Halifax Online Banking Reviews - www.halifax.co.uk

★★☆☆☆
1.6 / 5
21% of users recommend this
  • Ease of Use

  • Value For Money

Summary

Halifax Online provides the capability to control your account with access to paperless statements, control of direct debits and standing orders, transfer money, pay bills, apply for an overdraft, order holiday money, control share dealing, loans and savings accounts, all from one access. The site does not have security features to foil key logging spyware therefore we would recommend that you don't enter your account details in the normal order.
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Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk
Halifax Online Banking www.halifax.co.uk

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Latest Reviews

★☆☆☆☆

“Halifax Online Banking is a mess”

Written on: 23/04/2020 by sooo1 (2 reviews written)

I have been trying to set up online banking for the last 4 weeks. The whole process is so convoluted, it's a mess. Multiple visits to the local branch, at their insistence, and many lengthy phone calls and they still can't seem to sort out the problems at their end. So much contradictory advice and instruction from Halifax Online Banking customer service, they just keep sending me in circles. The customer service agents have in the main been polite but unfortunately ineffectual. One Halifax… Read Full Review

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★☆☆☆☆

“DON'T BOTHER WITH HALIFAX ONLINE”

Written on: 19/05/2018

Have been customer for many years but recent service very poor. Been trying to access credit card statement for last few days as have not received paper copy but no response. Want to clear balance but will be penalised as I can't access details. Last month was the same so will now close account. … Read Full Review

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★☆☆☆☆

“Internet Banking ”

Written on: 25/03/2018 by KathrynHewitt (1 review written)

Frustrated at waiting 2 weeks for an access code to arrive in the post that was meant to take 3 to 5 working days am not impressed !!! … Read Full Review

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★☆☆☆☆

“It's like banking online in the early 90's”

Written on: 20/02/2018 by Winstonl166 (1 review written)

Almost feel as if I should be on a Commodore 64 or Spectrum to fully enjoy the wonderful experience of Halifax's internet banking system. The graphics are basic, the functions are rudimentary and nothing is easy to find. Every second click results in an error page. Wow. I can't quite believe that in this day and age some web developer has been paid an absolute packet to produce this sorry excuse for internet banking. Sack them. Now. and get it sorted!… Read Full Review

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★☆☆☆☆

“bank here if you enjoy stress, despair and frustration”

Written on: 04/01/2018 by Selenaj91 (1 review written)

A summary of my recent experience using online banking at Halifax: I wasn't able to access my online account which I hadn't used in a while. Fair enough. So i followed the instructions to reset my login details. It didn't work but a message told me to call a number if I was still experiencing issues so I did. Technical issues. tried again 6 hours later. Technical issues. Tried again. Technical issues. Finally these issues seem to have been resolved and an automated system answered and gave me… Read Full Review

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★☆☆☆☆

“I've used several banks' online systems over the years...”

Written on: 09/04/2017 by Kelleryi384 (1 review written)

I've used several banks' online systems over the years without any issues. However, Halifax online banking log-in and registration is so convoluted I gave up on Halifax years ago and closed all my accounts. Thinking I could start over I signed up for a credit card only for my old username to be sent to me, which I can't use on the website as their systems have since changed and none of my details are accepted. Completely useless… Read Full Review

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★☆☆☆☆

“Worst Banking website ever”

Written on: 14/09/2016 by Sinclair321 (1 review written)

I don't know where to start. I used to access the Halifax online website regularly to download my credit card statements, then a few years ago, without warning, they pulled the plug on the website and said they were redesigning it completely. So I had to accept paper statements for several months. When the website returned I had lost interest in downloading my statements as my computer records were too far out of date by then. I recently logged in and was more or less forced to switch to… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 15/03/2016 by GermanWeber (1 review written)

I'm an IT professional and can honestly say this is the worst application I've ever experienced… Read Full Review

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★☆☆☆☆

“Halifax computer geeks stuck in the 1980s.”

Written on: 19/02/2016 by DarylWilson (1 review written)

I have been a customer of the Halifax for over ten years. The online banking has always been easy to use and effective. Now, I'm getting missed payments and late payment fees galore. Why? Because the daft and annoying way they've changed the panels for the accounts - savings, current account credit card etc are a nightmare. Several times I've accidently missed payments because I've misread the payment date. Other times I've over paid - but hey! You don't get a credit for that. Halifax staff… Read Full Review

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★☆☆☆☆

“Absolutely terrible. The old one was way better.”

Written on: 18/01/2016 by KonnorCooper (1 review written)

The new look is absolutely terrible and not user friendly at all. It's annoyingly slow and looks horrible too. You need more time to perform the same acyion on this nww look. I miss the old look. There's absolutely nothing that I like about the new look. And I use Halifax online very frequently as it saves you trips to your local branch… Read Full Review

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★☆☆☆☆

“Online layout is appalling!”

Written on: 30/12/2015 by whatthefrack (1 review written)

New layout has been forced through and is impossible to use with any effectiveness, the actual useful screen window takes up about a quarter of potential screen space, the rest is ads and blank. The fonts are terrible. This makes overview really difficult and the previous transaction overview of 20-30 transactions has reduced to around 10 per page making account monitoring very tricky. In a time when banks are supposed to promote responsible money management this is utterly foolhardy at best… Read Full Review

Stuneville's Response to whatthefrack's Review

Written on: 31/12/2015

I just logged onto the new look site and I agree.

The site has fallen the same way as so many other sites. Aimed at the smartphone user. Real people use proper computers with nice, large screens and we expect a reasonable use of the real estate available.

I now have to stand back from the screen, have to scroll and scroll and scroll, increasing the risk of RSI.....

Even reducing the page size to, say, 75% still yields an horrible, Fisher Price like blobby, huge fonted mess, with spurious line spacing.

I've used the site for as long as it's been available and this change is most unwelcome.

I despair!

Stu Neville

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★☆☆☆☆

“Halifax Online Banking - NEW LOOK?”

Written on: 09/10/2015 by senga7878 (1 review written)

I like change so I decided to opt in for the new online banking look before the official 'roll-out'. Mistake! Is this really supposed to be the new and improved look? Impossible! Reasons: 1) Confusing layout resulting in difficulty in finding the direct debit/standing order options hence time consuming! 2) Uneasy on the eye with the fonts, sizes...etc 3) Bland, boring design Whoever designed it, it is clear they do not use Halifax for banking. If I don't get used to it, I'll be moving too!… Read Full Review

Stuneville's Response to senga7878's Review

Written on: 31/12/2015

Agree. Three times.

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★☆☆☆☆

“I GIVE UP”

Written on: 10/08/2015 by xkWood106 (1 review written)

TRIED COUNTLESS TIMES WITH THEIR ONLINE BANKING.. ABSOLUTE RUBBISH I GIVE UP I WILL CARRY ON WITH THE INCONVENIENT OLD FASHIONED WAY.. KEEP CHECKING THE CASHPOINT MACHINE HALIFAX ARE A TERRIBLE BANK GREEDY GRABBING MONEY GRABBERS ASK YOURSELVES HOW DO YOU THINK THEY PAY FOR THEIR ADVERTS ON TV AND COUNTLESS IN STORE REFURBISHMENTS?? … Read Full Review

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★☆☆☆☆

“Most incompetent service and staff”

Written on: 12/04/2015 by RamiroBrowne26 (1 review written)

Takes forever to even speak to an advisor online. Then when you do, they give you or send you the wrong information. I've been unable to access my online banking for 2 weeks now!… Read Full Review

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★☆☆☆☆

“You still need to go the branch!”

Written on: 03/12/2014 by bobbyj (8 reviews written)

Absolute farce - because of problems and delays using the branch Halifax recommended using their Internet Banking service where I would get 24/7 365 days service and all from the comfort of my home. Then drawn into their ISA accounts which they dont tell you at the time, but anything regarding closing you need to go into the branch oh and dont expect to be able to read statements all the time, because these invariably disappear behind week long error messages blaming their system. Try to phone… Read Full Review

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★☆☆☆☆

“Halifax's internet banking and customer service is...”

Written on: 28/11/2014 by AminaGriffin-Alt318 (1 review written)

Moving money around with internet banking is harder than other banks. Halifax require you to type the recipients phone number in, which they sell to 3rd parties for marketing. When you make a payment it can take days for it to show up on the online account meaning you can never see a up to date statement unless you don't use your card for a few days. They also use Asian call centers (I'll leave that one there). The online banking is at such a low standard it makes me want to close my current… Read Full Review

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★☆☆☆☆

“Can't even get started”

Written on: 27/08/2014 by Shyanni197 (1 review written)

Phone the support line, they direct you to an area then don't allow your problem to be discussed before saying check on line and goodbye. My problem; 9200400 : As you've only recently registered for Online Banking we can't provide you with a user name reminder. Can't get to speak to anyone there… Read Full Review

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★☆☆☆☆

“New Mobile Banking Crapp!”

Written on: 19/08/2014

Hi your new mobile banking thing looks snazzy and all but it does now not let you access the desk top site via mobile. This is no good if you need to cancel or change standing orders or debits quickly and easily... The old one was better you mentally deficient idiots. This has practically ruined my life, seriously. I'm gonna change banks this Friday after being a Halifax customer for 20 years. Fecking idiots… Read Full Review

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★☆☆☆☆

“online waste of time”

Written on: 15/08/2014 by Mekhip304 (1 review written)

Absolute waste of time trying to log in a total farce, it is a no star rating from me not the 1 star I have to put in… Read Full Review

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★☆☆☆☆

“Savings Account Maturity”

Written on: 10/07/2014

It has taken me many weeks and much time to, finally, get Halifax to pay the maturing proceeds of my fixed term savings a/c into my current a/c at another bank. I tried writing, phoning, e-mailing and on-line updating my maturity instructions but, at every turn, I was thwarted by Halifax's inability to deal with that mode of communication and/or do so at that time and/or their requirement for "just another security step that can only be done by some other form of communication". My belief is… Read Full Review

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