Sheilas Wheels Car Insurance Reviews - www.sheilaswheels.com

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★☆☆☆☆
1.3 / 5
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  • Customer Service

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Media Gallery for Sheilas Wheels Car Insurance www.sheilaswheels.com

Sheilas Wheels Car Insurance www.sheilaswheels.com

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Latest Reviews

★☆☆☆☆

“Fine until you have to claim”

Written on: 09/04/2018

I have been with Sheilas' Wheels for about 5 years. They had generally been ok until I had to make a claim for the first time. My car was damaged in December 2017, I am still waiting for it to be repaired. Yes, you have read that right. It is April 2018 and my car still hasn't been fixed. My car was damaged whilst it was stationery, the other side confirmed they were at fault. I really fail to see why the claim has dragged on so long. Shelias' Wheels haven't bothered to keep me updated and… Read Full Review

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Nissrin's Comment

Written on: 20/07/2018

I have had exactly the same experience. It has been 3 months and I still don't have my car

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★☆☆☆☆

“Dreadful service”

Written on: 31/03/2018 by Herndon1960 (1 review written)

I had an accident nearly 6 weeks ago after a woman failed to stop at a junction and crashed into me. I have still not heard back from this company after endless phonecalls, in relation to letting me know the outcome of the engineers review after several emails 2 complaints and still no reply. I have the courtesy car yes but really this is atrocious service. Definatly would not recommend… Read Full Review

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★★★★☆

“my fault accident”

Written on: 03/03/2018 by 56Sheridan (1 review written)

I reversed into a car parked opposite my drive last year,( this is my only accident after 25 years of driving) and rang the company to report the accident. they were very helpful, sorted the claim out with no fuss at all, it didn't affect my no claims, the lady on the other end of the phone was very sympathetic and understanding, I have been with this insurance company for a number of years with on problem so far, the only issue I have is that sadly I may have to leave then as the renewal is… Read Full Review

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★☆☆☆☆

“Avoid!! ”

Written on: 29/01/2018 by CustomerLucy (1 review written)

All is OK untill you have claim. I was involved in a serious accident. It was not my fault and third party admitted liability. The customer service was useless, unable to deal with the simple problems. Some of the customer advisors were quite rude as well. There is no communication between departments, every time I phoned I got a different version of a story. I spent hours/days on the phone and they not even feel obliged to help you. Wasted so much money and time. It is unacceptable that after… Read Full Review

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Justicewalker's Response to CustomerLucy's Review

Written on: 22/02/2018

I agree absolutely hopeless at assistance with a claim they infuriate me. You have to ring them amd pester them because they sure as hell won't be in touch with you.

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F.n.l's Response to CustomerLucy's Review

Written on: 09/04/2018

I have been chasing and chasing them, they are a terrible company with truly appalling customer service.

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★☆☆☆☆

“very poor service”

Written on: 02/08/2017

In 2015 my car was written off by a drunk. From start to finish I thought the service I received was so bad. I was never given any support made to feel it was my fault. I was so upset. Wrong information was put in to my claim. not by me. I was then told "Everyone makes mistakes" The fact they had the wrong registration and said I was driving. I then informed the ombudsman who then took over to investigate my claim. I wanted everything in writing as I did not trust them. After given reassurance… Read Full Review

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★☆☆☆☆

“Zero cutomer service / Run up your phone bill.”

Written on: 06/07/2017 by trevormellows (2 reviews written)

have been a customer for about five years, have never had to speak to them as renewals have been ok and have not had a claim. my renewal this year is far more than I have been quoted elsewhere so I have endeavoured for the passed three days to contact them. I have been on hold on the 7 occasions I have telephoned for in excess of 10 minutes. I find this unacceptable especially considering they do not supply a free phone number. Have filled out cancellation form on website only to receive an… Read Full Review

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★☆☆☆☆

“Scandalous!! Should be illegal to treat people this way.”

Written on: 14/06/2017 by Mugged-by-Sheilas-Wheels (1 review written)

I was with Shelia’s Wheels for many years, I own an average car, am over 50 years old and have never made a claim; I have 20 plus years no claims bonus. I didn’t take too much notice, trusting Shelia’s Wheels to look after me, I paid monthly and just let the policy auto-renew year after year. When I mentioned what I was paying for my car insurance my friend’s jaw hit the floor. I was paying over £600 a year. I went to a Comparison site and the average quote for my car, my age and no… Read Full Review

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★☆☆☆☆

“Pre-planned claw back by dishonest company”

Written on: 01/05/2017 by qmMerritt452 (1 review written)

Insured my son. Looking at his driving style it's as good as anyone could expect. No speeding, mainly common routes, not a great amount of night driving, but they log braking as consistently zero points. Maybe it's because he drives down the local country lanes. Anyway, after 3 months they want to raise the premium by 50%, which means it's just as big a rip off as the ones without a black box. Shun these people, their business model is not what I would call honest… Read Full Review

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★☆☆☆☆

“First payment 198.00 after 14days they cancelled my...”

Written on: 30/10/2016 by NasirHancock (1 review written)

Wrexham girl,after going on confused.com I took out a policy with shelies wheels first payment of198.00 then 14days later they cancelled my insurance do not go with this insurance company rip off… Read Full Review

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★☆☆☆☆

“wants to rip you off badly”

Written on: 12/08/2016 by kaviii (1 review written)

this is the first time i had insurance with this company and had a very bad experience. they email me that they want to cancel my insurance after 14 days and they give another 10 days to keep insurance just they can charge me £42 for cancelling the insurance and having 10 days more.they cancelled my policy after 14 days giving the reason of fraud which is a nonsense and ridiculous excuses to make the money out of it.they said i search with different address and took the cheapest insurance… Read Full Review

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★☆☆☆☆

“Appalling company ”

Written on: 01/08/2016 by Tilly28 (1 review written)

I used Sheila's wheels for 6 years fully comprehensive (which quite frankly is worthless with this company) , always quick to claw money, insurance got more expensive each year. When I made a claim April 2016 because of a fire in car electrics (rear door) they refused to pay out the whole process was humiliating and badly handled by the company, they tried to say it was 'wear and tear' and even tried to say there was no fire! Even though it was reported and I had passengers. I spent over… Read Full Review

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★★☆☆☆

“avoid ”

Written on: 17/06/2016 by MisaelPollard257 (1 review written)

Black box is an utter junk, even though i got a good score and they gave me £30 back, i still think its ridiculous, they say no curfew, and yet you get penalised for driving at night. you get penalised for driving on new roads, you have to drive the same route (no deviations) ten times in a month to become regular. long waits to call customer services, even thought the people on the end are very nice and extremely helpful. My car eventually broke down so i got a new one, to change the car… Read Full Review

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★☆☆☆☆

“STEER WELL CLEAR”

Written on: 18/05/2016 by ddRuiz249 (1 review written)

i would HIGHLY advise steering well clear of this company for your car insurance. I originally chose them as they were initially the cheapest company for a first time driver like myself. HOWEVER, THEY CHARGE YOU FOR ABSOLOUTELY EVERY POSSIBLE THING THEY CAN AND PUT YOUR PREMIUM UP BY THOUSANDS AFTER YOU 90 DAY REVIEW. They even charge you for driving 'irregular routes'. The only way you can possible use this insurer is if you never drive your car. They have threatened to cancel my policy… Read Full Review

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★☆☆☆☆

“poor quality web site”

Written on: 04/04/2016 by qvJenkins1982 (1 review written)

unable to obtain a quote because, web site is very slow. Also the online web form won't accept my occupation or employer name. Far too much hassle to even get a quote, I wouldn't bother, I'll shop elsewhere. Clearly this company spends more time and money on fancy TV ads than they do on making there web site easy to use for there customers. So it gives little confidents of how good there service is!!!!!!!… Read Full Review

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★☆☆☆☆

“Worst company EVER!!”

Written on: 05/03/2016 by pkLevesque490 (1 review written)

I joined shelias wheels model broker in december and have the worst time with them for 3 months! Have charged me for everything they can charge me for. Due to only driving my car once at night and travelling short journeys (up to 10 minutes) once of twice a week within 90 days they wanted to charge me an extra £670 premium. I dont use my car alot which is why i went with a telematic box thinking i would get money back or my insurance lowered the following year but no. Within 90 days they… Read Full Review

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★★★★☆

“rear end crash”

Written on: 27/02/2016 by kevinjm (2 reviews written)

i had a rear end bump at temporary traffic lights i was sanding still .happend sunday shelias wheels was closed sunday phoned moday morning given telephone no of local garage called up only gripe they did not have a courtesy car ready .enterprise got involved an i got an insignia.... car ready in 9 days time all good here would recomend again… Read Full Review

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★☆☆☆☆

“The worst. The very worst.”

Written on: 23/02/2016

Just read the reviews here, they're all awful. I've only been with this insurance company for 3 weeks, here is everything that's annoyed me so far. 1- They only have a paid phone number, massive queues and no indication of how far in the queue you are. 2- They are confused at what documents you need, tell me one set at point A, then another set, then another. It's all a mess. 3- The finance company they use have sent me 2 emails one after another, one telling me they've cancelled my policy… Read Full Review

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★☆☆☆☆

“sheilas steals beware”

Written on: 20/02/2016 by redeyes20007 (4 reviews written)

daughter just got renewal notice from sheilas steals and i quote from them "weve found you a cheaper price for the next 12 months total price £680.14???? last year she paid £413.22 , so it aint cheaper is it really a rise of over £260 , now theres been no claims, no points on licence and nothing has changed , furthermore whats more of a blatant rip off is i can buy the same policy from yourselves via moneysupermarket for £345 . sheilas wheels you should be called sheilas steals . wont be… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 18/01/2016 by Claire230187 (1 review written)

Just called to cancel my policy and was told call centre system is down so I need to call back after 2.30pm. Asked if they could call me as I had spent two minutes going through the system and they said no as had no means of taking my contact details. I politely suggested they used a pen and paper and was told that wasn't possible. Thank god my policy is up in 28 days!!!! Had found their admin costs very high too. £26 to change a registration numer on a call that took 2 minutes… Read Full Review

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★☆☆☆☆

“Change the price disgraceful”

Written on: 19/12/2015 by ThaddeusNewman (1 review written)

I have recently purchased a new car and I decided to go with Sheila's wheels model broker driver because they was the cheapest option per financial month. However I received an email last night stating that I have not correctly put in the correct date i passed my driving test, therefore they put my annual premium up by over 200 pounds. I then checked all my documents and I have put the CORRECT date of passing my driving test. I have rang up the contact number regarding my policy and I received… Read Full Review

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