Model Maniacs Reviews - www.modelmaniacsonline.co.uk

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★★★☆☆
2.6 / 5
36% of users recommend this
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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 17/11/2021 by danhearnden17885 (1 review written)

Twice I’ve travelled from Westbury and never bought a thing they won’t let you anywhere near the items since covid never have thing that you want and look at you like you’ve just done a poo in there shop would never use again… Read Full Review

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★☆☆☆☆

“Discriminates against Parts of UK”

Written on: 11/05/2020 by TateRoche4 (1 review written)

Ordered over £200 worth of items from this site, during the CoVid19 lockdown, and you'd have thought I'd have walked into their store and insulted all their families. I will begin with the fact, like most people I don't bother reading the terms and conditions when buying online. I also live in Northern Ireland. Now, this business has an online presence and refuses to ship to parts of the UK, for some unknown reason. I got told this when my order was emailed back to me by the owner saying he… Read Full Review

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★☆☆☆☆

“Not interested”

Written on: 07/08/2017 by lmMcCaffrey488 (1 review written)

I spent a lot of money in this shop and when I bought a small drone for my grandson it failed after hitting the back of the sofa. The owner of the shop refused to give me a refund insinuating that I was crash damage, it hit a cushion ? I will never shop there again… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 02/11/2014 by Dawson102 (1 review written)

I ordered a new battery online. Very quick to take my money, very slow on delivery. After a week I'm still waiting. Is ModelManiacs a real store or one of those shame sites?… Read Full Review

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★★★★★

“Great service from this dealer”

Written on: 09/07/2014 by Davidmking (1 review written)

Knowing nothing about lipos I got great advice on charging and care of these. Ordered a kit/charger and power pack. Told it would come 2 days later - it did, on the dot. Would thoroughly recommend this dealer… Read Full Review

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★☆☆☆☆

“Parts missing”

Written on: 24/06/2014 by 258Steele (1 review written)

I recently received a plane which had the transmitter missing from the box. Very disappointed as this was a present for my son who had waited ages to get it. Needless to say my son was very upset, having to explain to a 8 year old as to why he can't fly his new plane is never a good task. Just wish good were inspected prior to delivery. Will shop elsewhere in future… Read Full Review

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Modelmaniacs's Comment

Written on: 14/07/2014

From Modelmaniacs:
This customer ordered the Bind and Fly version of the Delta Ray - which is not supplied with a transmitter. We had supplied what the customer had ordered and this was explained to him when he contacted us after taking delivery of the product. We cannot understand a poor review when we have supplied exactly what the customer had ordered.

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★☆☆☆☆

“Very disappointing service ”

Written on: 22/03/2013 by George1066 (1 review written)

I bought a battery from this shop and subsequently had a problem with it and phoned for assistance. The person I spoke to was aggressive and rude. Instead of offering help he put the phone down on me. When I realised a refund was not possible I had considered buying a replacement battery. Now I will get it elsewhere… Read Full Review

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Modelmaniacs's Response to George1066's Review

Written on: 11/04/2013

Customer damaged the battery through misuse, incorrect charging / discharging of the battery. This discharged the battery too far causing the damage.
Misuse of this nature by the user is not covered under any guarantee and therefore does not warrant replacement of refund.
Secondly our staff are never aggressive towards customers and we are disappointed that this customer feels this way.
Modelmaniacs

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★★★★★

“Excellent service”

Written on: 08/12/2012 by Dannyboy5567 (1 review written)

Easily ordered through the website at a very good price and recieved our train set within 2 days in December which is fantastic. I will definitely be using them again for our train needs… Read Full Review

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★★☆☆☆

“shoddy at best”

Written on: 06/07/2012

My most recent order was not a very good experience; in fact the service I received has been appalling. The prices however are very competitive. Mark if you are still the owner of this fine model shop I would sort this out before customers turn to less experienced but more helpful online traders. … Read Full Review

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★★★★★

“Excellent site and very clear to find spares and...”

Written on: 20/05/2008

Excellent site and very clear to find spares and browse. good choice and good prices. Very helpful on the phone when I called unsure of which engine I should use… Read Full Review

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★★★★★

“Model Maniacs are very helpful, and have a good...”

Written on: 18/10/2005 by leecook (1 review written)

Model Maniacs are very helpful, and have a good aftersales reputation. Very competitive prices, and a good choice of models… Read Full Review

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