Swiftcover Car Insurance Reviews - www.swiftcover.com

Click here if this is your business
★★☆☆☆
1.6 / 5
21% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Swiftcover Car Insurance www.swiftcover.com - Ask a question now

Media Gallery for Swiftcover Car Insurance www.swiftcover.com

Swiftcover Car Insurance www.swiftcover.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Why the bad reviews”

Written on: 08/08/2017 by Ashyk (5 reviews written)

Been with this oompany for nearly a year, they were by far the cheapest quote I had and refunded me some premium when my non fault claim was settled with a previous insurance company. I called them to confirm quote and was pleasantly surprised by customer service person informing me other ways to reduce my quote and to do everything online as a phone call to change details would costs me money. They gave me a refund when I installed a Dashcam in my vehicle bringing my insurance premium down and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor Poor and just Poor and also frustratingly poor”

Written on: 16/07/2017 by 484Bowen (1 review written)

Lets see. On hold on their cliams line for over an hour each call (maximum on hold 2hrs 47 min). They do not answer email correspondence except for auto response mail. They do not return phone calls if you leave a message with their outside hours claims handling phone message taking people. Utterly deflating experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Customer service ”

Written on: 26/03/2017 by Dickinsonpc252 (1 review written)

Don't use this company if you need to contact them after a claim forget it ,I've tried for 7 days to contact them by phone and e mail I'm now going to send them a letter poor poor service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“company not interested”

Written on: 05/12/2016 by MJTC (1 review written)

I recently had a bad experience on the motorway when a lorry drifted out of its lane and hit the side of my car. I took the details from the Rumanian driver who spoke little English but supplied me with his license details and insurance documents. When I contacted Swift cover they said they could get the car repaired but that I would almost certainly lose my no claims and would have to pay the excess. I was told that it was very difficult to chase foreign drives for insurance details and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling customer service”

Written on: 11/11/2016 by Mooreho336 (1 review written)

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Good experience”

Written on: 14/05/2016 by sarahlotte (1 review written)

Confused.com listed Swiftcover as one of the cheapest, however I was reluctant having read the negative reviews on here. So rather than just click buttons on line I called them to proceed with the policy & ask some Qs to assess their customer service for myself before giving over my card details. The guy I spoke to was very helpful. I asked him to slow down as I was finding it hard to keep up with him & he did so. I asked to opt out of the automatic renewal system & queried the negative… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fred380's Response to sarahlotte's Review

Written on: 15/09/2017

All good until you need to make a claim. Had car accident in May 17, spent hours on hold before emailing claims dept with details, 5 days later called back to confirm details so I assumed the claim was being dealt with. September received a letter from the other parties insurer threatening County court proceedings or to settle without Swiftcover being involved by paying £3900. Since tried to contact them again spending hours on hold and still not getting through, so have emailed through to their complaints dept. Still waiting for reply and have taken legal advice and been in contact with the financial ombudsman in readiness to take further. Absolutely scandalous that this company is still trading.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Beware Cancellation Fees !”

Written on: 07/12/2015 by LucianButler (1 review written)

Be very aware of these people. My Father is 85 years of age and was told to stop driving so he did not renew his insurance. Swift tried to take his money for renewal out of his account but were unable due to the fact the card had expired. They told him that he should have cancelled his insurance when they sent him a renewal letter. but they were still happy to insure him even though they did not receive any monies or permission. He then received a cancellation letter for 22 pounds. When he… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Selling your details”

Written on: 30/10/2015 by Theysell (1 review written)

Whether they pay for your claim is an entirely different matter. What they most certainly WILL do is sell your details to private companies who will continuously call you up and tell you there is compensation available. Having just had a load of abuse from one of these people because we didn't want to sue anyone because we were NOT injured I've now decided to cancel my policy. How this is legal is absolutely beyond me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't touch them.”

Written on: 10/09/2015

If you have a Claim and ring them, they'll probably hang up on you, terrible service, internet based company whose only concern is to collect your premium. DONT WASTE YOUR MONEY, take a policy with a decent company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SWIFT ARE WASTE OF SPACE - SWIFT- DEAD SLOW NOT SWIFT!”

Written on: 20/05/2015 by aoBallard197 (1 review written)

I am shocked at the way this company is run. I called them to get the tel numbers & email. I was refused as told they had nothing to do with claims. A driver came around a corner on the wrong side of the road & met me head on. The photographs in snow were a NO BRAINER. They are still tryng to say 50/50 The chop I spoke to was professional but was not allowed to give me the info. I am shocked that this company are part of AXA. I will NEVER deal with them for any insurance. I have been told by… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off charges ”

Written on: 25/02/2015 by Dipakshah1985 (1 review written)

Beware you will get charged £25 to cancel in cooling off person even if youR cover hast started and your in cooling off period. Rip of company. Won't use again ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay Clear, they are not nice to deal with”

Written on: 14/02/2015 by KailynReyes52 (1 review written)

Do yourself a big favour and stay well clear of Swiftcover, yes they may offer reasonably priced insurance, but this isn’t worth the shocking customer service experience. I lost my job, had to sell my car and therefore cancel my policy, they weren’t at all sympathetic and robbed me blind, by taking everything they could from me, when I objected they just quoted their t&cs at me. By far the worst experience I’ve had with any insurance broker, they really are horrible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bully boy tactics”

Written on: 13/02/2015 by Bigfish084 (1 review written)

Had a bump in my Honda Accord (my fault) and phoned them straight away. As my vehicle is relatively new I wanted it repairing by an authorised Honda body shop. Cue the emails telling me this will take longer and if they and Honda can't agree a price for the repair they will send me a cheque to the value that they estimate the repair to cost. This is when they dropped a clanger. I informed them that by law I have the right to choose where my vehicle is repaired. They then informed me that their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Nothing swift about Swiftcover”

Written on: 12/02/2015 by Byroni41 (1 review written)

I'm the one in the family who deals with car repairs etc, this includes insurance claims so i'm not new to the insurance repair process and have dealt with many different insurers.....usually they are reasonably efficient, no-one expects perfection. Had reason to make a claim for my own car insured with Swiftcover....OMG ! Try calling the claims line before you buy the insurance! Better make a sandwich and switch it to speaker phone so you can get on with your life while you wait and wait and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“impossible to get hold of”

Written on: 07/02/2015 by 312Clayton (1 review written)

Impossible to get hold of by phone, kept on hold for ages paying premium rate then cut off when transferred!! Not happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worse car insurance ”

Written on: 03/02/2015 by Jamiyaz441 (1 review written)

I advised not one use this terrible company insurance they service is absolutely out off order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst company ever ”

Written on: 20/01/2015 by Beth0121 (1 review written)

Car insurance , I was with Swift cover for 1 year, there customer service is beyond belief and unable to resolve anything when I saw my renewal price hundreds of £ over And incorrect no claims I contacted them to correct there error. I was the told a claim had been made on my policy and settled in there favour!! the previous year with out contacting me what so ever. Luckily I was on holiday so able to prove I had not been involved in any accident! And detail passed over where incorrect , this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“I HATE INSURANCE COMPANIES BUT SWIFT COVER WERE OKAY”

Written on: 09/12/2014 by lowedown (2 reviews written)

I pulled across a vehicle coming the other way whilst turning in to my drive. My fault obviously! Swift Cover (AXA) obliged me on the 14 days car hire I was insured for, and paid me a reasonable price for the car via their associate company called Co Part. I have to say that I hate insurance companies generally, but Swift Cover didn't annoy me as much as I expected them to. I give them 4 stars for the pleasant surprise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“RIPOFFS and No Service”

Written on: 01/11/2014 by a81520 (1 review written)

I was involved in a no blame accident, third party admitted liability, their insurers, Zenith, admitted liability but Swiftcover wanted to do it knock for knock 50/50 as it saved them work and I would only lose 3 years no claims bonus. To lazy to do their job, did not provide a replacement vehicle although it was in my policy, did the repairs and paid my excess. I had to chase them endlessly to get my repairs sorted and courtesy car arranged. Very long waiting times on phone to attend call. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Harrassment”

Written on: 06/10/2014

I rang up to complain that I had been approached by this company and requested they take me off their mailing list as my number was x directory. This is the response I recieved "why are you calling back if you want nothing to do with us?". My response was "excuse me" to which he replied "you're excused". I could not believe the way I was spoken to. On the basis of that I would never have any dealings with this company and I'm astounded that they do any kind of business with staff that treat… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview