Performance Direct Car Insurance Reviews

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Performance Direct Car Insurance

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Latest Reviews

★☆☆☆☆

“Avoid. Unprofessional organisation Poor customer service”

Written on: 06/04/2020 by Igorikaa (1 review written)

Avoid them at any cost. Greedy and horrible service. They just want your money and nothing in return. It takes ages them to answer the phone. No one calls you back, even if you promised so. … Read Full Review

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★☆☆☆☆

“Excessive charges without explanation ”

Written on: 02/04/2020 by MikeSalter62 (1 review written)

Cancelled a policy because I sold a car. Broker paid back £101 but Performance Direct took £55 as a cancellation fee. All they could say is it’s in the small print. So they conceal costs in small print then hit you at first opportunity. No explanation why they charge this much for a 5 min phone call, just profiteering. AVOID. Nothing to recommend them… Read Full Review

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★☆☆☆☆

“Performance Direct -- do not use - be warned”

Written on: 22/03/2020 by paulma (1 review written)

DO NOT USE THIS COMPANY ! Please everyone be warned. What seems like a good price online is just a hook to try and trap you in a policy you cannot easily get out of and they can then try and charge you lots of extra fees for spurious reasons, becuase supposedly its in their small print. I paid £129 online and thought that was it like any other insurance company. But then within a hour I received an email and phone call from them stating they would not send any insurance documents to… Read Full Review

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★☆☆☆☆

“No Customer Service”

Written on: 23/09/2019 by Johnvincent (1 review written)

Received an email to say they needed to speak with me but tried twice. 1st time waited over 20 minutes on hold without answer. 2nd time gave up after 12 minutes. Take your business somewhere else, they obviously don’t need mine or yours… Read Full Review

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★☆☆☆☆

“Horrible company to deal with”

Written on: 16/12/2018 by LukeMcKee (1 review written)

Horrible company to deal with. I hope I never have to claim through Performance Direct as I'm sure it would be an absolute nightmare. I think their main problem is their call centre.  I tried to get my insurance sorted near the end of the day and got it paid for etc, then was being transferred through to their legal department to listen to the policy wording which is a requirement before the insurance is valid. Ended up losing signal while I was on hold so the line dropped, and when I phoned… Read Full Review

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★☆☆☆☆

“Absolute Nonsese”

Written on: 06/12/2018 by SolomonHill (1 review written)

They go through what you tell them in the online form, then find something that needs changing and tell you a ridiculous premium increase, you say no thats too much I will cancel right away, but there is a fee. So I was charged for filling the form and cancelling right away. Of course they take your money right away. Then its up to them to refund you the rest which they are not rushing to do. Absolutely disgusted… Read Full Review

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★☆☆☆☆

“Avoid at all costs. Truly appalling. Contacting...”

Written on: 13/04/2018

Truly appalling service. Unhelpful, uninformed staff. Failure to stand by statements made by their employees (or perhaps just lying). Request information that I have never before been asked for by any insurer and when I explain that I cannot provide the information because on of the insured parties is abroad they cancel the policy and charge 80% of policy cost… Read Full Review

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★☆☆☆☆

“Worse than awful”

Written on: 16/02/2018 by MaxMacMillan20 (1 review written)

Tried to transfer policy from one car to another two months after taking out a policy for a year. £50 admin charge required and then from annual premium of £320 that I paid I was told that there would be £36 left to apply to the next vehicle. Avoid these people like the plague… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS, YOU HAVE BEEN WARNED”

Written on: 04/11/2017 by stevebagman1 (1 review written)

AVOID AT ALL COSTS, YOU HAVE BEEN WARNED They may come up with one of the lowest quotes, on the comparison sites. BUT PLEASE NO NOT BE FOOLED, 1. iF you sell your car and cancel or transfer the insurance policy. It will cost you £50 2. If you change address it will cost you £50 3. If you want to add/remove names driver it will cost you £50 AND IF, LIKE ME You pay upfront for the full year, then sell the car, they take £50+ they do not give you all the unused months balance you paid… Read Full Review

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★☆☆☆☆

“DO NOT USE APPALLING”

Written on: 18/10/2017 by fbGeorge456 (1 review written)

CHARGED ME FOR NOTHING! I made a payment online to confirm car insurance with performancedirect.co.uk. on GoCompare - in order to confirm it they sent me an email with a number to ring. when I eventually managed to get through to them they told me one of the items I had noted on the form was incorrect (for a parked garage) they said this meant I would need a different insurance policy and I asked them to get me another quote they said the only quote they could get was £2000!!! the initial… Read Full Review

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★☆☆☆☆

“Do Not Use Performance Direct”

Written on: 27/09/2017

Made a slight mistake on the online form then when I phoned them the quote went up by £100. I had already paid so I asked to cancel, so they said there was a £50 cancellation fee, a proper rip off. I have since got the insurance for £120 cheaper so beware. I also spoke to a manager there and he was the most obnoxious person I have spoken to over the phone. Rip off company BEWARE… Read Full Review

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★☆☆☆☆

“No one answers call”

Written on: 03/09/2017 by Keithhp475 (1 review written)

company do not buy insurance from them .there call centre is a total waste of time I have been on the phone for a total of 5 hours constantly being put on hold I also tried the claims line out of curiosity and no one answers so do not waste you time or money… Read Full Review

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★☆☆☆☆

“Rip off OUTFIT”

Written on: 10/08/2017 by NikolasTrujillo187 (1 review written)

What a shower, Quoted cheapest Insurance then after I'd paid required my DVLA Check Code Number ? I'm 66 and have NEVER been asked for this before. So I cancelled, 20 minutes later...OH NO, they charged me £55 for the privilege! I am now reporting them to The Insurance Ombudsman re the 14 day cooling off period. What a bunch of Cxzwx this lot are. DO NOT USE. Further, try phoning them, set aside 15 minutes waiting for them to pick up… Read Full Review

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★☆☆☆☆

“Best Avoided”

Written on: 01/07/2017 by ZacherySmith67 (1 review written)

Having chosen this company on price, I completed the application and paid the premium in full. Over a week later, they asked for NCD proof which I submitted. And then had to re-submit as they could not find it. A further week passed, and I was approached for more information, despite having sent them everything I had on the policy request. Eventually, they said the insurer could not cover the vehicle after all, and advised me to apply again. I did - elsewhere. And my cover is up and… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST - SHOCKING”

Written on: 20/06/2017 by kamma22 (1 review written)

Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by the person I dealt with (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs… Read Full Review

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★☆☆☆☆

“Shocking fees”

Written on: 12/06/2017 by d1ane1803 (1 review written)

I took a policy out with them in March 2017. I have had to cancel it as I have sold the car. The policy was £155 and they are returning just £22 for 3 months cover. Their administration fee is £50. It turns out they also charged a fee for me taking out the policy of £17 - avoid at all costs… Read Full Review

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★☆☆☆☆

“ big trap don't go for this”

Written on: 08/06/2017 by Frostpx101 (1 review written)

I had policy for few months and decided to cancel and now they asking me 430 gbp for some sort or early cancellation, I have already paid 2 months in advance while taking the policy, I am screwed. This company is trap, pls avoid and inform others. … Read Full Review

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★☆☆☆☆

“Terrible company!! Shocking company policies! ”

Written on: 30/03/2017 by bennr360 (1 review written)

To be charged £55 after cancelling the policy due to changes in the policy after i thought I had originally put online, but didnt go through. So my premium would have gone up £120 for an incedint that had absolutely no claim or loss on my insurance. As this was only 20 minutes after purchasing the insurance I cancelled it and was charged £55 for this. There is no such thing as a cool off period with this company. Terrible… Read Full Review

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★☆☆☆☆

“Rip off company”

Written on: 19/02/2017 by Steanie1958 (1 review written)

Taking my money not doing what there site says refusin to refund my money on a policy taken out less than 24 hours earlier that was not to start for nearly three weeks the charge of £55.00 is outrageous for the cancellation as it's there fault not mine PLEASE NOTE THAT THIS IS HOW SOME COMPANIES MAKE THERE MONEY DO NOT USE UNDER ANY CURCUMSTANCES… Read Full Review

Bennr360's Response to Steanie1958's Review

Written on: 30/03/2017

I wish I read this review before experiencing this myself! A £55 fee occurred after only purchasing the insurance 20 minutes before hand! Ridiculous.

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★☆☆☆☆

“Unprofessional, arrogant, rip-off merchants! ”

Written on: 07/02/2017 by PaulStudd (2 reviews written)

I did an online quotation with this lot, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off! … Read Full Review

Junction164's Response to PaulStudd's Review

Written on: 20/03/2017

After online quotation.
I had a very similar experience with this 'RIP OFF' Company.
When examining the cover was advised it would double in cost.
Insurance not to start for 3 weeks but raised Policy for 23 hours and charged cancellation fee. Very Very Sharp Practice, they need to be investigated.
DONT USE AT ANY COST, you get what you pay for!
Very arrogant Sales Support individual.
They make more money this was than from the Insurance. Disgusted!!!!


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