Glasgow Pram Centre Reviews - www.glasgowpramcentre.co.uk

★★★★☆
3.8 / 5
73% of users recommend this
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Latest Reviews

★★★★★

“Excellent!!”

Written on: 30/09/2018

I came in here not really knowing much about any of the items I was after, other than a list. The person that helped us probably seen we were looking abit confused and came to help us. We couldn’t have asked for any better service. Although initially, I was thinking, oh this girl looks really young, don’t let that deceive you. She was very knowledge, brought all the items over to us, (assisting myself as I’m less able) giving us various options to choose from and was able to answer all… Read Full Review

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★☆☆☆☆

“This whole transaction has been a nightmare, to begin...”

Written on: 31/03/2018 by Kennedyd316 (1 review written)

This whole transaction has been a nightmare, to begin my pram was "awaiting stock" and when I saw that it was now in stock I have to PROMPT PramCentre with several emails to even sent it out to me, they did. I bought a new model of a pram from them, when it came it was immediately clear this was the OLD MODEL with stickers stuck over the old name to deceive customers, but sold for over £200 more. I contacted them for a return which took MANY MANY emails and almost a week of back and forth to… Read Full Review

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★★★★☆

“Happy first time parents ”

Written on: 04/03/2018 by nlMcKnight272 (1 review written)

fantastic as first time parents we managed to get the nursery furniture and pushchair car seat and base and a few pounds up as the prices are fantastic . at the time we picked two dates one that i would like the furniture delivered and assembled this was problem free . and i have just received my call that the pushchair is ready to collect on time (actually 1 week before ) we also have peace of mind that they are going to put the car seat and base in our car. So glad that i never… Read Full Review

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★★★★★

“Staff have been brilliant!”

Written on: 07/01/2018 by Eganqv478 (1 review written)

I haven't been the easiest customer to deal with in all honesty, I have had to change my easypay order a few times but they have not complained or moaned once. I've felt bad asking to change an order and at times, wouldn't blame them for telling me no and go away! Haha. But I've had nothing but professionalism, understanding and great customer service from the girls that I've spoke with at Pramcentre (love the online chat feature, it's so quick to get your questions answered!). I also love the… Read Full Review

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★☆☆☆☆

“The worst customer service ever! Have now been told 3...”

Written on: 22/11/2017

The worst customer service ever! Have now been told 3 weeks in a row my pram will be delivered that week and still wAiting to hear anything back , have now phoned the store 3 times and have always been told the same thing "someone will phone you back" I am now due in 1 weeks time will no pram or car seat, would never shop here again… Read Full Review

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★☆☆☆☆

“Terrible company, awful customer service!”

Written on: 20/08/2017 by Sianvcollins (1 review written)

Terrible customer service. Bought our pram here and within a month the wheels buckled, these were replaced only for the fault to appear again! Tried to return as not fit for purpose but got nowhere. They refused to acknowledge any problem, even though the wheels were clearly bent and had already been replaced! Have sent multiple emails and letters- no responce. Nobody answers phonecalls! Wish I had read reviews before going here. Avoid, avoid, avoid!!… Read Full Review

Ep2809's Response to Sianvcollins's Review

Written on: 07/09/2017

I agree with your comments.
Avoid this company. Trying to get a refund for non delivery of goods. Item ordered on 22/8 /17.
All e mails i sent have never been answered. Finally phoned them !!!. Their recorded message re instructions of what number you need to input on your phone is incorrect. However this information is correct on their web page !!
Cancelled the order & was promised a refund ASAP that day. Needless to say,I am still waiting, so have passed this problem to Paypal's Resolution Centre.

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★★☆☆☆

“Poor Service - Glasgow Pram Centre ”

Written on: 06/07/2017 by Warren268 (1 review written)

Ordered a Quinny Buzz & car seat, was informed all items are in stock and there ready to be delivered, delivery was organised for 5/7/17 and was told i would receive a text or email from the courier company notifying me when delivery would be due. I chased them in the morning and was told that the girl i had spoken to before hadn't even organised the order for delivery! (angry face) so i was then assured it would be sent out for delivery the following day 6/7/17 once again still not… Read Full Review

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★☆☆☆☆

“Doesn't even deserve a 1 star!!!”

Written on: 26/06/2017 by katieisted (1 review written)

Worse company to history! I have waited 8 weeks for my cot set, they then decided to deliver it on a day I wasn't in. They didn't even tell me they were delivering it!!! And after being told every week different things over the phone it will be next week, it will be next week it has been an absolute joke!! 3 weeks left of pregnancy my cot set arrived, however I now have the problem of my pram not arriving! Got given a delivery slot which then changed from 9.30-10.30 to between 6am-10pm WHO… Read Full Review

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★☆☆☆☆

“Pram not in store”

Written on: 16/02/2017 by Callie261 (1 review written)

Ordered a Venicci carbo black 3in1 pram on September 2016 for collection to be the start of Feb as due date was start of march 2017 and had been 2weeks early in previous pregnancy. I also repeated the collection date several times to customer advisor when ordering pram so it would be ready, to which I was told that it would and just to fone a couple of weeks before to arrange the Collection. So in the middle of January I contacted the store regarding order to which I was told they had the… Read Full Review

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★☆☆☆☆

“A very stressful time!”

Written on: 11/02/2017 by O'Donnell90 (1 review written)

We ordered a Quinny Buzz Xtra and Maxi Cosi car seat in Dec so we had plenty of time for delivery before out baby arrived in Feb. We were told it would take 2-3 weeks for it to arrive in store and then they would contact us. By the end of Jan, we still had not heard from them so phoned to double check that the order was in store. We were told it wasn’t but that it would be in that week or at the weekend at the latest. Again, we had no contact from them so phoned on the Saturday to check… Read Full Review

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★☆☆☆☆

“DO NOT TRUST PRAMCENTRE”

Written on: 23/01/2017 by Stonerp74 (1 review written)

I see from previous reviews that this company have been getting away with taking people money for items that they don't actually hav in stock for a long time now. Ordered highchair which was showing as in stock for 24hr dispatch. After four days it was still awaiting dispatch so I emailed them and got a response saying that there was a delay but if I was happy to wait the item would be in stock within 2 weeks. I checked three times that they were certain that stock would arrive as I wasn't… Read Full Review

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★☆☆☆☆

“Disgraceful, and that's being polite”

Written on: 09/01/2017 by Woodwardpn122 (1 review written)

Ordered items 2 x rocking horses. Unlike most people's complaints I actually received my items but honestly wish I hadn't. Items were to be given as presents and the state of the boxes put paid to that idea. Genuinely don't think the state of boxes could be any worse if they'd have been trampled on by a herd of elephant's. Disgraceful. Ridiculous. Only saving grace is I didn't spend too much so worth the cost to find out the absolute ineptness of these lot. Learn from mine and other people's… Read Full Review

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★☆☆☆☆

“Nightmare!!!”

Written on: 24/12/2016

Absolutely rubbish company! poor service! lack of communication to customers! will definitely not be recommending these to anyone!!!!… Read Full Review

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★★★★★

“Very nice experience”

Written on: 06/12/2016 by PaulinaPaulina (1 review written)

I would recommemd. Lady who sold us our pram was very patient and answeared all of our questions. Very good experience. Our product was in stock so we could collect it right away. We also reveived help to put our new pram to the car… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 01/12/2016 by andywillers (1 review written)

Just awful service. Ordered a product that said in stock, only to wait 3 weeks before contacting to be told they were waiting for it to come in stock. I then moved house (because who expects an order to take over a month) and then when i enquired half way through week four since ordering it turns out my stuff arrived ages ago, and was just sitting in the warehouse. But they couldn;t change my delivery address, so I had to cancel. Which they didn;t end up doing and I got a dispatch notification… Read Full Review

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★★★★☆

“A confusing shopping experience made painless”

Written on: 30/11/2016 by KorbinOlson275 (1 review written)

I visited the Pram Centre with my mum on Saturday 26th November to purchase a pram . Having no experience of this before I was very confused to say the least. She helped us with our choice and demonstrated functions of 2 prams we looked at. She answered all questions and was very helpful indeed. We asked a lot of questions and she was extremely patient. Credit due to her. We spent over an hour choosing a pram and then wanted to buy smaller items. There was a lot of waiting about to ask a sales… Read Full Review

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★☆☆☆☆

“Website shows items in stock, took over 1 month for...”

Written on: 29/11/2016

The website clearly stated all the items I ordered were in stock, which was important as we needed the buggy in time for our new baby. A week after I placed the order I still hadn't heard anything so I chased it up only to be told that nothing was in stock and the mis-information was blamed on the new website. I was then told it would be 2-3 weeks to which I replied if this was the case I'd cancel the order I was then told it would be 10 days so I decided to wait. 10 days passed with no… Read Full Review

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★★☆☆☆

“Poor communication”

Written on: 18/11/2016

Selected pramcentre as carseat (Britax Maxway) was best offer for value for money with free accessary pack. Informed that delivery will be within 7 days with an email to be sent informing us when. However 2 weeks down the line no email had been sent and no car seat received. After an email was sent where i received no reply i went online to their website to chat online. There i found out reason for not sending was because they were out of stock. This had not been communicated in an email nor… Read Full Review

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★★★★★

“attentive shopping experience”

Written on: 17/11/2016 by Kendrae111 (1 review written)

have purchased my expected grandaughters pram a couple of months ago.Found the staff very helpful without being over eager for a sale.we went home to research the chosen pram for the best price and went back to the shop the following day to order,we have now made 3 seperate purchases all with ease and speedy delivery.we have asked questions online in the evening and had a reply the following day.really can't find anything negative to say.saw everything at the shop on one visit made a list then… Read Full Review

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★★★★★

“Excellent service A+”

Written on: 17/11/2016 by Clinton264 (1 review written)

Ordered a VIB baby chair/swing on 10th November received it today 12th November couldn't ask for a quicker delivery as my grand daughter is visiting us tomorrow so perfect timing I am so happy with this item overall 10/10 definitely will be shopping at princess centre again thank you for a great service xx… Read Full Review

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