Bedworld Reviews - www.bedworld.net

★★☆☆☆
1.8 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre:

This business has asked us to point out that the website www.bedworld.net was acquired by new owners on 1/11/2015.


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Latest Reviews

★☆☆☆☆

“Avoid if you value your sanity”

Written on: 09/08/2019 by Orionuk (1 review written)

Needed a new bed for my daughter and bedworld seemed to have what we wanted for a decent price. The product is not bad for what we paid but the customer experience has been beyond terrible. Firstly a delay in delivery. Lots of mis information. A few outright lies. Some broken promises. A one hour wait to try and call the help line only to be cut off. And best of all a member of staff telling me to shut up. Finally raised a complaint and was promised a call to discuss. Surprisingly I've heard… Read Full Review

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★☆☆☆☆

“Appalling quality: appalling customer service”

Written on: 02/08/2019 by aaranhouse (1 review written)

It would be quicker and less stressful to simply throw your money in the sea. Since our awful experience at the hands of Bedworld, we have learned there are 100's of 1-star reviews on numerous review sites, all describing the same symptons - Shoddy workmanship, flimsy materials, terrible service on the phone, contacts claiming they are head supervisor able to give refunds despite terms and conditions only to be denied later in hostile emails or, if you can wait an hour or so - on the phone. In… Read Full Review

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★☆☆☆☆

“total rubbish for Beds”

Written on: 16/07/2018 by KevinRoth (1 review written)

Mattress lasts approx 7 mnths drawer on divan collapses to return you pay delivery to send back avoid at all costs customer services seem very abrupt… Read Full Review

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★☆☆☆☆

“Yet to receive item after 6 days and unable to fontact”

Written on: 27/06/2018 by NiaGoodwin418 (1 review written)

Bad experience. Unable to get through on phone several times to ask when delivery would be. I ordered on 21/06/18 and received email next day that i would be contacted 48 hours before delivery. Delivery time on website under mattress bought stated 2-6 days so i expected. It's the 6th day today yet no contact. Bed was ordered for health reasons and i now sleep on recliner chair . I have sent an email and will send another to cancel order as frustrating and can't wait anymore. Calls not picked… Read Full Review

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★★★★☆

“Much better than expected ”

Written on: 05/06/2018 by Meshaha112 (1 review written)

I ordered a bed for my daughter and son in law and sent them the email as a surprise. They sent me a message back saying that I shouldn't have ordered from a .net and that they had read reviews which were awful. I was very worried and my son in law said that he had been unable to contact the company by phone. I started to think it was all a bit of a scam but then he emailed them and got a reply quite quickly. After this things went smoothly and they spoke to him on the phone and the woman was… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 12/01/2018 by TeaganKehoe (1 review written)

Ordered a bed, still waiting for agreed delivery 2-6 days, now on the 7th day, no communication from bedworld, had to call to enquire the whereabouts of my order, given numerous excuses, different misleading messages from staff, rude staff, the worst customer service I have experienced, no remorse for their actions at all. Told my payment is pending, how can that be when my payment was confirmed on day of purchase and they send me a confirmation email, my bank statement clearly shows the… Read Full Review

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★☆☆☆☆

“Terrible experience from this company”

Written on: 25/11/2017 by ylStanton240 (1 review written)

I ordered a kingsize wooden bed frame and mattress from this company and also for my old bed to be taken away. As I am disabled this was the ideal service that I was looking for. Today however, they sent one delivery driver to deliver a heavy wooden frame and mattress and because like many people my door is a distance from the road this was an issue. I would have thought in any case there should be 2 people for such a task but seems when I spoke to the manager today that because their beds… Read Full Review

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★☆☆☆☆

“Appalling Company”

Written on: 16/11/2017 by 340Daniels (1 review written)

I had a half a bed delivered. Customer services were useless. I could not find a relevant phone number so I emailed many times and got nowhere until I threatened them with legal action and sent a Letter of Claim. As if by magic, they rang me!!! They sent a courier to collect the half a bed and I then went to a reputable company. Please, please don't buy anything from this shambolic, excuse of a company. I'm surprised they're still trading to be honest! … Read Full Review

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★★★★★

“10/10”

Written on: 11/11/2017 by audreygarland (1 review written)

Mattress seems perfect but time will tell. Price & customer service excellent & delivery driver was just wonderful and so nice & helpful. Totally impressed!! Thank You … Read Full Review

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★☆☆☆☆

“Really awful avoid at all cost”

Written on: 18/10/2017 by Tere5a (1 review written)

Ordered 4ft mattress only to receive 4ft 6. They are saying I ordered wrong but You don’t get order confirmation of what you ordered so their word against mine. They send you an email from a really strange private email address with an error link you can’t click in to saying it is not safe! They want to charge me £50 to exchange or £79 to collect for a refund. Complete daylight robbery! They will only communicate through email so taking forever. Avoid this company!!!… Read Full Review

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★★★☆☆

“My bed”

Written on: 14/10/2017 by Ray373 (1 review written)

I ordered a bed and 2 mattresses from bed world . The delivery was shocking never received our items until gone 9pm I was advised it would be between 1 and 7 . I had young children whose old mattresses were being removed and they could not go to bed until their new ones arrived nightmare . I had to take beds upstairs myself at 9pm at night not happy . However beds are lovely good quality packaged well and comfortable just shame delivery let them down no customer service answering phone after6pm… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 28/09/2017

Avoid this site... item not as described..rude customer service. Very bad experience… Read Full Review

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★★★★★

“Bed and Matress”

Written on: 27/09/2017 by 170Johnson (1 review written)

Good customer service experience very fast and efficient in delivery. Great value for money and I would recommend bed world to anyone… Read Full Review

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★☆☆☆☆

“Disappointing product ”

Written on: 20/09/2017 by Kellen72 (1 review written)

WHen I unpacked the mattress I realized it was not the one advertised on their eBay site. When we sat on the mattress I could feel the bed base and every spring!! Really really poor product. I tried to contact them via phone to find out how to return it as it came rolled up and was unable to use the original packaging the phone just rang out and since then has been constantly engaged. I emailed them through ebay to help me return the product but no response. Finally today over a week after my… Read Full Review

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★☆☆☆☆

“1500 pocket sprung matterss”

Written on: 06/08/2017 by mickybate (1 review written)

poor quality do not use this company to my people leaving bad reviews on other sites… Read Full Review

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★☆☆☆☆

“NEVER NEVER THINK OF BUYING FROM THESE PEOPLE”

Written on: 30/05/2017

This is by far the worst company I have ever bought from. Goods don't arrive complete, customer service is appalling. Goods don't arrive at all, and all you get is pitiful excuses, and blaming their third party transport company. Ordered a bed. wrong size slats arrived. told 14 days to exchange. what a joke. asked to take a stupid photo. nothing happened. had to buy new slats from elsewhere. Mattress ordered at the same time, 30 days later, still no sign of it despite being advertised as next… Read Full Review

Bevlees38's Comment

Written on: 05/07/2017

I agree with everything you have said about this company. I ordered a bed for my disabled daughter 2 weeks ago. Delivery date said 1st July, no bed arrived. I got a text to say it would be delivered Monday 3rd July so I disposed of my daughters bed ready for new bed to go in. It did not arrive and no one bothered to contact me. My disabled daughter had to sleep on the settee. I emailed someone that night and someone phoned me the next morning. They said the bed would arrive the following day (Wednesday 5th July). We are on Wednesday 5th July today and the time is 5.10pm. Still no bed but apparently it is on it's way and should be here in the next 45 minutes. Time will tell if it turns up. I will take it further if it does not turn up. I have got all screen shots of the chat conversations I have had from the so called chat helpline. Also the texts between myself and the so called owner of the business.

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★☆☆☆☆

“don't buy ”

Written on: 06/03/2017 by gtFlood423 (1 review written)

I ordered from this site mattress which supposed to come with pillows and duvet but I received only mattress which was wrong and really bad quality. I called them and was told i will get rest of delivery in couple of day. Called again 5 days later and found out it was left outside and they can't even provide any delivery proof, i never instruct them to leave outside. I never got my delivery still struggling to get refund and they don't wana know about really bad mattress they delivered. I… Read Full Review

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★☆☆☆☆

“N0 customer service”

Written on: 05/03/2017 by 228O'Neil (1 review written)

We ordered a bed and mattress from them we were entitled to free pillows and a quilt for spending over £150 firstly they never delivered on the date they told us instead emailed us at dinner time even though they had our telephone number and my husband had taken the day off, there excuse was the box was damaged.they gave us another date so another day off didn't arrive on that date this time the excuse was the van had broken down !!!.the next date they did deliver so all in all we three days… Read Full Review

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★☆☆☆☆

“Do Not Buy”

Written on: 23/02/2017

I purchased a replacement mattress for my old one. Advertisement clearly stated single mattress 1550 pocket sprung with Memory Foam. Medium Feel = 2. Turned up next day however Mattress felt like a 4 and no memory top as suggested. Called back and asked for it to be collected and refunded and was told need to pay £40 collection and on top of that they will call me a day before the collection. I read there T&Cs and they are already quoting sale of goods act. Have logged with trading standards… Read Full Review

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★☆☆☆☆

“Do Not Buy!”

Written on: 20/02/2017 by Munawars (1 review written)

I purchased replacement mattress and what was explained in advert and what I received was shocking to say the least. I ordered 1550 pocket with "memory foam" mattress and it was advertised as medium comfort "2" feel. Mattress turned up and felt more like a "4" or "5" extra hard mattress without any memory foam on top. Contacted them back and they asked me to pay £40.00 for returning mattress and could not even give me a collection date or time. Do NOT buy direct and use Paypal through Ebay or… Read Full Review

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