Simonstone Fiat, Brislington, Bristol

Great customer service, bought our Fiat 500 a couple of years ago, buying process was very pleasant and smooth (thanks to the person I dealt with), aftersales just as good, highly recommended, will buy another.

First of all may I just point out the sales team were brilliant!

It’s such a shame that our recent experience with the service department wasn’t so satisfying!

Our 3 month old Alfa went back to simonstone brislington on a transporter due to engine management failure and was away for approx 2 weeks awaiting parts. This was totally acceptable as

A enterprise fiesta hire car was provided.

I pointed out some paint defects which I wanted to flag up in case of later issues but asked please don’t mess with it.

There was also worn stitching on the drivers seat as the car was in the showroom, they agreed to rectify whilst awaiting the other parts.

We got a call to say car was ready, so I arrived first thing the next morning to collect the car.

Guess what the car was not ready and was actually in the body shop across the road?

The male Service refused (in a very aggressive manor) to agree that we’d had a call from them to say the car was ready. Finally get a call dinner hour that day to say car was ready. On collection seat wasn’t completed as parts hadn’t arrived. Car had been mopped (even though I’d asked not too!) cutting compound around all the gaps. But looked ok as it was an overcast day.

Fed up I agreed to take the car and wait for a call when the seat arrives.

Get the phone call on Friday “Seat is here” arranged it to go in on Tuesday. Was offered a hire car but refused as it was not required for the one day.

Collected the car Tuesday afternoon took it home parked it in the drive and went back to work in my van.

Wednesday morning got up it was bright outside.

Looked out of the window and all I could see was a ding in the rear quarter of th car and buffer marks all over. Awful. I was furious.

I have waited a few days so I could calm down and then decided to call them I left a message with one of the service staff.

“Mr Angry” the male service manager called me back later in the day and said the buffing marks and ding were already there before it went to the body shop to have the dust fallout mopped out of the lacquer?.

I disagreed profusely as we’d walked around the car together to point out the fall out in the beginning. There were no marks on the car whatsoever besides the grit stuck in the paint. He got angry and just kept shouting me down. I asked for his name and asked to speak to a superior.

He got very angry and told me never to step inside his service department or I’d regret it!

So now I have to escalate this to Alfa Romeo as I can’t go into “his service department “ in case I get set on by “mr angry”. The worst manager I’ve ever met in my life.

Our lovely new Alfa looks like it’s been resprayed now in bright sunlight with a lovely new ding in the side. Thanks.

I shall be escalating this too the top. This man need to go to anger management!

Worst service manager available!

I’ve just recently bought my 5th Fiat 500 from Simonstone Brislington. Each time I have purchased my new Fiats over the years the experience just gets better. On this most recent visit, the Salesman was not only a true gent, but totally professional and so very helpful. We negotiated a fair deal for both parties and all proceeded well.

The Dealership looks more professional and smart. All the Salesmen are polite and friendly without being pushy. A very good buying experience. Thank you

You have recently repaired a friend of mines door handle on her fiat 500 and scratched the paint !

Sort it out or face legal action from multiple ripped off customers.

Don't try are patience!!

I've just purchased a fiat 500c from yourselves and wanted to say what a lovely experience it was was but worried after reading the reviews left but I shouldn't of been there was no pressure at all, the salesman who I dealt with mostly and he was a friendly true to his word and did everything he said he would couldn't of asked for more and when we popped back in and we helped by other sakes people they were just as obliging. It was a pleasure doing business there and I love my new car and wouldn't hesitate coming back or recommending people if only everything ran so smoothly. Keep up the good work guys and once again thank you.

I have taken my Jeep to another Jeep dealer and two other independent garages, with an intermittent electrical fault which has never been found to be fixed.

Simonstone got my vehicle in quickly and gave me a brand new Jeep courtesy car at very short notice due to unexpected findings.

They regularly called to update me about the progress, found the fault and fixed it.

THANK YOU SO MUCH TO EVERYONE AT SIMONSTONE and Merry Xmas.

Seems a full service from Simonstone Includes only the most cursory glance at the front brakes. The vehicle left their premises in a completely unroadworthy condition. Corresponding with their manager to alert them to the problem just results in a fob off. Stay safe. Avoid this crew.

After bringing my car to simestones for a recall the car broke down on the motorway. I was told the problem was nothing to do with the recall and it will cost me over £500 for a clamp and new battery this price did not include labour seemed expensive so i phoned about and was giving a number from halfords for a garage who have charged me £130 this includes labour big difference just saying simonstones are a terrible company that rips of their customers

Issues with over servicing, over charging, service staff who are rude and aggressive and a car that has a fault the day after having it serviced only to be told it's nothing to do with them.

The saving grace is the female service manager - without her they would be lost.

The 29 1 star reviews tell a story - don't go there!!

Only bought the Fiat 500c last Friday 15th Jan 2016, didn't haggle over the price as the salesman said it had already been reduced so paid full asking price, went to pick up the car and the original salesman was away, the stand in gave me the key and I didn't realise at the time this was only the emergency key, rang them up today and was told that the lady owner before had her bag stolen and the keys were in it, I said sorry to hear that but can you let me have some keys, they refused and said I would have to pay for them,I said that I had not haggled, but they flatly refused to help me, when its frosty we cant open the car manually, now that is without a doubt the worst after sales service I have ever experienced, I would strongly suggest that this garage is given a miss as this review and several others reflect