Overclock www.overclock.co.uk

Placed an order for a graphics card on a Sunday with a free delivery option (up to 5 days). It arrived the next working day, Tuesday, fantastic.

Had to contact customer services over a small query, got a reply and resolution within a couple of hours...faultless.

Brilliant first shopping experience with them, I'm sure to use these guys again.

I've bought from Overclock many times in the past. Their prices are average and sometimes have parts that are out of stock elsewhere. We tend to use them as a backup but never again!

We have had to return 2 items in the recent past, both graphics cards.

The first time it took over a month to get a resolution despite contacting them on numerous occasions. Whatever you ask you just get an anonymous e-mail from 'Returns Dept', never a name. This, in itself, I find unprofessional.

This most recent card was sent back as it failed in less than 6 weeks and I expected a quick replacement.

From the start they were devious, telling me they didn't receive it for 5 days even though I had proof they had received it in one day. Then they said it had to go back to the manufacturer as it was over 30 days old and they didn't have any stock to replace it with so I just asked for a refund so I could purchase another from elsewhere. That wasn't acceptable to them either telling me they had tested it and couldn't find a fault (why send it to the manufacturers then??).

I e-mailed them every couple of days, mostly not hearing anything back at all but if I did it was the standard 'as stated before blah, blah blah - Returns Dept'

Had enough now and will never buy from them again.

Terrible Customer Service.

I bought all the parts to build a PC from Overclock and was very impressed with the price, delivery and service.

I chose the basics for the system but was uncertain of the additional items required (I haven't built a PC for while). I contacted customer support via email, explained what I was doing and asked for them to spec the rest.

I received a speedy response with a list of items required (and a couple of price options).

The parts were delivered quickly and safely, the parts went together well and I now have a super-fast system.

I discovered the CPU was running a bit hot for maximum settings in the bios and again contacted customer service. They gave me some great advice and I have now purchased a bigger CPU fan and heatsink.

Very happy with the service from these guys and will continue to buy further items from them.

I purchased an asus EAH6770 graphics card from this store, which was the lowest price i managed to find on the net. The card was delivered promptly with free postage and came with two free games, win win. Good email customer service and would be happy to deal with this company again.

Good delivery service but return department needs a lot of work.Customer service is not that great and the only way you should contact them is by phone.I returned my motherboard to them and after 7 days I did not received a response.Board was sent by recorded delivery and their website shows that they did receive it.I'd suggest using a bigger retailer if you build systems regularly.

Stock listed on website are incorrect. Purchased PC case and then recived an email saying they were out of stock and that they were not sure about when further stock would be available. They then cancelled my order with out asking.

Great cheap prices, fast deliverys

great service - would recommend

Overclock.co.uk General Review.

Excellent service in ALL Departments.

Customer Service: I especially like the fact that the Customer Service is with friendly staff and not computer automated email replies.

Website: The website is very well made, with logical search options and displays all relevant information in a clear manner, which is extremely useful when you are comparing details of each product.

Products: This brings me onto the description of each product, which is always in depth and full of information that most customers/end users would want (shows Overclock.co.uk understand what is wanted in an end product!).

The variety and range of products is also exceptional, i have never been able to Order ALL the components that i wanted from one site before??

Conclusion: All in all, well done Overclock.co.uk and all Staff involved with this excellent site!

Very Happy Customer.

Just ordered from these guys yesterday and my new cpu has arrived bang on time. Its been a while since I have ordered from Overclock (im not a big IT spender), but as they ended up being the cheapest I decided to use them again.

Puts some of the big boys to shame. Highly recommended.

2nd order both received next day! Wow! Really impressed and if they keep up the good work with really competitive prices we shall be shopping for a whole lot more! Good work guys! Don't become so big like other suppliers that they don't care anymore.....