Marks & Spencer Furniture Reviews

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Marks and Spencer Furniture

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Latest Reviews

★☆☆☆☆

“Bad customer service”

Written on: 11/12/2019

SHAME ON YOU MARKS AND SPENCER CUSTOMER SERVICE My mum went in Cheltenham store and saw nest of 2 tables she liked, she ordered them there and paid, delivery was ok but full light my mum noticed large table was faulty, a big dark strip running across table, she rang them up to discuss a change and somebody promised to get back to her within 24 hours, but they didn’t, after waiting a few days she rang again, same thing happened, a week later she tried again and same thing happened, this… Read Full Review

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★☆☆☆☆

“Abbey sofa”

Written on: 30/10/2019 by unABBEY (1 review written)

Having owned 2 abbey leather sofa 14 years ago, 14 months ago got rid of one of them as is was two big for the room and Bering happy over the last 14 years with the sofas we orders another one but smaller, well what a costly mistake, after 14 months of use the lacquer has started to peel on one arm of the sofa, called M&S who arranged a person from FIRA to come out and have a look, the technician arrived and I showed him the problem with the arm and that we Han never had a problem with the ones… Read Full Review

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★☆☆☆☆

“Abbey sofa bed”

Written on: 02/10/2019 by Luciana20 (1 review written)

The Abbey sofa bed was in storage till we flitted on1st of July. We did not see the bed out in the shop. We had a guest to stay and tried out the bed. In the past I had exactly the same sofa bed and it had a really thick mAttress before. I had no sleep and felt the metal bars and slats. The new mAttress was so thin you felt everything. I was very disappointed and had to pay to put my guest up in hotel. I feel very let down by what should have been a quality sofa bed… Read Full Review

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★☆☆☆☆

“chest of drawers has foul chemical odour”

Written on: 16/09/2019 by Pamelat1974 (1 review written)

Purchased a Sandhurst 3 drawer chest and delivered on 11 September. Two serious faults with this - although the photograph on website shows three deep drawers when opened they are nothing more than very shallow trays so useless for jumpers etc. The drawer fronts are deceptive and OK there is a very small pic showing these drawers slightly open but who on earth would suspect that such deep drawer fronts would contain such shallow interiors? Far worse to come - the smell coming from this piece of… Read Full Review

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★☆☆☆☆

“Wrong furniture, no furniture, appalling Service”

Written on: 17/03/2019

To cut a very long story short, we will never give M&S our custom again and can I respectfully suggest that you do the same unless you can easily tolerate gross incompetence and have nothing better to do with your time but wrestle with M&S to get the service and furniture you paid for… Read Full Review

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★☆☆☆☆

“M&S Copenhagen corner sofa”

Written on: 14/12/2018 by Nylah249 (1 review written)

Marks & Spencer Copenhagen Corner Sofa - Poor Build quality. On delivery, couldn't put the 2 sofa pieces together as the metal clasps were missing, they had never been fitted at the factory, sofa useless as seats move apart. MS promised the parts would come, after 9 days they said they would not be available till January and as this would leave us without a sofa over Christmas we rejected the item and will buy from a reputable furniture outlet. Shocking service all round, never again… Read Full Review

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★☆☆☆☆

“Damaged & poorly finished”

Written on: 24/09/2018 by Lezdeb (1 review written)

We purchased and stored a bed for 2 months as we were having our house refurbished.when we unpacked it there was damage.M&S sent an independant assessor to check it . It could not be repaired and we should have reported it a lot sooner.We also pointed out that the bed was poorly finished with screw holes visible as they had not been covered and smoothed over neatly. They said the report stated there was nothing wrong with the bed and told us to speak to the ombudsmen and they would not speak to… Read Full Review

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★☆☆☆☆

“sofa debacle”

Written on: 22/08/2018 by LDEBBIELEWIS (1 review written)

I bought two matching leather portabello sofas a few years ago . Cream leather.....looked the part! However noticed recently one sagging in the middle and the supporting cross piece was moving downwards when we sat on it. Im 9st and was afraid it was going to snap. Incidently the living room was "the Best Room" and the sofas were hardly used. Went to M&S and they sent out an independent assessor(FIRA).......apparently ...who in fairness pointed out a massive Knot in the back of the supporting… Read Full Review

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★☆☆☆☆

“Sofa Leg collasped 14 days after delivery ”

Written on: 06/06/2018 by green18 (1 review written)

We bought a sofa from M&S Bluwater, 14 days after the sofa was delivered one of the legs collapsed. I have called their customer service numerous times and have been left in tears with the frustration of having to deal with them. Basically even though the sofa has collapsed within 21 days of delivery I have been told that they will not replace it or give me a refund until a technician has been sent out to assess the sofa. Even then any resolution will be based on what the technician reports… Read Full Review

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★☆☆☆☆

“Very disappointed, appalling customer service”

Written on: 25/02/2018 by norwblue (3 reviews written)

Ordered a Needham corner unit on the 19th October 2017 and the unit was delivered on the 16th November. However, an essential component was missing - a front leg for the corner unit, without which, we could not use the sofa. Our not unreasonable expectation was that M&S and/or their supplier would make every effort to remedy this situation promptly. After 16 days of frustrating attempts to get some sense out of M&S customer services regarding the delivery and fitting of this missing leg, we… Read Full Review

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04Hc's Response to norwblue's Review

Written on: 20/03/2018

I also have had appalling customer service from Mark and Spencer’s. I purchased 2 sofas from them paying a higher price than elsewhere thinking that I would get a premium product with excellent customer service if needed.
Unfortunately I have had neither. The product has failed in the same way on two occasions due to poor quality. I have waited around 9 weeks for replacement covers only to receive a replacement cover exhibiting the same poor manufacture as the original failed ones.
When I contacted them today they said they would have to look ion to it as they have no record of the covers being sent out. Appalling customer service, what are they doing?
I would not recommend using them, save yourself some money and heartache and go somewhere else.

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Norwblue's reply to 04Hc's Comment

Written on: 21/03/2018

I would suggest e-mailing the M&S CEO, with the details of your problem. If enough people complain in this manner, maybe matters will improve. It's a pity, as M&S are pretty good in other areas, just not furniture.

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★☆☆☆☆

“Broken sofa leg, still awaiting repair.”

Written on: 17/02/2018

Cannot get my broken sofa leg repaired despite two visits by FIRA. Very disappointed to be lost in the system with a sofa needing a new leg. Rang M&S gain on Friday to be told someone would call back on the Monday but now Thursday amd I will have to ring them AGAIN… Read Full Review

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★☆☆☆☆

“What a let down, Dillon large sofa!”

Written on: 09/11/2017 by Brianjohnalfred1950 (1 review written)

We bought 2 Dillon sofas beginning of October this year. Within days the cushions were dipping down at the sides by the arms. They are filled with poor quality foam chippings which are inadequate for the size of the 2 seat cushions. At first we thought it was the base of the sofa at fault. We had the ' independent ' technician come this week. He plumped up the cushions and put REPAIRED, on his report! I contacted M&S and said that it was ridiculous as as soon as you sit on the plumped up… Read Full Review

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Norwblue's Response to Brianjohnalfred1950's Review

Written on: 26/02/2018

Try e-mailing M&S CEO. That's the only way we had a full refund. M&S Customer Service is absolutely useless. Your sofas are not "fit for purpose", so the Consumer Rights Act, Chapter 2 provides for redress.

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04Hc's reply to Norwblue's Comment

Written on: 20/03/2018

Thank you, will do

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★☆☆☆☆

“Very poor quality uphostery”

Written on: 26/10/2017 by 66666666666 (1 review written)

Waited approx 8 weeks for delivery of sofa and armchair. Fabric was loose and puckered. Piping was wrinkled. The stuffing was uneven. They have now take it back, but charged me £50 - what a cheek! Tried to ring up about it, was told there was a 10 minte wait. Waited 35 minutes and then hung up.- how can they treat customers like that?… Read Full Review

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★☆☆☆☆

“Go to DFS”

Written on: 26/09/2017

Bought 2 sofas and a chair, very poor quality to the point they are not fit for purpose, awful customer service - for the price that I paid I would expect far more longevity (not even 4 years old and look like 10), - never again John Lewis, Sofa Workshop or Laura Ashley. Will never buy from them again… Read Full Review

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★☆☆☆☆

“Appalling attitude”

Written on: 29/08/2017 by Gallowaygp452 (1 review written)

We ordered two different chairs fom Cheltenham store and were told one would be delivered in 5 days (including a bank holiday) and the delivery dept would phone me about the other as they came from different locations. The following day the delivery dept phoned to say that delivery of one chair would be in FOUR WEEKS, somewhat different to the 7 days quoted online and despite my protests they seemed not to care. The other chair was due for delivery today but I answered the phone mid morning to… Read Full Review

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★★★★★

“Bedroom furniture”

Written on: 19/12/2016

From start to finish marks and spencers could not be bettered.London Colney furniture dept were fantastic and the two men who installed our bedroom furniture were excellent although they only just beat the installation time of 34mins by only one minute!! Customer service at its best.One small criticism is that most-houses have skirtings so the legs need to be set back 25 mm to enable the top surface to finish flush with the wall and not leave a gap between the unit and the wall.The articles… Read Full Review

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★☆☆☆☆

“No Christmas Present for my Daughter”

Written on: 05/12/2016 by Helenmary6 (1 review written)

I ordered a dressing table for my daughter for Christmas on the 20th November. It stated on the website there was a one to two week delivery date. I have now been informed after contacting them that they will not deliver until the 9th January. I have asked if I may have a store unit so she has something to see on Christmas day but I am told they are unable to do anything I will have to look myself. Nobody seems to care that my daughter will not have a Christmas present. … Read Full Review

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★☆☆☆☆

“Sofa not fit for purpose!”

Written on: 04/11/2016

Do NOT purchase a sofa from Marks and Spencers. I spent £1000 on the Urbino sofa Bed and it has bleached and faded due to natural sunlight in a few months, so that it is patchy, discoloured and looks worn out. Customer services have been AWFUL and have refused to compensate or refund, and I have not even received an apology. They blame it on the sofa being in a room with a window, but the fabric carried no warning about bleaching in sunlight. Rude, dismissive management and I am left with a… Read Full Review

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★☆☆☆☆

“Natural 750 Mattress. Hard and Can Feel Springs”

Written on: 29/10/2016 by Brockw232 (1 review written)

I bought the M&S Natural 750 mattress because the one I tested in the showroom felt lovely and soft (I bought exactly the same sprung divan base in the showroom also). I have had my mattress for almost a year and have not slept well once. I could feel the springs within a few days of the item being delivered. It does not feel similar to the soft mattresses I tested in a couple of M&S shops. Throughout the night, the springs seem to compress making the mattress harder and harder. It is like… Read Full Review

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★☆☆☆☆

“Food store”

Written on: 25/10/2016 by BriaRoss (1 review written)

The staff were constantly giving me dirty looks for no reason, eveyone looked miserable. I felt like they were following me thinking I was steeling simply because I'm a teenager! Food is over priced and sold due to the miserable staff I would not recommend to anyone… Read Full Review

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