down the road from my mother delivered the flowers to her. The flowers had the correct address on there so we don't know why they ended up at the wrong place, our neighbour was out at the time and found them outside her door wilting in the sun. No note from the courier, nothing. Rather than Serenata Flowers moving to sort… Read Full Review

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★☆☆☆☆

“Late delivery, paltry flowers and no help or refund!”

Written on: 13/07/2021 by Ryleighr1 (1 review written)

Ordered a birthday bouquet for my friend’s 65th birthday on the 11th June. Her birthday was the 14th. The flowers failed to arrive on the day but were delivered crushed, dead and paltry at 5:30pm a day late. No apologies from the company and when I tried to complain they said delivery was within the 48hrs in their terms and conditions. Also, as my embarrassed and disappointed friend had thrown the flowers away (instead of photographing them!) they would not be able to investigate my… Read Full Review

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★★★★★

“Gorgeous ”

Written on: 08/07/2021 by Wandana91 (1 review written)

I recieved my flowers from serenata and they are absolutely beautiful just as i saw them in the picture, i would highly recommend them… Read Full Review

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★★★★★

“Letter box”

Written on: 01/06/2021 by Evan194 (1 review written)

The most beautiful letter box flowers. They needed a couple of days to bloom but were so pretty once they did… Read Full Review

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★☆☆☆☆

“Unreliable don’t compensate when they don’t deliver ”

Written on: 31/03/2021 by Haley402 (1 review written)

Paid for same day delivery it didn’t happen promised they would be delivered next day and still didn’t happen no communication no compensation and still asking for my money back what a joke… Read Full Review

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★☆☆☆☆

“Do not buy ”

Written on: 22/03/2021 by Bjr3028 (1 review written)

Spent £50 on a bouquet to be delivered for Mother’s Day when I could have got better for £10 from a supermarket. Flowers dead after 6 days. Customer service appalling... will never use again and certainly would not recommend. When made complaint was told they were adequate.... complete waste of money… Read Full Review

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★★★★★

“Beautiful ”

Written on: 10/03/2021 by Trace19 (1 review written)

I've been using this site for so many years now. The flowers look exactly the same in the photos. Love the fact that it's free delivery and give you notifications once it's on its way. My friends and family love the flowers they're receiving and posting them on Facebook how pleased they are. Highly recommends… Read Full Review

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★☆☆☆☆

“Upon arrival of my daughters birthday treat I really...”

Written on: 28/02/2021 by Veronica888 (1 review written)

Upon arrival of my daughters birthday treat I really wandered what it was. A flat broken box with dead flowers where I was expecting a beautiful Flower arrangement in water to keep them fresh I was totally disappointed and upset of this , I have bought better from local shops foe a quarter of the price , what upset me more than anything was the presentation of this gift for my daughters birthday , in other words disgusting I won’t purchase from Serenata Flowers again would like a refund… Read Full Review

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★☆☆☆☆

“Truly awful ”

Written on: 01/02/2021 by Dhtyhbb (1 review written)

Truly awful. Flowers purchased for a 40 year service retirement company presentation delivered to the wrong address even though it was clear and concise. Presentation ruined. Redirected to the ladies home address for the earliest two days later. In fact they were delivered back at the original company location left against security gates on a Sunday morning. Do not trust this company if you value the occasion you’re celebrating. Truly awful… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 14/01/2021 by SandraDelfino (1 review written)

What a disappointment. Ordered flowers to be delivered for my daughter's birthday and after paying nearly £30.00 they sent her a bouquet that looked like a £5.00 bouquet from the supermarket. After complaining I was told that there's nothing wrong with the bouquet! Clearly there is ! It's completely different from the one pictured on their website, about half of the size and the flowers look horrible. Never again !… Read Full Review

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★☆☆☆☆

“Good company gone bad”

Written on: 12/11/2020 by StephenRussell2020 (1 review written)

I've used this company before and although expensive, they have always delivered the flowers on the agree day though not with the friendly smile that you would get from a local flower delivery company. More what you would expect from a standard delivery company. No romance so don't expect any. Basically, Serenata flowers did not deliver the flowers to my girlfriend on her 40th but left them leaning up against the garden wall of an adjacent neighbour's house for 2-3 hours which my girlfriend… Read Full Review

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★☆☆☆☆

“Roses arrived dead”

Written on: 07/11/2020 by AxelGentry (1 review written)

Don’t buy from Seranata flowers, they are expensive flowers whilst extremely poor quality. More akin to buying a week old bunch of flowers from a market stall. The flowers had to go straight in the dustbin. Forget paying a minimum of £24, buy elsewhere. You will be happier. Customer service is appalling. Parcel dumped outside the front door… Read Full Review

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★☆☆☆☆

“Poor quality product / Very poor customer service”

Written on: 02/11/2020 by northmoor (1 review written)

Ordered a "Freya" bouquet of flowers for a very special family 75th birthday celebration. Flower bouquet arrived in a small cardboard transit box. The flowers were mostly unopened buds with an excess of green foliage / only five roses were open. (The presentation of the bouquet was also poor as it looked like it had just been thrown together). The product obviously did not match the description photograph as shown on the Serenata Flowers website (which was important as they had been bought as… Read Full Review

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★☆☆☆☆

“Intrusive advertising, late delivery and flowers meh”

Written on: 28/10/2020 by MrDDixon (4 reviews written)

If you like having Serenata adverts on Google, Gmail and YouTube for ever this may be the place for you to buy your flowers. That assumes you don't mind then being 1 dear later than advertised and arriving rather dry/flat packed… Read Full Review

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★☆☆☆☆

“Avoid Serenata flowers ”

Written on: 11/09/2020 by Ruby328 (1 review written)

***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I have spent the last 36 hrs having the worst customer service experience. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. She claimed that it is policy for special occasion flowers to arrive up to an additional 48 hrs after the delivery date, but nowhere in the website does it say this… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 20/08/2020 by Aydin450 (1 review written)

I have paid over sixty quid - flowers were never delivered. Disgusting customer service giving ridiculous excuses. Worst company ever… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

I wish I had read the negative experiences before I used them. Now I too have suffered their appalling customer service and a suffered a special occasions bouquet delivered 2.5 days after the occasion, and in a dehydrated state. No apology, refused to escalate to a manager. Disaster from start to finish.

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★★★★★

“Lovely flowers delivered on time to a specialI al lady”

Written on: 03/08/2020 by 127Hoffman (1 review written)

Special flowers for a relative undergoing travelling to hospital for daily treatment. Thanks for excellent service and she is delighted! I highly recommend your service. All the flowers were as described and very fresh. I will use you again soon… Read Full Review

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★☆☆☆☆

“Shameful”

Written on: 23/07/2020 by StanleyGarza (1 review written)

This company should be avoided. I ordered flowers for my mother's 80th birthday and paid extra for guaranteed delivery. Flowers not delivered on her birthday. Loads of excuses about corona virus!! Do not use them! Absolute rubbish as they can't even do what you pay them for and on top of that no refund!!!!… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

Same experience. I wish I had read the reviews first!

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★☆☆☆☆

“Appalling service from Serenata flowers”

Written on: 25/06/2020 by MohamedClifford311 (1 review written)

Had a really bad experience with Serenata flowers. ordered some flowers and what we received was not what we paid for. really appalled at the service and then the no substitution policy means they will not substitute a flower with a similar colored one if they do not have it in stock or is out of season. In my opinion if the you do not have the flower they should not be selling the set of flowers. would not give refund and would not compromise to a partial refund. would not buy from them again… Read Full Review

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★☆☆☆☆

“Awful flowers, terrible customer service ”

Written on: 14/06/2020 by 237Piper (1 review written)

I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with… Read Full Review

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