Kutchenhaus Reviews - www.kutchenhaus.co.uk

Unit 704 Kings Park, Textilose Road, Manchester, M17 1WA
★★★★☆
4.1 / 5
82% of users recommend this
  • Value For Money

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Latest Reviews

★★★★★

“ingerfield project ”

Written on: 13/10/2018 by ingerfield40747 (1 review written)

We have bought and had installed a fantastic kitchen from Kutchenhaus in Sutton Coldfield. Its been in now for a few months and we are over the moon with the kitchen and its appliances. The Sutton Coldfield branch were very professional all the way through the sale from inception to delivery. Everything arrived on time as promised and everything was as promised. The person I dealt with at Kutchenhaus had some great ideas and helped us every step of the way to ensure we had a modern and… Read Full Review

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★★★★★

“Great Kitchen and a job well done!”

Written on: 01/10/2018 by Joline172 (1 review written)

After trailing round a number of kitchen showrooms, we were immediately impressed with the quality and range of styles available at the York outlet of Kutchenhaus. The attention to detail was extremely impressive and we felt confident that their design would be equally impressive. We were not wrong! The person I dealt with in the York showroom spent hours preparing plans and final designs and could not have been more helpful and friendly. We chose our kitchen, waited a couple of months for… Read Full Review

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★★★★★

“Kutchenhaus York”

Written on: 07/09/2018 by pglover81 (1 review written)

Recently had a Kutchenhaus kitchen fitted and could not be happier. From the first moment we entered the showroom to be greeted by one man to the design of the kitchen with another we felt well looked after, well advised and never pushed into making any decisions. They respected our budget and helped us design a kitchen we really loved. The fitting was also seemless, our fitter was thorough and even spotted damaged we didn't even see and will be retuning to sort out. Very high standard of… Read Full Review

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★★★★☆

“Solid German Kitchen”

Written on: 05/09/2018 by compmad1 (1 review written)

I recently had a kitchen designed by the team at Sutton Coldfield Kutchenhaus. The kitchen designer was very professional and gave us a superbly planned kitchen. We had some free appliances due to the number of units we were ordering. The kitchen was delivered efficiently and with good notice. The kitchen fitter was mostly sound, although he did make one blunder which was rectified, but that was not the fault of Sutton Coldfield Kutchenhaus. The units seem well built and look very nice… Read Full Review

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★★★★★

“Chichester Kutchenhaus - fabulous. ”

Written on: 02/09/2018 by Mummycole3 (1 review written)

Kutchenhaus Chichester designed and fitted our kitchen and we couldn't be happier with the end result. From the moment we met with our designer it was obvious he had extensive experience within the kitchen business as his advice and ideas were plentiful and his passion for his business was exemplary. We had an idea of the type of style we wanted but had not a clue on cost and what was possible within our space so when he delivered the most unique and exciting visuals adding quirks and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 28/08/2018 by alidagiva (1 review written)

Although my kitchen has not yet been fitted, the services I have received up to the point of delivery was fantastic. I popped into the shops about 5 times and the person I dealt with came over to the site help with the measurements, I have received emails about the changes they had to make and overall was a great experience… Read Full Review

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★★★★★

“Great Planning Service and Advice”

Written on: 13/08/2018 by Arnold40701 (1 review written)

We visited the Sutton Coldfield showroom with our plans from the builder and were given really good advice on how to make the best of our space to get the open plan kitchen diner that we wanted. The fact that the plans could be displayed on the plasma tv so that we could get a clear idea of what the finished kitchen would look like was really helpful. He was very helpful and listened carefully to what we wanted before making some really good design suggestions. He was able to make suggestions… Read Full Review

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★★★★★

“Exemplary from start to finish!”

Written on: 13/08/2018 by nicepaul (1 review written)

Couldn't rate this company highly enough from start to finish. Having previously ordered another kitchen from a well known company beginning with 'W' we decided to drop into the Liverpool branch when passing. Our order with 'W' was cancelled immediately given the superior quality and value for money. It was the first kitchen my wife and I 100% agreed on and we got so much more for our money compared to our original order. We now have a WOW kitchen which fits the space and our needs perfectly… Read Full Review

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★★★★★

“Media Centre and Modular Unit”

Written on: 12/08/2018 by dcReynolds258 (1 review written)

We wanted a MediaCentre and Modular Unit in the lounge. We went everywhere and on the net. The only place that had anything that appealed to us was in the Kings Road, London. We went up there and they quoted us a price which we were going for. We were walking past Kutchenhaus Kitchens in Farnborough and noticed the Media Centre in the window. We were not sure if they would do what we wanted because they did kitchens. or, so we thought. We spoke to the 2 designers and told her what we wanted… Read Full Review

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★☆☆☆☆

“The worst experience of my life avoid at all costs”

Written on: 11/08/2018 by Bartlettbw246 (1 review written)

I bought a kitchen several months ago from Kutchenhaus and after months of waiting it’s still not complete. Have sent them numerous letters and I have also emailed the directors and have had no response. Do not buy as they are an utter shambles. … Read Full Review

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★★★★★

“Great quality for a good price”

Written on: 08/08/2018 by EastonS (1 review written)

I came across Kuchenhaus by accident and arranged a design appointment on the off chance. I am very glad I did. I found the design staff in the show room to be helpful and knowledgeable, with first-hand experience of what they were selling. The range of options was excellent, with plenty of finishes, handles, shelving options and inserts. This meant I was able to find what I wanted but stay within my budget. Production of the kitchen was very quick. I’m really pleased with the finished… Read Full Review

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★★★★★

“Kitchen design”

Written on: 01/08/2018 by Sylviamorts (1 review written)

We have been planning our home rebuild for 1yr. Kutchenhaus in York was our 1st show room we went to see, we saw a display that we’ve both loved. Though we have large kitchen area, the kitchen design was just cramped for our space, the person I dealt with at York Kutcenhaus found a solution that worked. We had three other designs from york kitchen planners, we liked this one the best. Main points Professional service, staff at the reception always very helpful. We have had to chase them… Read Full Review

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★★★★★

“Fantastic!”

Written on: 09/07/2018 by stingraymusic (1 review written)

After nearly 12 months of looking for a new kitchen, at indifferent suppliers, who either did not appear to want your business, or their designs were mundane we found Kutchenhaus Kitchens York, what a difference friendly staff who greeted you and turned up on time, the whole process could not be faulted and very professional from start to finish, any change of mind by us was dealt with without fuss and the kitchen fitted with the minimal of disruption. Fantastic!… Read Full Review

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★★★★★

“German styling at its best”

Written on: 03/07/2018 by Suzannekillalea (1 review written)

We bought our very contemporary styled kitchen from Kutchenhaus Farnborough after a chance passing of their showroom. We had read some reviews and weren’t offput by the few negatives., because our designer was exceptional, very talented in her product knowledge and design prowess. She made us feel relaxed that she had it all in hand. We spent many hours changing the design as our extension was being built over the weeks, and nothing was too much trouble. I had a particular style in mind and… Read Full Review

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★☆☆☆☆

“Safety and manufacturing issue. Buyer beware.”

Written on: 02/07/2018 by albertesa (1 review written)

In 2012 we purchased a kitchen from Kutchenhaus which we were very happy with. The units were made by Noblia in Germany and we thought that they were manufactured to a high standard. The units consist of a white gloss panel and a walnut repro panel. We were not aware of at the time that the walnut repro panel consisted of a backing panel which has a glass front. Over time we had issue with the handles which Noblia were excellent at resolving. However in removing the old handles and fitting the… Read Full Review

Pjsaunders's Response to albertesa's Review

Written on: 29/09/2018

Dear Sir

Whilst you don't state your name on this review, I believe that I dealt with your most recent complaint. Whilst we regret that your doors have cracked, what you omit to point out is that even though your kitchen was out of warranty, we supplied a full set of replacement handles at your request free if charge.
You fitted the handles yourself and only then complained about the doors being cracked. For the previous 6 years, they had clearly not cracked so it seems reasonable to assume that you cracked them upon fitting the handles - apparently all of them.
It also seems reasonable therefore for us to now refuse to replace those doors.
Whilst we empathise with your situation, we view our response as reasonable and have also sent you our complaints procedure including details of the Furniture Ombudsman but note that to date, you have not chosen to take this route.

Kind Regards

Peter Saunders

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Albertesa's reply to Pjsaunders's Comment

Written on: 08/10/2018

This is a distortion of the truth. The issue was first raised 21 May 2108. Despite requests for answering the initial complaint no response was given until 13 July 2018. The response being that that "Unfortunately we will not agree to replace these doors under warranty as this has expired , but also it is clear that the doors have been clearly fit for purpose during this 5 year period

I have discussed this issue at all levels and this is the final response on behalf of both Kutchenhaus and Nobilia in regard to this issue."

It was only after taking legal advice that I became aware of the trade complaints procedure and I rang your office requesting your complaints procedure. It was at this point (7 September) that I received the document and contacted the ombudsman only to find out that it time barred.
The issue I have is that I believe that the product supplied is in breach of the General Product Safety Regulations 2005. In particular the oblations of distributors and distributors. I believe that this is not time barred.

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★★★★★

“Our Kitchen ”

Written on: 27/06/2018 by NatalieM21 (1 review written)

I absolutely love our new kitchen! The entire process was seamless. From start to finish we had our dream kitchen designed by the person I dealt with and our visions brought to life! Nothing was ever to much to ask, I felt their customer service was exceptional and extremely friendly. We had visited many other kitchen companies and felt Kutchenhaus really made the effort to sit down with us for many hours and ensure our kitchen was just perfect. We have recommended Kutchenhaus to many of… Read Full Review

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★★★★★

“Superb!”

Written on: 26/06/2018 by APS12 (1 review written)

We cannot recommend Kutchenhaus Chichester too highly. After checking out other high-end kitchen installers we decided upon Kutchenhaus because of the quality of their products, their competitive pricing and, most importantly, the very professional and knowledgeable designer who runs a small team of installers who have been together at school and who have worked with him installing kitchens for many years.The team were most pleasant, efficient, tidy and helful. The granite work top fitted… Read Full Review

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★★★★★

“First class service”

Written on: 19/06/2018 by Paul2018 (1 review written)

We shopped around extensively for a new kitchen, visiting many different kitchen companies, before going to the Kutchenhaus showroom in Clifton, Bristol. As soon as we looked at the kitchens on display, we decided that the quality and workmanship far exceeded anything else that we had seen. The staff in the shop adopted a no pressure sales approach, allowing the quality of the kitchen to sell itself. Once we had decided we would buy a kitchen from Kutchenhaus the quality of service continued to… Read Full Review

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★★★★★

“we have just purchased a brand new kitchen from...”

Written on: 17/06/2018 by fizzycake123A (1 review written)

we have just purchased a brand new kitchen from Kutchenhaus in grey, which was fitted 11th to 13 th June 2018. It looks fantastic, fitting was a great job transformed our home, looks like a show home. our kitchen looked outdated and the design has brought us up to date. The quality of the units is very good, strong and sturdy and splash backs finish the job off. There wasnt anythink I didnt like about the new kitchen and fitting.


Purchased from Sutton Coaldfield Princess Park - Project Number
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★★★★★

“Brilliant!!”

Written on: 13/06/2018 by bouhalia (1 review written)

I would really like to thank Kutchenhaus and especially the person I dealt with at the Farnborough store. From the day we walked into the store she was extremely professional and very helpful. She gave us excellent advice on the new kitchen project we were about to undertake. Her design of the kitchen was perfect as it was quite challenging but she come up with the goods. The kitchen itself was of high quality and when it was finished it had a look of high quality. The after sale I must say… Read Full Review

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