Bedworld Reviews - www.bedworld.net

★★☆☆☆
1.7 / 5
22% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre:

This business has asked us to point out that the website www.bedworld.net was acquired by new owners on 1/11/2015.


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Latest Reviews

★☆☆☆☆

“BARGAIN BASEMENT AT BEST”

Written on: 05/01/2022 by CaseThomson (1 review written)

Bedworld have described the mattresses on the single bed with trundle bed i purchased as “luxury memory foam pocket sprung mattresses” there’s nothing luxury about them. No signs of memory foam - I would expect to see my handprint in the mattresses after depressed for at least a few seconds and this certainly doesn’t happen. They’re flimsy and offer no support - when I picked the mattress up with one hand it bends in the middle to 90 degrees with little effort. When I press the side… Read Full Review

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★☆☆☆☆

“Joke”

Written on: 16/09/2021 by Jamis121 (1 review written)

Horrendous! Ordered a bed for my child back in August, 25th of August the bed arrives, damaged and with parts missing (feet). Eventually after various calls, emails, social media requests get a revised date for replacement of Saturday 4th. Bed arrives, no chrome feet again. Bed refused as i seething now. Delivery driver arrives again and puts his boss on the phone who assures me chrome feet have been posted and will i take the bed and a 25 pound refund. 16th of September, still no chrome feet… Read Full Review

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★☆☆☆☆

“Bed compliant no one to available to speak to a customer”

Written on: 07/09/2021 by 1331 (1 review written)

Ordered ajustamatic bed came within the paid the driver sons put it up 1st fault the webbing was torn and frayed on the bottom of frame sent e-mailed next morning was told to send photo as i live alone and 80yrs old told them that i could not take a photo they gave me a £20 rebate insult 2nd fault no screws to fix headboard they sent them no letter of appology 3rd fault 2 weeks of very uncomfortable sleep the mattress sides collapsed after e-mails went to and fro new mattress arrived… Read Full Review

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★☆☆☆☆

“Awful customer service, the worst I’ve ever experienced”

Written on: 12/07/2021 by DemiNicole (1 review written)

It’s been nearly a month now since I ordered my bed and all I wanted was an exchange of the colour. I have been chasing this nearly every day for a month. They don’t answer the phone, they don’t respond to emails. I received an email 2 weeks ago saying that samples were being sent out for colours, this was never received. On top of all of this they want to charge me £89 to exchange the bed despite it having faulty stitching and also they would have to come to deliver the new bed and… Read Full Review

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★☆☆☆☆

“Do Not Buy!!!!!!! ”

Written on: 19/02/2021 by 81Stanton (1 review written)

Horrendous although they have a phone number its never answered but they keep you on hold for hours, then confirm they will only communicate with you via email for 'transparency' The base of the bed is cheap nasty rubbish the mattress will do the job but wont last long. The drivers have no English at all and dispite answering the door on walking sticks expect help lifting. If its a choice between sleeping on the floor or spending your hard earned at bedworld, the floors a better option… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTSTHIS COMPANY IS TERRIBLE”

Written on: 08/01/2021 by mickymondeo (1 review written)

DO NOT PURCHASE FROM THIS COMPANY..TERRIBLE PRODUCTS BAD CUSTOMER SERVICES AND A FIGHT TO GET A REFUND… Read Full Review

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★☆☆☆☆

“do not buy from here”

Written on: 11/09/2020 by sonia123456789 (1 review written)

i ordered a bed 1 May , whennit came one part was faulty , i couldnt assemble it . it took till august the part. in the mean time the bunk bed was in 2 parts so my children could have a bed, another part broke . so into september now with a bunk bed that cant be assembled as it is dangerous. no correspindance from them , no reply to emails and no answer on the phones. the company used to be joseph onternational and also sleep direct. save your money… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THEM. I ordered 2 beds on May 2nd...”

Written on: 07/08/2020 by jpO'Connor179 (1 review written)

DO NOT BUY FROM THEM. I ordered 2 beds on May 2nd 2020. A few days later they only delivered one bed. Telling me the other one would come later that week. It didn’t. I was then promised a delivery date twice more but nothing came and no one ever answered my request for a refund. Today, 3 months later, I have finally won a PayPal case to get my money back. Read the reviews. They have done this to many many people. DO NOT BUY FROM THEM!! They don’t even deserve one star… Read Full Review

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★☆☆☆☆

“Avoid this company - shocking customer service”

Written on: 28/07/2020 by RobertHampton74 (1 review written)

I have so much I could write here but all I can say is avoid this company as they really do not have any customer service at all. Head office will not take calls and only accept emails and then they do not reply to them if you have any issues. We had everything go wrong with our order that you could think of but the best bit was when I called a store and I was told I was getting these issues because I was an "online customer". I was told if I had ordered in a store I would have had better… Read Full Review

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★☆☆☆☆

“DONT EVEN CONSIDER THEM!!”

Written on: 17/07/2020 by shijiaina (1 review written)

DO NOT IGNORE THIS REVIEW!! As someone who very rarely writes reviews, the horrendous experience I've had with this company has forced me to. The best thing this company can do is simply pack up and find something else to do with their lives. This is easily the worst experience I've had with any company in my life. After ordering a bed over a month ago, 2 cancelled deliveries (cancelled by bedworld), dozens of emails FROM ME to reschedule deliveries, and ridiculous excuses, I am left with no… Read Full Review

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★☆☆☆☆

“Worst service and rubbish products, am contacting Xray BBC”

Written on: 27/03/2020 by 140Coffey (1 review written)

The company states their King size beds are 6ft6in long, at measuring my king size bed I found it is only 6.4 ft long. I went to their shop and their specifications stated that a king size is 6ft6in, I measured all "king size" mattresses in the shop and all of them were 2 inches shorter than their official specifications. I demanded they collect the bed,first time they just didn't show up all day, I phoned them and was assured they would collect it the following Saturday, I stayed in all day… Read Full Review

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★☆☆☆☆

“Avoid if you value your sanity”

Written on: 09/08/2019 by Orionuk (1 review written)

Needed a new bed for my daughter and bedworld seemed to have what we wanted for a decent price. The product is not bad for what we paid but the customer experience has been beyond terrible. Firstly a delay in delivery. Lots of mis information. A few outright lies. Some broken promises. A one hour wait to try and call the help line only to be cut off. And best of all a member of staff telling me to shut up. Finally raised a complaint and was promised a call to discuss. Surprisingly I've heard… Read Full Review

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★☆☆☆☆

“Appalling quality: appalling customer service”

Written on: 02/08/2019 by aaranhouse (1 review written)

It would be quicker and less stressful to simply throw your money in the sea. Since our awful experience at the hands of Bedworld, we have learned there are 100's of 1-star reviews on numerous review sites, all describing the same symptons - Shoddy workmanship, flimsy materials, terrible service on the phone, contacts claiming they are head supervisor able to give refunds despite terms and conditions only to be denied later in hostile emails or, if you can wait an hour or so - on the phone. In… Read Full Review

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★☆☆☆☆

“total rubbish for Beds”

Written on: 16/07/2018 by KevinRoth (1 review written)

Mattress lasts approx 7 mnths drawer on divan collapses to return you pay delivery to send back avoid at all costs customer services seem very abrupt… Read Full Review

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★☆☆☆☆

“Yet to receive item after 6 days and unable to fontact”

Written on: 27/06/2018 by NiaGoodwin418 (1 review written)

Bad experience. Unable to get through on phone several times to ask when delivery would be. I ordered on 21/06/18 and received email next day that i would be contacted 48 hours before delivery. Delivery time on website under mattress bought stated 2-6 days so i expected. It's the 6th day today yet no contact. Bed was ordered for health reasons and i now sleep on recliner chair . I have sent an email and will send another to cancel order as frustrating and can't wait anymore. Calls not picked… Read Full Review

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★★★★☆

“Much better than expected ”

Written on: 05/06/2018 by Meshaha112 (1 review written)

I ordered a bed for my daughter and son in law and sent them the email as a surprise. They sent me a message back saying that I shouldn't have ordered from a .net and that they had read reviews which were awful. I was very worried and my son in law said that he had been unable to contact the company by phone. I started to think it was all a bit of a scam but then he emailed them and got a reply quite quickly. After this things went smoothly and they spoke to him on the phone and the woman was… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 12/01/2018 by TeaganKehoe (1 review written)

Ordered a bed, still waiting for agreed delivery 2-6 days, now on the 7th day, no communication from bedworld, had to call to enquire the whereabouts of my order, given numerous excuses, different misleading messages from staff, rude staff, the worst customer service I have experienced, no remorse for their actions at all. Told my payment is pending, how can that be when my payment was confirmed on day of purchase and they send me a confirmation email, my bank statement clearly shows the… Read Full Review

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★☆☆☆☆

“Terrible experience from this company”

Written on: 25/11/2017 by ylStanton240 (1 review written)

I ordered a kingsize wooden bed frame and mattress from this company and also for my old bed to be taken away. As I am disabled this was the ideal service that I was looking for. Today however, they sent one delivery driver to deliver a heavy wooden frame and mattress and because like many people my door is a distance from the road this was an issue. I would have thought in any case there should be 2 people for such a task but seems when I spoke to the manager today that because their beds… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 16/11/2017 by 340Daniels (1 review written)

I had a half a bed delivered. Customer services were useless. I could not find a relevant phone number so I emailed many times and got nowhere until I threatened them with legal action and sent a Letter of Claim. As if by magic, they rang me!!! They sent a courier to collect the half a bed and I then went to a reputable company. Please, please don't buy anything from this shambolic, excuse of a company. I'm surprised they're still trading to be honest! … Read Full Review

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★★★★★

“10/10”

Written on: 11/11/2017 by audreygarland (1 review written)

Mattress seems perfect but time will tell. Price & customer service excellent & delivery driver was just wonderful and so nice & helpful. Totally impressed!! Thank You … Read Full Review

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