Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★☆☆☆☆

“Spoke to them today re a direct debit that I did not...”

Written on: 02/10/2018 by RAD3222 (1 review written)

Spoke to them today re a direct debit that I did not authorise which they cancelled but stated although I gave them specific instructions not to allow this company t mobile to set up again nationwide stated they could not stop this. I asked them for a letter stating this which they refused to provide.  … Read Full Review

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Rad3222's Response to RAD3222's Review

Written on: 03/10/2018

I must correct that it is not t mobile but talk talk mobile

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★★★★★

“Never heard a negative comment till I read these pages”

Written on: 01/10/2018 by Kaylah493 (1 review written)

I've been with Nationwide for 18 years - joint account, mortgage, ISA, substantial consolidating loan. Not only has everything always run smoothly, but it is the only bank or building society in the country that I had never heard anything remotely negative about - until I read all the one-star reviews on these pages. Maybe everyone else who was satisfied didn't feel the need to go online and praise them? As well as the ease in obtaining the loan, which has now been paid off due to a legacy… Read Full Review

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★★★★★

“Very pleased.”

Written on: 30/09/2018 by mikeythep (1 review written)

I urgently needed to open a bank account and the usual High St. banks were no help whatsoever. The Nationwide in Devizes came up trumps, the manager and staff bent over backwards to help when I explained my circumstances to them, cant thank them enough. Then I moved to Salisbury, and the staff there could'nt have been more helpful. Judging by some other reviews, they either have grumpy branch staff or they move to Wiltshire!All my experiences with the Nationwide have been nothing but efficient… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 15/07/2018 by Tosse34 (1 review written)

Do not use Nationwide - their adverts are great .... the reality falls a long way short … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/04/2018

Application open a Flex account I have been a long time customer of the Nationwide Building society, and have from time to time considered moving my accounts when I have had problems but have always shied away from this feeling that the hassle involved was not worth the bother. We visited our Southport branch by appointment today to open two current accounts, one for my husband using me as the 'friend referrer' and another current account for our joint savings. We had made the appointment a… Read Full Review

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★★★☆☆

“Rude staff ”

Written on: 28/02/2018 by 115Fowler (1 review written)

Went in my local nationwide bank like I’ve done many times before to get a Cheque this time was so awful there was some kind of problem when it got to the end I didn’t know what a manager was called & I was left standing there like some kind of criminal was so bad everyone looking at me in the end I just asked for me passbook said I’m leaving manager was so rude didn’t say a thing shut the door in my face left their with no book or money I came home & called head office to find the… Read Full Review

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★☆☆☆☆

“Many years of loyalty to this lot does not appear to pay!”

Written on: 27/02/2018 by FrankHewitt (1 review written)

I was contacted by the Society to advise that I may be due compensation based upon the level of commission taken on a PPI / PPI policies and they invited me to make a potential claim. I proceeded and they appeared to take in excess of 8 weeks to confirm that they had indeed and I was told I would be paid approximately £405 in 28 calendar days. The money was not forth coming in 30 days so I contacted them, I demanded a BACS payment and I was told the soonest they could instigate this would be… Read Full Review

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★☆☆☆☆

“I have accounts with all the major banks including the...”

Written on: 03/01/2018 by Ouronlyfocusisus (1 review written)

I have accounts with all the major banks including the Nationwide. The service I have experienced from Nationwide is utterly appalling. They treat their members/customers with contempt, the staff are lazy and incompetent. Don’t be fooled by the mutual benefits hype and don’t expect any support from their complaints department. There is clearly a good reason why this building society offers so many customer inducements. These nowhere near compensate for the total lack of customer service… Read Full Review

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★☆☆☆☆

“Worst bank out there”

Written on: 30/11/2017 by KysonDugan91 (1 review written)

Nationwide is the worst bank I have ever come across. I was a customer of theirs for nearly 1 year and have now finally gone through the process of switching from nationwide to Halifax. Nationwide offer a terrible banking app which seems to be completely unable to keep up with transactions. I would spend on my debit card only to find that the transaction wouldn't show up on on my account or even become "unavailable funds" for almost a week after. as a result I continually found that I was being… Read Full Review

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★☆☆☆☆

“Bereavement support is shocking.”

Written on: 01/11/2017 by Immanuel322 (1 review written)

When my father died, I made an appointment to visit my local branch and with a copy of his death cert planned to open an executors account. Instead they immediately froze his a.c. and then told me they simply didn't provide executors accounts and to get one somewhere else. Until I can go through the ID and new customer processes with another provider I can't set this up. Additionally I am required to process overly complicated forms that other high street providers simply don't require, and… Read Full Review

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★☆☆☆☆

“Worst expirience ever i will be closing this account”

Written on: 19/10/2017 by Muhammad7861 (1 review written)

Today I walked in the bank in Slough, High street. i have a FlexDirect account, so i have to do everything by my self over the machine. i have gone ahead and put money in this machine not realising this machine is playing up on me. All of the sudden machines pops up a message saying some of your money has been rejected and it froze. I saw this south indian man come out of the office chewing his mouth away and with crumbs all over his face. I asked do you work here he said yes i then told him i… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/09/2017 by xiDillon383 (1 review written)

If love to say just how helpful the staff at Nationwide are but I can't. I rang the Nationwide contact number yesterday, 30 minutes went by without the call being answered. I then tried again today, 45 minutes spent waiting for My call to be answered and still nothing, all whilst being forced to listen to the insanity inducing on hold music on loop. Not happy one bit… Read Full Review

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★☆☆☆☆

“Total shambles”

Written on: 23/09/2017

I've endured terrible customer service - particularly the secure message service and over the phone - a handful of times now and i've had enough. They recently blocked my current account for 3 weeks despite me jumping through all the necessary hoops. Turns out their whole back office operation fell apart again and again. Despite getting in touch with them 8 times they still didn't have a clue as to what was going on. Currently reporting them to the Financial Ombudsman Service for gross… Read Full Review

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★☆☆☆☆

“Beware of this bank”

Written on: 29/08/2017

Shocking, I tried to purchase car insurance at 23:25 at night as I had been to look at a car I wanted, I found it strange that my card would not work. On contacting the bank I was transferred to a rude woman who had reported MY CARD stolen and over the bank holiday I had to rely on my girlfriend to not only buy my car insurance but lend me money. Then as I was told I could transfer money to my girlfriend by my memorable data I find I need to use my card reader. This is bar far the worst bank… Read Full Review

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★★★★☆

“depends on the branch you go in”

Written on: 07/07/2017 by firebyrd (62 reviews written)

Had an account with them a while now and most branches are excellent, friendly and helpful 'UNTIL' we went into Ashton-under-Lyne in Greater Manchester. Accidently gave her the savings card instead of the current account card to pay in and instead of saying that's OK I'll sort it she started screaming why don't you use the internet. in general, i have no complaints but this branch needs new staff and training. APPALLING SERVICE, APPALLING STAFF Marks below are for the Ashton Branch… Read Full Review

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★☆☆☆☆

“Swansea Branch custmer service”

Written on: 20/05/2017

The staff and mangers at Swansea Nationwide branch very rude and shouting not helpful or polite to customers I had enough from this branch and their staff and the bad behaviour I will take my custom somewhere else where I get respect, because of the staff and the cashiers very rude and not helpful at all… Read Full Review

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★★★★★

“Fantastic service”

Written on: 26/03/2017

Switch perfectly conducted with all account information including direct debits transferred within 7 days. Much better account and other services than the one I switched from. Telephone and branch service efficient and friendly. Also the friend who recommended me got £100 as did I. Very pleased. … Read Full Review

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★☆☆☆☆

“liars do not trust their recommend a friend offer”

Written on: 17/03/2017 by Kaiya40 (1 review written)

They do not switch over your direct debits thus leaving you short of the two direct debits needed in their t&c's and no reward money. They then make you wait 56 days to answer your complaint to chase it up just to tell you that it is your fault the t&c's weren't met. Worst customer service ever known… Read Full Review

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★☆☆☆☆

“Simple switch major problems”

Written on: 15/03/2017 by Sprintst1954 (1 review written)

After we switched my wife's account with no issues she persuaded me that we should switch our joint current account which should be easy. Her debit card etc and cheque book arrived no problem with 2 days to go before the switch I had not received a debit card so I contacted them thinking it was lost only to be told that they had canceled the switch due to an alledged address mismatch with the old bank all of which was odd as it was all exactly the same as the 1st switch and all documents from… Read Full Review

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★★★★★

“Excellent”

Written on: 06/03/2017 by Dewi1789 (6 reviews written)

I have to say, I've noticed a number of negative reviews about Nationwide, but my experience has only been good. I really appreciate that they are - at this point at least - committed to keeping High Street branches open. I hate using online services or - worse - the telephone. The staff at my local branch are generally friendly and helpful. But I'll bear the negative reviews in mind and keep an eye out on the quality of the service they provide… Read Full Review

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