Sheilas Wheels Car Insurance www.sheilaswheels.com

My car was involved in an accident in February, 6 weeks later I'm still waiting for the damage to be even assessed! In the meantime my guaranteed hire car extra insurance has run out as its only guaranteed for a short while so I have no car and no idea when I will get mine sorted. I've tried chatting, phoning and emailing to no avail. They are difficult on the phone, wont let you speak to a manager (ignore the question when asked). I registered a complaint but that supposedly takes 8 weeks to investigate! I'm at a loss.

Avoid this company at all costs.

My car was written off by a reckless passing driver towards the end of January. It took Sheila's wheels ten days to collect it from the roadside.

Since then, I have phoned every two days, but almost two months in I am still waiting for the settlement (that we agreed three weeks ago) to be paid out.

I sent an official complaint after four weeks, but three weeks later they have not responded to this.

Sometimes I will receive an email asking for another document. Today it was the MOT certificate - that anyone can check within seconds online. If I send a document it requires me to phone and only then will they check their emails and allocate it to my case.

I will never insure with an esure group company again.

The home insurance is underwritten by E-sure . claim for subsidence - only one area was covered regardless of long diagnoal cracks elsewhwere in the house . They employ the Innovation Group who safeguard wheels finances . The Innovation group also take a lenghty time to communicate, causing more stress. The claim handlers do not answer calls or emails. Claim going on for nearly 2 years . This affects your premium, causes stress with ongoing claim , very little is covered and then no doubt there will be dificulty in selling the house in the future due to a subsidence claim.

Absolutely disgraceful. Never ever go back with them after 5-6 years. Hope you never need to contact them to sort Anything out cause you have no chance , can't call can't email no manager phones back. Good to take your money tho. Very nicely they can get it up themselves

Sheelas wheels is the company that will make feel as if you are bellow human level. They hang up the phones. Never get the job done. The increase prises with no reason - They're script goes - due to inflation and you should look for other quotes!(feels nice after using them for years as new driver with 3 years no claim bonus to get a 15% increase.

They will hang up the phones. Constantly in the wrong department. They will flip you around and not get the job done. They will talk over you. They will interrupt after every word you say. They will dominate you speaking over you and then hang up. The manger request is a call back after 48/h - I have requested that every time after talking with them for 3 years - never happened.

Stay away. They are evil and hate their customers.

Terrible customer service. You have to chase everything up yourself. Be prepared to listen to automated calls and menu after menu then get cut off.

My renewell quote went up £150 because of a claim I never had then when I got it sorted they could only take £36 back off.

Hugely disappointing. My wife has her car insured through Sheilas' Wheels. Following an accident early Tuesday morning (17 Jan) her car is to be repaired by Gemini Accident. She still has not had a courtesy car (20 Jan) and on speaking to both companies was told that they probably would not be able to supply her with a car till Wednesday (25 Jan) some 8 days later. As she is a chiropodist visiting patients at their homes this is a major problem and is the reason she elected to pay extra in the first place. Very poor service. She has found it very difficult to get through on the phone as it often rings unanswered.

N.B. Her policy states that they will provide and cover a courtesy car whilst hers is being repaired by one of their recommended repairers. It is but the car has NOT been provided.

Was told i was owed 120 back then to be told i shunt been told that and for me being a good cuatomer they was going give me 60 pound for a good will gesture and and recived any and not one person can leave a note on computer never would I ever use these 4 years no claims and my renewal went down 4 pound so I was paying 111 a month now paying 75 u problem done me a favour for get rid of use

Worst customer service I have ever experienced. A false claim was filed against me,even when I have provided them with enough evidence they will not carry out a thorough investigation. I am not sure if this is due to there lack of resources, or a tactic they use to increase customer's premiums. They will prefer to take the side of the other insurance company just to make there lives more easier. Unbelievable! Honesty I seriously advise customer's who are seeking to get there car/cars insured look elsewhere! They do not have all of these terrible reviews for no reason. Something is definitely wrong here. I have now taken the further steps to make sure i get my justice. I have sought legal advice, and have contacted the ombudsman. I will NEVER insure with them again. And I will be taking matters further with them.

I took insurance no problem. I scrapped the car just before the policy ended. They AUTO RENEWED the policy. I have numerous insurance payments going from my account, so didn't notice. A few months later I spotted it so stopped. They then charge a SCANDALOUS cancellation fee and threaten my credit score. I lost £250 altogether. I will never use again and suggest you avoid. PLEASE NOTE they renewed a car not in my name and no TAX/MOT.