Serenata Flowers, Reviews - www.serenataflowers.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Upon arrival of my daughters birthday treat I really...”

Written on: 28/02/2021 by Veronica888 (1 review written)

Upon arrival of my daughters birthday treat I really wandered what it was. A flat broken box with dead flowers where I was expecting a beautiful Flower arrangement in water to keep them fresh I was totally disappointed and upset of this , I have bought better from local shops foe a quarter of the price , what upset me more than anything was the presentation of this gift for my daughters birthday , in other words disgusting I won’t purchase from Serenata Flowers again would like a refund… Read Full Review

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★☆☆☆☆

“Truly awful ”

Written on: 01/02/2021 by Dhtyhbb (1 review written)

Truly awful. Flowers purchased for a 40 year service retirement company presentation delivered to the wrong address even though it was clear and concise. Presentation ruined. Redirected to the ladies home address for the earliest two days later. In fact they were delivered back at the original company location left against security gates on a Sunday morning. Do not trust this company if you value the occasion you’re celebrating. Truly awful… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 14/01/2021 by SandraDelfino (1 review written)

What a disappointment. Ordered flowers to be delivered for my daughter's birthday and after paying nearly £30.00 they sent her a bouquet that looked like a £5.00 bouquet from the supermarket. After complaining I was told that there's nothing wrong with the bouquet! Clearly there is ! It's completely different from the one pictured on their website, about half of the size and the flowers look horrible. Never again !… Read Full Review

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★☆☆☆☆

“Good company gone bad”

Written on: 12/11/2020 by StephenRussell2020 (1 review written)

I've used this company before and although expensive, they have always delivered the flowers on the agree day though not with the friendly smile that you would get from a local flower delivery company. More what you would expect from a standard delivery company. No romance so don't expect any. Basically, Serenata flowers did not deliver the flowers to my girlfriend on her 40th but left them leaning up against the garden wall of an adjacent neighbour's house for 2-3 hours which my girlfriend… Read Full Review

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★☆☆☆☆

“Roses arrived dead”

Written on: 07/11/2020 by AxelGentry (1 review written)

Don’t buy from Seranata flowers, they are expensive flowers whilst extremely poor quality. More akin to buying a week old bunch of flowers from a market stall. The flowers had to go straight in the dustbin. Forget paying a minimum of £24, buy elsewhere. You will be happier. Customer service is appalling. Parcel dumped outside the front door… Read Full Review

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★☆☆☆☆

“Poor quality product / Very poor customer service”

Written on: 02/11/2020 by northmoor (1 review written)

Ordered a "Freya" bouquet of flowers for a very special family 75th birthday celebration. Flower bouquet arrived in a small cardboard transit box. The flowers were mostly unopened buds with an excess of green foliage / only five roses were open. (The presentation of the bouquet was also poor as it looked like it had just been thrown together). The product obviously did not match the description photograph as shown on the Serenata Flowers website (which was important as they had been bought as… Read Full Review

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★☆☆☆☆

“Intrusive advertising, late delivery and flowers meh”

Written on: 28/10/2020 by MrDDixon (4 reviews written)

If you like having Serenata adverts on Google, Gmail and YouTube for ever this may be the place for you to buy your flowers. That assumes you don't mind then being 1 dear later than advertised and arriving rather dry/flat packed… Read Full Review

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★☆☆☆☆

“Avoid Serenata flowers ”

Written on: 11/09/2020 by Ruby328 (1 review written)

***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I have spent the last 36 hrs having the worst customer service experience. The customer service person was unconcerned, giving lazy, evasive, cut and paste answers. She claimed that it is policy for special occasion flowers to arrive up to an additional 48 hrs after the delivery date, but nowhere in the website does it say this… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 20/08/2020 by Aydin450 (1 review written)

I have paid over sixty quid - flowers were never delivered. Disgusting customer service giving ridiculous excuses. Worst company ever… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

I wish I had read the negative experiences before I used them. Now I too have suffered their appalling customer service and a suffered a special occasions bouquet delivered 2.5 days after the occasion, and in a dehydrated state. No apology, refused to escalate to a manager. Disaster from start to finish.

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★★★★★

“Lovely flowers delivered on time to a specialI al lady”

Written on: 03/08/2020 by 127Hoffman (1 review written)

Special flowers for a relative undergoing travelling to hospital for daily treatment. Thanks for excellent service and she is delighted! I highly recommend your service. All the flowers were as described and very fresh. I will use you again soon… Read Full Review

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★☆☆☆☆

“Shameful”

Written on: 23/07/2020 by StanleyGarza (1 review written)

This company should be avoided. I ordered flowers for my mother's 80th birthday and paid extra for guaranteed delivery. Flowers not delivered on her birthday. Loads of excuses about corona virus!! Do not use them! Absolute rubbish as they can't even do what you pay them for and on top of that no refund!!!!… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

Same experience. I wish I had read the reviews first!

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★☆☆☆☆

“Appalling service from Serenata flowers”

Written on: 25/06/2020 by MohamedClifford311 (1 review written)

Had a really bad experience with Serenata flowers. ordered some flowers and what we received was not what we paid for. really appalled at the service and then the no substitution policy means they will not substitute a flower with a similar colored one if they do not have it in stock or is out of season. In my opinion if the you do not have the flower they should not be selling the set of flowers. would not give refund and would not compromise to a partial refund. would not buy from them again… Read Full Review

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★☆☆☆☆

“Awful flowers, terrible customer service ”

Written on: 14/06/2020 by 237Piper (1 review written)

I ordered a bouquet of flowers for my mums 60th, when they arrived I was so shocked at how awful they were I thought they had got the order wrong, I contacted customer services and they told me there was nothing wrong with them, they have since ignored me and refuse to help. They are not cheap to buy and I had to go to Tesco to buy some flowers in the end because I was too embarrassed to give the ones I had bought from serenata. Worst company I’ve ever had to deal with… Read Full Review

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★★★★☆

“Efficient, polite, reactive”

Written on: 07/06/2020 by JazurFrance (1 review written)

1st I was given 20% discount as my friend had recommended Serenata. A slight delivery quack happened, not really Serenata’s fault. When I informed them they gave me a further 10% discount accompanied by a very polite reply. BTW the bouquet was pretty !… Read Full Review

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★☆☆☆☆

“dreadful customer service”

Written on: 27/05/2020 by carolinedixon (1 review written)

I recently received a delivery of a vase, flowers and teddy from my family following the birth of my first grandchild the vase was in splinters all over the contents the vase was in one wrap of bubble wrap it should be at least in polystyrene I contacted the company and they were not interested I am so disappointed I advise never to use them… Read Full Review

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★☆☆☆☆

“Couldn’t Deliver and Poor Costumer Service”

Written on: 18/04/2020 by Porter477 (1 review written)

Can’t Deliver and Poor Customer Service This company do not even deserve 1 star. Don’t waste your money! Couldn’t have had a worse service from Serenata Flowers. I choose to place an order as I was able to choose a delivery date to ensure the flowers were delivered to my friend on her special day. In the evening when the flowers hadn’t arrived, I contacted serenata flowers to check the status of my order. Over the course of several emails I was told that they would check with the… Read Full Review

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Wiltedflower's Comment

Written on: 11/09/2020

Exact same experience. Terrible company but the ease with which customer service advisors brush off enquiries and complaints is what is most astonishing. They simply couldn't care less, they are utterly careless lacking professional integrity.

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★☆☆☆☆

“Just AWEFUL”

Written on: 25/03/2020 by alMoran30 (1 review written)

Take a long think about ordering off of these guys. The boquets received are nothing like the gallery pictures. Total letdown very few flowers and what there is, is literally half dead. Now I'm not usually type who has reason to complain but these guys pass you from 1 assistent to another even claim they don't have your order number. ITS SIMPLE DON'T USE THEM… Read Full Review

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★☆☆☆☆

“Worst customer service EVER ”

Written on: 22/03/2020 by Ryan9302 (1 review written)

The absolute worst customer service I have ever come across. A business was closed due to the coronavirus pandemic. As soon as this happened I contacted serenata to inform them the business was closed and an alternate address for the flowers to be delivered. It took them 24 hours to reply and when they eventually did I was told they were unable to help as the product was about to be shipped. They refused to contact the driver, and the flowers were taken away with the driver. This is the ONLY… Read Full Review

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★☆☆☆☆

“Terrible customer service, poor flowrrs”

Written on: 14/02/2020 by mnd316 (3 reviews written)

It’s a pity you can not give less than 1 star.... should be a selection for minus 1 for company’s with customer service this poor. Unbelievably poor quality Flowers and terrible customer service. Bought flowers from Morrisons that were better quality than these for a tenth of the price..!!! Box arrived battered and soaking wet The card I paid extra for was soaked, bent, torn, and ink had run Flowers were crushed up inside The bod and we had to reassemble them and tidy them up to look… Read Full Review

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★☆☆☆☆

“Disappointed !”

Written on: 17/01/2020 by gwWoodward145 (1 review written)

Disappointed to say the least, I purchased an arrangement of the Winter Fair flowers for my mums birthday, whilst they were delivered on time the "arrangement" (and I use that term loosely) she received was absolutely nothing like the picture which claimed when you order that you will receive "the same beautiful bouquet as displayed". The picture shows a beautifully arranged bouquet with all the flowers spread out nicely and evenly, what we received was each type of flower bunched together and… Read Full Review

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