HQhair Reviews - www.hqhair.com

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★★☆☆☆
1.6 / 5
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid this company!!!”

Written on: 17/11/2021 by KatelynCoughlin (1 review written)

Never received my items and no refund!!! Customer service said they couldn't find the info of my order and couldn't do refund!!! … Read Full Review

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★☆☆☆☆

“Neither order nor money”

Written on: 16/05/2017 by olga67 (1 review written)

I ordered twice in this shop, first time it was properly delivered to Russia, my second order was not. After contacting their costumer support I've got reply :,, As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement.,, I did not know about this time frame, moreover on their site they point on letting more time for delivery than expected! Feel myself quite cheated, moreover the reply was automated and in spite of… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Appalling Service”

Written on: 21/04/2017 by Maddoxd211 (1 review written)

I am still waiting for an order which should have been delivered 7 days ago, despite paying for next day delivery. I now want to cancel the order but the customer service is abysmal… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“NEVER RECEIVED ITEMS”

Written on: 06/02/2017 by AraceliRamirez381 (1 review written)

WAITED WAITED AND WAITED A TOTAL OF SIX WEEKS NEVER GOT WHAT I PAYED FOR WOW... HAD TO MAKE A CLAIM WITH MY BANK HOPING THEY CAN DO SOMETHING ABOUT IT.. I CONTACTED THIS PLACE AND THEY TOLD ME TO CONTACT CUSTOMS TO SEE WHATS GOING ON WITH MY ORDER WHAT THE HECK KIND OF BUSINESS IT THIS..LISTEN TO THE BAD REVIEW PEOPLE BECAUSE YOU DON'T WANT TO BE IN THE SAME SITUATION AS US .. THIS SUCKS!!… Read Full Review

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★★★★★

“Great service. Tracking available item arrived very...”

Written on: 03/02/2017

Good price and product. Will recommend to friends. Very quick delivery nicely packed and boxed… Read Full Review

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★☆☆☆☆

“NEVER received item”

Written on: 11/01/2017 by kj4g (1 review written)

I am currently going through Paypal to investigate for a refund, but I'm not expecting any resolution or refund from this company. After 30 days I never received my item. I contacted them multiple times, only to be told they can't help me. I filled out their claim form and everytime they responded telling me it was not accepted, but when I asked why they don't provide a response. They took my money and did not send my item. They did not help in trying to track the package (if they ever sent it)… Read Full Review

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★☆☆☆☆

“Never got my order”

Written on: 30/12/2016 by dabboor55 (1 review written)

Ordered on 9/10/2016. Never got the order. Website is unfriendly. All I got from them after asking a couple of times is your order was shipped. Never order from them. They take your money and leave you in the cold… Read Full Review

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Was this review helpful? 1 0
★★★★☆

“GHD's arrived on time via international shipping”

Written on: 09/12/2016 by Jane_H123 (2 reviews written)

I was skeptical after reading some bad reviews after I had ordered some GHD's, without tracking. However, they arrived on the exact day they said they would so I was very pleased in the end. I would buy from here again, but probably would track the order next time to save worrying about it… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 08/12/2016 by Kearnskd100 (1 review written)

Order I placed on 01/12 still not been delivered, despite showing as in stock. Had an email saying it was on special order with the supplier, which does not make sense to me. I rang them and was told the item is indeed in stock and that there must have been an error their side as to why it wasn't dispatched. But they also said they couldn't send the item out today, because the cause of the issue needed to be investigated! Bizarre - I've never had any issues with this company in the past, but I… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“sent broken/leaking items”

Written on: 17/11/2016 by hmMitchell463 (1 review written)

The items arrived leaking. I am surprised the bottle isn't sealed. Contacted CS many times, sent pictures. They only offered 20% refund. I asked them to arrange pick up for the items since postal won't accept leaking items. They stop responding to my requests.... There are so many bad reviews about this company online. I should checked before ordering from them… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Who runs this company?!”

Written on: 02/11/2016

HQHair in years gone by USED to have excellent service with prompt communication after placing orders and speedy delivery. Now you have to literally beg them to give you updates and ask when the items you purchase will be delivered, because there is zero communication. When you log in to your account it states that the order is being processed and it appears that dispatch is the day after you place an order. Well with my latest order, I am still waiting 9 working days later for dispatch!… Read Full Review

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★☆☆☆☆

“POOR SERVICE!!! HAD TO CONTACT TRADING STANDARDS”

Written on: 06/08/2015 by Ellasmum (1 review written)

Awful trader, appalling customer service and had to contact trading standards. Products just thrown into a box with no order details and were left at the side of my house as I was at work when delivered. After using products for a few days I had concerns regarding my items as my scalp became very dry and my hair seemed very greasy. I contacted the company regarding these issues as I was concerned the items were counterfeit. Very difficult to make contact with them, they requested line… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“WORST COMPANY I HAVE EVER DEALT WITH - DO NOT USE!”

Written on: 23/02/2015 by CHERRYLCAR (1 review written)

Large order received in January 2015 - damaged and items just thrown into a cardboard box with no packing whatsoever. Customer service was an absolute disgrace and just kept asking for photographic evidence over and over again which was sent. After weeks I sent a long letter detailing the complaint and again was asked the same thing - send a photograph. This rumbled on and nothing was done (despite my giving a deadline before I posted a review). I heard nothing and then contacted the Hut Group… Read Full Review

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★☆☆☆☆

“Free Gift Not Sent - Avoid”

Written on: 01/02/2015 by rob.duff (2 reviews written)

I purchased a Parlux hair dryer for my wife's Christmas present. I chose HQhair because they were offering a free Parlux Brush with the hair dryer. The hair dryer arrived, but not the free gift. At the end of January they sent me an email advising that the Parlux hair brush was finally on its way. But instead of a Parlux brush to match the Parlux hair dryer, they sent a back combing brush worth about 20p. They advise that the terms and conditions allow them to change the free gift. HQHair… Read Full Review

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★☆☆☆☆

“Sell faulty products and wash their hands of it”

Written on: 05/11/2014

I bought ghd straighteners with next day delivery. They did arrive as expected but are not working (don't switch on). I called HQ Hair customer services who told me they can't do anything about it! Apparently I had to contact ghd myself to organize a refund. When I call ghd, they tell me they can't arrange for a refund as I didn't purchase the item with them directly (not surprisingly). I call back HQ Hair customer services who now tell me I have to call back ghd again to tell them that their… Read Full Review

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★☆☆☆☆

“I ordered from this website twice. First time, with...”

Written on: 16/03/2014 by RylanWhittaker1979 (1 review written)

I ordered from this website twice. First time, with standard shipping, my ordered never arrived. I called them and they gave me online credit. So i ordered again, this time with fast tracked delivery, just to make sure i receive my things. The tracking didnt work and my order never arrived again. I called them and they said they dont deliver to PO box addresses and they won't give me a refund. I read everything on their website, it only says "free worldwide delivery", it doesn't say anything… Read Full Review

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★★★★★

“Fantastic product&super fast delivery”

Written on: 30/10/2013

I was surprised how quickly I got the Steampod product from UK to Slovenia (3days)!! And the product is simply amazing I got it for the best sconto price tht no web-site have it. I am ordering quite a lot from different web-sites but HQhair.com surprised me the most - and I will definitely order again on their web-site. Super quickly and with no complications - simply amazing!!… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 10/10/2013

I returned a parcel to them 18 days ago i sent it royal mail signed and tracked delivery as hq hair advise that...my parcel was recieved by them 16 days ago and they still havnt processed my refund i email and call them constantly for a response.emails are automated or copy and pasted...actually phoning them is a waste of time as they act so dumb on the phone i had one woman say to me the person who signed for it that name doesnt exist. I even emailed my proof of postage to them 5 days ago and… Read Full Review

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★★★★★

“Speedy service”

Written on: 03/10/2013

I was surprised to see so many negative reviews as I have just received my order today (Tuesday) that I placed on Friday evening complete with free gift. I have ordered from HQ Hair a few times and fortunately they have always been great....let's hope it stays that way!… Read Full Review

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★☆☆☆☆

“the worest shop ever !!!!”

Written on: 18/09/2013 by leemonka (1 review written)

I ordered twice at hqhair, one to Poland and one to Ireland and none of my oreders come to me. I wrote a lot of emails and service all the time write me the same that they send that things to me and blablabla...when I asked them to send me confirmation of sending my parcel they wrote me that they do me a replacment...what I can say is that that firm is a big mistification and they dont send parcels abroad, they claim that it missed and they dont return money but will pull it on time. Please… Read Full Review

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