I cancelled order in the end after they attempted 3 times to email it and never received

We waited 15 minutes at the door before anyone came to speak to us. We were taken to a table in the middle of a crowded area, so asked to be seated in one of many empty seats. We were told, "No, we are short of staff, you have to sit here." We still needed serving so couldn't understand what difference it made. The manager was called and reluctantly we were allowed a different seat next to an untidy table with food leftovers and drinks spilled all over the table. It remained that way the whole time, which was very off-putting but decided not to complain as the staff were very unfriendly. After 20 minutes, a waiter asked us for our order. We said we were both vegetarian to which he said, "We only have goat's cheese or brie." We said we could not eat those two cheeses, and asked if they had egg or tuna. "No, tuna is for the customers who want baguettes, and you have afternoon tea, and we don't do egg." We were so shocked at the attitude, and asked if there was cheddar. "No, but I will ask the chef." He came back and said "The chef said he would do you egg, but there is no other choice, so you will have to have egg only. We accepted that. He then said, "We have no plain scones, it's fruit only." We accepted that. After 30 mins our food came, but no drinks. We let it go another 20 minutes. The manager walked past our table, and I asked her if we could have our drinks. She said, "Oh I forgot." Another 15 minutes went by, and I called again and said we still hadn't had our drinks. "Oh, ok, we're busy, I'll get them." Ten minutes later, we got our drinks. We noticed there were two plain scones, but they were rock hard and the knife wouldn't go through, so we were forced to leave them. Two cakes were like jelly, which needed a spoon. My granddaughter was sick that evening, and I was nauseous. I believe the egg was off. Never have experienced anything so bad. This was a present for my birthday and it was shocking service, staff, and food. I just hope it was MK only.

My partner bought me a Red Letter Days theatre for two experience valued at £130. When I went to book the tickets, the oly ones available without an upgrade were worth £15 each. Massive loss on what they'd initially spent. So I decided to upgrade, thinking it might actually knock off something closer to the £130 paid, however I was wrong. The additional charges were even more and ended up meaning that the voucher worked out to being worth about £15. After multiple emails and complaints to RLD they eventually said they would price match if we bought the tickets and had screenshot of the seats we had booked and their actual cost on the official website. I booked nice seats worth £130 (the actual price of the voucher) and paid an additional £99, thinking they would be able to refund that. When I then sent them the screenshot they offered me a measly £15 and tried to end the conversation. The communication within the company is atrocious, and I stated that I had been promised a full refund. This was begrudgingly promised, but only after weeks of back and forth complaints. As of yet I am still yet to receive the reimbursement, but generally speaking the whole process has been incredibly stressful. I would recommend that anyone thinking of buying an experience gift go direct through the experiences actual website.

Worst company I have ever dealt with, couldn't book anything, only have a live chat thing. When we did manage to book something we had to pay extra for something half decent. Then guess what.... hotel has no record of the booking and doesn't support red letter days anymore. Went through live chat again, managed to get a refund eventually but they won't refund the extra paid. Totally useless and in my opinion no one should ever use them.

There is no value in purchasing any product from red letter days. It is not cheaper, it is harder to redeem the voucher . They don't reply to emails and they have no telephone number to contact them for assistance.

My children bought their dad a one night luxury golf break for 2 at The Belfry in Birmingham including a full English breakfast and 2 rounds of golf. When he went to book the experience it was no longer available so we contacted customer service. He was offered a credit note which we stupidly took because when he went to book a different experience the prices were hugely inflated because we were redeeming a voucher. Theatre tickets on the normal website range from £89 to £249.99 for the most expensive package. If you redeem a voucher the prices inflate to £385.00 for the lease expensive up to in excess of £500.00. I spent hours and days trying to contact customer service via their live chat. The last time I started was at 10 o’clock, my number in the queue kept changing and when I did eventually get through I was cut off after a lengthy chat. I then started another chat and AGAIN was cut off. I spent over 7 hours trying to sort this that day and the issue is still not resolved!!!! I stated to them that the experience and cost was not like for like compared to the original experience booked. I also asked the question as to why the prices are so inflated when you are redeeming a voucher. They apologised and said that was down to the supplier as they increase their prices and there was nothing they could do. Why are they using these suppliers if that is the case? DO NOT WASTE YOUR MONEY! We will NEVER buy anything through RLD again and we would NOT recommend them to anybody. Absolute waste of money!!!!! They don’t even deserve one star but the review will not let you put none.

Shoddy and very poor service. Tried to book using a voucher but no longer valid after 1 month. They are selling something they can't deliver. I recommend going direct to suppliers to book an experience. The alternatives RLD offer are not worth as much as the original vouchers. Embarrassing to explain the situation to those providing the gift

Red Letter Days promise much, take your money then do not provide what they offered. A full day spa day turns out to be one hour only. They use the word ‘day’ four times in the description but when you book it is for one hour only. When I complained they did not acknowledge the mistake, misled and breached contract, they just said it was not their fault the provider had changed things. So they took money, did not provide what was promised then refused to put it right. After much argument they offered an alternative but only grudgingly. A poor service. I would not trust them or use them again. Avoid.

Paid extra to extend the vouchers then had problems using them. Which I couldn’t do in the end. 50th Birthday present ruined. PLEASE PLEASE Save you money don’t buy for anyone you love. Your just wasting your hard earned cash. Avoid if you have any sense.

If I could give this company minus stars I would. I received a voucher for a certain experience. When I tried to book the experience was no longer available. I then found a different experience to book but had a couple of questions before booking, which the person from customer services said they would get back to me about 2 days later, they never got back to me and I had to sit on the phone in a queue for a substantial amount of time and when I finally got through to someone I was told that experience was no longer available! If the lady had gotten back to me when she said she would I wouldn’t have had a problem booking. I was then fed up of trying to book an experience so requested a refund. I was told on 20th December by someone that I could have a refund. She knew the voucher was a gift and said that wasn’t a problem. I was told I should receive the refund within 15 working days, I didn’t so I chased by email and phone and was told by phone I would receive by 28 jan. I still haven’t received. I then yesterday received a response from her to my email I sent weeks ago saying that someone left me a voice message on 2nd and asking me to confirm it was sorted. This was a lie as I didn’t receive any call or voicemail. Today I then receive an email from her saying they can’t process the refund as I’m not the original purchaser. Despite the finance team previously saying for the second time that I would receive the refund by a specific date. This is appalling service. All I want is the refund of £35

I purchased a RLD wing-walking experience in Cirencester for my husband in June 2019 for approx £380 (a reduction of about £70 in the sales that RLD were offering at the time). This was extended in June 2020 (due to covid), until Feb 2021 (don't know why it wasn't extended for the whole 12 months, particularly considering we're in the middle of a global pandemic). We tried to book and the online system wouldn't allow us to book. We also tried to extend the ticket again online system but it wouldn't allow us to, so I contacted them by phone and no one seems to answer. I also contacted them by email, and someone responded to say that they no longer provide the wing-walking experiences, but they can provide an exchange. My husband have wanted to do wing-walking for a very long time, as he used to parachute out of planes. He's not interested in any other experiences, so we aren't interested in anything else. Plus, when I checked on the RLD website, they do still have the wing-walking experiences, but charged at the higher rate of £459. I wouldn't have booked the wing-walking experience, if I'd known that it was going to be this difficult to book. RLD have already been provided will the booking confirmation evidence, the voucher and security number codes, so it really shouldn't be this difficult to book this expensive experience in. We wouldn't recommend booking through RLD, as there's no response to phone calls, and our experience demonstrates that the customer service has not been honest about the experiences that are available. There are plenty of other vendors, plus you can cut out the middle-man, and book direct (which is what we'll be doing in the future).

Received as a present for our wedding have struggled since 2018 to book anywhere to go as the companies do not get back to you when you ask them if they have availability for particular dates - how are you supposed to book anywhere? Asked for a refund was told not possible use it for Christmas presents for people! Haven’t spent any of it on ourselves - voucher runs out in July & obviously we’re not going to be able to use due to the virus which I would class as exceptional circumstances and still will not refund! Ruined our wedding present, more than happy to take your money but customer service is shocking I would recommend using a different company if you want to purchase a special experience for your friends or family

Purchased 2 of the special offers shown on Red Letter days website as GBP30.00 for 2 people for a 3 course meal and a glass of wine. This was apparently a reduction in the normal cost of GBP49.90 Arrived at the restaurant as booked and my family of 4 were seated and given menus. I thought it was prudent to advise that we had the Red Letter days vouchers and this is when the whole experience turned negative. Firstly the normal menu was retracted and we were then given a restricted menu with very limited choices. The Red letter day menu was very cheap and nasty.. When we checked in the restaurant there were other offers by Prezzo of around GBP 15-16 per person that did not have such restrictions. Admittedly there was no wine, but that would have been fine by me. My main complaint is that this special offer is mis-leading as it did not specify that there was a restricted menu. Also advising as a special offer for GBP 30.00 is also mis-leading without advising your customers that the offer was limited to a very small menu choice we were left feeling like the poor relatives... Avoid this offer as it is not clearly shown what you will get and this is definitely NOT value for money or anything special.

We had a brilliant time with the degree of involvement tailored to the ease of the customer. The more daring partner headed straight for the mountains while the other took the safety of the passengers maybe too seriously. Maybe next time we will try out a landing on water!

I found the entire process of dealing with Red Letter Days problematic. This started with difficulties using the Red Letter webpage on a mobile device. Problems continued with being unable to determine the exact venue (we were given two addresses, one of which was completely wrong). The problems were only resolved when I managed to finally determine the name of the company providing the service and we resolved the issue ourselves."

Absolutely terrible will not be buying from red letter days again. Tried to book a first time and no one got back to me and tried to book a second time and they were saying voucher is not valid. Waste of money and may as well just not have purchased. When trying to get a refund all I got back was you purchased the voucher too long ago however it will not work terrible. Not even worth the one star

Travelled 3 hours to airfield to be told Optimus Prime lorry had broken down so would not be able to drive it. Instead was given a plain black lorry to drive but could take pics after of the Optimus Prime lorry as it was parked there. Not the same as driving the real thing so complained to Red letter days & they said Car chase heroes upgraded us to better experience with the plain lorry. Don't see how this can be as the lorry I drive is not even available as an experience. So no part refund or discount off next experience purchased which is not good customer service. Will stick with Buyagift they are so helpful.

We were given a red letter voucher, as we were unable to use it within the specified period it became expired. We tried to get it revalidated but was unable to do so. Waste of money and not good response from staff No more red letter days from my family

Received a voucher to attend a bread baking course at 'Ann's smart school of cookery'. Much as we would love to learn better cooking skills, the chef leading the bread baking course was very disappointing to the point of not even being able to complete a simple garlic bread. He was blatantly blagging it: not dispensing any advice on types of ingredients, regularly using incorrect utensils and utterly disengaged. But for a few minutes by another staff member who intervened (seemingly to save face) we would have walked out! This is very poor indeed! We complained via email and we did not even have the courtesy of a response.

The arrangements went very smoothly.We turned up on the day at this stunning place to be greeted by very friendly staff. The weather was to cool the sit outside but we were seated in the very nice diningroom. We than had a choice to make of different teas and coffee and we were asked throughout our stay or they could refresh our drinks. The sandwiches,cakes and scones all looked fantastic and tasted the same. Thanks to all the staff who made this a experience to remember and we would recommend it to anybody.We certainly will be back!!