On The Beach Holidays Reviews - www.onthebeach.co.uk

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Latest Reviews

★★★★☆

“4 night trip to Majorca in October 2018”

Written on: 31/10/2018 by IngridFlower (1 review written)

I originally booked to stay at the Hipotel Mafil Playa with my 16 year old daughter and her friend for 1/2 term. I was contacted the day after I booked online to say this hotel was unavailable and would I consider a different one - to which I said yes assuming the spec of the new place was the sane as the first - eg: a wellness centre/ gym and indoor pool and 1/2 board was available. I was assured this was the case and agreed to change going with the On The a Beach recommendation. On arrival… Read Full Review

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★☆☆☆☆

“Takes,wrong amount of money out,of,account then,ignor”

Written on: 15/09/2018 by Dougmay60 (1 review written)

Booked holiday, paid 80pounds,deposit got,back balance paid 7,pounds 51p.to round up up,was,shocked to see they,took 751pounds.no apologies, no,nothing, when,i,tryed,toget,in.touch.was impossible so,hard to cancel,,because they took,my,mortgage money and,food,money out,of,my,account wrongly ABTA,SAY,WAIT,LAWYER SAID,DEMAND ORIGINAL CONTRACT, GETS,REBOOKED,ASNO,FAULT,OF,YOUR OWN,,I,FEEL THEY,ARE GETTING AWAY WITH MURDER,NEXT,STOP,IS,WATCHDOG,TO,EXPLOIT THERE,ARIGENT ATTITUDE… Read Full Review

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★★★★☆

“Hotel was not ready was still getting building work done”

Written on: 11/09/2018 by Isabeleaston (1 review written)

Arrived at the Sentido Benalmadena Beach hotel on 3rd September hotel opened on 1st September but wasn’t ready still loads work to do workmen everywhere I was not informed about this and should have been told by agent that sold hotel to me I’m angry at this no lighting on stairs plaster work plumbing work was unreal and would like something done about it… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 31/08/2018 by clairehachem (1 review written)

I have booked a holiday thinking I deserve just a week away with my kids after a hard year of work. I paid for 1 week all inclusive 5 stars hotel but everything went wrong. The hotel was not even a 3 stars hotel. Very old furniture, broken bed, no sea view (although I was charged extra for this), no hot water, no water!!!! no soap, dirty bathroom, no toilet roll even!!! food less than average and we finished our holiday with food poisoning. All of us were vomiting with temperature... I have… Read Full Review

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★★★☆☆

“Being inconsiderate”

Written on: 25/08/2018 by Jhuning (1 review written)

So far it was enjoyable to us this holidyas here, in fact I wrote a very good review for this resort(Labranda Marine Aquapark Resort) to Kos Airport . After that I came to our room in the resort & informed me by my wife that we have to leave the room at 12noon. I arrived around 1445 in the room. It's our last day here today in the resort, but our flight back to Cardiff Will be 03:35H tomorrow(26/08/2018). Shuttle transfer to pick us up later at 00:50H(26/08/2018) to the Kos Airport. Seems it is… Read Full Review

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★☆☆☆☆

“1 hour to get through to call centre, overcharged for...”

Written on: 20/08/2018 by RajBatth (1 review written)

Booked through on the beach, had to make a change as hotel information was incorrect on site and after two phone calls each taking over an hour to get through, we finally managed to get hotel changed. Then i was sent a reciept showing a 200.00 pound difference in what I was paid but what should have been charged therefore I braved the hour queue and got through to a very lovely agent who said they couldn't do anything as this was their profit! that did not make any sense. Checked on booking.com… Read Full Review

Dougmay60's Response to RajBatth's Review

Written on: 15/09/2018

Being trying to get money owed for,2weeks,paid,7pounds,51p,they,took 751pounds.no,apologies, can't get,answers, they are getting away with,it,because, they,programme machines, to,ignore you,,lawyers, abta,still. Ignore you,and,think,.the,public aree,stupid,going to exploit the ,to,watchdog

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Cat10's reply to Dougmay60's Comment

Written on: 08/11/2018

having the same issue they have taken 693.00 without my consent and then to add to this they have tried to take a further 1693 when total cost is 1041.00 let me know if you get a response from watchdog will happily share details

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★☆☆☆☆

“Miss sold holiday ”

Written on: 19/07/2018 by Sezmarie (1 review written)

We have just returned from a weeks holiday booked via on the beach.com they have totally miss sold the hotel to us. We wanted an all inclusive weeks holiday in guaranteed sunshine so booked Marina Lodge @ Port Ghalib in Egypt. We choose this hotel because it was all inclusive had a snack bar, a la carte & buffet restaurant & great reviews on their website, so we thought this would be perfect. Flights were fine although delayed both ways, when we got to Egypt we had to wait for our transfers… Read Full Review

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★☆☆☆☆

“DREADFUL”

Written on: 07/07/2018 by Honeypie6 (1 review written)

I made a genuine mistake when make my my booking and instead of putting my son's name I again added my name as Mr xxx i contacted on the beach who charged me £176 but when my documents were finalised they referred to me as Mr xxx on my ATol certificate and referred to me as junior on my flight details but I wasn't aware offered any refund I'm discussed … Read Full Review

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★★☆☆☆

“Overall unsatisfied ”

Written on: 21/06/2018 by Klr0513 (1 review written)

Nothing at all went to plan .. the holiday was purchased as all inclusive with bag allowance but instead we got self catering with no baggage . Our flight home was delayed leaving us stood for 1 HR and 20 mins in the airport at 2:00am with 2 young children . Our taxi what was paid for was cancelled as he turned up to pick us up and we wasn't there after landing at 12:15 and finally getting off the plane nearly 1 am and as a result my son aged 4 wet himself We finally made it home at 4:30 am… Read Full Review

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★☆☆☆☆

“Dont know what they are doing”

Written on: 29/05/2018 by KeiraSloan (1 review written)

Booked a package holiday with them for Flights and accomodation. Last minute flight got cancelled and when i spoke to them there is no courtesy and lost around £600 despite of ATOL AND ABTA PROTECTION. BEWARE!!!!!!… Read Full Review

Jenno9's Comment

Written on: 29/07/2018

Omg! so glad I looked on this site. I had been thinking about booking with them but yours and others reviews have put me right off. Thankyou

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★★★☆☆

“Price query ???”

Written on: 20/04/2018 by Foley184 (1 review written)

Hi, ​ I believe this is some kind of mistake , I was browsing holidays on your website and came to this: £627,592.29 for a 7 days holiday, Bay Gardens Hotel (St Lucia, Caribbean) ???? Just thought I should let you know..... … Read Full Review

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★☆☆☆☆

“WORST HOLIDAY SITE TO BOOK WITH 0 STARS IF POSSIBLE”

Written on: 09/08/2017 by slwxdjk (1 review written)

On the beach is not only a terrible site to book a holiday but they are absolutely incompetent. Firstly we found a deal that we both liked and was a reasonable price we selected the All inclusive deal which was significantly more than the others which is fine.( it was really late in the morning , ive now come to realise that their prices changes through out the day) we booked it straight away and I paid a deposit, all was good until I decided to look over the details of the holiday to make… Read Full Review

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★☆☆☆☆

“POOR SERVICE AND RUDE STAFF”

Written on: 17/07/2017 by MASimon123 (1 review written)

PLEASE PLEASE PLEASE Please whatever you do not book an holiday through this company. If there is a problem with your holiday booking for any reason, something as simple as changing a name they will charge you a horrendous amount. When you speak to the staff they are rude and unhelpful and just do not seem to care about the service they are offering. To make a call it is 13 pence per minute and most of the tine there is a long wait before anyone picks up. Avoid, Avoid Avoid at all… Read Full Review

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★★☆☆☆

“False advertisement of star ratings for hotel”

Written on: 09/07/2017 by cjDugan497 (1 review written)

Flights and coach transfers were very good both times around. However, this time we booked a '3-star' hotel/self-catering. Having just arrived, we could see that this hotel was not a 3 star standard (after the year before we booked 3-star in Turkey and the hotel was a very high standard). The reasons for this is that: - cold showers on a regular basis (not often would there be hot water) - no air conditioning - cockroaches were regular occurrences in the ground floor apartment - a lack of… Read Full Review

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★★★☆☆

“Holiday was great ”

Written on: 08/07/2017 by Supermario67 (1 review written)

I booked a holiday to Spain with on the beach and got a really good price. The holiday itself was brilliant, however the day before I flew out I check in with the airline only to find that my baggage had not been added. The airline suggested that I call on the beach and tell them which I did. To there credit the problem was rectified quickly and flew out the following day. My issue was when I returned. When I called On The Beach I was on the phone for 45mins holding. I understand that they… Read Full Review

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★☆☆☆☆

“They take your money then you're on your own !”

Written on: 21/06/2017 by traveltrev (1 review written)

We booked a holiday to Menorca with ON-THE-BEACH, we asked our friends to join us so the tried to book the exactly the same holiday, dates, hotels flights etc. Although they tried within minutes of our booking they could not get a vacancy so they booked with "Love Holidays". They were kept informed by email of all their arrangements and were able to pre book their seats and check in on line etc. We were left with a premium rate number and no information unless we chased them. We re-confirmed… Read Full Review

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★☆☆☆☆

“Flights and hotel dates didn't match”

Written on: 19/05/2017 by REBE1966 (1 review written)

Booked holiday with on the beach they messed up the dates so we went to the airport and was told the flight was the next day. Hotel was booked one day short. Spent hours trying to speak to on the beach but customer service is the worst. Out of pocket £100's on the beach refused to speak to us. My advise never book with on the beach. … Read Full Review

Vickgus's Response to REBE1966's Review

Written on: 01/06/2017

They messed ours up as well - not only did they give us a flight back to a totally different airport, they also took an extra £1300 out of our bank account and we had to call customer services at 13p a minute on three occasions, waiting more than 45 minutes to get through to speak to someone. The first time I was cut off mid sentence, the second time I was told to call back to speak to someone else as she couldn't help and the third time I was told to just go to Manage My Bookings and send a message through there!!!! Absolutely disgusted and I will be reporting this company to Watchdog and Trading Standards.

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★★★☆☆

“we had our holiday withon the beach it was a lovely...”

Written on: 12/05/2017 by betdavies123 (2 reviews written)

we had our holiday withon the beach it was a lovely holiday but i fell ill and had to pay £150 also the transfer to go home never turn up so we had to pay for the taxi please respect our question ,we have been with on the beach for a long time and had no problems with on the beach… Read Full Review

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★☆☆☆☆

“When Free cancellation of hotel doesn't mean Free!!”

Written on: 02/05/2017 by dcPorter484 (1 review written)

I have booked a flight and Hotel with on the Beach, Booked this because flight was good and cheap but mainly hotel was advertised as Free cancellation if cancelled 14 days prior to departure, I've called them today 2nd May 2017 asking process of cancelling hotel as looks like we don't need this accommodation as maybe staying somewhere else. After speaking to customer services I was told that Free cancellation doesn't mean that and I would have to pay them for cancelling !!! On the website it… Read Full Review

Johno10Is's Comment

Written on: 03/05/2017

Update on this

Had email from ontheBeach today so will give credit to them for responding within 24hrs and not up to 5 days as they say after sending email in.

As for Free cancellation on hotel as advertised on there website well no this is NOT true!!
The cost to make this change is £60.00 (this is the difference in hotel cost, including any admin fees and amendments to transfers where applicable)

So really free cancellation is impossible on there site as if cancelling or even amending incurs a fee!! so for them to show this I would say breaks some law in advertising this. I will look into and see what my options are.



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Rebe1966's Comment

Written on: 19/05/2017

Booked holiday with on the beach they messed up the dates so we went to the airport and was told the flight was the next day. Hotel was booked one day short. Spent hours trying to speak to on the beach but customer service is the worst. Out of pocket £100's on the beach refused to speak to us. My advise never book with on the beach.

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Betdavies123's Comment

Written on: 11/05/2017

i was ill on holiday but they refuse the atol insurance from on the beach and i had to pay 150 for bronquitis and chest infection they would not take the atol cerficiate hope you can help thank you

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Betdavies123's Comment

Written on: 12/05/2017

why can you just pay its all because they wont accept the atol cercsificate we also had to pay a taxi did not because the transfer did not arrive so we had to pay taxi its not fair ,we have been with on the beach for a long time thanks

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Johno10Is's Comment

Written on: 04/05/2017

Update on this

After replying to ontheBeach email saying I will be charged £60 cancellation fee, I emailed back to say ok I will pay this but the description is wrong to say its free cancellation when its not if you have to pay a fee!

Have received email from ontheBeach saying:
Not a problem, apologies we can cancel this free of cost you will receive an update confirmation shortly.

So after complaining and I think ontheBeach realising that them advertising free cancellation for hotel is not really true so they have dropped those charges as sure the are legally in the wrong.

Hope this helps anyone else that is being charged who they shouldn't be.

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★☆☆☆☆

“Hidden Charges”

Written on: 26/04/2017 by Amaya500 (1 review written)

Hidden charges, rude customer service staff who hung up on me, will never use again… Read Full Review

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