Orange Pay As You Go Reviews

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Latest Reviews

★☆☆☆☆

“Most Expensive UK PAYG Rates!”

Written on: 17/07/2015 by RealityExpert (1 review written)

Summary: Mathematically flawed to use this network on a PAYG Basis. I had no choice but to temporarily switch to an Orange SIM only phone. After topping up for the first time, I shortly received a text message (with in a week) saying that my credit had run out. Yet I had barely made any calls, and about a dozen text. After inspecting the call rate without any taffis, I quickly found out, that it's one of the most expensive PAYG networks in the UK, that is to call from an Orange phone to any… Read Full Review

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★☆☆☆☆

“Texts have suddenly become very expensive”

Written on: 25/10/2014 by Tiay397 (1 review written)

My £10 Orange voucher for pay as you go is not lasting very long at all i.e only 2 weeks when they used to last me for months. What is going on? I shall have to change to another network if Orange are going to charge me like this… Read Full Review

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★☆☆☆☆

“Don't buy a phone with a free pay as you go option on it”

Written on: 17/07/2014

Bought a phone from phones4U with 10 pounds pay as you go credit from Orange. Within 2 hours, i was notified by sms that my credit was 85p. Brilliant. When i phoned Orange they said they would refund the amount. Well done for not advising that merely being connected to the net chews money....really, just being connected and not surfing?, Three days later i am yet to see the amount topped up. When i tried to call support, surprise surprise when there was not enough credit to make the call. Long… Read Full Review

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★☆☆☆☆

“Absolutely rubbish!!!!!!!!!!!11”

Written on: 27/06/2014 by teSheridan452 (1 review written)

This is rubbish. It doesnt top up, it takes ages to top up. I dont receive calls and i cant make any calls. OMG so rubbish and useless!… Read Full Review

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★☆☆☆☆

“Poor customer service & confusing set up - Don't...”

Written on: 27/06/2014 by cvoets (1 review written)

I tried to find information about Orange Dolphin before I set this up, and found some people discussing how this was a good option for a pay as you go customer. I think these reviews may be old and outdated, as the experience i've had with them has been pretty horrendous. Confusing set up: I've never been with a phone company that made it so completely confusing when it comes to setting up with them. When you get your new Orange sim you don't have your benefits automatically when you… Read Full Review

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★☆☆☆☆

“Used to be okay, but....”

Written on: 26/06/2014 by 344Gilbert (1 review written)

I'm not a frequent Mobile user, and this used to be okay until it became EE or whatever. Now, if I try to make a call, or a text, it's "No network Coverage." Useless. I even tried to phone my 'balance' number this morning. Still the same. What's the point? Do it, or not. I took great pleasure in putting a hammer through my useless phone this morning. Who needs it?… Read Full Review

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★☆☆☆☆

“Used to be okay, but....”

Written on: 24/06/2014 by notwelsh (1 review written)

I'm not a frequent Mobile user, and this used to be okay until it became EE or whatever. Now, if I try to make a call, or a text, it's usually "No network Coverage." Useless. I even tried to phone my 'balance' number this morning. Still the same. What's the point? Do it, or not. I took great pleasure in putting a hammer through my useless phone this morning. Who needs it?… Read Full Review

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★☆☆☆☆

“Ripped off by orange!!!”

Written on: 21/06/2014 by Wendy495 (1 review written)

I hate orange with an absolute passion!!! Had a contract with them (and EE ) & was ripped off,customer services were dreadful & didn't know what they were talking about!! Terminated contract...didn't want to have phone unlocked,so thought "orange pay as u go can't be that bad,at least I'll have more control over my credit"....WRONG!!! I had £5.67,sent 2 texts,then was told I had 41p left,& would I 'like to top-up with another £10?'...no I bloody wouldn't!!! Not only that,but when I tried to… Read Full Review

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★☆☆☆☆

“credit disappears”

Written on: 10/06/2014 by KolbyJordan (1 review written)

I topped up my basic orange payg mobile by £5 before I went on holiday for two weeks in the UK. I have a 5 free text per day package on this phone. I sent only a few texts during my holiday and never exceeded 5 texts per day. I also never made any calls or used the internet. When I got home I checked my balance and it was down to 1p!There is something seriously wrong with the Orange network and they are ripping people off… Read Full Review

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★☆☆☆☆

“Dolphin tariff rip off”

Written on: 08/05/2014 by smassiah (1 review written)

Dolphin tariff be aware that the bolt ons don't become active immediately but you will be charged for their usage. So you could find yourself in a position where 1. you top up with credit 2. your phone starts using data due to downloading emails 3. you're charged for that downloading as the data bolt on hasn't been activated yet 4. by the time the data bolt on is activated you're out of credit which means that the data bolt on is invalid anyway. A right rip off!!… Read Full Review

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★★☆☆☆

“help does anyone listen”

Written on: 28/04/2014 by Santiagoks455 (1 review written)

i got billed for a pay as you go contract with orange that I have never sanctioned and never wished to. this was as a result of a random sales call to my payg mobile offering a cheap contract, I asked for any details to be sent to me by post. a basic plan duly arrived and I decided not to get involved, no further action was needed. wrong, from day one even though I still paid for pay as you go credit in the usual way I was additionally being charged for the contract that I never sanctioned… Read Full Review

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★☆☆☆☆

“Cost me £20 for a week and hardly used my phone”

Written on: 27/03/2014 by Debs1873 (1 review written)

Sent two texts, received one and hardly used it to all and it's cost me £20 , what a rip off, off to tiff gaff I go. I would tell my family to avoid at all costs as orange are now my worst service provider and I have sky and aol!!!… Read Full Review

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★☆☆☆☆

“RIPPED OFF BY ORANGE”

Written on: 20/03/2014

Topped up an orange phone by £10 ! And now its telling me only have 62p ! What is going on !… Read Full Review

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★☆☆☆☆

“Dolphin Tariff RIP OFF!”

Written on: 29/01/2014

Just taken out the new dolphin tariff with 2014 free mins in this year, top up £10 month it says and get 400 free texts and 1gb data. Couldn’t understand why my credit was disappearing? Phoned customer services, it turns out when you top up £10 it entitles you to texts and data next month! 4 weeks later! Nothing mentioned on leaflet sent with sim Avoid Total rip off … Read Full Review

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★☆☆☆☆

“Ripped off by ORANGE”

Written on: 16/05/2013

what can i say, do not use orange uk as a carrier. … Read Full Review

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Beaverondown's Comment

Written on: 07/06/2013

Don't get ripped off get Giffgaff

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★☆☆☆☆

“Bye Bye Orange - Tired of being Ripped Off”

Written on: 01/05/2013 by OldMoaner (1 review written)

Not for the first time - I feel totally RIPPED OFF by Orange Pay As You Go. I wanted a mobile phone for unforeseen occurrences when traveling. Some years ago I tried to use my phone only to find the remaining few pounds of credit had been LOST - I visited an Orange shop who told me that if the phone isn't used for some time (no exact time given) all credit was lost etc. I was supplied with a new sim card (this involved a new number too) and paid £5 for some credit. (This registered as £5.01… Read Full Review

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Oldmoaner's Response to OldMoaner's Review

Written on: 01/05/2013

I'm now just a very short time later commenting on my own review to show how being a real "OldMoaner" can get some action. I decided to try phoning on the 450 number again - amazingly after a long wait I got through. I was able by moaning long enough (and a few mentions of the office of fair trading etc.) get £4.75 re-credited to my account. Being on a roll I also asked for the 25 pence I had earlier been charged "to moan" returned . My balance now stands at £5.00. Before all this it was £5.01. After due consideration - I have decided not to "moan" too much about the missing penny - as I am never quite sure where it came from in the first place.

One thing I did find out is that when they decide to confiscate your credit - they leave 25 pence so that you can get through to customer services - they'll wish they hadn't if they try that trick again. ☺

I was told the period they allow for an account being inactive is only three months - calls unanswered don't count. I explained that was total rubbish - and when they checked my account had to agree - mine would have been deleted years ago.

I still find it appalling that any charge is made to speak to customer services - if it ever happens to you.... M☺AN.

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Eddierathmill's reply to Oldmoaner's Comment

Written on: 17/01/2014

This also happened to me last year when I saw that my credit balance on my non-internet phone was only 25p. I rang 450 to be told that the rest of the balance had been written off due to six months non usage of my mobile (this phone is for emergencies only, when I am on holiday). I advised them that this was theft and they recredited the amount (£11) straight away. I was then told that this six months timescale was to be reduced shortly to one month but if I rang them every month they would recredit the amount at a cost of 25p! I told them that I would switch to another supplier and they immediately agreed not to charge me the 25p.
In reality the new time scale is even worse than they said as I have a text from them dated 18/12/13 saying that my balance is £10.61 and yesterday (16/1/14), when I checked via 453 it is once again showing only 25p. I haven't used the phone at all between the two dates.
My smartphone is on a monthly contract with another provider and this is due to expire in July 2014. From past experience I had already decided that my choice next time would be a two year deal with either O2 or Orange but I hadn't made my mind up which of the two companies. Now I have!

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★☆☆☆☆

“PAYG Camel price rise---rip-off”

Written on: 25/03/2013

"Camel"is the Orange PAYG "service" aimed at customers who call often abroad. Just rammed up its price to call UK mobiles to 25 pence per minute--yes 25. I repeat that---25 p/m to call a UK mobile. Quit Orange greedbags NOW… Read Full Review

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★☆☆☆☆

“Awful customer service: I'd strongly advise you to avoid”

Written on: 13/03/2013 by durooduroo (1 review written)

Been an Orange customer for decades without incident. Until I had a simple problem: lost my phone, needed replacement SIM with the same number. I have phoned 10 times to customer service to ask for my number to be moved to a new SIM. Each time an advisor gave contradictory advice to the previous advisor. They always stated they would call back in 2 or 24 hours. They never did. They frequently claimed the problem would be fixed by the following day. It never worked. I called repeatedly about… Read Full Review

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★☆☆☆☆

“Orange _NEVER AGAIN. . . . . ”

Written on: 04/01/2012 by DD04 (1 review written)

Purcashed a Orange Sydney which has been barred since i tried to activate £10 free credit, i've had it 3 weeks and it is still barred. Orange have had copies of credit card statements and i have made numerous phone calls. The customer services promise to call you back but never do, when you speak to them its difficult to understand them and they tell you things that contradict what the person on the previous call has told you. Absolutely terrible, if you want my advise - DO NOT bother… Read Full Review

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Theproblemsolver's Response to DD04's Review

Written on: 10/03/2013

join giff gaff its the cheapest network there is,and thats a fact!use my link to order a free sim with £5 free credit on too ;-)

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★☆☆☆☆

“Orange has appalling customer service”

Written on: 25/11/2011

Orange is ok until you have to talk to them and then it's expensive, frustrating and futile. Their customer service is appalling. Out of the 10 times I contacted them I got acceptable service twice and that was from the same person, and the rest of the time I got customer service that varied between appalling and absolutely appalling. The communication at Orange is extremely poor, and written complaints are not even read before being answered with a standard email. Orange has very bad… Read Full Review

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