Ordered set of ink cartridges and 2 were used and empty Goods arrived having escaped customs duty because were sent in seperate packages So guess what Ive been on to customs to alert them of these conmen Its all their fault they foolishly tried to make an idiot of me which is a massive mistake Then tried to say i was a liar IJT this is showtime.... You better believe it

Ordered some replacement cartridges and despite the invoice stating the correct ones what was sent was wrong. As they were in the same packaging and fit the printer I hadn't noticed they were the wrong number. IJT refused to replace them despite it being their error. Never deal with them again after this experience. Buyer beware!!

Bought colour/black combo ink cartridges for my Kodak printer and was very disappointed with the products. The black cartridge did not fit my printer and when I contacted IJT regarding the poor results from the colour cartridge I was given a long list of things to do to resolve this but it was less trouble to simply dump it. Never again............ I shall buy branded products locally

Well, totally baffled by any company that spends fortunes on advertising and emails me so regularly that I have set a 'junk' filter on their emails. Having said that I was lulled into ordering some toner cartridges from them during a 'Special Offer' period that came to my attention. Ordered and paid for them expecting delivery within a reasonable time - say 3 to 5 working days. No such luck! Despite doing a company check on IJT Direct and seeing a Trading Address in Somerset it appears that the toner cartridges are supplied from Hungary and are not sent out as 1 order but sent individually one colour at a time. They claim this is so that the package will fit through a letterbox. The accompanying paperwork clearly shows that the order is not processed as one order but each colour has a different fulfillment 'Batch Number'. I cannot begin to understand why this should be - other than the supplying 3rd party doesn't have stocks of all colours available at any one time. Within the 3 to 5 days I received the first toner cartridge - yellow. Then a black and then a magenta. No sign of the cyan. My first email sent via their 'Contact' system using their web page has not elicited a reply. Nor indeed has my second email given rise to a reply. So, I telephoned them on their 0800 number and after a 5 minute wait was answered by a lady who told me they used Royal Mail for deliveries and I must wait for 15 working days as that was what Royal Mail rules stated. She was not rude she just didn't seem to give a 'tinker's cuss' and certainly there was no hint of an apology. I cannot comment on the quality of the toner cartridges because I have not been able to complete the replacement of all 4 colours. It seems I must wait for 15 working days before taking any further action and I am concerned that Royal Mail will deny responsibility for any item posted in Hungary etc. After 15 days I shall spend a lot of time making people aware of the trading style of IJT Direct - which, for me - has been appalling! All of this is at odds with the stated aims shown on their website: ‘We like to consider ourselves a rare commodity… a company with absolute commitment to fulfilling or exceeding some very simple business objectives…’

I bought a code from them to protect my laptop. It didn't work so got on to McAfee to help. They just tried to tell me I had viruses on all my computers even ones they couldn't see and it would cost £60 to repair. Tried to contact IJT ignored my emails rang and they would not refund. Have now contacted Citizens Advice bureau hope to go to Trading Standards

Ordered two Canon CL513 colour cartridges neither of which worked. IJT advised me to stand upright in warm water and clean the contacts. This didn't' t resolve the problem but what a stupid thing to have to do! The products should work from the outset. Also IJT tried to shift the blame onto Canon drivers. What a rubbish company!!

My sentiments exactly! I bought an Epson printer from IJT. OR: Should I say "They "GAVE" me the printer on condition I purchased a "FEW" inks from them. The few inks were in my case two years worth (The salesperson told me they would last for years if kept sealed) I had problems from day one, in that the printer refused to recognise some of the ink-cartridges. I did complain to the company but decided that for the sake of a few inks, I didn't need the hassle I was getting so hung up. Eventually the machine rejected all the inks which were supplied with it. I'm pretty laid back but I did think this a bit unfair, so I contacted IJT again. This time I spoke to a very polite young man, who agreed that this was not acceptable and put me through to a woman who was definitely not chosen for her charm or understanding. "Out of date" she said."I don't care what the salesperson told you". There was no reasoning with the woman, so I wrote to the managing director. Did that have any effect? "Not a Dinkum"! Not wishing to get into a dog-fight with a company I consider to be unprincipled I used the only recourse open to me. I voted with my feet and I won't be using any shoe-leather walking back. At 71yrs of age I am still learning from my mistakes but I sincerely hope that others will learn from this one also.

The IJT "Our All New 64 Page Flaming Hot Sale" dated May 2014 makes no mention that they are selling "refurbished" (i.e.broken) products, their telephone staff admit this but say the website does. NOT GOOD ENOUGH! This company is dishonest and un-trustworthy, don't buy from them!

Had a search through their web site after recieving an email from them offering a free tablet. I held back but recieved telephone call from an exceedingly polite gentleman who confirmed I would get the free tablet if I ordered 3 sets of original Epson cartridges for which I had priced up earlier. I fell for it, I got the 3 sets of original cartridges. When I emailed them and asked when the tablet would be sent, they replied not at all, it was not included with Epson cartridges. I wonder whether anybody has taken this outfit to small claims court. They are operating out of an office in Jersey and despatching from Somerset with VAT free products. I would further review this notification should I ever get the tablet they offered but do not hold out much hope. Saddened I didn't read reviews beforehand, I am stillawaiting responses from my last 2 emails.i just wish this organisation were honest with people.

Bought 2 colour and 2 black cartridges for HP Inkjet Printer. The colour ones registered that the cartridge was empty and the black cartridge was not compatible with my printer. Returned cartridges but still no refund received and Customer Service Department are not very helpful. Avoid this company totally.

Purchased remanufactured ink cartridges only to find that it didn't work. Phoned up customer services to request replacement but was only offered advice as to how to get the cartridge to work. Followed their advice to the letter but still no luck with getting the cartridges to work and so another phone call to customer services which they responded with confirmation that they will be sending out a replacement and a self addressed returns label for the faulty item to be returned which arrived a couple of weeks later. Installed the replacement cartridge only to find that, again, it didn't work and so sent both back in the same return package. After two weeks I had still not received replacements for the two faulty products they supplied and so yet another phone call to customer services was required to chase this up. The customer service rep I spoke to was, to give her her due, very nice and polite and said that when packages are returned it can take quite a while to be processed as they needed to be tested etc.... So I left it for the time being. Several weeks have now gone by since the orginal communication with their company and have now received another e-mail to state that another replacement has been sent out but 4 days later nothing has arrived and so yet another telephone call to customer services was required. This time it was a completely different story. The man I spoke to was extremely rude and condescending stating that "I didn't know anything" and was aggressive in his tone and the way he was talking to me, at times even raising his voice to me. I don't know if he was having a "bad day at the office" but to be honest that is no excuse considering his position as a customer service rep. His behaviour was completely unnecessary, obnoxious. I will not be ordering from this company again based on this person's attitude and for the repeated unreliable products supplied.

On their website they advertise a free printer if you order their inks, but when you add up the costs of the inks you will find that the difference between the inks and the total cost of the deal is about £50. So in affect you are paying for the printer, but at probably cost price. When queered about about this discrepancy, I was told that this was the original price, but since then the printer was cheaper. I said that I would have it at the cheaper price, and the reply was that this would not be fair to previous buyers". When asked, would using their inks affect the printer warranty? I was told it would not affect warranty. If that is the case, this is a first! Needless to say there was no deal.

ORDERED TWO RECYCLED CARTRIDGES. FIRST ONE I TRIED WAS OUT OF INK-COMPLAINED-INVITED TO RETURN BOTH FOR FULL REFUND-DID SO-BUT THEY NOW CLAIM RETURNED GOODS WERE NOT REC'D. I WILL NEVER ORDER FROM THIS COMPANY AGAIN, I DO NOT TRUST THEM AND WOULD ADVICE ANYONE TO STEER WELL CLEAR.