Quiz Reviews - www.quizclothing.co.uk

★☆☆☆☆
1.5 / 5
14% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid at all costs”

Written on: 31/01/2022 by KareemHart182 (1 review written)

Send out wrong size and then refused replacement or refund… Read Full Review

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★☆☆☆☆

“Still waiting for refund”

Written on: 08/11/2021 by Scunnyt00n (1 review written)

Returned 3 dresses in 2 separate orders. They were received by Quiz on the 22nd Oct. I have proof of postage. However I still haven’t received my refund. I now have to wait a further 48 hours whilst they investigate even though I’ve sent numerous emails regarding these returns. First time using this company and will not be using again… Read Full Review

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★★★☆☆

“Rude”

Written on: 20/06/2021 by Alisonqtqt (1 review written)

I'm a crossdresser who shops in both male and female mode. I love Quiz clothes and have bought many items. There are two mature assistants one is very nice and the other is rude and sarcastic, on two occasions I've put the clothes back on the rail and walked out the shop after an unacceptable comment from the rude assistant. I will shop there again but only when the nice assistant is in the shop… Read Full Review

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★☆☆☆☆

“AVOID BUYING ANYTHING ONLINE FROM QUIZ ”

Written on: 10/03/2020 by 485MacPherson (1 review written)

Avoid buying anything from quiz online !!! yesterday my daughter ordered a dress online you took the money out of the account but no confirmation email was received saying that you have received the order (but you took the money!!) i contacted you through messenger today which took forever for you to reply, eventually you said the money would be refunded back to my card within 5 days - yes five days !! This evening i ordered another dress and paid again extra for next day delivery and guess… Read Full Review

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★☆☆☆☆

“DO NOT USE. TAKE YOUR MONEY THEN DONT DELIVER YOUR ORDER. ”

Written on: 05/03/2020 by Carrtd1951 (1 review written)

IM WARNING YOU NOT TO USE THIS COMPANY. THERE TAKE YOUR MONEY THEN DONT DELIVER YOUR ITEMS. BUYER BUYER… Read Full Review

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★☆☆☆☆

“Beware!!!”

Written on: 03/01/2020 by EdenLad (1 review written)

Returned 5 dresses which were bought for my Daughter, but they only refunded three leaving me £230 out of pocket! All five were in the same parcel, so they've obviously received it and they've signed for it undamaged so the two missing dresses must have been in there! Non-existent customer service, totally un-helpful. Going to a Solicitor today to take them to the Small Claims Court. I've NEVER had such shockingly poor service from any company before !!! … Read Full Review

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★☆☆☆☆

“Don't do it to yourself”

Written on: 11/12/2019 by Tierneyqb281 (1 review written)

Quiz gave me an option to deliver my items to a shop, which i selected as i work full time hours. I received an email to say they were unable to deliver my item. I had requested next day delivery. I called the shop to speak about my parcel and he advised they do not accept deliveries from Hermes. My parcel was delivered to the flat above rather than to the address i selected. On emailing quiz they have stated they are not liable as in their opinion it was delivered to the right address although… Read Full Review

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★☆☆☆☆

“I ordered a dress and confirmation came through...”

Written on: 29/11/2019 by ShirleyBrown (2 reviews written)

I ordered a dress and confirmation came through telling me an email will be sent when dispatched well guess what? Nothing came. I’ve emailed them over and over again and now they are asking fir my signature ( now why would they need that if it hasn’t been dispatched also my signature could be used anywhere). They know they won’t send you order and just give you the run a round. Don’t order people’s or your money is lost. I’m going through debit card disputes now/ charge back. They… Read Full Review

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★☆☆☆☆

“Never shop here ”

Written on: 03/06/2018 by Camila471 (1 review written)

The delivery of my order from Quiz was late and I recieved no response from the customer service team for over week when contacting them to find out where my parcel was and heard nothing till it was actually delivered. The items arrived shoved unfolded into bags with no care in the world for how the customer would receive them. I ordered two of the same dress in different sizes and they were both shoved into the same bag. I decided to return the items as they arrived too late for the event… Read Full Review

Vhunt's Comment

Written on: 24/10/2019

Yes had similar issues. Refund refused when items returned. Customer services are disgusting. No phone number, only email, rude and unhelpful ignore your issues and send standard emails that don't answer the queries. NEVER SHOP HERE EVER IS MY ADVICE

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★☆☆☆☆

“Worst customer experience ever!”

Written on: 16/01/2018 by Nic0le202 (1 review written)

Worst customer experience I have ever had. Do not order from online!!! I had my order sent to a nearby collection store, but was unable to collect it several times because I didn't have a barcode. Quiz finally admitted they had sent it by the wrong courier (how I have no idea). I was never able to collect/receive my order after 3 separate attempts of trying and it took them over a month and about 20 emails before they gave me a refund. I will be reporting them to the consumer ombudsman. They… Read Full Review

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★★★★★

“Best service I’ve had since a very long time! Thanks...”

Written on: 10/01/2018 by Robles49 (1 review written)

The person I dealt with at HQ is efficient, and very much an asset to the company. After a seriously bad issue previously with a huge retailer I panicked and emailed every portal and commented everywhere for an error I made for a dress. Needless to say, she responded to my next day email politely and quickly therefore I deleted all my Facebook comments (how embarrassing) and for my stupid mistake she rectified it. Definite 5* for this lady! Thanks for saving me xxxxx… Read Full Review

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★☆☆☆☆

“Appaling customer service”

Written on: 17/10/2017 by Michellek1967 (1 review written)

Bought some sandals and when I got home I realized she had given 2 x right feet. It's a 60 mile round trip so didn't want to take them back as the last size. I contacted customer services online as I thought I could post them. They said no I had to return them to the shop and there was nothing they could do. I said forget it as they only cost £15 and would cost more in petrol, they replied OK nothing they could do. I used to shop a lot with Quiz not so sure I will now. No loyalty to customers… Read Full Review

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★☆☆☆☆

“Communication problem”

Written on: 27/07/2017 by Haysyk93 (1 review written)

Online order was sent to me by post which was fine, when I got the order it was not the order I placed as I checked my confirmation email to make sure I had not ordered the wrong item. Tried to contact Quiz, no joy whatsoever!! Tried to phone them, NO CUSTOMER SERVICE. Had to email them, I done that a week ago, and still no response! This was an urgent query as I needed my item for holidays, so had to reorder item (thankfuly wasn't too expensive so I can afford to wait for the refund of 1st… Read Full Review

Cmullenger's Comment

Written on: 08/08/2017

How fast was the standard delivery, ordered last night (Tuesday) and need my dress for Saturday , still no email to say if it's been dispatched

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★☆☆☆☆

“Awful customer service”

Written on: 18/05/2017 by Kristophers200 (1 review written)

About a month ago I had 2 orders from Quiz website delivered. Each of them missed 3 items which somehow were omitted and not present in the delivered boxes. I have reported it to the customer services and initially was promised that it was going to be dealt with quickly. It has been a month since there. I still have not received the refund for the goods I have paid for but have never received. The customer services have not been responding to any of my recent enquirers, they completely ignore… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 18/05/2017 by Kristophers200 (1 review written)

About a month ago I had 2 orders from Quiz website delivered. Each of them missed 3 items which somehow were omitted and not present in the delivered boxes. I have reported it to the customer services and initially was promised that it was going to be dealt with quickly. It has been a month since there. I still have not received the refund for the goods I have paid for but have never received. The customer services have not been responding to any of my recent enquirers, they completely ignore… Read Full Review

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★☆☆☆☆

“Missing parcel ”

Written on: 13/05/2017 by Broussard228 (1 review written)

Worst customer service ever Parcel did not arrive and trying to get through to Customer service was painful Still no parcel or refund Will never shop with them again… Read Full Review

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★☆☆☆☆

“Worst customer services ever and faulty garments”

Written on: 11/04/2017 by Collins117 (1 review written)

I purchased a dress recently and washed it according to the care label. The dress has fallen apart and Quiz have blamed me. The customer service is rude and arogant. I have stated over and over my consumer rights and they don't give a hoot. Now seeking legal action to make this conpany listen. How can they be exempt from law?! Do not let Quiz have your money… Read Full Review

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★☆☆☆☆

“Really bad Customer Service ”

Written on: 07/04/2017 by jtomsin (1 review written)

I bought a dress online from Quiz, waited the amount of time they gave me for delivery, then I had a message saying it was delivered through my post box, I have not had any items delivered to my house. I contacted the customer service, being very polite and the message I got back was it item has been delivered there is nothing we can help you with. If a company has made a mistake with the delivery address how is this my responsibility to pay for their mistake? This was the last I heard from… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 20/02/2017 by YaritzaRobles351 (1 review written)

Ordered a dress shoes and other accessories for next day delivery never got the things. Then paid extra £5.50 for a guaranteed next day delivery. Only to receive accessories no dress and shoes. When I called them after waiting for over half an hour on the phone, I was informed the dress and shoes were out of stock. It ended there. Quiz have nice things but terrible customer service… Read Full Review

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★☆☆☆☆

“Incorrect refund ”

Written on: 30/11/2016 by YuremTemple (1 review written)

I ordered five bridesmaid dresses online and returned three of them but have only received a refund for two dresses. They have said that I needed to provide a copy of my return receipt. I do not have this as it was sent with these three dresses that I returned! Trying to battle it out with them now hopefully I will get my £150 back that I paid for them and not £100! I will be taking it further if I don't Get it!… Read Full Review

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