Supanet Reviews - www.supanet.com

★★☆☆☆
2.4 / 5
40% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Latest Reviews

★☆☆☆☆

“SUPA NOT!!”

Written on: 12/03/2019 by ATB64 (1 review written)

I cancelled my internet with them back in April 2014 and 5 years later they are demanding payment of £51 for a router which was meant to be returned. I contacted them to ask them why has it taken 5 years to ask for their router back?? They have threatened me with court action if I don't pay. I haven't paid and have registered a complaint with their complaints dept and also with Ofcom! They are the worst telecoms company I have come across, stay well away from them!… Read Full Review

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★☆☆☆☆

“Dodgy company”

Written on: 19/02/2019 by exMacGregor352 (1 review written)

After leaving Supanet in 2014 have just received an e mail about paying for a router I apparently never returned . I wa told it was £69 . When ringing the company was told if should have been £99, at no time when I cancelled was I told to return the router or in the intervening 5 years. I have paid them basically to get rid of them . Their customer service and billing departments were the worst I have ever dealt with . I presume the mention of a return was in the contract which despite… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 03/10/2018 by valhodgie55 (1 review written)

HAD BEEN WITH THE COMPANY OVER 15 YEARS & WOULD NOT RECOMMEND. THEIR CUSTOMER SERVICE IS TERRIBLE (NON EXISTENT). THEY TAKE AGES TO ANSWER CALLS AND WHEN THEY DO ITS MOST UNHELPFUL. TOLD THEM FOR OVER TWO YEARS THAT MY SPEED WAS VERY SLOW AND THEY DID NOTHING!! TRANSFERRED OVER TO ORIGIN BROADBAND AND I AM VERY HAPPY. SPEED IS TEN TIMES FASTER AND THE CUSTOMER SERVICE IS GREAT, IT IS ALSO HALF THE PRICE I WAS PAYING WITH SUPANET… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 31/07/2018 by Supanethater (1 review written)

I have been with this company for many years.Current contract ends in December and I shall not be renewing.They said they sent me an email raising the price of broadband by over 100%.I never received it.They allegedly sent it the day before my normal billing day so there was no way I could see there had been a price increase by checking my bank account before the expiry of the statutory 30 day notice period.Very cunning. OFCOM and the Ombudsman are useless. Do not use this company,you will end… Read Full Review

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★☆☆☆☆

“GUYS take my experience with this Dustbin company they...”

Written on: 08/06/2018 by 209Walsh (1 review written)

don't not go with this Dustbin company they are horibol + very expansive for bad my experience with then was horibol they drive me crazy don't us then pepeol… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 22/03/2018 by svMcNeill29 (1 review written)

Been with them 6 months and moving house there trying to charge me 2 80 for my new line and I'll have to start new contract what a joke so I said I'll cancel the contract they said I've got to pay £480 stay away from Supanet if I was you … Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“AVOID stilling money ”

Written on: 09/02/2018 by 48Moss (1 review written)

From the moment I've started with them is been a nightmare, very bad internet for about 6 months , then the price went up all the time , started off with £17.89 , now a year later I am paying £37.98 , and can't do nothing about it ., because the contract is for 2 yrs . When u try to call them , you get nothing else than rubbish, often your call gets cut off if they dont like your enquirers , absolutely a NIGHTMARE !!!!… Read Full Review

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★☆☆☆☆

“A total mace advertise as part of openreach to get...”

Written on: 09/01/2018 by Mariah1968 (1 review written)

A total mace advertise as part of openreach to get your business had to reset the router at least 4-5 times a day every day try calling the call centre and it takes 20-30 minutes to get anyone to answer the call then get passed from piller to post to get cut off by people that are very unhelpful eventually paid over £300 to get out of the contract been with bt now for 5 months and haven’t had one issue both coming through the same line ! And bt deal is cheaper avoid at all costs like Going… Read Full Review

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★☆☆☆☆

“Just so so bad.”

Written on: 31/12/2017 by 334Owens (1 review written)

They are just absolutely useless at everything they do as far as I am concerned and I would be embarrassed to be associated with running a company that puts so much emphasis on appearing to be approachable and 'cool' and 'trendy' but which in fact offers a completely useless customer service. Shame on you! BTW. the implicit threat in the "agree and proceed" caveat by its nature increases the satisfaction score. Perhaps they could have additional scoring criteria...."speed of answering… Read Full Review

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★☆☆☆☆

“84year old threatened with debt collectors after...”

Written on: 04/10/2017 by seMcIntyre398 (1 review written)

My 84 year old neighbour who thought she was dealing with BT, tried to cancel her verbal agreement with supanet as she was well within the 14 day cooling off period. I intervened when she was told that she would have to pay a cancellation fee of £30.00. I told the supanet person that this action was illegal but I was informed that debt collectors would be sent in. Unbelievable! She was so upset and afraid that she cancelled her card. Supanet had already taken £20.00 from her account on the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 23/09/2017 by jbatesy3 (1 review written)

i would stay well clear of this company. their customer service is absolutely shocking. i have probably spent a total of 3 hours on hold waiting for my call to be answered by their incompetent, uninterested staff. the connection drops in and out and the speeds are terrible. signed up to fibre and got mugged off with standard broadband and when they asked us if we wanted to go with fibre, sent us out a router that looks like it had come from the 90s. adsl filter broke and phoned for a new one… Read Full Review

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★☆☆☆☆

“Most awful service ever my mother thought she was...”

Written on: 10/09/2017 by Sheldon240 (1 review written)

Most awful service ever my mother thought she was switching to bt after awful service she was promised paper billing and payments under different names as now left owing them set aplan up for 20pound a mth as leaving fee as bully tactics and took 180 pound anothorised payments again surely this should be stopped… Read Full Review

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★☆☆☆☆

“Closed Email and Did Not Care”

Written on: 10/08/2017 by SawyerDickinson15 (1 review written)

As with others I had been with Supanet Email since I bought my first computer with Time. Been with them 13 years plus. Went to use my emails and they all disappeared telling me to phone a number. When I did phone the number tried twice with no success for an hour. Eventually spoke to somebody told me would have to pay £60 to continue to use email and could not even import my emails to another account. Did not care. Had no warning of closing and had two spoof emails put on account to make it… Read Full Review

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★☆☆☆☆

“Blackmail”

Written on: 09/08/2017 by Ray_of_Sunshine (1 review written)

After about 20 years using their rubbish free email service, they recently blocked my access to this account claiming I would now need to pay them £59 annually. The clown that responded to my call insisted that this was reasonable given how long I had used it for free. Knowing that there are scores of free email providers out there, I was staggered that he thought I was going to pay for what was a very below average account when compared to the other free providers. As it turns out I used… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 08/08/2017 by Iindy (1 review written)

Sold to me as a 12 month contract which became 24 months. Coverage really poor as is there customer service. Been on hold for about 15 mins for technical support. Actual joke. Can't advise strongly enough not to use them.cancellation fee is massive just to keep you there... will never recommend or use again. Can't get away from them quick enough..please don't use them… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 03/08/2017 by Israel351 (1 review written)

avoid at all cost i use to work for this company since leaving the have attached two direct debits onto my account after contacting my bank to cancel this i have received a call from my bank the have tried to take money out of my account… Read Full Review

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★☆☆☆☆

“Arbitrary Closure of email Account by Supanet”

Written on: 01/08/2017

Today Supanet has suddenly blocked my access to all of my emails & addresses with no prior warning. I rang a telephone number they gave & was told I had to pay £59 for them to unlock my account. They allege that they contacted me by email to warn me of this charge. I have received no such warning & when I asked the representative from Supanet for a record of this email he said the company had no record! According to him the information in my email account does not belong to me but to Supanet!… Read Full Review

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★☆☆☆☆

“Webmail”

Written on: 23/06/2017 by Taylorli437 (1 review written)

Like a previous review I have had Supanet webmail for several years and suddenly it was suspended-without any notice and time to inform my users of a change of email supplier.The account has been closed with no access to previous emails. Very poor service. Their future charges for the service is exhorbitant… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 22/06/2017 by ibbo000 (1 review written)

Have had a free email address (nothing more) with this company for 13 years and yesterday received 30 identical emails dated 2014 although it is 2017 saying that my email account had been suspended and to call a contact number. Very dubious about the number and wondered if my account had been hacked but no. Supanet had decided with no prior warning whatsoever to suspend my account unless I agreed to pay £90 per year for the privilege of accessing my own emails!!!. I asked how they could… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 12/06/2017 by Hooverka40 (1 review written)

Do not sign up to this company. I have had nothing but hastle from them was suppost to be set up on the 6th june then said it would be the 20th. Said my phone line was live which it is not. Every time we call we are kept on hold for 1 to 2 hours. Phoned them to cancel and they are sayin i need to pay 114 pounds which i am not paying as i have recieved no phone or internet from them… Read Full Review

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