Austrian Airlines Reviews

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Latest Reviews

★☆☆☆☆

“Cancelled three business class tkts without notice”

Written on: 24/05/2019 by russmape (2 reviews written)

Booked Albania to UK flying Austrian Air. Received booking confirmation. Saw status on CC, £2113 requested. Airport 2am for 4.30am flight. Told booking cancelled. Why did I not received a phone call or email. (that’s customer service) They had both. Customer service desk, line of people, lady crying. Said booking didn’t go through because of non-payment. Said booked 3 business tickets,my card showed payment pending. CS said it wasn’t paid. CC company, confirmed payment pending no… Read Full Review

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★☆☆☆☆

“LongHaul Nightmare with child size seats”

Written on: 30/09/2014 by otRay254 (1 review written)

August September 2014, the flight from Vienna to Bankok [economy] was simply a nightmare as was the return flight. I am male 1m75cm tall and weigh 80kg, so not a large person at all. The seats were so NARROW that, seated in a row of three with two other men of about the same size we just did not fit without one of us turning sideways! It's not just legroom that counts! The connecting flight with THAI air was perfect [Bankok Brisbane]. As if the average Austrian bloke is smaller than a Thai!… Read Full Review

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★☆☆☆☆

“Johnb522”

Written on: 12/05/2014 by Malia461 (1 review written)

I'm trying to find sites that have already fantastic useful information on what's popular and what is the optimum makeup products is.. defdeeegebfd… Read Full Review

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★☆☆☆☆

“Absolutely disappointed!”

Written on: 02/05/2014

Flying MUC-VIE-VAR it took me 14 hours instead of 3 thanks to the delay of the first flight.These caused me lots of inconvenience. For sure I won't use Austrian airlines for further trips!… Read Full Review

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★☆☆☆☆

“rude awful ungrateful atitude”

Written on: 30/04/2014 by Donna304 (1 review written)


Customer Relations Head Office Austrian Airlines What a relieve your answer; I feel so reassured now, knowing that A.A. is not a racist company; instead, I’m glad you admitted that you have the same rude and ungrateful attitude towards all your customers, no matter what religion or citizenship or skin color they may have; that you are inflicting the same horrific treatment, that you abandon them in airports hundreds of miles away from the original destination, wandering for hours in search… Read Full Review

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★☆☆☆☆

“Austrian Airline: Unpleased ”

Written on: 29/04/2014 by Bentley336 (1 review written)

I usually do not write reviews, but this time I thought it’s important to share with others my disappointing experience with Austrian Airlines. Let me say first that I am frequent traveler. It’s about 14 years that I take more than 40-50 flights every year, I am used to the airline policies and the possible unexpected unpleasant situations that may occurs. Most of the time I found airline companies with real customer oriented mindset, and employees who care about customer… Read Full Review

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★☆☆☆☆

“Don't fly Austrian racist and rude crew”

Written on: 09/09/2013

I recently flew Austrian Airlines and had a terrible experience on board, the gave away my pre-paid and booked seat so a family can sit together and put me in the middle. As a star alliance silver member I told the woman to move to me a window like I'd booked but she refused and said its the middle or nothing. I then told her to get her manager or bring the captain and refuse to sit down... eventually she moved the family to business class and put me in my original seat after causing a huge… Read Full Review

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★☆☆☆☆

“just terrible?????”

Written on: 12/06/2013 by Raimond (1 review written)

Separated seats .For whole flight (9 hours) they print tickets seats and separated with kid, very dissapp... no one cares about this,no one interesting.my first and last flight with this airline… Read Full Review

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Yhryhrhr's Response to Raimond's Review

Written on: 09/09/2013

who gives a flying fu.ck

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★☆☆☆☆

“Austrian Airlines. Hitler's favourite Airline.”

Written on: 25/05/2013 by loaded (3 reviews written)

After arriving 3 hours early in Vienna for our flight to Tel Aviv, we watched the screen from the Sky Lounge with dismay whilst the flight continued to be announced as delayed by increments of 1/2 an hour or so. Until although other flights were being called, ours continued to not be called. The moment it was, we got up and made our way to Gate 12, which is only 5 minutes away. We didn't stop to pee. We didn't stop to buy duty free. We didn't stop to smell the roses. Despite the attitues of the… Read Full Review

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Seanhunter's Response to loaded's Review

Written on: 10/07/2013

I can really sympathise with your situation, I fly them as a last resort and I don't know the problem, unlike every other airline there just seems to be more arrogant, rude and somewhat racist staff at this airline, whether ground staff or flight crew. This comes squarely down on the airlines procedures and training for their staff, the worst thing is that the airline doesn't take any responsibility or complaints seriously - so things will never change.

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Loaded's reply to Seanhunter's Comment

Written on: 10/07/2013

Thank you for your comments and support :-) I think things will change - the airline industry and world is changing. Companies like this will fall by the wayside eventually and the staff will end up burnt out and unemployable. Austrian Airlines arrogance is legendary and their customer service is poor. They won't survive. In time, other more friendly and competitive airlines will push them out of business.

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★☆☆☆☆

“Disrespectful behaviour”

Written on: 23/05/2013 by freebird08 (1 review written)

I’m very unhappy and upset with the service provided by one of your employees at the Vienna Airport Let me explain the situation. January, 13, 2013 my big family (my husband, my sister-in-law and 5 children all under 14 y.o.) and I came to Vienna Airport to catch a flight OS 675-Vienna-Dnipropetrovsk exercised by the Austrian Airlines. We were successfully registered, shortly after I noticed I forgot about one extra bag and decided to request assistance whether to put it into the luggage… Read Full Review

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★☆☆☆☆

“The worst experience in my life”

Written on: 14/05/2013

There is nothing to say more than it is the worst aircompany! They sell the tickets to the non existing number of seats, they lie, no even a hint of help from their side to fix the problem that they created on their own!!!! I would not advise to use austrian airlines even to the enemies!!!! Greedy not honest company!… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVERE!!!!!!!!”

Written on: 13/04/2013

I am sorry to say that the Austrian Airlines is the worst company ever! I had a terrible experience in January on the way to Tel Aviv and on the way back home in April (2013). My flight from Vien to Tel Aviv was delayed for 8 hour and then was cancelled. All the passanger had to stand in a line from 2 p.m. to 9 p.m. (without food, just some water) in order to rebook their flights. When we reached the desk at 8:30 p.m. (after a million people) the airline staff told us that they were going to… Read Full Review

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★☆☆☆☆

“Brought me to tears at the counter”

Written on: 08/04/2013

Terrible experience!!! I was not allowed to take my flight on 20.012013 from Sofia, Bulgaria to Stockholm, Sweden. As a reason I was given the fact that I did not take the inbound flight on 13.12.2012. If the following sentence in faint small print on the bottom of the webpage means that I am OBLIGED to be on the plane the first time, so that I do not lose all the other flights that I’ve booked, then there are serious discrepancies and lack of clarity on their website which result in the… Read Full Review

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★☆☆☆☆

“Terrible...cancelled flight with no explaination.”

Written on: 02/02/2013

Cancelled flight with no explaination. Given accomodation and a meal voucher but nothing to drink. Great way to treat customers ......never again… Read Full Review

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★☆☆☆☆

“Charged me for rebooking flight they refused to let me...”

Written on: 12/01/2013 by dropjohn (1 review written)

When traveling from Armenia back to the US, I was pulled out of the check in line in Yerevan by Austrian Air, and told that due to my connecting flights being cancelled I would not be allowed to board the flight (the trip was four flights, the first two being on Austrian Air; flights to the Eastern seaboard were cancelled due to Hurricane Sandy). I was assured I would be rebooked. The continuing flights (United) were rebooked, the first two flights were not. I ended up having to rebook the… Read Full Review

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★★☆☆☆

“Austrian Airlines Business Class - Reminds me of the...”

Written on: 05/01/2013

Traveled from DEL to IAD via Vienna ... Jan 4 2013 .. Very disappointing planes .. old and worn out .. seats are a tight squeeze .. Austrian crew was not very helpful .. i think they are generally cold unlike a lot of other airlines .. food was good though .. I think economy class on a the Tier 1 airlines like Singapore, Cathay etc are better than business class in this airline .. stay away till they upgrade their fleet… Read Full Review

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★☆☆☆☆

“NEVER FLY AUSTRIAN AIRLINES! (I definitely won’t)”

Written on: 04/09/2012 by Aussiesylva (2 reviews written)

28/6/2012 I flew economy Bangkok to Vienna, 23/8/2012 Vienna to Bangkok - after 9 hours delay. Pity I did not realize that booking a flight Sydney - Vienna with Thai Airlines meant that half of it will be spent in a torture chamber called Austrian Airlines. I could rave for hours, but I suppose this could be sufficient: 1) Most uncomfortable seats I ever experienced 2) The worst food, mostly inedible, smelly and rotten salads 3) The worst cabin crew, rude and generally invisible I had… Read Full Review

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★☆☆☆☆

“AVOID THIS AIRLINE”

Written on: 07/08/2012

As someone who used this airline 3 days ago I strongly suggest anyone considering to use Austrian not to do it. I am not wealthy and do usually shop around for cheap flights, but this was definitely worth every miserable penny. In the future, I will simply save more money and be treated with respect on board of another airline. Like I said, I recently went on a holiday to Thailand with Austrian and on the flight to Bangkok was seated on one of those places with an emergency exit so there were… Read Full Review

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Fanb's Comment

Written on: 10/10/2012

you cant keep your hand luggage stuff on the floor if you are sitting in the exit row !! everybody knows that.. its even in the pre departure movie ... sorry about the broken seat .. if the plane was full there was obviously nothing they could do .. the good thing is that from october they gonna change the seats in economy and business class ..

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★☆☆☆☆

“NEVER USE THIS AIRLINE”

Written on: 06/06/2012 by Josehernandez1182 (1 review written)

I was wating on the gate for departure when they told me I couldn't take my carry on bag with me even thought it was small they told every body that but they allowed most people to take there carry on but not mine. I was going to get engaged and I had my engagement ring in the carry on and they lost my bag!!!! I will NEVER FLY WITH THIS AIRLINE AND I DON'T RECOMEND ANY BODY TO FLY WITH THIS ALIRLINE!!!!!!… Read Full Review

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★★☆☆☆

“Wow, amazed at how shoddy the airplane and inflight...”

Written on: 07/05/2012

Viena to JFK flight. Overhead luggage space was limited. Inflight entertainment circa 1990. Seats reminescent of Aeroflot, with precious little leg room. But, very attentive and helpful service, decent and even good food. Flight on time… Read Full Review

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