West Bromwich Building Society Reviews

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  • Customer Service

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  • Local Branch

  • Cash Point Facility

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West Bromwich Building Society

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Latest Reviews

★☆☆☆☆

“Happy to destroy individuals with no care ”

Written on: 14/09/2021 by NathalieThomas400 (1 review written)

Horrible way to treat people! Give you hope with AIP…then when you have hope and home (that you would never have looked at if wasn’t for West Brom) to then take it away and pocket the fact you want that home and take the £8k to pay out of mortgage you currently have with them and stress finding another, 13 years I have been with them once gone, never going back..as accordingly to them it ok to give AIP as small print says not 100% so it ok to lead you up a garden path and then destroy you!… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 28/07/2019 by Kelf18 (1 review written)

My family and I have had an awful experience with this building society. My dad took out an equity release mortgage with them and he’s sadly passed away. Upon his passing we had to deal with their employee. She treated us with so much disrespect which really upset me and my family especially at this very difficult time. She was very rude and didn’t have a clue what she was doing. I made her aware about a boundary dispute at my dads property whereby the neighbour had taken some of our land… Read Full Review

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★☆☆☆☆

“AWFUL - Terrible service and poor mortgage access”

Written on: 12/04/2019 by 239Sweeney (1 review written)

Overall the West Brom is a poor lender. Their service lacks professionalism and the use of online access to your mortgage is non-existent. It is never easy to make payments to your mortgage and you can be 100% guaranteed that the Mortgage Team will a mistake a some point with your account. I would strongly advise that you look at another lender on the high street for mortgage or savings products. The West Brom are not consistent in their approach to lending and will often change processes… Read Full Review

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★☆☆☆☆

“Savings account that won't accept deposits!”

Written on: 25/01/2019 by xzStone378 (1 review written)

Easy enough to open this account but be warned. Your Nominated bank account is the ONLY account you can PAY money into the Websave! Fair enough for the nominated account to be the only account to withdraw into. Had a large sum returned as it wasn't from my nominated bank! Several phone calls later and extreme stress levels to track down what had happened to my deposit. After searching the West Brom web site I found that to change the nominated account a form has to be downloaded, filled in… Read Full Review

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★☆☆☆☆

“Equity release”

Written on: 05/12/2018 by Wbbscrap (1 review written)

This company sold my parents an equity release mortgage where the interest accumulated at a ridiculous amount. I complained but the couldn’t give a xxxx. Totally disgusting company. They even wanted to charge interest after my parents were both dead. Totally immoral… Read Full Review

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★☆☆☆☆

“Turing a blind eye to blatant fraud that been...”

Written on: 09/12/2017 by MylieRivera (1 review written)

But to Let mortgages. Totally deceitful and illegally presented commercial valuations submitted to the society by their own approved panel surveyors. Not once but twice submitted. Additionally the conveyancing solicitor who has a duty in law to me and also to the lender, omitted all sales conditions and did not declare the gifted deposits. The property was completely mis described, was 1 bedroom short, and the property was supposed to be fully refurbished, was virtually uninhabitable. The… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 09/10/2017 by Dalrymplerl355 (1 review written)

Wish I had never taken our mortgage out with these idiots. 1. Errors and inconsistencies in documentation. 2. Extremely vague conditions set on what repairs had to be done, unhelpful in trying to resolve queries. 3. Ridiculous constraints imposed on which contractors could do the work. 4. Staff at the call centre generally have no idea what they are doing. Avoid at all costs!!! … Read Full Review

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★☆☆☆☆

“Mortgagage Nightmare! ”

Written on: 04/05/2017 by HectorMcIntyre (1 review written)

Went through L&C who recommended West Brom. Weeks of silly questions, mountains of documentation sent substantiating every aspect of our application only to have them refuse to give me a mortgage on the basis that my partner will be living in the property with me and therefore they will only lend to both of us! This is after supplying letters stating my partner will have no future claim to the property etc and monies for deposits being completely separate. Met all their demands then still… Read Full Review

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★☆☆☆☆

“Dreadful - Don't let your Mortgage Broker contact West...”

Written on: 24/10/2016 by xhMcLean416 (1 review written)

We and our broker has bent over backwards to meet the very many demands for information. And done it willingly. West Brom now know more about us than we know about ourselves. West Brom, after many weeks have now refused us a mortgage because they have decided we don't intend to live in our new home, but rent it out. This based on the fact that we don't currently/geographically live near the new house. We wrote a long letter justifying all the reasons why we were indeed intending to make… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Slow, Moronic, Useless”

Written on: 03/04/2016 by GabrielAguirre (1 review written)

Having spent weeks asking for ridiculous information regarding my mortgage application, which left my mortgage broker to cease any future business with them they ruined purchase of property over minor details. DO NOT USE UNDER ANY CIRCUMSTANCES!… Read Full Review

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Notanotherpassword's Comment

Written on: 15/08/2016

I'm currently going through a mortgage application , 4 weeks on and still being asked ridiculous non relevant questions ie why is there no Subscription to sky or Virgin on my statement ? , logic would tell anyone I don't subscribe to any of those ! , every few days it's something ridiculous , and when I ask why it's taking so long I get excuse of " extremely high volume of business " creating delays .. The low rates were attractive but the way my mortgage application is being dealt with has made me regret using the WBBS .. I'm going to cut my losses despite the admin fee I paid and cancel my application with WBBS and put an application through another lender , could do without the stress WBBS are causing ,if I was rating WBBS I would award NIL stars ... MR E

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★☆☆☆☆

“Rude and unsympathetic”

Written on: 04/12/2015 by shamtas (1 review written)

I think they are very rude and lack empathy. Peoples circumstances are not always the same but they do not care… Read Full Review

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★☆☆☆☆

“Bad service on mortgage advice”

Written on: 29/08/2015 by Muirfk191 (1 review written)

my mortgage adviser dragged my mortgage application to 3 90 min session.. And with this drag.. The seller had chose a new buyer. Terrible service… Read Full Review

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★☆☆☆☆

“DO NOT PUT YOUR SAVINGS INTO THIS BUILDING SOCIETY”

Written on: 04/02/2015 by Mitchell317 (1 review written)

We want to withdraw our savings to buy a property abroad, but you try and get your money out, they are making it so difficult they will not transfer your money into a exchange company. We had to open an account in Barclays who by the way as usual are fantastic and understanding. Don't open an account on line, you would think to withdraw your money would be a case of going on line oh NO you have to also write to some place in Newcastle. you could liken this to giving your money to RICHARD… Read Full Review

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★★★★☆

“No problems mortgage went through first time.”

Written on: 27/10/2014 by lsb2411 (3 reviews written)

Used London & Country for our broker and got our Mortgage with West Brom. No problems at all everything went though first time… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 22/07/2014 by greenplastic81 (2 reviews written)

1. Misled about the nature of solicitors being on their panel 2. Took forever to respond to queries and get offer out 3. Ordered a ridiculous survey post our homebuyer survey (cavity wall ties) 4. Cannot speak to an underwriter only processing teams, who are smug, rude and unhelpful. 5. Contracts are misleading and huge detail finely hidden with no assistance. Please, this company are totally after your money in fees, and do not want to lend… Read Full Review

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★☆☆☆☆

“Dreadful company, regret ever coming across them”

Written on: 12/04/2014

Insanely lengthy initial application Errors in information which caused delays Appointing their own solicitor - a completely unnecessary party which served no purpose other than costing us money. A ridiculous list of questions to our solicitors which were unnecessary and upon completion they then asked a whole load more for no reason whatsoever delaying our exchange date yet again and costing us money. Horrid process & their main aim seems to be to get as much money out of you as possible for… Read Full Review

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★☆☆☆☆

“Terrible company don't go anywhere near!”

Written on: 11/03/2014 by Medina183 (1 review written)

Re- mortgage they get you to pay a booking fee of £99 for a low interest mortgage then they refuse you this product and say you can have this other product for another £99 on an higher interest. Do not deal with these people they never ring you back and are very un helpful… Read Full Review

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★☆☆☆☆

“Illegal holding of a passbook”

Written on: 24/11/2013

Upon receipt of two Authority letters the west bom in knowle refused witout warning to issue a cheque to the account holder and retained a passbook thus preventing transfer of funds no warning was given just a staight retention,despite the request was from a solicitor.The branch concerned also rang the account holder at work number but still refused to acknowledge identity The staff concerned where rude and caused distress and embarassement to my wife. … Read Full Review

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★☆☆☆☆

“Delayed entire purchase and jeopardised our move”

Written on: 08/11/2013 by LOVEFARM (1 review written)

We initially enquired to apply for a mortage after being told they offered the best rates by one of the mortgage advisors in the estate agents. We called and emailed twice as for some reason the people who answer the phone can't go through the process with you! After 5 days of calling, we eventually got though to a mortgage 'broker' - but then he had to go through all the deatils with us 3 times. he then emailed all the forms out to us, with mistakes and bits missing! We called and we… Read Full Review

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★☆☆☆☆

“don't use these people they are disreputable &...”

Written on: 25/10/2013 by BenDom (1 review written)

This building society is a disgrace. Rude and unhelpful staff in the mortgage team. over sold at cheap rates so were positively obstructive in the process to the point where our purchase almost fell through. hidden charges soon mount up to what you would have saved. Employees lied to us about important dates and details of the application to later back track. blamed the broker we were using for not submitting paperwork in time when it had already been confirmed as received in time by another… Read Full Review

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Bendom's Response to BenDom's Review

Written on: 25/10/2013

exactly the same happened to me!!!

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