UK Power Reviews - www.ukpower.co.uk

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★☆☆☆☆

“Not a happy bunny”

Written on: 27/09/2015 by Ashworthaz71 (1 review written)

Thought my gas and electric was sorted out with a dual fuel changeover but no only managed electric, now am paying for 2 lots of gas - absolute shambles… Read Full Review

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★☆☆☆☆

“Johne365”

Written on: 09/08/2015 by Francesca1950 (1 review written)

Hey very nice blog!! Man .. Beautiful .. Amazing .. I'll bookmark your website and take the feeds alsoI am happy to find a lot of useful info here in the post, we need work out more techniques in this regard, thanks for sharing. . . . . . aaekecaeddee… Read Full Review

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★☆☆☆☆

“ease of use”

Written on: 23/07/2015 by AlyssaBenton (1 review written)

overall I am very pleased with the service and I would recommend to friends and family… Read Full Review

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★☆☆☆☆

“To my knowledge the switch has not yet taken place and...”

Written on: 21/02/2015 by RichardJenkins34 (1 review written)

To my knowledge the switch has not yet taken place and I am not yet a customer of UK Power. I had to give a rating in order to complete this form, but clearly I am not in a position to rate them - only to say that they are (or you are) a bit over ambitious… Read Full Review

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★☆☆☆☆

“Terrible Service switching Electric/Gas Supplier to...”

Written on: 06/11/2014 by JRK777 (1 review written)

I did the comparison on the 13th October and applied to switch. I had two important queries. Their form won't take joint names, so we raised a query when we received confirmation. Still not resolved at 6th November! Also, they sent the wrong contract. We agreed on a fixed contract but they sent one that can be changed. We asked for them to send the correct contract on 15th Ocober and its now 6th November. So, in 3.5 weeks they have done very little to resolve the query. I sent a chase up… Read Full Review

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Ukpower's Response to JRK777's Review

Written on: 10/11/2014

Hi,

I apologise for the troubles you have had with your switch. If you give our customer service team a call and ask to speak to the manager, David. He will be able to find your account and try to resolve your issue.

Kind regards,

Laura

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Hi Laura,

Who do you represent?
,

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Jrk777's reply to Ukpower's Comment

Written on: 10/11/2014

Just spotted that you are UKpower. Well, isn't it typical! If you are from UKpower, then YOU should be arranging for the Manager to call me! Your company haven't a clue about customer service! If I am hacked off already, why should I sit in another queue, wasting more valuable time and try and call you? Wrong! This is a further example of your poor service.

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★☆☆☆☆

“UK Power Ignores it's Customers”

Written on: 26/12/2013 by PhilBaz (1 review written)

I used UK Power to switch my gas and electricity energy supplier, I chose them because thei advertising promises a £30 cashback incentive for dual switched however to date they have not kept their promise as they have not made this payment. Despite sending 2 e-mails enquiring when I should expect the payment they have ignored me and both my e-mails and the payment has still not been paid. This is very poor and I certainly will not be using them again and have told everybody I know not to use… Read Full Review

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★☆☆☆☆

“Transfer did not happen”

Written on: 20/12/2013

I contacted this company on 5th November to transfer my electricity supplier. On the 16th Dec after chasing several times I still had not received anything to confirm the switch. I therefore directly contacted the the energy company i wanted to switch to by filling in their switching form. Very easy and within a week I have received confirmation of the switch and am now looking forward to the swap. As far as I can see this UK Power.Co.UK did not have the resources available to cope and used… Read Full Review

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★☆☆☆☆

“Still waiting to transfer”

Written on: 19/12/2013

I am sorry to say but I have not been contacted regarding my change of supplier,i was lead to believe that it would take 6-8 weeks here we are in December still waiting… Read Full Review

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★☆☆☆☆

“What now?”

Written on: 19/12/2013

I don't know if I have an account with npower - I haven't got an account number which they ask me for. I have given my email address as requested but can't go any further until I have the number. Can you help?… Read Full Review

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★☆☆☆☆

“A Waste Of Time”

Written on: 23/10/2013 by Shawn315 (1 review written)

Yesterday I called them to switch my gas he took my details and promised to call back in one hour. The following day I called again asking why they had not called me and what is the status of my application!. To this I was barraged with silly question I repeated my 1st request I Would Like to Change My Gas with no standing charge He then immediately started to defend standing charges explaining I must have them - ~I said good buy and call the company and changed in 5 minutes - WHAT A WASTE OF… Read Full Review

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★☆☆☆☆

“Switch from BG to NPower”

Written on: 17/10/2013

I used your website on 29 September to switch from BG to NPower and received an email from you that day. Since then I have heard nothing from NPower although I believe that I should have received a welcome pack within 7 days. I am not happy with the lack of response of any kind from NPower and am considering cancelling the request although the colling off period has expired… Read Full Review

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★☆☆☆☆

“Gas and electric comparisons”

Written on: 28/09/2013

Compared prices on your site and decided to change my supplier that was on the 29/7/2013.. Two months later I had'nt received a call or confirmation from the new supplier..so I rang them today and they told me that the application was rejected because the info they received from you was incorrect so they didn't proceed… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 31/08/2013

I am disappointed with the lack of service as well as response to emails I sent. Not a great search… Read Full Review

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