Pet Supermarket Reviews - www.pet-supermarket.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“dont shop here”

Written on: 16/12/2017 by markbeer (1 review written)

order placed 1st December. here nothing for a week. i send email and receive response that there will be another week to reply. so i call up and told things are messed up due to moving warehouse. get response to email item out of stock no estimate on ability to supply so given choice to wait or cancel order. so i reply to that email within an hour of receiving to instruct them to cancel order and refund my money. i get my dog food from another suppler all done you would think. four days later… Read Full Review

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★☆☆☆☆

“Do not keep their promises.”

Written on: 11/12/2017 by Timo2 (1 review written)

Useless - they promise VIP service and what do you get? They ignore your emails They ignore your texts They take 45 mins to answer phone This is what they said - we cannot give you a time when your order will be sent They promise three days delivery They pro use many things but their promises are not carried out and are worthless. Don't bother trying with them - that's a waste of time… Read Full Review

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★☆☆☆☆

“No service at all!!”

Written on: 09/12/2017 by Quincy289 (1 review written)

I ordered something from them on 26th November....it is now 11th of December and it still hs not arrived. Their phones are not being answered and they are not replying to emails. Very poor service. I paid extra for quick deivery too! There is no way I would order from them again or recommend them to any one else… Read Full Review

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★☆☆☆☆

“DONT BUY!!!!!!”

Written on: 01/12/2017 by Nikov1958 (1 review written)

Ordered pet food over week ago, still not despatched, Pet-Supermarket took the money on ordering. Have called customer services several times but no answer and no answer to emails. Have seen the Guardian article too late for me and I'm surprised Trading Standards haven't closed down the website as pet supermarket still taking money and advertising Christmas offers… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 29/11/2017 by 363Shaffer (1 review written)

I placed an order 3 weeks ago for over £50. The money was taken immediately from my account.....but still haven't received the goods. They haven't responded to my emails and I was on hold for over 25 minutes this afternoon. I would not advise anyone to use this company at present… Read Full Review

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★☆☆☆☆

“Everything wrong”

Written on: 01/11/2017 by Rogersma32 (1 review written)

I ordered dry cat food and received dog food. The cat food in pouches I ordered was all the same variety, not the mix I'd ordered. It took 2 days for anyone to answer the phone and emails didn't deal with my problem. They finally agreed to have the order returned, but I had to buy special tape to rewrap it as their box was so badly fixed together. I haven't been able to checked yet whether they've refunded me. … Read Full Review

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★★☆☆☆

“Poor customer service, goods take ages and will go...”

Written on: 11/11/2016 by LucasRomero (1 review written)

I have ordered a few times from petsupermarket.co.uk as I get bombarded with emails offering discounts and with so many animals I have to take advantage of these. Unfortunatley, their delivery times are terrible, as is their customer service. Payments taken and order not even sent out for 2 weeks on average even when I paid for express delivery. Customer service says it doesn't matter that you pay extra! This is the last time I use them - ordered last week again and not informed for over 1… Read Full Review

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2010Tilley's Comment

Written on: 28/11/2016

Same thing happened to me I will not be ordering every again 7 days of ordering still waiting disgraceful

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★★★☆☆

“Terrible customers service”

Written on: 25/07/2016 by buzzer345 (2 reviews written)

I have ordered many times from this company and find them competitively priced especially when purchasing dog food. I've ordered twice this month to the value of approx £150 however this time I did not receive the usual email advising that my order had been shipped. Days later I return home to find the package lying infront of the door..it might as well have had a note attached to it saying "take me!" Part of the order was missing and no delivery note in box to say that the remainder would be… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 09/03/2016 by Dominguez (1 review written)

Their delivery company is a total disgrace. Their concept of safe place is non-existent. The parcel was left at my front door and the driver had the cheek to write down in the note he/she put through my letter box that the parcel has been left in the front door just to excuse himself/herself that it has been delivered. I then received an email from the delivery company saying that the parcel has been left in a safe place. A safe place??? I live in a terraced house and the parcel was quite… Read Full Review

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★☆☆☆☆

“Same as all the other one star posts, no arrival of...”

Written on: 24/02/2016 by Ryder111 (1 review written)

Same as all the other one star posts, no arrival of goods after 3 weeks, money has been taken, apparently its my fault for not providing a correct address and only giving the address as "my home" and a postcode. Is there no one checking that these parcels actually have a valid address? I didn't change any of my original details, and they delivered to me here at my address last time I ordered so why the balls up now! (again a long wait, speedy delivery just isn't included) I cant get a refund… Read Full Review

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★☆☆☆☆

“Purchased 5 weeks ago but still waiting for it!!!”

Written on: 28/01/2016 by Yaretzi1979 (1 review written)

I purchased a petsafe receiver collar just before Xmas. The money (£52) was taken from my account on 23/12/15 but I have not yet recived anything. I contacted them by phone after they failed to delicer within 3 days after having paid £2.99 extra for express delivery. The answer was that it takes 5 working days anyway regardless of the delivery system...why advertise a express delivery then? I got the £2.99 refunded but this was not the point. I went away for 2 weeks and expected to find the… Read Full Review

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★☆☆☆☆

“No goods delivered ”

Written on: 10/01/2016 by Bennettp464 (1 review written)

Did an order on 31 January On express delivery but nothing has been delivered. Emailed on 5 January Emailed on 8 January Emailed on 9 January But have had no reply and still no goods. Have used them on a number of times but I would say don't use them check all the reviews on different sites… Read Full Review

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★★☆☆☆

“Lied to by Customer Services”

Written on: 24/12/2015 by McAllisterov1 (1 review written)

Having used Petsupermarket before this is not the first occasion where poor packaging has led to items being squashed, causing them to leak out. These things happen however I was very disappointed at the deceitful service received. Upon receipt of the parcel we found the contents of one of the items everywhere. I immediately phoned their sales line, speaking with a woman who asked me to email in an image of the damage, which I did. Given it was close to Christmas I specifically asked her… Read Full Review

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★☆☆☆☆

“Customer Service is a JOKE. ”

Written on: 07/12/2015 by lzHoover239 (1 review written)

Customer service is a complete waste of time, I cancelled my order because they could not supply the goods I ordered and it's been 2 weeks and I still haven't got a refund, even though they told me they had refunded my account. They say they will contact you within 24 hours, well 2 weeks is a lot more than 24 hours. You ring and complain and are told they cannot get hold of who you need to talk to. They say they will ring you straight back and they never do. I will never buy from them again… Read Full Review

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★☆☆☆☆

“Order not dispatched”

Written on: 09/10/2015 by KelseyBennett409 (1 review written)

I ordered with this company earlier in the year and was extremely pleased. However the order I put through on 24 September has not been delivered and the website is showing that it has not been dispatched but they have taken my money. I have tried e-mailing them, phoning and live chat and have not been able to communicate at all. I'm very angry! … Read Full Review

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★☆☆☆☆

“3rd order as a new customer, terrible service with all 3!”

Written on: 07/10/2015 by Jasonturner199 (1 review written)

I have now made 3 seperate orders as a new customer. the first just didn't arrive and when I contacted PS I was told my order had been lost. After 15 minutes on the phone this was resolved. My second order was only half fulfilled, on contacting PS they could not explain why and then sent the remaining items. My third order still has not arrived, I emailed them 2 days ago and had no response. As I write this I am over ten minutes on hold trying to speak to them. The first two orders were for… Read Full Review

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★☆☆☆☆

“Epic Fail”

Written on: 24/09/2015 by Dowling228 (1 review written)

Took the money for my order. After 5 days of waiting no delivery of any kind. I call, uncooperative staff on the phone, there response was that even though they took my money the order havent been placed!!! and now I have to wait another week or 2 for the delivery!!! no apology offered what so ever.. even though they admit it is a glitch in their system which they have known about for some time!!! dont bother buying from there.. there is a 100 other stores that respect their customers better… Read Full Review

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★☆☆☆☆

“No show on delivery ”

Written on: 21/08/2015 by Edcockerspaniels (1 review written)

Terrible service, will NEVER use again, placed an order on 14th of August for dog food, no e mail no delivery by 21st, rang and told company changed hands and MAY get delivery next week,cancelled order via PayPal… Read Full Review

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★☆☆☆☆

“Useless ”

Written on: 19/08/2015 by aherniman (3 reviews written)

I have had no sensible communication with this company since 7th August when I contacted them by email to cancel an order for dog food which was ordered and paid for in July. The only response I get is "We are currently receiving a very high number of emails, which is delaying our response time. We will endeavour to get back to you within 48 hours." There have been quite a number of 48 hours since 7th August! Neither the Live Chat nor the telephone (I was simply cut off by Pet-Supermarket) has… Read Full Review

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★☆☆☆☆

“Shocking avoid”

Written on: 18/08/2015 by Inkypinkypoo (1 review written)

er waited more than 10 days and despite e mails heard nothing. We were getting very worried and rang phone line to be cut off and then discovered web site down. By some small miracle Yodel found our order at the back of their depot and delivered it badly damaged but still all there. We were very lucky and escaped by the skin of our teeth. Avoid this company at all costs. We have since had an e mail telling us they are dealing with our order and it will be despatched soon. The left hand… Read Full Review

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