Serenata Flowers, Reviews - www.serenataflowers.com

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★★☆☆☆
2 / 5
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Latest Reviews

★☆☆☆☆

“Intrusive advertising, late delivery and flowers meh”

Written on: 28/10/2020 by MrDDixon (4 reviews written)

If you like having Serenata adverts on Google, Gmail and YouTube for ever this may be the place for you to buy your flowers. That assumes you don't mind then being 1 dear later than advertised and arriving rather dry/flat packed… Read Full Review

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★☆☆☆☆

“Avoid Serenata flowers ”

Written on: 11/09/2020 by Ruby328 (1 review written)

***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I have spent the last 36 hrs having the worst customer service experience. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. She claimed that it is policy for special occasion flowers to arrive up to an additional 48 hrs after the delivery date, but nowhere in the website does it say this… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 20/08/2020 by Aydin450 (1 review written)

I have paid over sixty quid - flowers were never delivered. Disgusting customer service giving ridiculous excuses. Worst company ever… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

I wish I had read the negative experiences before I used them. Now I too have suffered their appalling customer service and a suffered a special occasions bouquet delivered 2.5 days after the occasion, and in a dehydrated state. No apology, refused to escalate to a manager. Disaster from start to finish.

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★★★★★

“Lovely flowers delivered on time to a specialI al lady”

Written on: 03/08/2020 by 127Hoffman (1 review written)

Special flowers for a relative undergoing travelling to hospital for daily treatment. Thanks for excellent service and she is delighted! I highly recommend your service. All the flowers were as described and very fresh. I will use you again soon… Read Full Review

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★☆☆☆☆

“Shameful”

Written on: 23/07/2020 by StanleyGarza (1 review written)

This company should be avoided. I ordered flowers for my mother's 80th birthday and paid extra for guaranteed delivery. Flowers not delivered on her birthday. Loads of excuses about corona virus!! Do not use them! Absolute rubbish as they can't even do what you pay them for and on top of that no refund!!!!… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

Same experience. I wish I had read the reviews first!

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★☆☆☆☆

“Appalling service from Serenata flowers”

Written on: 25/06/2020 by MohamedClifford311 (1 review written)

Had a really bad experience with Serenata flowers. ordered some flowers and what we received was not what we paid for. really appalled at the service and then the no substitution policy means they will not substitute a flower with a similar colored one if they do not have it in stock or is out of season. In my opinion if the you do not have the flower they should not be selling the set of flowers. would not give refund and would not compromise to a partial refund. would not buy from them again… Read Full Review

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★☆☆☆☆

“Awful flowers, terrible customer service ”

Written on: 14/06/2020 by 237Piper (1 review written)

I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with… Read Full Review

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★★★★☆

“Efficient, polite, reactive”

Written on: 07/06/2020 by JazurFrance (1 review written)

1st I was given 20% discount as my friend had recommended Serenata. A slight delivery quack happened, not really Serenata’s fault. When I informed them they gave me a further 10% discount accompanied by a very polite reply. BTW the bouquet was pretty !… Read Full Review

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★☆☆☆☆

“dreadful customer service”

Written on: 27/05/2020 by carolinedixon (1 review written)

I recently received a delivery of a vase, flowers and teddy from my family following the birth of my first grandchild the vase was in splinters all over the contents the vase was in one wrap of bubble wrap it should be at least in polystyrene I contacted the company and they were not interested I am so disappointed I advise never to use them… Read Full Review

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★☆☆☆☆

“Couldn’t Deliver and Poor Costumer Service”

Written on: 18/04/2020 by Porter477 (1 review written)

Can’t Deliver and Poor Customer Service This company do not even deserve 1 star. Don’t waste your money! Couldn’t have had a worse service from Serenata Flowers. I choose to place an order as I was able to choose a delivery date to ensure the flowers were delivered to my friend on her special day. In the evening when the flowers hadn’t arrived, I contacted serenata flowers to check the status of my order. Over the course of several emails I was told that they would check with the… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

Exact same experience. Terrible company but the ease with which customer service advisors brush off enquiries and complaints is what is most astonishing. They simply couldn't care less, they are utterly careless lacking professional integrity.

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★☆☆☆☆

“Just AWEFUL”

Written on: 25/03/2020 by alMoran30 (1 review written)

Take a long think about ordering off of these guys. The boquets received are nothing like the gallery pictures. Total letdown very few flowers and what there is, is literally half dead. Now I'm not usually type who has reason to complain but these guys pass you from 1 assistent to another even claim they don't have your order number. ITS SIMPLE DON'T USE THEM… Read Full Review

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★☆☆☆☆

“Worst customer service EVER ”

Written on: 22/03/2020 by Ryan9302 (1 review written)

The absolute worst customer service I have ever come across. A business was closed due to the coronavirus pandemic. As soon as this happened I contacted serenata to inform them the business was closed and an alternate address for the flowers to be delivered. It took them 24 hours to reply and when they eventually did I was told they were unable to help as the product was about to be shipped. They refused to contact the driver, and the flowers were taken away with the driver. This is the ONLY… Read Full Review

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★☆☆☆☆

“Terrible customer service, poor flowrrs”

Written on: 14/02/2020 by mnd316 (3 reviews written)

It’s a pity you can not give less than 1 star.... should be a selection for minus 1 for company’s with customer service this poor. Unbelievably poor quality Flowers and terrible customer service. Bought flowers from Morrisons that were better quality than these for a tenth of the price..!!! Box arrived battered and soaking wet The card I paid extra for was soaked, bent, torn, and ink had run Flowers were crushed up inside The bod and we had to reassemble them and tidy them up to look… Read Full Review

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★☆☆☆☆

“Disappointed !”

Written on: 17/01/2020 by gwWoodward145 (1 review written)

Disappointed to say the least, I purchased an arrangement of the Winter Fair flowers for my mums birthday, whilst they were delivered on time the "arrangement" (and I use that term loosely) she received was absolutely nothing like the picture which claimed when you order that you will receive "the same beautiful bouquet as displayed". The picture shows a beautifully arranged bouquet with all the flowers spread out nicely and evenly, what we received was each type of flower bunched together and… Read Full Review

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★★☆☆☆

“Nothing like the photo”

Written on: 30/11/2019 by AmyaReilly (1 review written)

I ordered a funeral posy with lilies and the picture looked great when they arrived the lilies were fully closed and now 4 days later they still haven’t opened on my mother’s grave, very sad about this. Will never use again to order flowers online… Read Full Review

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★☆☆☆☆

“Do not use this joke of a company , ordered flowers...”

Written on: 28/08/2019 by KaelynLawson (1 review written)

Do not use this joke of a company , ordered flowers for friends 40th birthday , made her stay in all day ready to receive them but then gets an email to say delivery failed then had the cheek to state no one was home and non of the neighbours were home! No one even tried to deliver the flowers as was definitely did not leave the house and yet was only offered £6 back and told they would be delivered tomorrow which the celebration had passed so what is the point so this was more of an insult… Read Full Review

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★☆☆☆☆

“Don’t be fooled”

Written on: 12/08/2019 by Nicholson449 (1 review written)

What an absolute joke this company are. Do not be fooled. I order a “bouquet” worth £30 for my friends birthday that just so happened to be in the same building as me at work and I got to see the disappointing bunch of flowers that were sent. Nothing whatsoever like the flowers advertised online so please don’t be fooled by these pretty bouquets because they are nothing like it. I got 4 flowers ...5 at a push!!! Upon complaining I have been met with such poor customer service… Read Full Review

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★☆☆☆☆

“All leaves and miserable half-dead flowers”

Written on: 08/04/2019 by Upton1964 (1 review written)

Seranata Flowers: Mother's Day flowers for £40 - arrived in a grand box but turned on to be mostly leaves - with a few miserable roses, chrysanthemums - which looked half-dead - 3 of the rose heads fell off as soon as they were opened - as described by my mum. Also ordered chocolates and a card - both cheap and average - none of this was worth the money. Interflora do this much better for similar prices. Complained to the company - they apologised but said that cannot help if complaints… Read Full Review

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★☆☆☆☆

“poor quality, misleading products sold, terrible cust...”

Written on: 29/03/2019 by Sloan159 (1 review written)

worst florist ever! spent a fortune on a gorgeous looking bouquet but got a bunch of leaves! when i complained they just carried on arguing i must me wrong even tough i sent them photo which clearly showed what got delivered. just a simple suggestion of re-sending the order or at least some flowers to add to the leaves would be better. have used online florists before and the product always exceeded the expectation but in this instance it was throwing money at the picture on the screen. the… Read Full Review

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★☆☆☆☆

“I received flowers”

Written on: 26/02/2019 by Gibbonshe247 (1 review written)

I received flowers, looking half dead, goodness knows what arrangement my friend had paid for as did not look like any of the beautiful photographs on their site. No card inside to let me know who they had come from, just as well my friend contacted me later in the week to see if I had received. I contacted Serenata at least four times via their website and even asked for a contact number but that should give you a warning in itself. My advice do not waste your money, use good old Interflora or… Read Full Review

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