Radley Handbags Reviews

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★★★☆☆
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Radley Handbags

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Latest Reviews

★★★★★

“Excellent Quality Bags”

Written on: 25/02/2021 by Lucia_Hansen (6 reviews written)

I purchased Radley handbags and quality is excellent. Collection is huge and has wide variety. Price is affordable. Once ordered deliver is fast. Customer service is fast and helpful. Recommended to friends. Happy customer… Read Full Review

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★☆☆☆☆

“They do not stand behind their products!”

Written on: 30/08/2017 by 1969Morris (1 review written)

Bought 2 purses and 2 wallets. The one purse I purchases looked like it had 2 scrapes on the side and thought I could repair however after using the purse one day I noticed that the bottom and sides of the purse were losing its color. The color actually came off. After notifying Radley they told me they do not have any product to correct this nor was there any replacement offered. So sorry I purchased Radley products. I will steer clear in the future and let my friends know also… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 23/03/2017

Ordered a handbag online on Saturday and it was delivered on the following Tuesday. Received three emails and two texts informed me when bag would be delivered within one hour time frame. Do not like ordering goods online as I like to see what I am buying but liked the look of a bag so decided to go for it. It lived up to my expectations! EXCELLENT SERVICE Would not hesitate to recommend. … Read Full Review

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★☆☆☆☆

“disgusting customer service ”

Written on: 22/12/2016 by BraylenAllen200 (1 review written)

I ordered a purse 2weeks ago the parcel was delayed and even thought I've sent them 6enail query's to find out what is going on I've only had the automated reply. Worse customer service ever… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/12/2016 by TetianaS (1 review written)

I love Radley bags so much but my first order with their online shop disappointed me. I've ordered bag outside of UK and faced a problem with provision of passport details to the transport company. Tried to contact Radley several times to help me but got no feedback from them. Imagine! More than 5 e-mails without any response! Now my order went back to shop and I do not know what will happen to my money and to my presents:(… Read Full Review

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★★☆☆☆

“Extremely disappointing customer service”

Written on: 07/09/2016 by MummyBeelah (1 review written)

I was delighted to buy a Radley handbag/ backpack for holidays and travel so not daily use, and extremely disappointed when the trim on the hand strap came apart. But I was horrified when Radley advised they could not repair it themselves ( I would be willing to pay as I have had the bag over 12 months) and just recommended another repairer. I thought I was paying for a quality item from a reputable company and find that having taken my money they are not interested in maintaining any… Read Full Review

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★☆☆☆☆

“constant emails and will not stop them”

Written on: 19/01/2016 by Burkeco105 (1 review written)

I purchased a watch in october 2015. Since then i constantly get emails from them. Have now requested 11 times to get them to stop, 6 times using the unsubscribe button, 3 times to customer services and 2 through their facebook page. Unfortunatly they still keep coming. If you respect your own privacy, DO NOT PROVIDE YOUR EMAIL DETAILS to Radley London… Read Full Review

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★☆☆☆☆

“Awful!!”

Written on: 25/12/2015 by dmMcIntyre210 (1 review written)

Made an order on the Radley website on 14th December of 4 items, I received an email on 22nd to say whole order had been cancelled as one of the items was out of stock, I phoned straight away to place another order as it was a Xmas present. I was assured by their customer service that I would get the items the following day (23rd) only to receive an email on the 23rd at 17:10 to say the order had been canceled again, no present for my 15 year old now!… Read Full Review

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★★★★★

“RETURNED BAG FAULTY IT WAS REPLACED WITH NO HASTLE...”

Written on: 29/10/2015 by TristinBreen478 (1 review written)

RETURNED BAG FAULTY IT WAS REPLACED WITH NO HASTLE REALLY FIRST CLASS SERVICE STAFF SO VERY NICE AND HELPFUL… Read Full Review

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★★★★☆

“Colour transfer”

Written on: 01/09/2015 by Blake2 (1 review written)

I have owned many Radley handbags mostly purchased from outlet centres. I have been particularly impressed by the exchange policy of up to a year if a fault develops up to a year from purchase. I have recently had 2 bags transfer colour in either very hot sun of 37 degrees or rain this week and wonder if this is common or a fault. The dogs tend to fall off quite regularly but overall I like the design of the products… Read Full Review

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★☆☆☆☆

“Never again!!”

Written on: 02/07/2015 by Abbott236 (1 review written)

I bought a lovely looking Radley bag, great leather and good styling. After a month or so of using a new white leather purse (a birthday present from friends) in my bag I realised it was ruined, the dye had come off the lining of my Radley bag (now about 9 months old) and marked the purse, ruined it. I took it back to the shop and they gave me money off another bag, but at a reduced rate because the original bag was now in their discount shop. About ten months in, this bag had a fault. The… Read Full Review

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★☆☆☆☆

“Poor Quality”

Written on: 04/12/2014 by Toonie1949 (1 review written)

I was give a Radley purse as a Christmas gift, it was the large wallet kind, therefore not cheap. It is an envelope type with a press stud to keep it closed, trouble is it wont stay closed unless the coin compartment is jam packed with money. Who wants to carry a purse full of loose change in their bag? I am sure there are better and cheaper purses to be purchased elsewhere, do not waste your money on a Radley. Overpriced rubbish. … Read Full Review

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★☆☆☆☆

“REFUND TAKES TOO LONG”

Written on: 10/11/2014 by evMueller1968 (1 review written)

I purchased an I Pad cover which after 6 months use was unfit for purpose,a corner had come apart at the stitching which could have resulted in my I Pad falling out and breaking!Radley said I would receive a refund but it would take up to 15 days!?These companies are very quick to take your money but not so quick to refund.HIGHLY UNACCEPTABLE.DON'T PURCHASE from Radley.Poor workmanship and quality.£95.00 plus p & p this cost me.Still waiting for refund after 10 days!… Read Full Review

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★★☆☆☆

“Poor quality”

Written on: 21/04/2014

I had a Radley handbag purchased for me for my 60th birthday just 18 months ago. The stitching has started to come away from zip although I have hardly used bag. Radley's response has been that it is no longer under guarantee but have recommended a repairer. I have had many cheap and more expensive bags over the years and none so appalling aa this! Certainly would not recommend… Read Full Review

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★☆☆☆☆

“£108.00 umberella !!!!”

Written on: 18/10/2013 by Rach-666 (1 review written)

I ordered a hadbag from them to replace the one my husband bought me for christmas last yesr that was so poorly made that it fell apart, i waited nearly 3 weeks for a refund and the communication from them was awful. Having now ordered a £108.00 handbag as a replacement they have sent me an umbrella, with a delivery note stating it is a handbag. I Will never buy from them again… Read Full Review

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Sallypitman's Response to Rach-666's Review

Written on: 15/02/2019

At that price, I'd want to open it and sit directly under Niagra Falls for a month without moving.

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★★☆☆☆

“Poor returns policy”

Written on: 23/09/2013 by exradleycustomer (1 review written)

I purchased a Radley purse at the East Midlands Airport in January. A few months later I was unable to snap it closed as one half of the front snap had come off. As the airport is too far to travel to, I took it in to the Radley shop in Leeds fully confident that a company with such a high profile would offer a no quibble returns policy, how wrong I was. I was given several reasons why they could not help me and was made to feel that I had bought my purse at a cheap outlet and because of… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 07/03/2013

I was bought a handbag for christmas by my husband and after 2 months the dog and all of the zips had fallen off of the bag. The magnetic studs that held the side pockets closed were also coming loose. I sent it back to radley to get repaired. After 6 weeks they returned the handbag saying that they couldn't repair it as it was no longer in production. They offered me no other solution. I then demanded a refund as there is a years warranty on the bag. This then triggered a series of vague, non… Read Full Review

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Sallypitman's Comment

Written on: 15/02/2019

I've bought several Radley bags in my time over the years and none of them have caused issues, except for one tote bag where the lining had torn away from the zip, due to me putting too many items in it and weighing it down whilst trying to zip it whilst holding it instead of putting it down to stop the strain on the ziipper. It was my fault. The quality is very good for the price.

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★☆☆☆☆

“Radley Customer Service? Don't bother!”

Written on: 06/02/2013

I received a gift of a lovely Radley across the body handbag last year. I used it periodically over 3 - 4 months and then the zip broke. I didn't want to embarrass the person who bought me the bag by asking for the receipt so I set about contacting Radley myself. To say I'm disappointed is an understatement. I'm frustrated, irritated and shocked at their lack of assistance. I have sent 3 emails whose contents were all either unread or misread by 'customer service' staff whose responses were… Read Full Review

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Khokan58's Comment

Written on: 20/09/2013

I totally agree with you. One of my friend bought a Radley bag and it was very poorly made, reason after four months the bag lost it's shape and looked awful. You can buy £40.00 PU bag and it will look better than £170 Radley bag. My friend took the bag back and they had admitted the fault and gave her the money back.

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★★★★★

“Forget Radley, OMG Collection is better”

Written on: 01/11/2012

Where should I start...... Radley hand bags, I will never ever waste my money on a Radley bag again! I bought one from John Lewis in Peterborough and the bag did not even last me 4 months! Their quality is absolutely rubbish, cheap leather and over priced. All you are paying for is the DOG! Plus the company don't want to know you! However I have discovered a small company in Peterborough, 'OMG Accessories', they have the most beautiful leather handbags, and they quality is fantastic… Read Full Review

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Radleygirl's Comment

Written on: 18/01/2013

I guess it comes down to personal and individual taste.
I currently have 4 different Radley handbags - only one of which is under a year old - I have had all the others for more than 2 years and they are still all going strong.
I have one of their purses, keyrings, a watch and also some of their stationery.
I am a Radley fan and I'm not in the slightest bit ashamed to admit it.

I had a look at the OMG Accessories website - the leather handbags are okay I suppose, but not my taste at all.

To me, Radley has a certain style which I love and I believe their products are fantastic quality. I have also been very pleased with their customer service and shall continue to buy their products. Each to their own!

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★★☆☆☆

“RADLEY DOG NOT ON BAGS NOW”

Written on: 05/09/2012 by katypri (1 review written)

I have lots of Radley from shoes bags purses well almost everything, but i have not bought anything for a year, what is all this button thing, Radley trademark is the dog, but all the bags umbrella's etc no longer have the dangley dog, well i can buy a great leather handbag for £50 and hang my own radley dog on it has i have about 10 so why will i pay £195 and not get a dog, sorry Radley none of my xmas gifts to friends will be Radley this year. Going to start a forum for find the lost Radley… Read Full Review

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