The Wedding Shop, Colchester Reviews

★★★★☆
4.5 / 5
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The Wedding Shop, Colchester
The Wedding Shop, Colchester

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★☆☆☆☆

“Waste of money”

Written on: 06/08/2021

I got my wedding photos back and just sobbed. The shop were meant to adjust my straps but in all my ceremony pics they have fallen down and look awful. I hate my wedding photos because the dress fittings failed. There is also bunching in where the shop said they’d take the dress in. The dress looks ill fitting. I spent so much on the dress and spent so much extra on adjustments but I wish I’d gone elsewhere now as I spent most of my wedding day pulling my straps up. There was also black… Read Full Review

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★☆☆☆☆

“Be very careful and check everything before agreeing...”

Written on: 22/03/2019 by Fernandez291 (1 review written)

I bought my wedding dress here from this shop when I married in 1985 and therefore returned there to shop for my daughters wedding. She didn’t find anything she liked, for which I am now very grateful but we did purchase her bridesmaids dresses and an outfit for me. When we arrived at the shop for an appointment previously made with the 4 bridesmaids, they had booked the date incorrectly and therefore were not ready for us. We were ushered to a small changing room away from where the… Read Full Review

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★☆☆☆☆

“Rude staff and they don’t even know there own products ”

Written on: 27/01/2019 by Kaneax93 (1 review written)

Me and my bridesmaids visited to get their bridesmaids dresses. My bridesmaids picked the dress they loved. It was a little overpriced for what it was. But I wanted them to feel special on the day and have the dress they wanted so I went out of my price range and said yes. We where then taken downstairs to make the order and payment. When we got down there the lady soon realised someone had put the wrong tag on the dress and it wasn’t the same brand that she originally though. They then… Read Full Review

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★☆☆☆☆

“Beautiful dresses with a less than beautiful service!”

Written on: 12/04/2018 by LuluGell (1 review written)

Mum and I visited the shop for my Mum's 'mother of the bride' outfit. Mum lives in London so it is quite far for her but we liked the look of the website. We got off to a fantastic start with Petra, there was so much selection and not enough that she could do for us, and we had a really fun afternoon. Mum went ahead and ordered an Ian Stuart dress and the matching hat, she also paid for alterations so the dress fitted her perfectly. Mum and I were excited to go back to try her dress on… Read Full Review

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★☆☆☆☆

“Worst customer service ever! We were rushed out the shop!”

Written on: 24/05/2015

I visited here yesterday with my two bridesmaids for what I understood to be an appointment for my bridesmaid dresses play accessories for me (this is what I had asked for on the phone). We arrived to a quite stern, uninterested looking lady who was quite happy to ignore us for a minute until she was ready to acknowledge our presence. She then took my name and took us over to another lady who was going to deal with us. Again, this lady didn't acknowledge us and we were left standing there for… Read Full Review

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★☆☆☆☆

“Nightmare!!”

Written on: 24/08/2013 by unsatisfiedcustomer001 (1 review written)

I randomly called into the wedding shop Colchester to look at bridesmaid dresses! I fell in love with one of the dresses and had one of my bridesmaids with me who tired on the dress in the shop and it fitted perfectly! I was told the dress was being discontinued and had 3 days to get the order in or I wouldn't get it at all! This gave me little time to consider my options and my other bridesmaid was un available to try the dress on although they were both of a similar size! The lady in the shop… Read Full Review

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★☆☆☆☆

“Let us down, took no responsibility.”

Written on: 11/02/2013

I made enquiries about a particular dress to buy, then asked if it was in stock for me to look at on the following Sunday. I was told that the shop had the model, size and colour I wanted, so I made an appointment. I live a long way from Colchester (in London), and I asked my mother, who had to come from France, and my sister, from Wiltshire, to come along. When we got there, the staff knew the time of the appointment but not the item I'd been asked to see. After a lot of searching they found… Read Full Review

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★☆☆☆☆

“Very disappointed by cramped second floor room at The...”

Written on: 18/07/2009

Very disappointed by cramped second floor room at The Wedding Shop where my daughter was expected to experience the joy of trying on her first wedding dress. This was despite having explained when making our appointment that my disabled mother would be with us and being told we would be on the first floor with a lovely large trying on area. Instead someone else was having a fitting in our promised room. We did offer to wait but were still ushered upstairs. They obviously did not like me… Read Full Review

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★★☆☆☆

“I felt that whilst accidents do of course happen it...”

Written on: 07/10/2005 by abirowe (4 reviews written)

I felt that whilst accidents do of course happen it was handled very badly. The Wedding Shop firstly suggested I had lost weight which I hadn't, they then left me standing like a fool in the dress for 15 minutes as they were busy, no-one came to see me to explain or apologise. When they did come to find me I was so upset I could hardly say a word, they offered to alter the dress but I refused as the sample I had tried on had been a near perfect fit, that was what was so frustrating that they… Read Full Review

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