Air India

when i booked request for wheel chair for my parents. my dad have poor vision. pathetic service at mumbai airport nobody come to help. my dad (age 75) and mum (73) both have walk towards luggage collection by them self carry towards exits. worst service never going to use air india again.

Air India has excellent facilities, such as good and hygiene, and they also have very helpful employees who are always happy to answer anything you ask.

The overall experience was terrible.

I spent over 4 hours waiting on Hold trying to contact AI Call Centres - on Delhi, Mumbai & Chennai Numbers trying to find out if there would be a charge to change the Date of the Return Flight and if so, how much. The Ts & Cs say there are no penalties/fees after the onward journey has been done (except for the Fare Difference, if any).

Finally after a 20 min wait on one day, I got hold of someone and after checking the availability for the new date, she mentioned that it would be the Fare Deptt who would be able to tell me the Price ! She then transferred me and the line got disconnected after 40 mins. She confirmed that someone would call me back on my number (which I updated). A week and past the travel date, no call back from anyone !

I even sent emails, only to be given the same contact numbers that I have trying unsuccessfully.

B'lore airport was a mess. Had 2 hours layoff for the outbound Flight.

1) Only 1 Counter for Foreign Passports and the guy was super slow, taking 20 mins for each person.

2) Luggage for hardly 50 passengers takes more than 30 mins.

3) No one in Air India knows where to deposit the luggage for the connecting Air India Flight. Someone asked me to just put it on the conveyor Belt, which I did, only to run and retrieve it later.

4) 500+ people in Q for Security early morning at 5:00.

5) Display was showing Gate No 6 for Kolkata (Air India). On reaching Gate 6, they said it was Spice Jet only and asked me to wait. It was 5:45 and scheduled departure was 5:50 and display showing Boarding from Gate 6. On asking a 2nd lady, she says, it's Gate 4. No one in Gate 4. Then someone says Gate 2, which is not even on the same Floor. Escalator only coming down, not going up. Mad rush for a lift and finally it was Gate 2 and just escaped missing the Flight by seconds. From their attitude, they wouldn't have bothered leaving a few passengers with Boarding passes behind (doubt very much if all connecting passengers made through on time). No announcements, not even interested when I mentioned that the display was showing wrong Gate info.

Tata airline after nationalisation has gone from bad to worse.people in India are waiting to go after tata's new airline Vista to become international.

On recent travel by airline I found the suitcase badly damaged it seemed intentionally. Two years ago some on had urinated on the suitcase.all wet and stinking of urine.

The complaint at the airport everyone although made me wait 2 hours with no action. Others said the loaders are to blame and they are very powerful lot.

Recent journey the suitcase damages intentionally.

Now I just booked other airline to fly to mumbai [I fly 3 to 4 times year]never to fly airindia even if it were the only airline

the worst experience ever, onward journey from London to Delhi the set would not go back, foot rest broken and screen not working. no screens working at all from delhi to Colombo back and forth. on the return flight from colombo to Delhi there were no food choices left only vegetarian. had to put up with it and the passenger next to me had half of his arm on my side, so I had to lean towards my son to get some sleep.

Always late, the staff rude and difficult to find, the food horrible, the entertainment system didn't work half of the time, the toilets in bad condition with tape and hand written notes of don't use this or flush by pushing that, etc. The interior of the plane dirty and in bad condition (you opened the overhead compartment and you can end with a part of the door in you hand), the smell in the plane was very bad, in general a horrible experience.

The worse was that they retained our passports and didn't let us to go out of the plane until Italian authorities confirmed that people from my country don't need visa schengen, even when you can see it in the Internet.

This is expensive at any price.

I booked my flight online i wanted to fly into mumbia and out of delhi not knowing how to do this i called airindia they explained that I had to click on the multi city option so i did this and paid by credit card when i got my itinerary my flight was in and out of Mumbai not what i wanted so i contacted airindia by phone they told me it was a system error and i jad to contact airindia.in they will change it so i emailed them and got a reply what do you want us todo well if its not obvious you shouldn't be in your job so when i arrived at Heathrow i went too ai counter to explain my situation they told me its 25 quid to change here or nothing in mumbia so hey ho mumbia i got given airindia.in email again so after another 10 emails i got no reply then i tried to call then i got know where apart from pay money like they havent got enough i travelled this time 3 times each time my flight was delayed ive read online you can take them to small claims court exactly what im doing when i get home this airline is useless the worst ill never fly with them again horrible experience

I have travelled with air india in december. The prices were cheap in comparison to other airlines. The services provided to me was not bad. I booked my ticket and then had a look on all these reviews. I was scared to be honest at first. But don't see anything which is said in earlier comments and reviews. Flight was on time, food was good, services can be better no doubt about that but still fair.

I have read the reviews and I am scared to bits, I have not even boarded the plane and it makes me want to curl in a ball and cry. Maybe I should walk it from London to Delhi. At least it is safer!

For the first time I had a chance to fly with air india. TBH I can't find any fault with there flight or anything which is mentioned in previous comments. I was scared when I booked my flight and then had a look on reviews. I had a good flight and charges were reasonable. Moreover my flight was way ahead of time. We reached heathrow one hour before that is great. I would recommend AI to everyone. Before making an assumptions I would say fly with them and see yourself.