PlusNet Broadband Reviews - www.plus.net

★★☆☆☆
1.9 / 5
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

PlusNet current packages available:

Plusnet Value The UK's cheapest broadband For £6.49 a month* Plusnet Value customers will get up to 8Mb speeds, an inclusive wireless router, 24/7 award winning support and a monthly usage allowance of up to 10Gb.

Plusnet Extra
From £11.49 for 3 months and then £17.99 a month after that depending on area* customers will get all the benefits included in Plusnet Value but with 60GB usage on top and unmetered off peak usage.

*Applicable to 80% of the UK broadband market - Customers not in these geographic areas will be in a different price band - please see the Plusnet site for more information.

Plusnet Pro
The gamers choice from £16.49 a month for prioritised traffic, 20GB usage allowance, and a free wireless router.

Are you a PlusNet customer? Let us know what you think about their products and customer service.


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Latest Reviews

★☆☆☆☆

“What a shambles!!!”

Written on: 06/10/2020 by MrRee (15 reviews written)

Ordered a switch to Plusnet from John Lewis (yes, I know, the same company!). Offered a deal on fibre with a £75 cash reward to switch. Signed up August 2020, they raised a contract, all good. Switch to happen in 10 days - due to Covid19 I gave them 20 days before chasing. Apparently, my account was in a mess, they forgot to send out the fibre router and had no record of the switch. Date to switch was today (after weeks of chasing them) - guess what? Internet cut off and not switched… Read Full Review

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★☆☆☆☆

“We'll do you wrong!”

Written on: 24/08/2020 by smileychic (2 reviews written)

I urge all Plusnet customers to always check their statements to make sure they are not being over charged. Also when leaving Plusnet, if you are not in a contract, make sure they do not charge you an early cancellation fee. After being a loyal customer of Plusnet for seven years, we found that we had been over charged for the last seven months before changing providers and charged an early termination fee, despite NOT being in a contract. We were charged £102.10 termination fee and over… Read Full Review

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★☆☆☆☆

“Awful company over charging customers”

Written on: 16/06/2020 by Kolei347 (1 review written)

Do not trust this awful company. I was unhappy with Plusnet, because they always used to call with better deals and appreciated your custom and that is why I originally stayed loyal to them. After many years of being on contracts, I had foolishly allowed a contract to lapse, no call or email from Plusnet with an offer for a better contract and I was paying full price plus paying the line rental saver. when I realised I was paying over the odds for my broadband I gave Plusnet a call. They… Read Full Review

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★☆☆☆☆

“P.I.S.S. P.O.O.R I.N.T.E.R.N.E.T”

Written on: 20/05/2020 by uxCoughlin44 (1 review written)

Do you want to be mugged off during these times of lockdown? do you want to pay full price and get only a quarter of your GUARANTEED minimum speed? do you want to be told you're not vulnerable enough for you to even be considered when you have a problem? does this sound like a company you want broadband with? Go right f.ucking ahead with the corporate disaster that is Plusnet… Read Full Review

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★☆☆☆☆

“Ok when running - disaster when moving”

Written on: 26/02/2020 by 89Roche (1 review written)

Was ok - but then my 7 year old router died & they wanted to charge me lots. So I moved to a cheaper price - john Lewis which uses plusnet which is BT. But they cancelled my email before they sent me the final bill and when I asked for a paper copy they said they don't do it, but would reset my email password. A week later the email still doesn't work, so I ring and they say they will send me an account " by email or post" I say but you cancelled my email, please can you send it by post. They… Read Full Review

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★★★☆☆

“Good and bad ”

Written on: 28/07/2019 by Gamer720 (6 reviews written)

Good,Fast speeds no throttling at peak times unlike many other broadband providers that throttle your connection download speeds at peak times and heavy data download users. Technical help is very good professional English call centres good at resolving any technical problems . Bad : Billing service is dire never had a proper bill for months still billing me for "out of contract " price which is £10 more than the new £18 month contract signed up for months ago despite numerous phone calls… Read Full Review

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★☆☆☆☆

“Utterly awful company ”

Written on: 13/06/2019 by DenzilGwyneff (1 review written)

I'm on standard broadband. Plusnet made me wait over a week before I could connect. Then they make you wait longer whilst the 'broadband stabilises'. I gave it a few days and the result is that sometimes I get 6mbps, sometimes I get 1mbps, sometimes I get nothing at all. It became very clear from the start that this is how it's going to be for the length of my one year contract. So I called to cancel within my 14 "cooling off" period. But because I'd had to wait to connect 16 days had… Read Full Review

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★☆☆☆☆

“AVOID, NASTY COMPANY WILL WASTE YOUR TIME!”

Written on: 29/05/2019 by felixfrixou (1 review written)

This company currently appears to be in meltdown. 'Technical fault operatives' seem totally ignorant and untrained. My experience has been that you will be left without a connection if something goes wrong. They will try to get you off the telephone until someone goes off shift. Promises of sending out a new router (cost around 50 p) have been false in the hope that you will sign up for something earning sales operatives more commission. This company has been hell for the last two years… Read Full Review

Felixfrixou's Response to felixfrixou's Review

Written on: 30/03/2020

Exactly my experience!

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★☆☆☆☆

“THEYLL DO YOU WRONG!”

Written on: 20/04/2019 by luapb (1 review written)

THEYLL DO YOU WRONG! AVOID THEM at all costs. Service you pay for you don't get, no incoming calls since switching to plusnet, apparently this has been happening to customers for years and they simply go through the same motions which doesn't fix the problem. Ive now asked for a PAC code which they told me I would receive within 2 hours. Didn't arrive so called them again and was told a pack of stories and they refused to give me a PAC code which goes against legislation. OFCOM WHY ARNT YOU… Read Full Review

Felixfrixou's Response to luapb's Review

Written on: 29/05/2019

Yes had exactly the same problems! A so called manager casually mentioned that sometimes calls to the landline might not get through if you have a Plusnet connection..
I have been lied to on the telephone repeatedly! I was left waiting for a replacement router that was never posted because their operatives were playing sales games to earn commission it appears by trying to sell me something else. Yes, AVOID!!!!!

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★★★☆☆

“This use to be a very good company.”

Written on: 04/02/2019 by -JElliot (3 reviews written)

Such a shame because this use to be a very good company, but over the last 6 months or so they have been increasing their prices with no apparent reason other than greed, They don't even explain why… Read Full Review

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★☆☆☆☆

“Thugnet engaged in false accounting”

Written on: 04/01/2019 by AddisynDriscoll (1 review written)

You need a strong constitution if you want to try and do business with this unethical company. I am struck by their FB page, which is littered with hundreds of complaints from customers about exactly the same issue: they are overcharging customers and then sending the bogus debts to debt collectors. The flaccid acknowledgements from Thugnet... but nothing changes. How does the regulator allow this criminal outfit to stay in business? For 4 months they have been issuing fraudulent bills… Read Full Review

Felixfrixou's Comment

Written on: 30/03/2020

Yes, dealing with then makes you want to shower in bleach. Toxic slimeballs. They will do you wrong. Every time.

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★★★★★

“Good service ”

Written on: 25/12/2018 by KathyMcguire47 (1 review written)

Changed to Plusnet 6 months ago good deal and android app to check my balance data speeds or excellent so is coverage and English customer service who advised that i cap my monthly rolling contract which i did to £2 over my £10 . Another good Plus point was a better deal came up so got an extra 1GB data for same price tenner paid for 3 which was good as loyal customers ususllly get nothing . … Read Full Review

Freespeach4All's Response to KathyMcguire47's Review

Written on: 15/03/2019

Same here rang up for a better deal seen on uswitch website extra 1GB for same money i currently pay for 3GB but when i rang they offered me 2GB ,an even beter deal for same money ,think they've realised they've got to look after loyal customers or loose them.

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Freespeach4All's Response to KathyMcguire47's Review

Written on: 15/03/2019

Same here rang up for a better deal seen on uswitch website extra 1GB for same money i currently pay for 3GB but when i rang they offered me 2GB ,an even beter deal for same money ,think they've realised they've got to look after loyal customers or loose them.

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★☆☆☆☆

“PLUSNET The worst customer services ”

Written on: 21/11/2018 by TristonClark (1 review written)

I signed up to Plusnet after a reasonable spell with sky who incidentally have excellent customer services I signed up online and through a glitch on their website ended up being charging twice! So I had the unpleasant experience of having to get in contact with an agent, this took me over 60 minutes to get through to an advisor! My contract was arranged on the 17th of October and I waited patiently for my router to arrive I finally gave up today (21st November) and after another 60 minute wait… Read Full Review

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★★★☆☆

“customer service ”

Written on: 30/10/2018 by Deandreq366 (1 review written)

I've never had no complaints about my service, i was with plus net from 20012 till sept 2018..ive changed provider due to price increase only but i have to say you have let your self's down my new provider gave you notice back in august i was leaving and your still trying to bill me, i have spoken to your team and have emails saying sorry it wasn't completely done correct your side yet here we are again your trying to take payments and sending me letters and emails even tho i dont have your… Read Full Review

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★☆☆☆☆

“Rubbish,Rubbish,Rubbish Company.”

Written on: 25/10/2018 by Andersonpk147 (1 review written)

Paid Plusnet on 8th Oct for 1 yrs phone line , and also internet connection. This was due for connection 2 weeks later on 22nd Oct. Had a message from them on 21Oct to say that there was an internal problem, and that connection would not be completed until Nov 6th, another 2 weeks later. Absolutely disgraceful service from this company.called their so called customer service centre on morning of 22nd Oct, and it took 40 minutes to get through to them. They certainly do not deserve any awards… Read Full Review

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★☆☆☆☆

“Transferred phone. Now doesn't work”

Written on: 04/10/2018 by ciaran1983 (1 review written)

Joke of a company. Do NOT use them. They mucked up my phone line transfer. I've had 2 DAYS off work being entertained by OpenReach guys who have now replaced everything and can't find a fault on the line. Both advised Plusnet have messed something up but Plusnet blame them. They've closed tickets they know are open, blamed me(!) for the fault and told me i can't cancel without paying over £200 even though they can't deliver me a service. Their customer services will reassure all is fine but… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 21/09/2018 by Trevor Davies (3 reviews written)

After 3 weeks of constant issues (no broadband - taken double money from my bank account and then offered a cheque refund - shocking customer service) I have requested a dead lock letter so that I can raise concerns with the Ombudsman Services. Please AVOID this company… Read Full Review

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★☆☆☆☆

“Worst service ”

Written on: 19/09/2018 by ellaclarke1 (1 review written)

It has taken me a month to change to PlusNet, the call waiting time for every call I have had has been 30mins. An engineer came round and they haven't even sent me a box after a month - the engineer blamed it on me! Awful service, I would not recommend… Read Full Review

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★☆☆☆☆

“Customer Service is Appalling!!!! How can they claim...”

Written on: 17/09/2018 by ASH-reviews (1 review written)

Customer Service is Appalling!!!! How can they claim that it's “award winning”? I have been with the Plusnet since 2013 and every year contacting them has got worse. At the end of this year's line saver I shall move. I have just had enough. When you finally get through after over twenty minutes of annoying music, you frequently get cut off. They don't offer an option of leaving details for them to ring back. The on-line chat allows you to enter details and then says they are too busy to… Read Full Review

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★☆☆☆☆

“Not to my worst enemy would I recommend”

Written on: 06/09/2018 by DaveHass (2 reviews written)

The speeds are not what they "...guarantee" Customer Service team let down - owners save money through poor training Phone contact wait times abysmal (either so many problems people calling all the time or so few operators) owners saving money again? Shareholder (investors) profits before customers Forced into contracts which favour of owners (the customer must keep their part by law, however owners do not need to - price hikes but one example) Price hikes (generally when they want a new… Read Full Review

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