Supanet Reviews - www.supanet.com

★★☆☆☆
2.4 / 5
39% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Compare Supanet Reviews with the Best Email Address Sites at Review Centre. Have you experienced Supanet.com Internet Provider and want to tell others about your opinion well why not write your Supanet.com Review here, it can be about anything, positive or negative, whether its te Supanet Hompage or Supanet WebMail you can express yourself at Review Centre. Maybe you are just looking to compare www.supanet.com with the best email address sites, we offer reviews written by real consumers on Supanet.com.
? Ask our helpful community of experts about this product or company
Supanet www.supanet.com - Ask a question now

Media Gallery for Supanet www.supanet.com

Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com
Supanet www.supanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Avoid like the plague”

Written on: 17/11/2020 by Robinson45 (1 review written)

Appalling customer service, my 88 year old mother sat on live chat (with my help) for nearly an hour only to be told she couldn’t cancel her account via live chat, this was after they tried to get her to move her account to the nursing home she has gone too. Have tried calling only to be put on hold for up to an hour and eventually being cut off! Avoid at all costs… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“After several years of poor service and constantly...”

Written on: 09/11/2019 by 133Bradshaw (1 review written)

After several years of poor service and constantly unable to leave because they held me to dodgy contracts or disputed debts, I finally got away. 6 years later I have their debt collectors chasing me for a debt and the old router (which I sent back). I have asked for all correspondence under GDPR laws but funnily enough there is very little. All I get is increasingly hostile letters from their debt collection company ( which is part of Supanet and sits in the same office). They are preying on… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“£50 priority charge while posing as the Post Office”

Written on: 05/11/2019 by siHalsey120 (1 review written)

£50 priority connection charge is a shameful hard-sell designed to take advantage of new customers. Moreover, it's seemingly not refunded even if cancelling in the cooling-off period. A potential legal loophole means Supanet can claim they've expended money on your behalf to a value of £50. To whom and for what exactly? To reduce a 3-4 week wait to a 2-3 week one? Hardly 'priority' by any definition that I know! Shame on you Supanet for shocking business practices. Up to your old tricks again… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“SUPA NOT!!”

Written on: 12/03/2019 by ATB64 (1 review written)

I cancelled my internet with them back in April 2014 and 5 years later they are demanding payment of £51 for a router which was meant to be returned. I contacted them to ask them why has it taken 5 years to ask for their router back?? They have threatened me with court action if I don't pay. I haven't paid and have registered a complaint with their complaints dept and also with Ofcom! They are the worst telecoms company I have come across, stay well away from them!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Dodgy company”

Written on: 19/02/2019 by exMacGregor352 (1 review written)

After leaving Supanet in 2014 have just received an e mail about paying for a router I apparently never returned . I wa told it was £69 . When ringing the company was told if should have been £99, at no time when I cancelled was I told to return the router or in the intervening 5 years. I have paid them basically to get rid of them . Their customer service and billing departments were the worst I have ever dealt with . I presume the mention of a return was in the contract which despite… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID LIKE THE PLAGUE”

Written on: 03/10/2018 by valhodgie55 (1 review written)

HAD BEEN WITH THE COMPANY OVER 15 YEARS & WOULD NOT RECOMMEND. THEIR CUSTOMER SERVICE IS TERRIBLE (NON EXISTENT). THEY TAKE AGES TO ANSWER CALLS AND WHEN THEY DO ITS MOST UNHELPFUL. TOLD THEM FOR OVER TWO YEARS THAT MY SPEED WAS VERY SLOW AND THEY DID NOTHING!! TRANSFERRED OVER TO ORIGIN BROADBAND AND I AM VERY HAPPY. SPEED IS TEN TIMES FASTER AND THE CUSTOMER SERVICE IS GREAT, IT IS ALSO HALF THE PRICE I WAS PAYING WITH SUPANET… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Avoid this company”

Written on: 31/07/2018 by Supanethater (1 review written)

I have been with this company for many years.Current contract ends in December and I shall not be renewing.They said they sent me an email raising the price of broadband by over 100%.I never received it.They allegedly sent it the day before my normal billing day so there was no way I could see there had been a price increase by checking my bank account before the expiry of the statutory 30 day notice period.Very cunning. OFCOM and the Ombudsman are useless. Do not use this company,you will end… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“GUYS take my experience with this Dustbin company they...”

Written on: 08/06/2018 by 209Walsh (1 review written)

don't not go with this Dustbin company they are horibol + very expansive for bad my experience with then was horibol they drive me crazy don't us then pepeol… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Never again ”

Written on: 22/03/2018 by svMcNeill29 (1 review written)

Been with them 6 months and moving house there trying to charge me 2 80 for my new line and I'll have to start new contract what a joke so I said I'll cancel the contract they said I've got to pay £480 stay away from Supanet if I was you … Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“AVOID stilling money ”

Written on: 09/02/2018 by 48Moss (1 review written)

From the moment I've started with them is been a nightmare, very bad internet for about 6 months , then the price went up all the time , started off with £17.89 , now a year later I am paying £37.98 , and can't do nothing about it ., because the contract is for 2 yrs . When u try to call them , you get nothing else than rubbish, often your call gets cut off if they dont like your enquirers , absolutely a NIGHTMARE !!!!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“A total mace advertise as part of openreach to get...”

Written on: 09/01/2018 by Mariah1968 (1 review written)

A total mace advertise as part of openreach to get your business had to reset the router at least 4-5 times a day every day try calling the call centre and it takes 20-30 minutes to get anyone to answer the call then get passed from piller to post to get cut off by people that are very unhelpful eventually paid over £300 to get out of the contract been with bt now for 5 months and haven’t had one issue both coming through the same line ! And bt deal is cheaper avoid at all costs like Going… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Just so so bad.”

Written on: 31/12/2017 by 334Owens (1 review written)

They are just absolutely useless at everything they do as far as I am concerned and I would be embarrassed to be associated with running a company that puts so much emphasis on appearing to be approachable and 'cool' and 'trendy' but which in fact offers a completely useless customer service. Shame on you! BTW. the implicit threat in the "agree and proceed" caveat by its nature increases the satisfaction score. Perhaps they could have additional scoring criteria...."speed of answering… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“84year old threatened with debt collectors after...”

Written on: 04/10/2017 by seMcIntyre398 (1 review written)

My 84 year old neighbour who thought she was dealing with BT, tried to cancel her verbal agreement with supanet as she was well within the 14 day cooling off period. I intervened when she was told that she would have to pay a cancellation fee of £30.00. I told the supanet person that this action was illegal but I was informed that debt collectors would be sent in. Unbelievable! She was so upset and afraid that she cancelled her card. Supanet had already taken £20.00 from her account on the… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“DO NOT USE”

Written on: 23/09/2017 by jbatesy3 (1 review written)

i would stay well clear of this company. their customer service is absolutely shocking. i have probably spent a total of 3 hours on hold waiting for my call to be answered by their incompetent, uninterested staff. the connection drops in and out and the speeds are terrible. signed up to fibre and got mugged off with standard broadband and when they asked us if we wanted to go with fibre, sent us out a router that looks like it had come from the 90s. adsl filter broke and phoned for a new one… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Most awful service ever my mother thought she was...”

Written on: 10/09/2017 by Sheldon240 (1 review written)

Most awful service ever my mother thought she was switching to bt after awful service she was promised paper billing and payments under different names as now left owing them set aplan up for 20pound a mth as leaving fee as bully tactics and took 180 pound anothorised payments again surely this should be stopped… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Closed Email and Did Not Care”

Written on: 10/08/2017 by SawyerDickinson15 (1 review written)

As with others I had been with Supanet Email since I bought my first computer with Time. Been with them 13 years plus. Went to use my emails and they all disappeared telling me to phone a number. When I did phone the number tried twice with no success for an hour. Eventually spoke to somebody told me would have to pay £60 to continue to use email and could not even import my emails to another account. Did not care. Had no warning of closing and had two spoof emails put on account to make it… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Blackmail”

Written on: 09/08/2017 by Ray_of_Sunshine (1 review written)

After about 20 years using their rubbish free email service, they recently blocked my access to this account claiming I would now need to pay them £59 annually. The clown that responded to my call insisted that this was reasonable given how long I had used it for free. Knowing that there are scores of free email providers out there, I was staggered that he thought I was going to pay for what was a very below average account when compared to the other free providers. As it turns out I used… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible”

Written on: 08/08/2017 by Iindy (1 review written)

Sold to me as a 12 month contract which became 24 months. Coverage really poor as is there customer service. Been on hold for about 15 mins for technical support. Actual joke. Can't advise strongly enough not to use them.cancellation fee is massive just to keep you there... will never recommend or use again. Can't get away from them quick enough..please don't use them… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“avoid”

Written on: 03/08/2017 by Israel351 (1 review written)

avoid at all cost i use to work for this company since leaving the have attached two direct debits onto my account after contacting my bank to cancel this i have received a call from my bank the have tried to take money out of my account… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Arbitrary Closure of email Account by Supanet”

Written on: 01/08/2017

Today Supanet has suddenly blocked my access to all of my emails & addresses with no prior warning. I rang a telephone number they gave & was told I had to pay £59 for them to unlock my account. They allege that they contacted me by email to warn me of this charge. I have received no such warning & when I asked the representative from Supanet for a record of this email he said the company had no record! According to him the information in my email account does not belong to me but to Supanet!… Read Full Review

Report this review
Was this review helpful? 3 0
overview