On The Beach Holidays Reviews - www.onthebeach.co.uk

★★☆☆☆
2.1 / 5
30% of users recommend this
? Ask our helpful community of experts about this product or company
On The Beach Holidays - www.onthebeach.co.uk - Ask a question now

Media Gallery for On The Beach Holidays - www.onthebeach.co.uk

On The Beach Holidays - www.onthebeach.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Stranded ”

Written on: 04/08/2020 by Kayhamilton (1 review written)

Booked a holiday to Greece with a stopover in Stockholm,got to Stockholm and flights to Greece had been cancelled so was stranded in Stockholm,no notification from on the beach,can not get hold of them and won't answer calls, had to pay for flight home… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No contact”

Written on: 21/07/2020 by Robbo999red (1 review written)

Booked a hotel only via website for may 2020, as atol don’t cover anything other than a package holiday I contacted the hotel and they gladly moved our holiday to October 2020. Now been contacted by the hotel to say that on the beach have cancelled our booking with no payment to the hotel as they pay when you check out. Not heard anything from on the beach and no responses via the contact centre as want to know where our money has gone???… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No contact”

Written on: 09/07/2020 by Bren100470 (1 review written)

I have been trying to contact on the beach via my booking as it says I’m due no refund But I am due a refund They are not responding to any messages… Read Full Review

Sm55's Response to Bren100470's Review

Written on: 17/07/2020

I am in a similar situation. They cancelled my holiday in March and have refunded the accommodation but I am still waiting for the flights to be refunded. They emailed saying they would refund us on Monday 13th July but we have not received it. They are impossible to make contact with. I have sought help from my local MP. I advise you to do the same. Appalling conduct from On the beach.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Terrible customer servicea”

Written on: 08/07/2020

After booking and pressing pay deposit button all the name changed to the same name. I have tried all day to contact on the beach getting absolutly no where. I carnt go through manage my booking as booking is not confirmed. I have tried to contact on 3 different numbers and all are constantly engaged as if the the phone has been taken off the hook. Customer service is none existant… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dynastic hotel booked via On The Beach”

Written on: 16/12/2019

Holiday booked at Dynastic Hotel in Benidorm Spain via On The Beach 1: on arrival at the hotel I was informed that I would only have one free access to the swimming pool or spa. If I wished to use the facilities more than once I would have to pay. 2: There were no tea or coffee facilities in my room, on asking for kettle I was charged for it. 3: My room was extremely dirty with a strong smell of Urine. Although I kept complaining to the reception, they would send housekeepers who do not speak… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Missley informed ”

Written on: 21/09/2019 by Kennylufc1 (1 review written)

We booked a 10 night stay at the aqua riverside hotel self catering. When we arrived at the hotel we were told our room was ready when we got to our room it was a bed and bathroom no kitchen no facilities for self catering we had to ask for a kettle and 2 cups we bought 2 plates to eat off the next room to our was fully equipped with a kitchen . There is no information to say which room you get when you book through on the beach . On the website it says that every room has a kitchenette this is… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service”

Written on: 12/09/2019 by 88Connell (1 review written)

We've booked our holiday with OnThe beach making sure that we also book airport transfer via private taxi.The day we have arrived we have been identified and advised that we need to take a bus instead of taxi because that was what transport company had listed.On the way back we've contacted our transfer company a couple of days before and insisted to confirm that private taxi will be sent as that was what we've paid.Poor language by other company and no comunication from OnTheBeach made all of… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Not as advertised poor quality avoid this hotel ”

Written on: 23/07/2019 by Scotholidaymaker (1 review written)

Firstly note the first picture is not of the hotel on the beach.com it is of the monkey club which is closed!!! There is only one restaurant although they provide a lot of choice the food quality is very poor and also is not kept hot enough breakfast was awful having booked half board after trying we had to eat out as food was just not palatable. There was a cafe shop beside reception which was closed the walk from main hotel level 3 leads to small shopping area with shops where can get snacks… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rober palas - robbed of a holiday!”

Written on: 21/07/2019 by JayDee0620 (1 review written)

I would avoid this hotel at all costs. The food is horrible, rooms are poorly maintained. Staff are extremely unhelpful which includes management. Money disappeared from room not even 24hrs into our stay. Hotel has avoided us for the duration and washed their hands of the situation. No balaconys in room! Beds are extremely uncomfortable. Signs state no smoking and the 3rd floor is polluted with smoke (no balaconys). Sun loungers are extremely outdated or broken. No bar/cafe at the pool. 3… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Just horrible. dont go there”

Written on: 15/07/2019 by Strickland184 (1 review written)

Firstly there was no room for me so they send me to the different hotel for 1 night. Secondly food was horrid, staff very unhelpful. Very noisy. not 3 stars either!!!! I have waisted my money, came back home tired, never again!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No response at all to my complaim”

Written on: 24/06/2019 by 404Murray (1 review written)

I just booked holiday to santorini at least 4 months earlier in january so we did go to santorini in may then we arrived there in the night the receptinist said we fully booked so there is no any room for you at the moment so they pushed us to accept their offer to go another hotel with poor quality so we didnt have any option at that time so we went there then feel so bad and wasting our money and time so we complained when we been there and phone them afew times they said to us you need send… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“On the beach - Pierre & vacancies and easy jet! Food...”

Written on: 06/06/2019 by JothompsonCardiff (0 reviews written)

I booked half board with On the beach at Pierre & Vacancies Manilva in costa del sol. Myself my husband and three girls. She 12,8,4. We flew with easy jet. The plane was filthy. My daughter had chewing gum stuck to her t shirt after sitting on the plane seat! We arrived on Saturday evening. Had a meal at the airport - which I ate very little of but my children ate. Ate at the hotel in the evening 8pm. By Sunday daytime my Daughter 8 was complaining of tummy cramps and started vomiting. The… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not book your holiday with these clowns!!”

Written on: 21/03/2019

After excitably booking our holiday with On the Beach we encountered problem after problem with their do called “customer service team”. Basically, when I pressed the pay deposit icon, the names on my booking changed to the same name ( so our family of 4, all had the same name). I immediately contacted On the Beach only to be told that changes can only be altered after the booking has been confirmed. So, the following morning, I again rang up only to be number 34 in the queue and… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“extremely poor service”

Written on: 26/02/2019 by scg711 (1 review written)

I booked a holiday with On The Beach for my son and I, destination Orlando Florida. My son has Autism, a severe communication disability and a learning disability. I specifically booked my holiday with a self catering apartment as my son has dietary needs. I also booked a hotel with slides as my son gets great pleasure from these. Upon arriving to the hotel, the room we had was just a room with no facilities for cooking. I asked the hotel if I could be moved to a room with self catering… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible company, appalling service”

Written on: 16/02/2019 by brunomorris (1 review written)

terrible service, booked and paid only to find out 2 days later that their web prices "are not live" and it would cost a further £450 and we would have to go on different flights from a different airport. If you value your family holiday then please do not trust these clowns to organise it for you!!!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“4 night trip to Majorca in October 2018”

Written on: 31/10/2018 by IngridFlower (1 review written)

I originally booked to stay at the Hipotel Mafil Playa with my 16 year old daughter and her friend for 1/2 term. I was contacted the day after I booked online to say this hotel was unavailable and would I consider a different one - to which I said yes assuming the spec of the new place was the sane as the first - eg: a wellness centre/ gym and indoor pool and 1/2 board was available. I was assured this was the case and agreed to change going with the On The a Beach recommendation. On arrival… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Takes,wrong amount of money out,of,account then,ignor”

Written on: 15/09/2018 by Dougmay60 (1 review written)

Booked holiday, paid 80pounds,deposit got,back balance paid 7,pounds 51p.to round up up,was,shocked to see they,took 751pounds.no apologies, no,nothing, when,i,tryed,toget,in.touch.was impossible so,hard to cancel,,because they took,my,mortgage money and,food,money out,of,my,account wrongly ABTA,SAY,WAIT,LAWYER SAID,DEMAND ORIGINAL CONTRACT, GETS,REBOOKED,ASNO,FAULT,OF,YOUR OWN,,I,FEEL THEY,ARE GETTING AWAY WITH MURDER,NEXT,STOP,IS,WATCHDOG,TO,EXPLOIT THERE,ARIGENT ATTITUDE… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★☆

“Hotel was not ready was still getting building work done”

Written on: 11/09/2018 by Isabeleaston (1 review written)

Arrived at the Sentido Benalmadena Beach hotel on 3rd September hotel opened on 1st September but wasn’t ready still loads work to do workmen everywhere I was not informed about this and should have been told by agent that sold hotel to me I’m angry at this no lighting on stairs plaster work plumbing work was unreal and would like something done about it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very bad experience”

Written on: 31/08/2018 by clairehachem (1 review written)

I have booked a holiday thinking I deserve just a week away with my kids after a hard year of work. I paid for 1 week all inclusive 5 stars hotel but everything went wrong. The hotel was not even a 3 stars hotel. Very old furniture, broken bed, no sea view (although I was charged extra for this), no hot water, no water!!!! no soap, dirty bathroom, no toilet roll even!!! food less than average and we finished our holiday with food poisoning. All of us were vomiting with temperature... I have… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Being inconsiderate”

Written on: 25/08/2018 by Jhuning (1 review written)

So far it was enjoyable to us this holidyas here, in fact I wrote a very good review for this resort(Labranda Marine Aquapark Resort) to Kos Airport . After that I came to our room in the resort & informed me by my wife that we have to leave the room at 12noon. I arrived around 1445 in the room. It's our last day here today in the resort, but our flight back to Cardiff Will be 03:35H tomorrow(26/08/2018). Shuttle transfer to pick us up later at 00:50H(26/08/2018) to the Kos Airport. Seems it is… Read Full Review

Report this review
Was this review helpful? 0 0
overview