Nationwide Building Society Reviews

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★★☆☆☆
1.8 / 5
21% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Nationwide Building Society

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Latest Reviews

★★★☆☆

“Good for online banking, in-branch customer service is bad”

Written on: 21/09/2020 by 370Kearns (1 review written)

After some bad experiences with staff in branches, I would no longer recommended Nationwide BS. Their online banking is good, and works well, so if you only want online banking it's good. But in the local branch, the ATM outside took someone else's card, and then someone else's, and the staff were slow to help. Of the two ATMs inside, one was broken, and at the other one a customer had problems. So queueing up to get cash, the staff are rather rude at times, telling people to use the cash… Read Full Review

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★☆☆☆☆

“Horrendous Service”

Written on: 26/08/2020 by 61Rice (1 review written)

I have had a mortgage with Nationwide for over 10 years and saw that they were offering a great rate on persona loans. I applied online and received an email the next day saying that they required more information and would send me a letter with the details. Why they couldn't put that in the email defeats me! I waited a couple of days and got the letter. It said they needed proof of income and detailed the options I had. I duly printed the information from my account on HMRC's website and took… Read Full Review

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★☆☆☆☆

“Waitng over a month for an ISA transfer”

Written on: 09/05/2020 by 1994Stone (1 review written)

I requested my ISA transfer over 4 weeks ago after they reduced their interest rate. My money has still not be transferred, despite several emails. The receiving bank 'The Coventry' has given my a list of their unsuccessful requests to date to obtain transfer of the ISA. The Coventry has been helpful. The Nationwide have not even responded to my last 4 email complaints, nor as I write this yet moved my money. How can a bank operate like this? … Read Full Review

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★☆☆☆☆

“ZERO STARS!!!”

Written on: 08/04/2020 by AshleyBowers14 (1 review written)

Never use Wisbech branch, rude, disgraceful staff using Corona virus as an excuse for their incompetency and rude behavior! I have requested my account to be closed 3 times now, but they are ignoring my emails. Save yourself a loads of upset and NEVER USE THEM! AVOID!!!… Read Full Review

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★☆☆☆☆

“Disgraceful service / support”

Written on: 23/03/2020 by MrS-Y (1 review written)

Disgraceful customer service and banking facility. If anyone still banks with them I recommend you switch if you ever want to get any descent customer service and aid in times of need. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. Have always kept up with my loan payments and never missed anything for the past 3 years. Dont let the false advertisements on their website fool you… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Plastic and Fake”

Written on: 06/02/2020

I've had a credit card for twenty plus years with Nationwide. Always pay in full each month but now I find I can't access my account online because they want me to re-register all the details they already have and to provide a mobile number. Ok, but unfortunately I'm one of those few people who do not have a mobile phone. So having just spoken to a rather offhand, uninterested (I phoned in the morning and he greeted me with ‘good evening'), verging on the rude, employee, if I want to continue… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Had a fraudulent transaction on my current account....”

Written on: 22/11/2019

Had a fraudulent transaction on my current account. Spoke to them and I can honestly say it is the worst customer service. Refused to investigate fraud and refund money. Your money is not safe with them. I have never encountered this before with any other bank or financial institution … Read Full Review

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★★★★☆

“Excellent, Informed, QOS++”

Written on: 29/09/2019 by MScWOT (1 review written)

Overall, My opinion of them rates them Very Highly, as being Professional, Courteous, and down to earth. (still live on Same Planet !). Thank Gaiea !! These are again IMO their ability to also let you down Gently with appropriate ongoing support and advice. RARE Indeed that been sincerely offered. Basically their customer services QOS has ensured I remain loyal. Overall, I have to praise them, a few hiccups did occur but they were liveable. If a few more pennies matter more than stated… Read Full Review

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★☆☆☆☆

“Avoid for security”

Written on: 21/09/2019 by AreliCannon (1 review written)

Hi where do I begin,first experience was making a online purchase for £265 card declined despite funds in account, I phoned nationwide call centre adviser said you card has been blocked, apparently I had been a victim of identity theft. I explained communication is the key, I complained, they said a letter was being sent out but it was a coincidence that events had crossed and I had phoned before letter sent out, Situation number two, I paid out a sum of £1060 with my nationwide visa debit… Read Full Review

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Richarddibben's Comment

Written on: 22/11/2019

Completely agree can not be trusted with my money

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Richarddibben's Comment

Written on: 22/11/2019

Completely agree can not be trusted with my money

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★☆☆☆☆

“It was my bad luck that I decided to go with them for...”

Written on: 22/07/2019 by 325O'Keefe (1 review written)

It was my bad luck that I decided to go with them for a 5 years fixed mortgage. My circumstances changed and I had to get my partner off the mortgage. Their Mortgage Consultants have no answers and have no training on Nationwide's lending policies. I knew more by reading Nationwide's public policy from their site than the so called Mortgage Consultants. My simple case was completely messed up by their so called Mortgage Consultants who are nothing but Mortgage Software Operators. That was the… Read Full Review

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★☆☆☆☆

“Rubbish bank”

Written on: 25/06/2019 by JorgeSaunders (1 review written)

Rubbish bank kept my money and refuses charge backs. Avoid this bank… Read Full Review

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★☆☆☆☆

“Spoke to them today re a direct debit that I did not...”

Written on: 02/10/2018 by RAD3222 (1 review written)

Spoke to them today re a direct debit that I did not authorise which they cancelled but stated although I gave them specific instructions not to allow this company t mobile to set up again nationwide stated they could not stop this. I asked them for a letter stating this which they refused to provide.  … Read Full Review

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Rad3222's Response to RAD3222's Review

Written on: 03/10/2018

I must correct that it is not t mobile but talk talk mobile

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★★★★★

“Never heard a negative comment till I read these pages”

Written on: 01/10/2018 by Kaylah493 (1 review written)

I've been with Nationwide for 18 years - joint account, mortgage, ISA, substantial consolidating loan. Not only has everything always run smoothly, but it is the only bank or building society in the country that I had never heard anything remotely negative about - until I read all the one-star reviews on these pages. Maybe everyone else who was satisfied didn't feel the need to go online and praise them? As well as the ease in obtaining the loan, which has now been paid off due to a legacy… Read Full Review

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★★★★★

“Very pleased.”

Written on: 30/09/2018 by mikeythep (1 review written)

I urgently needed to open a bank account and the usual High St. banks were no help whatsoever. The Nationwide in Devizes came up trumps, the manager and staff bent over backwards to help when I explained my circumstances to them, cant thank them enough. Then I moved to Salisbury, and the staff there could'nt have been more helpful. Judging by some other reviews, they either have grumpy branch staff or they move to Wiltshire!All my experiences with the Nationwide have been nothing but efficient… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 15/07/2018 by Tosse34 (1 review written)

Do not use Nationwide - their adverts are great .... the reality falls a long way short … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/04/2018

Application open a Flex account I have been a long time customer of the Nationwide Building society, and have from time to time considered moving my accounts when I have had problems but have always shied away from this feeling that the hassle involved was not worth the bother. We visited our Southport branch by appointment today to open two current accounts, one for my husband using me as the 'friend referrer' and another current account for our joint savings. We had made the appointment a… Read Full Review

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★★★☆☆

“Rude staff ”

Written on: 28/02/2018 by 115Fowler (1 review written)

Went in my local nationwide bank like I’ve done many times before to get a Cheque this time was so awful there was some kind of problem when it got to the end I didn’t know what a manager was called & I was left standing there like some kind of criminal was so bad everyone looking at me in the end I just asked for me passbook said I’m leaving manager was so rude didn’t say a thing shut the door in my face left their with no book or money I came home & called head office to find the… Read Full Review

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★☆☆☆☆

“Many years of loyalty to this lot does not appear to pay!”

Written on: 27/02/2018 by FrankHewitt (1 review written)

I was contacted by the Society to advise that I may be due compensation based upon the level of commission taken on a PPI / PPI policies and they invited me to make a potential claim. I proceeded and they appeared to take in excess of 8 weeks to confirm that they had indeed and I was told I would be paid approximately £405 in 28 calendar days. The money was not forth coming in 30 days so I contacted them, I demanded a BACS payment and I was told the soonest they could instigate this would be… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“I have accounts with all the major banks including the...”

Written on: 03/01/2018 by Ouronlyfocusisus (1 review written)

I have accounts with all the major banks including the Nationwide. The service I have experienced from Nationwide is utterly appalling. They treat their members/customers with contempt, the staff are lazy and incompetent. Don’t be fooled by the mutual benefits hype and don’t expect any support from their complaints department. There is clearly a good reason why this building society offers so many customer inducements. These nowhere near compensate for the total lack of customer service… Read Full Review

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★☆☆☆☆

“Worst bank out there”

Written on: 30/11/2017 by KysonDugan91 (1 review written)

Nationwide is the worst bank I have ever come across. I was a customer of theirs for nearly 1 year and have now finally gone through the process of switching from nationwide to Halifax. Nationwide offer a terrible banking app which seems to be completely unable to keep up with transactions. I would spend on my debit card only to find that the transaction wouldn't show up on on my account or even become "unavailable funds" for almost a week after. as a result I continually found that I was being… Read Full Review

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