Swiftcover Car Insurance Reviews - www.swiftcover.com

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★★★★☆

“Good experience”

Written on: 14/05/2016 by sarahlotte (1 review written)

Confused.com listed Swiftcover as one of the cheapest, however I was reluctant having read the negative reviews on here. So rather than just click buttons on line I called them to proceed with the policy & ask some Qs to assess their customer service for myself before giving over my card details. The guy I spoke to was very helpful. I asked him to slow down as I was finding it hard to keep up with him & he did so. I asked to opt out of the automatic renewal system & queried the negative… Read Full Review

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Fred380's Response to sarahlotte's Review

Written on: 15/09/2017

All good until you need to make a claim. Had car accident in May 17, spent hours on hold before emailing claims dept with details, 5 days later called back to confirm details so I assumed the claim was being dealt with. September received a letter from the other parties insurer threatening County court proceedings or to settle without Swiftcover being involved by paying £3900. Since tried to contact them again spending hours on hold and still not getting through, so have emailed through to their complaints dept. Still waiting for reply and have taken legal advice and been in contact with the financial ombudsman in readiness to take further. Absolutely scandalous that this company is still trading.

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★★★★☆

“I HATE INSURANCE COMPANIES BUT SWIFT COVER WERE OKAY”

Written on: 09/12/2014 by lowedown (2 reviews written)

I pulled across a vehicle coming the other way whilst turning in to my drive. My fault obviously! Swift Cover (AXA) obliged me on the 14 days car hire I was insured for, and paid me a reasonable price for the car via their associate company called Co Part. I have to say that I hate insurance companies generally, but Swift Cover didn't annoy me as much as I expected them to. I give them 4 stars for the pleasant surprise… Read Full Review

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★★★★☆

“Pretty positive experience”

Written on: 04/08/2014 by Butler67 (1 review written)

I wouldn't normally bother writing one of these, but after seeing some of the reviews and having a reasonably positive (if there is such a thing) first motor insurance claim thought I'd add some balance. My car burst into flames last month and by the time the fire brigade arrived there wasn't much left of my car and 2 cars parked either side were quite badly damaged. I called Swiftcover at the end of the day (after a trip to A&E to deal with a burnt hand) and after 10+ minutes on hold was… Read Full Review

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Baldwin123's Comment

Written on: 06/09/2014

You must be one of the only lucky ones with this low life company

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★★★★☆

“Better than I thought”

Written on: 17/10/2013

I have been driving for 10 years. Never maid a claim before. I was reversed into by a young driver in a car park while I was stationary. This being my first claim I did not know what to expect, I looked into swiftcover reveiews on this website the following day, and thought I was going to get hammered with bad service and because I did not get any witnesses, it dawned on me that this was going to be bad, and although not at fault would likely get the blame. However I was surprised, the accident… Read Full Review

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★★★★☆

“after all this bad comment .... ”

Written on: 01/01/2013 by stephe2defr (6 reviews written)

we are since a year with swiftcovers and you are very happy with them . I had to repair a broken windscreen due to a stone . The online contact form is easy to use and the staff contact you within 2 hours after you send this form . The staff was friendly and was dealing with my request efficiently . The down side of my insurance was that but this is because I didn't take any extra cover for my windscreen "Liability: Any replacement of glass will not reduce your NCD, though at your next… Read Full Review

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★★★★☆

“Satisfied with their service”

Written on: 07/02/2012

Swiftcover provided me with the cheapest quote in Feb 2010 at £170 so I was happy and signed up. I liked the fact that all documents were online and when I needed to change my policy details to add business use it was quick and easy to do it online with an immediate quote which was reasonable. I also liked the fact that by doing amendments online you do not have to pay an admin charge and you don't have to deal with call centres! I was unfortunate to have someone hit me in June 2010. I… Read Full Review

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★★★★☆

“Would you buy from a muppet”

Written on: 05/11/2011 by JulianB (1 review written)

Yes I would!!! Just had a motor insurance renewal from Direct Line. Been with them for 10 years and always been very happy. Renewal premium was up several hundred pounds to £963. Was going to allow it to auto renew however decided to do a quick check. GoCompare was easy to use and pointed me towards SwiftCover. After 5 mins I had a price of £448 for the same cover. The charge for credit is a bit steep so I went for the single payment option. Great to print the cert and file the papers away. I… Read Full Review

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Morrisey1982's Response to JulianB's Review

Written on: 07/11/2011

Yes the price is good, but the whole point of insurance is that when you need to claim they pay out, I just found out they dont... the hard way.... my advice to anyone now is dont just go with the cheapest price, get the best cover and a company that you can visit in person.

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Rbs87's Response to JulianB's Review

Written on: 22/03/2012

I just hope you never have to make a claim. That unfortunately is where they go horribly wrong as a company. I too thought AXA were reputable, couldn't be more mistaken. Oh and the claims team aren't actually part of AXA, they are SIMS Claim management and they are useless. It just so happens that AXA underwrite the policies, that is all.

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Guest's Response to JulianB's Review

Written on: 08/12/2011

you do know if you have an accident you are on your own! no one calls you and no courtesy car before being paid out

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★★★★☆

“Reluctantly moved”

Written on: 19/10/2011

Problem with car insurance reviews is that most people only write one when they have a complaint. So I am bucking the trend, despite having just shifted to another company when my premium went up from £800 to £1000 despite adding another year's NCB. However, I was unfortunate enough to have 2 accidents in the space of 4 months in the previous year and I have to say that Swiftcover were brilliant in their handling of both. I hope I don't have to claim under my new policy but if the new… Read Full Review

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★★★★☆

“Firstly I would like to say I do nor work for...”

Written on: 08/01/2011

Firstly I would like to say I do nor work for swiftcover or know anyone that does, clearly all you people that have said about your claims you obv didn't read any of the T&C did you? Swift cover state they do no deal with claims but it is a company called SIMS! Iv been with them since 07 and have had nothing but great dealings with them. I'm 25 and drive an Audi a4 sline there quote is 280 for a year which is unreal! The problem with ppl like you is you see a price and accept. Why don't you… Read Full Review

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★★★★☆

“recently had an accident that was my fault hit someone...”

Written on: 03/11/2010

recently had an accident that was my fault hit someone in rear at low speed, causing enough damage to both cars to make a claim.

Even though the driver hesitated and braked sharply because i went int he back of him swiftcover told me they were not prepared to fight a claim they couldnt win, i had no choice but to accept this.

had the accident on the friday, and they collected the car on the monday. because the customer services/garages are only open sat am, can only assume thats why didnt… Read Full Review

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★★★★☆

“I have read all the reviews and glad to say that we...”

Written on: 17/06/2010

I have read all the reviews and glad to say that we have had a positive experience with swiftcover so are clearly the lucky ones.
in the beginning we went to swiftcover as they were by far the cheapest quote, when we started the policy the customer service was shockingly slow and they denied receiving my emails although they could be traced back but since then their service has been excellent. long may it continue should i need to make another claim.
claim made online and all completed within… Read Full Review

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★★★★☆

“SWIFT COVER CAR INSURANCE - I seem to be in the...”

Written on: 20/04/2010

SWIFT COVER CAR INSURANCE - I seem to be in the minority here, but my experience with Swift was a good one 2009-2010.

Never needed to claim, but their online only policy really worked for me. It was easy to access/manage car documents, the insurance profile was useful, having all your docs together and info readily available. It's like having a little myspace page for your insurance.

All my Customer services interactions were through email, they always replied within 24hrs and were useful… Read Full Review

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★★★★☆

“I have been with swift cover for a couple of years as...”

Written on: 26/03/2010 by 30something (1 review written)

I have been with swift cover for a couple of years as they have always been the cheapest. I have recently made a claim and it turned out to be a total loss. I have to say that I don't really have any complaints. Once the assessment was done on the vehicle, they were very quick. They gave a fair price for my vehicle and the money came in very quickly. They have been very efficient. I marked them down on customer service as there appeared to be some quirk in the courtesy car in that the… Read Full Review

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★★★★☆

“Swift cover are, I think, good value for money, easy...”

Written on: 31/10/2009

Swift cover are, I think, good value for money, easy to use, and I have had no problems with them! I recently cancelled my insurance with them as I got a new car and they could not insure me on it due to my new job... I phoned them up and had a very helpful person at the call centre, she found out why they could not insure me, cancelled it with no hassle, paid me back my remaining money straight away and were very helpful. I was very sad to go… Read Full Review

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★★★★☆

“Took out an online policy with Swiftcover recently and...”

Written on: 04/08/2009

Took out an online policy with Swiftcover recently and what a quick and easy process it was. I then had to contact their offices to add a driver and again quick and easy with no complaints. The staff was very helpful and friendly. Not something you usually experience with insurance companies… Read Full Review

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★★★★☆

“Going through a claim at the moment with...”

Written on: 21/07/2009

Going through a claim at the moment with swiftcover.The process has been suprisingly quick and easy. My friend is insured through them and he recommended them. I can see why as although they were not the cheapest quote their customer service has been excellent… Read Full Review

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★★★★☆

“I'm currently claiming for an accident....not my fault...”

Written on: 21/07/2009

I'm currently claiming for an accident....not my fault so cant complain! Unfortunately i didnt have courtesy car cover...but Swiftcover managed to sort one out for me very quickly and explained everything that would happen with the other driver. He still hasnt admited it was his fault even though it was!!… Read Full Review

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★★★★☆

“ Swiftcover is the cheapest car insurance by far....”

Written on: 21/07/2009

Swiftcover is the cheapest car insurance by far. Every one else wanted an arm,leg and head with a rediculous amount of excess.....what a rip off!! Site was dead easy to use and had me motoring in my new car in minutes!… Read Full Review

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★★★★☆

“I am currently claiming for a fire through swiftcover...”

Written on: 21/07/2009

I am currently claiming for a fire through swiftcover and although this is not my first claim i have found Swiftcover to be the best of the bunch! They have been quick to repond to my queries and have asessed my car quickly. nice!… Read Full Review

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★★★★☆

“Swiftcover Car Insurance is quick to buy and really...”

Written on: 21/07/2009

Swiftcover Car Insurance is quick to buy and really easy to adminisiter, within days of taking cover i had to add my Mum to my policy for a few days. Did it all online late at night, a revalution!… Read Full Review

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