I renewed my car insurance with AA for two cars. Just before the new policies started, I got enmials form AA saying that, because one of my named drivers had not disclosed a claim within the last 5 years, they would be charging me £150 extra. My named driver could remember no such thing so I did a bit of research. Turns out there was a no fault claim for chipped windscreen on her car in December 2018. Re-running the quotes I found most insurance companies did not apply any increased premium for this (and, indeed, it had not come up when insurance was renewed with Admiral in 2019, RAC in 2020 or Saga in 2021). Told AA I wanted to cancel and, surprise, surprise, the cost of cancellation came to about - £150! This was nothing but a shakedown and I will never use the AA again. Avoid!

Absolutely pathetic level of service ... Guy be aware of the game they play through the customer services.. My Vehicle battery was dead .. i called them and ask for the assistance... They customer service representative told be that car tax is expired i told her ok i will tax and call she didnt say anything.... Next morning i called her again she said ok somebody is going to come... she kept on waiting and when in the end they cant manage to come they simply called and excused that first time you called your vehicle was not taxed we cant help.. I asked them she could have told me more then 12 hours ago ..why she didnt guide me... He said we cant do anything that how we do.. I said to him my insurance was valid yesterday he said yes.. i asked him what was valid service at that time .. she said no service just membership was valid but no service you can take.. I asked him why you take money if there is no valid service he said we cant do anything... I asked him who is going to pick my daughter from school because of your mistake this happened he said... you should rush ... and go pick her up ... That was the sign that we don't do anything... we are here to say No... I kept on asking why that customer service representative kept me waiting for more then 12 hours i could have arranged someone but he said i cant say anything.. that how we are Be aware guy that we the worst service ever they will take money and whenever you need them if they are busy they will have hundred of excuses.... So do not take them seriously they are absolutely wasting time. I would not recommend anyone to pay money and think that this will work

After a car accident on 6th June 2022 I found the AA staff helpful and the process straightforward. The bodywork repair took nearly four months. A courtesy car was provided. When I was told the car was ready to be collected the problems started. The car failed to start, the garage that did the repair told me it had been a problem following the repair, but they had taken my car to the main Honda dealer and thought the problem was resolved, It was not. It has now been a further 2 months (6 months in total) I have been waiting to have my car back. AA have refused to let me have a courtesy car since my car went back 2 months ago. AA obtained a diagnostic report, after leaving the car for several weeks before they obtained this report. AA now know the the problem is an electric fault which will take one hour to fix. AA had the report on 1st November and they still have failed to instruct the garage to carry out the repair. AA seem to be questioning (although they have not told me this) that the electric fault predated my accident. Since I drove the car after the accident, and never had a problem previously with any failure to start, it can only be something that has happened during the repairs. My complaint is: (1) All the delay after the body work repair was completed and the car still did not start,(2) AA deciding not to provide a courtesy car whilst they established why the car would not start, (I live in a rural area with no public transport), (3) AA failure to communicate with me, or the garage carrying out the final repair. My car is just sitting on the garage forecourt because AA have after all this time still done nothing. Neither the garage, nor I, can get anyone at AA to speak to us and move the situation forward. I have written to the CEO and and put in a complaint. Never in all my years of professional working have I felt so frustrated knowing that my car is just sitting there and only needs one hour to fix it. AA have constantly over these last weeks just failed to communicate with either me or the garage which is waiting to conclude the repairs.

If those who read experiences of the AA recall I had a terrible experience last January,(just 10 months ago when the AA adopted the wrong procedure to replace my battery, in accordance with Toyota policy. Even though my appeals to Toyota and the AA for reimbursement of costs and letters from our MP to the Director of the AA , their firm denial of responsibility has now ended. with not a penny refund Our MP is disgusted with the AA and you can be sure I will not be renewing their policy again. Be warned

Had a non fault claim, As my insurance was going to run out during mid claim, So renewed policy to keep continuity of claim but my policy tripled as was told i had a fault claim against me until proven a non fault, but was told once proven its a non fault claim my premium would revert back to original quote and be reimbursed the excess I paid.  It was proven that the claim was a non fault claim but the policy did not revert to original price. They did reduce a bit but was still over a double!!! Customer service was terrible just blaming everyone else and spoke to a manager who was as useless as a wet paper bag. I would avoid the AA as an insurance company as much as possible.

Terrible service. No written communication whatsoever after the accident for 6 weeks and counting. No confirmation about whether my car is repairable or written off- 4 weeks after they received the garage report. No one taking responsibility, endless waiting on the phone in endless queues to then be read standard script. Told "they have a backlog". I wouldn't recommend the AA to anyone. PLEASE PLEASE don't use their services, they are simply awful

Had a non-fault insurance claim through the AA but received an appalling, frustrating and disappointing service as below: 1. Taken over 3 months to resolve such a simple and straight forward claim 2. Appalling service with no-one taking responsibility to help resolve claim or responding to emails 3. Incorrect information uploaded to AA file 4. Hours and hours of holding wait times to speak with customer service! Each time speaking with someone new who had no idea what was happening with the claim due to consistent wrong information being uploaded on to the system. 5. Unable to escalate issue to a higher level 6. Complete lack of communication from the AA 7. Took over 2 months to confirm repair garage 8. Claim in total has taken over 3 months! 9. Complaints department took over 6 weeks to respond with generic email This non-fault accident happened on 24th December '21 and it is now 7 April 2022 and I still have not had my vehicle returned. Would NEVER recommend! They simply just don't care!

The service provided by AA is appalling - after a fairly minor scrape across 2 panels I have, so far spent hours listening to awful music on the phone waiting to speak to their agents (5 calls so far averaging 20-30 mins each) have been quoted 4-6 weeks before my car could be repaired, when I said this was not really good enough they referred me to autorestore who then after a week and several emails, said they could not repair it on site and referred me back to the AA. A week went by and no word from the AA so called yet again and was told that they had not heard from autorestore. The latest news on this saga is that I have to wait for English Ford to call me to discuss repairing my Jaguar and they were.very busy but the only approved repairer in the Bournemouth, Poole and Christchurch area. I would never insure with the AA again.

MY wife had a no fault accident Christmas eve it has taken 10 weeks to sort this out. She is a member of the AA so had the AA recover her car. We were told that if we do not use the AA accident Management we would be liable for the recovery cost of £300, even though she was member. We were told that our car was probably a right off, but it would be taken away and inspected. That we would receive a full engineering report to assess the damage, also that we would be able to negotiate the amount received. This is a complete fabrication. The vehicle was never inspected. We were made a fixed offer and told if we do not accept it we would have the vehicle returned to us at our cost, we would be liable for the transport cost. Also we would be liable for the accrued car hire cost which was approaching £3000 due to the amount of time the AA took to sort the claim out. I feel we were press ganged into using the services of the AA and miss sold their services. Every time you call them they take over a hour to answer the call, many times cutting you of after 45 mins or so. In the last few days we have received a text begging us to call them as they are having difficulty retrieving the car hire cost from the third party, due to the amount of time it has taken them to deal with the claim. we were given a different number to call, and guess what, this was answered on the second ring!!. I have given them one star as I cannot give them 0 or better still a negative score. My experience if if you use The AA you will regret it !!!

Had a accident, person on the phone was so slow it was painful. She then decided the car was a right off even though it was minor damage. Car was picked up by a car breaker and not even accessed for repair. They don’t keep you informed, I have to keep phoning them up ( about 30 minutes waiting on them to answer) Still waiting for them to get back to me for a valuation.

I would give no stars if possible. I had to wait 4 days for a courtesy car. They do not answer the phone I spent over 6 hours of my life on hold and still cannot get in contact with the liability or damage team, no one has returned my calls even though I have made many requests for a callback. Rude and unhelpful customer service team. I had to make a complaint(which has not been addressed) due to a customer service rep huffing and puffing down the phone when I was asking questions(shocking and rude). Their approved garages have extremely low ratings and reviews across the internet. The approved garage that came out to inspect my vehicle and implied some of the damage was done prior to the accident and refused to repair it! AA sent me a text message cancelling the courtesy car without providing a reason. Since the accident nearly two weeks ago, my damaged car is still on my drive and I have no courtesy car and I still cannot get through to speak to anyone, no one, not one person, has contacted me from the AA. I have told all my friends and family never to insure their cars with the AA. I have lost sleep over the stress they have put me through.

I have AA comprehensive car insurance and I am currently going through a claim with them. I was hit in the front wing by a car who went through a red light on a roundabout as I was pulling out on a green. The driver admitted liability! The underwriter put me through to Claimfast, which is where I think the problem lies. To avoid the payment of the excess, and claiming it back later, ONLY if the third party admitted liability you could have a hire car and the repair done and not pay the excess upfront. An option I chose. There was also an insurance that guaranteed you didn’t incur costs from the care hire. That was September. I did receive a call from Claimfast not long ago, I couldn’t speak long, so was told briefly that the claim was coming to an end and the paperwork would be in the post. It is now...December, I am receiving paperwork with regards to the car hire and going to court if they are unable to recover those costs and also paperwork with regards to the accident itself ie sketches, statement, witnesses etc. The letter also informs me that if not enough evidence is provided they may not be able to put full blame on the third party. I was told before this started they had admitted liability. Appalling service so far from the AA, the underwriter and Claimfast. Causing undue stress, when people have enough as it is!!!

So I had my insurance for 6 months, not problems there. I sold my car and bought a new one, insured with another company. I rang the AA to cancel my policy, who told me I had to pay off my balance "in full" of £92.85. A few days later I cancelled my direct debit. A few days after that I got a letter saying I owed them a £12 fee for cancelling my direct debit, EVEN THOUGH I HAD PAID THE FULL BALANCE OFF. So I rang them up and they say I still had £30.30 left to pay on my policy. What? I paid it off IN FULL. I even have the phone call recording to prove it. The AA will tell you that your balance is fully paid, but it won't be for some reason, then you cancel the direct debit and they charge you a £12 admin fee. I will be contacting the ombudsman.

A.A. insurance services should be avoided at all costs: delays, lack of communication, incompetence. It was as though no-one at the A.A. had done their job before (with one exception -- someone who actually knew what she was doing, and was efficient and helpful; she served to emphasise the incompetence of everyone else there). We were given information only when we pestered people; for example, knowing that the assessor's report on our stolen and recovered vehicle had been sent five days before, we 'phoned, and only then was the report acted upon. This meant that the twenty-one day courtesy car we'd been assigned was due to be collected before we were even told what was happening (an offer made on the car, or its return) -- leaving us stranded in a village with no public transport. Despite the fact that the delays were wholly their fault, they refused to extend the courtesy car. Moreover, our 'phone bill was enormous, largely because of the time spent hanging on, waiting to be told that there was nothing that anyone could do. I strongly advise against using A.A. insurance services.

Just an horrific experience from start to finish... Sent in documents like I was asked. Then They said they needed original thread from my Brooker with my no claims bonus attached. So emailed in that and was told it was in the wrong format. So had to go back to Brooker and get original document. Took 10 days to get that so I sent that in and heard nothing from the company for 2 weeks thinking my insurance discs would arrive any day in the post. No sign of them so decided to ring them on a Saturday morning and was told they didn't receive the document and what address did I post them too. Then was put on hold for 5 minutes and yes good news we found the documents but the no claims were for a car i had sold so they wanted me to e mail with bill of sale for that car and bla bla bla.I just gave up on the situation. I requested my no claims bonus back as I wanted to cancel the policy and move on and was told I couldn't have my no claims bonus back that they were keeping it.. I asked why and was told some legal jargon. I was going to take out travel insurance with them aswell but this experience with car insurance has put me off to say the least I would emplore any one that's thinking of taking out insurance with the AA not to,just don't.trust me there truly and awful company.

DO NOT TAKE OUT VEHICLE INSURANCE WITH THE AA. Another vehicle hit mine whilst they were reversing. The driver admitted liability, so this should have been simple for the AA to deal with you might think...think again!! I have spent hours on the phone trying to get through to the AA, and been passed around. Appalling service. I have spent a ridiculous amount of time sorting out the repairs to my car, dealing with the underwriters, dealing with Claimfast; including responding to their request for a written statement of the incident, sketching the incident etc. REMEMBER, the other driver admitted liability and had informed their insurers (who have written to me saying they accepted their client's liability and would not be contesting) and wrote a note (again) accepting liability, all submitted to Claimfast. I've also to make calls to the recovery/repair garage and arranged my courtesy car. Throughout, this jaw-droppingly bad experience, AA and Claimfast etc. have assured me that, as the injured party, I will not suffer financially, which as I wasn't at fault I didn't doubt. Today I was informed my car is repaired but I have to pay the garage £350 to get it back! why, because the AA has not waived my excess, which as they have the third party's admission of liability is normally the case. I made more calls Claimfast and the garage. They say the AA is at fault, the AA blame Claimfast. Apparently, I must pay the garage and then try to get my money back via the Uninsured Loss Recovery Claim team. I've been told I should get it back eventually. So, to recap, my car was hit by another vehicle, that driver accepted liability, yet my insurer is not representing me, is not liaising with the other driver's insurers and is now financially penalising me. I bitterly regret taking out AA insurance, I thought they were a reputable company and wish I had accepted the other driver's insurer's (AGEAS) offer to deal with this.