On The Beach Holidays Reviews - www.onthebeach.co.uk

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Latest Reviews

★★☆☆☆

“Not as advertised poor quality avoid this hotel ”

Written on: 23/07/2019 by Scotholidaymaker (1 review written)

Firstly note the first picture is not of the hotel on the beach.com it is of the monkey club which is closed!!! There is only one restaurant although they provide a lot of choice the food quality is very poor and also is not kept hot enough breakfast was awful having booked half board after trying we had to eat out as food was just not palatable. There was a cafe shop beside reception which was closed the walk from main hotel level 3 leads to small shopping area with shops where can get snacks… Read Full Review

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★☆☆☆☆

“Rober palas - robbed of a holiday!”

Written on: 21/07/2019 by JayDee0620 (1 review written)

I would avoid this hotel at all costs. The food is horrible, rooms are poorly maintained. Staff are extremely unhelpful which includes management. Money disappeared from room not even 24hrs into our stay. Hotel has avoided us for the duration and washed their hands of the situation. No balaconys in room! Beds are extremely uncomfortable. Signs state no smoking and the 3rd floor is polluted with smoke (no balaconys). Sun loungers are extremely outdated or broken. No bar/cafe at the pool. 3… Read Full Review

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★☆☆☆☆

“Just horrible. dont go there”

Written on: 15/07/2019 by Strickland184 (1 review written)

Firstly there was no room for me so they send me to the different hotel for 1 night. Secondly food was horrid, staff very unhelpful. Very noisy. not 3 stars either!!!! I have waisted my money, came back home tired, never again!!!… Read Full Review

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★☆☆☆☆

“No response at all to my complaim”

Written on: 24/06/2019 by 404Murray (1 review written)

I just booked holiday to santorini at least 4 months earlier in january so we did go to santorini in may then we arrived there in the night the receptinist said we fully booked so there is no any room for you at the moment so they pushed us to accept their offer to go another hotel with poor quality so we didnt have any option at that time so we went there then feel so bad and wasting our money and time so we complained when we been there and phone them afew times they said to us you need send… Read Full Review

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★☆☆☆☆

“On the beach - Pierre & vacancies and easy jet! Food...”

Written on: 06/06/2019 by JothompsonCardiff (0 reviews written)

I booked half board with On the beach at Pierre & Vacancies Manilva in costa del sol. Myself my husband and three girls. She 12,8,4. We flew with easy jet. The plane was filthy. My daughter had chewing gum stuck to her t shirt after sitting on the plane seat! We arrived on Saturday evening. Had a meal at the airport - which I ate very little of but my children ate. Ate at the hotel in the evening 8pm. By Sunday daytime my Daughter 8 was complaining of tummy cramps and started vomiting. The… Read Full Review

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★☆☆☆☆

“Do not book your holiday with these clowns!!”

Written on: 21/03/2019

After excitably booking our holiday with On the Beach we encountered problem after problem with their do called “customer service team”. Basically, when I pressed the pay deposit icon, the names on my booking changed to the same name ( so our family of 4, all had the same name). I immediately contacted On the Beach only to be told that changes can only be altered after the booking has been confirmed. So, the following morning, I again rang up only to be number 34 in the queue and… Read Full Review

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★☆☆☆☆

“extremely poor service”

Written on: 26/02/2019 by scg711 (1 review written)

I booked a holiday with On The Beach for my son and I, destination Orlando Florida. My son has Autism, a severe communication disability and a learning disability. I specifically booked my holiday with a self catering apartment as my son has dietary needs. I also booked a hotel with slides as my son gets great pleasure from these. Upon arriving to the hotel, the room we had was just a room with no facilities for cooking. I asked the hotel if I could be moved to a room with self catering… Read Full Review

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★☆☆☆☆

“Terrible company, appalling service”

Written on: 16/02/2019 by brunomorris (1 review written)

terrible service, booked and paid only to find out 2 days later that their web prices "are not live" and it would cost a further £450 and we would have to go on different flights from a different airport. If you value your family holiday then please do not trust these clowns to organise it for you!!!!!… Read Full Review

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★★★★☆

“4 night trip to Majorca in October 2018”

Written on: 31/10/2018 by IngridFlower (1 review written)

I originally booked to stay at the Hipotel Mafil Playa with my 16 year old daughter and her friend for 1/2 term. I was contacted the day after I booked online to say this hotel was unavailable and would I consider a different one - to which I said yes assuming the spec of the new place was the sane as the first - eg: a wellness centre/ gym and indoor pool and 1/2 board was available. I was assured this was the case and agreed to change going with the On The a Beach recommendation. On arrival… Read Full Review

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★☆☆☆☆

“Takes,wrong amount of money out,of,account then,ignor”

Written on: 15/09/2018 by Dougmay60 (1 review written)

Booked holiday, paid 80pounds,deposit got,back balance paid 7,pounds 51p.to round up up,was,shocked to see they,took 751pounds.no apologies, no,nothing, when,i,tryed,toget,in.touch.was impossible so,hard to cancel,,because they took,my,mortgage money and,food,money out,of,my,account wrongly ABTA,SAY,WAIT,LAWYER SAID,DEMAND ORIGINAL CONTRACT, GETS,REBOOKED,ASNO,FAULT,OF,YOUR OWN,,I,FEEL THEY,ARE GETTING AWAY WITH MURDER,NEXT,STOP,IS,WATCHDOG,TO,EXPLOIT THERE,ARIGENT ATTITUDE… Read Full Review

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★★★★☆

“Hotel was not ready was still getting building work done”

Written on: 11/09/2018 by Isabeleaston (1 review written)

Arrived at the Sentido Benalmadena Beach hotel on 3rd September hotel opened on 1st September but wasn’t ready still loads work to do workmen everywhere I was not informed about this and should have been told by agent that sold hotel to me I’m angry at this no lighting on stairs plaster work plumbing work was unreal and would like something done about it… Read Full Review

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★☆☆☆☆

“Very bad experience”

Written on: 31/08/2018 by clairehachem (1 review written)

I have booked a holiday thinking I deserve just a week away with my kids after a hard year of work. I paid for 1 week all inclusive 5 stars hotel but everything went wrong. The hotel was not even a 3 stars hotel. Very old furniture, broken bed, no sea view (although I was charged extra for this), no hot water, no water!!!! no soap, dirty bathroom, no toilet roll even!!! food less than average and we finished our holiday with food poisoning. All of us were vomiting with temperature... I have… Read Full Review

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★★★☆☆

“Being inconsiderate”

Written on: 25/08/2018 by Jhuning (1 review written)

So far it was enjoyable to us this holidyas here, in fact I wrote a very good review for this resort(Labranda Marine Aquapark Resort) to Kos Airport . After that I came to our room in the resort & informed me by my wife that we have to leave the room at 12noon. I arrived around 1445 in the room. It's our last day here today in the resort, but our flight back to Cardiff Will be 03:35H tomorrow(26/08/2018). Shuttle transfer to pick us up later at 00:50H(26/08/2018) to the Kos Airport. Seems it is… Read Full Review

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★☆☆☆☆

“1 hour to get through to call centre, overcharged for...”

Written on: 20/08/2018 by RajBatth (1 review written)

Booked through on the beach, had to make a change as hotel information was incorrect on site and after two phone calls each taking over an hour to get through, we finally managed to get hotel changed. Then i was sent a reciept showing a 200.00 pound difference in what I was paid but what should have been charged therefore I braved the hour queue and got through to a very lovely agent who said they couldn't do anything as this was their profit! that did not make any sense. Checked on booking.com… Read Full Review

Dougmay60's Response to RajBatth's Review

Written on: 15/09/2018

Being trying to get money owed for,2weeks,paid,7pounds,51p,they,took 751pounds.no,apologies, can't get,answers, they are getting away with,it,because, they,programme machines, to,ignore you,,lawyers, abta,still. Ignore you,and,think,.the,public aree,stupid,going to exploit the ,to,watchdog

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Cat10's reply to Dougmay60's Comment

Written on: 08/11/2018

having the same issue they have taken 693.00 without my consent and then to add to this they have tried to take a further 1693 when total cost is 1041.00 let me know if you get a response from watchdog will happily share details

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★☆☆☆☆

“Miss sold holiday ”

Written on: 19/07/2018 by Sezmarie (1 review written)

We have just returned from a weeks holiday booked via on the beach.com they have totally miss sold the hotel to us. We wanted an all inclusive weeks holiday in guaranteed sunshine so booked Marina Lodge @ Port Ghalib in Egypt. We choose this hotel because it was all inclusive had a snack bar, a la carte & buffet restaurant & great reviews on their website, so we thought this would be perfect. Flights were fine although delayed both ways, when we got to Egypt we had to wait for our transfers… Read Full Review

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★☆☆☆☆

“DREADFUL”

Written on: 07/07/2018 by Honeypie6 (1 review written)

I made a genuine mistake when make my my booking and instead of putting my son's name I again added my name as Mr xxx i contacted on the beach who charged me £176 but when my documents were finalised they referred to me as Mr xxx on my ATol certificate and referred to me as junior on my flight details but I wasn't aware offered any refund I'm discussed … Read Full Review

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★★☆☆☆

“Overall unsatisfied ”

Written on: 21/06/2018 by Klr0513 (1 review written)

Nothing at all went to plan .. the holiday was purchased as all inclusive with bag allowance but instead we got self catering with no baggage . Our flight home was delayed leaving us stood for 1 HR and 20 mins in the airport at 2:00am with 2 young children . Our taxi what was paid for was cancelled as he turned up to pick us up and we wasn't there after landing at 12:15 and finally getting off the plane nearly 1 am and as a result my son aged 4 wet himself We finally made it home at 4:30 am… Read Full Review

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★☆☆☆☆

“Dont know what they are doing”

Written on: 29/05/2018 by KeiraSloan (1 review written)

Booked a package holiday with them for Flights and accomodation. Last minute flight got cancelled and when i spoke to them there is no courtesy and lost around £600 despite of ATOL AND ABTA PROTECTION. BEWARE!!!!!!… Read Full Review

Jenno9's Comment

Written on: 29/07/2018

Omg! so glad I looked on this site. I had been thinking about booking with them but yours and others reviews have put me right off. Thankyou

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★★★☆☆

“Price query ???”

Written on: 20/04/2018 by Foley184 (1 review written)

Hi, ​ I believe this is some kind of mistake , I was browsing holidays on your website and came to this: £627,592.29 for a 7 days holiday, Bay Gardens Hotel (St Lucia, Caribbean) ???? Just thought I should let you know..... … Read Full Review

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★☆☆☆☆

“WORST HOLIDAY SITE TO BOOK WITH 0 STARS IF POSSIBLE”

Written on: 09/08/2017 by slwxdjk (1 review written)

On the beach is not only a terrible site to book a holiday but they are absolutely incompetent. Firstly we found a deal that we both liked and was a reasonable price we selected the All inclusive deal which was significantly more than the others which is fine.( it was really late in the morning , ive now come to realise that their prices changes through out the day) we booked it straight away and I paid a deposit, all was good until I decided to look over the details of the holiday to make… Read Full Review

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