Air Asia Reviews

Click here if this is your business
★★☆☆☆
1.8 / 5
27% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

? Ask our helpful community of experts about this product or company
Air Asia - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Bad recovery option”

Written on: 22/10/2021 by Praveen135 (1 review written)

I booked a flight from VTZ to GOI on a particular date. That flight got cancelled due to operational issue, however they have booked the flight which is prior to the actual my reaching time. Now I have to book a hotel for day where my additional charge has to get incurred. So I asked the customer care to provide some recovery option to it. There recovery is not at all favorable to the customer. In fact it will only help to grow their business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“flight cancelled”

Written on: 06/01/2018 by CaseyRegan260 (1 review written)

air asia cancelled my flight to bali.told me my case is closed .no refund.will never travel with them again.plus rubbish customer services too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“EXORBITANT BAGGAGE FEES ”

Written on: 05/08/2016 by JonasVelez91 (1 review written)

Beware! The baggage fees are more than double the ticket price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst airline in the world!”

Written on: 08/06/2015 by Garnerss439 (1 review written)

I have flown with air asia 4 times..each time there has been a problem. This time sealed the deal for me. I am a hotelier and we have been dealing with them on corporate and group bookings. There is no way they are going to stuff our guests around like they have stuffed me around. I booked to take my wife and infant child on a long haul flight...I am a very very experienced flyer myself. The booking was for 2 adults and one infant. During the booking no seat allocation came up which I though… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do I have a flight”

Written on: 07/02/2015 by 151Price (1 review written)

I booked the flight last September between Singapore and Langkawi. I'm supposed to be on it on Friday. So today I go online to make sure the times on the itinerary are still the same. I put my booking number in, name etc. A message comes up 'no record of booking'. So I try and call them, their UK line is dead. I try to chat with them online. 72 minutes waiting time, and then the line is disconnected. What if I get to Singapore and there is no flight? I'm pulling my hair out here. A few years… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cancelled flight and s70 days still refund not yet...”

Written on: 05/02/2015 by Leilamarie (1 review written)

My sister booked their kuala to adelaide last sept2014....dec 2 she received email that all flights from KL to Adelaide are cancelled starting jan 22.....from their email you need to choose if full refund or booked another flight from different destination...my sister choose full refund and sent the filling refund last dec 6.... When i went to Kl i ask the air asia office and they told me they will refund within 15-45 days...so waited until feb 2 nothin happen i called up Manila office coz my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Good - Bad - or Indifferent?”

Written on: 03/12/2014 by BWF25 (10 reviews written)

Air Asia (good bad or indifferent?) Having planned a Fact-Finding Tour of Thailand following the military coup earlier in the year, I needed to get to three of the most popular destinations in that country, Bangkok, Chiang Mai and Krabi. To do this within my allotted time span, I had no alternative but to fly between these cities. Airlines offering this service range from the full service ones such as Bangkok Airways to budget ones like Air Asia. The price differential is quite marked, so I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Long haul awful!”

Written on: 16/11/2014 by Allangravenor87 (1 review written)

Short haul is ok, however long haul is horrendous! We booked to go from KL to SYD which was an 8 hour 10 min flight. We were shocked when we got in the air to find out you have to pay for a blanket! It was even worse that it was a nighttime flight! Also the so called entertainment was a tablet which only had a four hour battery life! No good for an 8 hour flight and you had to pay extra for that too! Food had to be ordered when booking, which we did but it was awful. The whole journey from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Air Asia cancel flights without notifying passengers”

Written on: 14/05/2014 by 406Wade (1 review written)

Air Asia cancelled our return flight 26 days before departure, without telling us. They did not tell us when we checked in to depart, or when we checked online for our return flight details. We received multiple marketing and promotion emails from Air Asia, so they had our correct email address. On the supposed morning of our departure, at the airport, we find out that Air Asia use a 3rd party to notify passengers of cancellations, which we obviously did not receive. Air Asia KNEW we had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“BEST SERVICE !!!”

Written on: 11/05/2014 by ZionSchaefer (1 review written)

KEEP UP THE GOOD WORK !!! ALL MY FLIGHTS TO HONG KONG AND SHANGHAI WAS ALWAYS TRULY FULLY SATISFIED !!! GOOD SERVICE WITH PRETTY STEWARDS AS ALWAYS ....!!! FOOD WAS GOOD & TASTY !!! IF AIR ASIA GOES INTERNATIONAL...........I WOULD SURELY SUBSCRIBE TO AIR ASIA !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“im happy with their service.”

Written on: 22/03/2014 by egBurnham333 (1 review written)

Air Asia is a low budget airline in Asia. So the service and the product is pretty low as well. I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability. I would and will fly Air Asia again and would definitely recommend them, as they’re still one of the better low cost carriers in Asia… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“A wrong ticket. ”

Written on: 17/12/2013 by Roberto1234 (1 review written)

I wanted a ticket for January the 11, 2014 SUB-KL. But I bought a ticket 11th of January 2015. Maybe because my internet connection is very slow here in Indonesia. I immediately called the customer service in Australia (open 24 hours) To cancel the ticket but the woman could not do anything for me. However, they could change the date for 1.5 million Rupiah. She told me that the rates at the call center does not match with the rates on the Internet. Very unfriendly was the woman. Every question… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Roberto1234's Response to Roberto1234's Review

Written on: 07/02/2014

I flew with Citilink and it was very good! Because I am tall (1.90) Citilink gave me an emergency exit, for free! Also the price included 20kg baggage. Standard! No extra payment like with Air Asia. Also the airporttax is including the price with Citilink.
I have booked my next flight with Citilink already.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Bad Service Air Asia”

Written on: 01/12/2013

Air Asia is a low budget airline in Asia. So the service and the product is pretty low as well. Two years ago I took a flight from Bangkok to Singapore. Their checkin counter would only let us check in the last minute, which is 30 minutes before departure. Think about it, if you were their 2 hours earlier, but you aren't able to check in. They would only let you check in 30 minutes before departure, no more no later. Then after you checked in you had 10 minutes exactly to run to the last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“corrupt airline”

Written on: 11/11/2013

I booked several flights on air asia for my holidays,I was happy that I have booked them according to my availability,my annual leave,however Air asia cancelled some of my flights due to operational reasons,now they are giving me other flight oprions that are contradicting to my schedule,they said I can have full refund through e form,but their e form was stratigically design not to have a submit button.so that your claim will be porfeited,you will give up trying and give up refunding,both… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unfair Overcharging of Luggage”

Written on: 02/09/2013

Passengers need to check luggage weight carefully before going to LCCT in Kuala Lumpur. People are being charged for overweight luggage at Counter S18 when in fact the scales are incorrect. We weighed our luggage at S14 which is open for checking. We had an allowance of 40kg. It weighed in at 46kg. After taking out a 5kg bag of rice and adjusting other items, we checked in at S18 for Hong Kong. It still weighed 45kg. When we told the officer that the scales were around 8% incorrect, she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Timkkkkkkkkkkkkkkkkk's Comment

Written on: 16/09/2013

Unfair seating costs - just tried to do a web check in. Got given seats from Melbourne to KL. My wife and I are travelling with our 4 and 6 year olds and they didn't even put our kids with us. In fact we were all separated. I phoned and was told that is the system. There were plenty of seats together but we could change them if we wanted to pay. How ridiculous!!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“BUDGET AIRLINE = BUDGET SERVICE”

Written on: 25/07/2013

Call centre people are HOPELESS!!! 2 out of 3 flights got cancelled for the DECEMBER booking. It is very inconvenient and stressful especially if everything is no longer going according to the original plan. I would NEVER recommend AirAsia to anyone. You would end up paying for more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not worth the risk”

Written on: 20/07/2013 by jattgv (1 review written)

People say you get what you pay for. With Air Asia this is true and even worse. After arriving late for a connecting flight due to an Air Asia delay I was refused a boarding pass even though it was not yet 45 minutes prior to boarding,as advertised. After chaotic and rude encounters with Air Asia staff, I ended up having to purchase a much more expensive ticket for a later flight. Customer service was shocking, not replying to numerous emails for many weeks only to offer a deceitful and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Still the best low-cost airline in asia”

Written on: 08/07/2013 by ldnchris (4 reviews written)

I’ve flown a lot with Air Asia over the past 12 months and on the whole they’ve been pretty good, with the exception of customer service - as they are next to impossible to get hold of by phone! After trying several numbers published for them on the internet I eventually got hold of them in Bangkok and they were able to assist with providing me with my booking reference (the usual email didn’t get sent to me for some reason) but it would have been better if getting the right number would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor customer care”

Written on: 25/06/2013

Going back from hong kong, the check in clerk mess up our family luggage tagging ( since we have different bookings) and place all the luggage in my wife ticket. We were waiting for 2 hours in the departure gate and only during boarding did the clerk confronted us, thinking that all of the luggages belong only to 1 person, demanding us to pay for overweight charges. we argue that we did not went into excess have he allocated the luggage properly. 2 senior staff came and instead of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“We were bumped off the flight”

Written on: 21/06/2013

We have booked for one way ticket from KL to SG. Departure 20 June at 2.40 p.m. No. of pax: 16 ppl. Booking no. bcvk4k and q6vy7c. We paid SGD569.41 for promo fares. We arrived airport and cleared all customs. We were at the gate T10 within boarding time and the staff refused to let us enter while the screen still shows boarding. A lady checked our ticket for almost 10 minutes (goodness! We could have been on the plane already) and said our luggage will be off loaded and we cannot board. While… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview