Envirofone Reviews - www.envirofone.com

★★★★★
4.6 / 5
93% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Envirofone - www.envirofone.com - Ask a question now

Media Gallery for Envirofone - www.envirofone.com

Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com
Envirofone - www.envirofone.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“EXTREMELY ANNOYED”

Written on: 04/04/2019 by 417Stephenson (1 review written)

I did the phone test and sent the phone off the them. My great condition iPhone 7+ arrived they did not provide any confirmation. I emailed them regarding the phone and then received an email saying that they have received the phone and that it had failed testing. I follow the like and try logging into my account. With details that I know are are correct and I have Been locked out of my account. I tried to reset the password but it continues to say that “token is not accepted” I’m… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Total Shambles.”

Written on: 21/08/2018 by marek29 (2 reviews written)

Sent my S7 as they where offering £120.00 and knew my phone was in excellent condition, they say they will contact you when they received it, that never happened, i waited 3 days after i knew they had received it having checked my tracking to find out why i hadn't been contacted and they couldn't even find my phone on the system, after about 5 minutes she said it had arrived but couldn't give me an answer as to why i hadn't been contacted or if it had been processed and i should phone again… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Awful customer service”

Written on: 13/05/2018 by esCochrane324 (1 review written)

I sent my phone after being provided with a quote I was happy to accept, I later received an email from them offering me less. I was not happy to accept this offer and asked for my phones to be returned which they informed me they would sort. 2 weeks later I called as I hadn’t received my phones and they advised they would be sent out. Over a month since I asked my phones be returned I have not received them..joke company that bank on people not chasing up their property due to the company… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful company ”

Written on: 10/05/2018 by Michelle23uk (1 review written)

I think you're company is absolutely disgusting. I bought my 9 year old girl a phone from you almost 3 weeks ago. Sent it back because it was faulty, been waiting and waiting and calling everyday since last week to ask where my replacement was. Only be told by your TERRIBLE customer service they'd call me back before closing everyday with an update of dispatch which they never did. I was supposed to be having the replacement last Thursday, then it was Friday and so on. Bare in mind I was… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible service”

Written on: 12/03/2018

Accidently selected to obtain sale money to go to my envirowallet, did not realise until the confirmed the amount via email to my envirowallet. Called to rectify this, service advisor was not helpful, just simple ‘no’ ‘no’ answers, no compassion, would not even offer any help towards a complaint. I FEEL I HAVE BEEN ROBBED!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Envirofone try to pay less than they have agreed”

Written on: 23/02/2018 by 455Hensley (1 review written)

I was offered £120 for my phone. It was in mint condition. When they received it they said it was only worth £60 because there was a screen fault. I had it returned and sent it to a different company whereby I was paid in full. I've had this happen twice before but previously I accepted their lower payment because it was only slightly lower than agreed. I would never trust them again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking Service / Terrible Vendor”

Written on: 19/02/2018 by JaidynFitzsimmons478 (1 review written)

My wife purchased a phone from this outfit via Ebay. After arguing over which contract the phone was and wasn't suitable for (not suitable for Virgin) we find out that the phone was reported lost by the previous owner and Envriofone could not unlock the phone. To add insult to injury they would not send a replacement a just refund at the "old" price...the phone now sells for £50 more on Ebay. What terrible customer service for a terrible outfit. Stay away folks!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“I bought a phone from envirofone and they sent me the...”

Written on: 01/02/2018 by anon12343254 (1 review written)

I bought a phone from envirofone and they sent me the wrong phone, so i sent it back but it took them over 2 weeks to email back about any sort of conformation. I spent over an hour on hold with them and never got through to them. They take ages to reply to emails and they don't seem to be able to give a clear answer about anything. Besides the lack of communication the prices on the phones are good compared to other websites… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Saying perfectly working phones have major screen...”

Written on: 08/11/2017 by Heath303 (1 review written)

Saying perfectly working phones have major screen damage so they can knock the prices right down and took 3 weeks to return my phone… Read Full Review

Derekcb's Comment

Written on: 22/12/2017

Agree - they did a similar thing with my iPhone 6 when I exchanged it. They also did on my son’s phone - never used them since - Unrepu5able and untrustworthy.

Stick with Mazuma - trustworthy and reputable

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 1 Comment
★☆☆☆☆

“Foreign Phones For Sale”

Written on: 30/09/2017 by kila32 (7 reviews written)

Be very wary of this company. They sell phones in Foreign languages..mine being Estonian. Was unable to use it as I couldn`t get through the set up process. No customer support at weekends as well. AVOID… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I sent my iPhone 6 to this company with a valuation of...”

Written on: 20/09/2017 by Fitzgeraldgz92 (1 review written)

I sent my iPhone 6 to this company with a valuation of £183.50. It was in perfect condition. Now told that they will only give me £45 for it because of reasons that I know are untrue. I took pictures of the phone before I sent it as advised by other reviewers who had had the same experience. Should have listened to them. Told envirofone to send my phone back and if it is not in the same condition as when they received it I am going to trading standards. DO NIT USE THIS COMPANY!!!!… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“dont use envirophone - shop around ”

Written on: 18/09/2017 by nickcoops (1 review written)

i sent my device of a week ago, my device was in great condition and I know this as I had recently had the screen fixed, they offered me £100 on the website once they received it they changed my offer to £25 stating that the phone had screen damage and it was coming apart from the phone which is absolutely ridiculous as I have proof of photos of the phone before I sent it. they do not pay there original price and are making up or have damaged the phone to pay less as I have proof before it… Read Full Review

Report this review
Was this review helpful? 2 0
★★☆☆☆

“Still no payment”

Written on: 12/09/2017 by AmeliaBedelia (1 review written)

Staff were unhelpful, faster payment is a deceptive, as was told it has to be received and processed before 1pm for the faster payments even though my phone arrived at 6.30am .... how much earlier would they like it? Promise of payment by 5pm the following day and nothing arrived in my bank ...... still chasing them for money! Not happy!… Read Full Review

Craigdavidson's Response to AmeliaBedelia's Review

Written on: 04/12/2017

doing the same thing to me my friend offered me 275 for ma Samsung galaxy s7 Edge and are now saying that it has major problems with the screen, an the lcd part under the screen hear nothing about the return of sed phone that i no can be fixed for £50

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“Poor Customer Service”

Written on: 04/06/2017 by bmcg01 (1 review written)

Brought an unlocked phone (paying extra for it) for my son for my son for his holiday. He is ill at the moment with ME so relies on a phone a lot. We also brough extra service on his existing SIM card to use the phone as wifi hub. Phone arrived promptly but locked. After number of phone calls and e-mails we eventually received an unlock code 5 days later. No compensation offered and only a limited appology after mentioning ut. We will not use thrm again and would recimmend others don't either… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking! Happy to take money but in no rush to return it!”

Written on: 09/03/2017 by Wright483 (1 review written)

Ordered an iPhone 7 from them.... took my £550 from me and then told me my order was flagged as fraud (my bank processed the transaction with no issue) and refused to send my phone. Still waiting for my money back from them! Customer service staff on the phone have attitude every time you call them making it out to be my issue!! Disgusting!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Totally useless and incompetent - Money not received yet!!”

Written on: 21/12/2016 by Dannyc3338 (1 review written)

11 weeks,9 phone calls,3 'lost' cheques,4 failed bank transfers & still no payment! Totally unacceptable from what was once my preferred recycle provider… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“unbelievably incompetent ”

Written on: 15/12/2016 by macrae245 (1 review written)

It took envirofone nearly 2 weeks to send the shipping envelops then another 9 days to ship the phone from Ireland to the UK. Emails where answered with a copy and paste job of their terms&conditions.money is still not in my account despite the promise to pay on the day the phone is received.Avoid them… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgraceful service - used to be V Good ”

Written on: 30/11/2016 by EnzoStanton125 (1 review written)

Sent in my iPhone 6 64G for the £195 recycle offer, report came back next day saying :- Major Device Damage : Screen Is Coming Away From Main Body Of Device. They offered only £48.75 As the phone was in perfect condition and only changed because I upgraded to an iPhone 7 ( I always take photo's before posting) I queried the report - CS explained they always say Major Device Damage and the screen was showing signs of lifting - sounded like an excuse. I requested a retest - call back promised… Read Full Review

Redtiley's Comment

Written on: 14/12/2016

Further update - phone was damaged when it was returned - I have photo's of before and after and damage is obvious on the returned phone but no damage is on original photo. When I contacted Envirofone CS they advised to claim against Royal Mail - biggest Sham I have ever seen - will keep updating when I have more info - I will not let this rest here - I am disabled and have the time on my side to follow this through

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Rip off”

Written on: 05/09/2016 by Marenn21 (1 review written)

Sent my Samsung A3 after they quoted £34, perfect working order. Low and behold, when they received it, they said the back was cracked (which seems to be very common!!) They offered £22. I also sent a Sony Experia M of which they quoted £11 perfectly in working order. They received it in perfect order but said it was worth nothing once they received it. Would not use these again, they should be reported as being a total scheme… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Envirophone ”

Written on: 01/07/2016 by Holbeach (1 review written)

Sent my Galaxy s5 in perfect working order, price agreed £95. A few days later received a email saying the screen was damaged, new offer £20! Contacted envirophone but they would not give me any details. They returned my phone which I have now sold to another company for the same price with NO issues with the screen. They are dodgy, AVOID, would not recommend this company… Read Full Review

Report this review
Was this review helpful? 0 0
overview