Bell Car Insurance Reviews

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Latest Reviews

★☆☆☆☆

“DISGRACE! AVOID AT ALL COSTS!”

Written on: 10/12/2017 by VincentChandler387 (1 review written)

DO NOT USE THESE PEOPLE! No feedback on our policy (which you are promised), then get an email saying that you will be in the bottom 5% of driver's meaning your policy will be increased, or cancelled...all this after speaking to them on 3 occasions, all giving different and misleading information, and yet them reassuring us that the policy will cover our driving. Liars! Cheapest isn't always best!… Read Full Review

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★★★★★

“bell insurance best company ive dealt with for along time!”

Written on: 26/10/2017 by chris1979ccc (1 review written)

changed cars a few times with no problems always helpful as fast responding. and what I like is also they speak actual English and answer the phone quickly never waited more than 3 mins. had no surprises. and renewal I found was fairly priced. will be staying with them hope they keep it up.payments taken on the day supposed to as paying monthly direct debit… Read Full Review

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★☆☆☆☆

“Car Insurance - Go elsewhere!!”

Written on: 24/07/2017 by musicdesign (1 review written)

Extremely disappointing conversation with Bell insurance today. So much so, that I terminated my policy with immediate effect. They contacted me in writing saying that there was some undisclosed item that had been discovered and that they would be increasing the amount I had to pay by 30 pounds. I enquired by phone as to what this was and they said that because my wife's parked car was driven into by someone else during the night and a claim was made, it would effect my policy. I certainly… Read Full Review

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★☆☆☆☆

“Poor Customer service”

Written on: 27/11/2016 by loGutierrez200 (1 review written)

My Bell Motor insurance is due. I missed the 21 days notice period to set up monthly direct debits and instead which is my fault. I got a bill for the whole policy period to pay upfront I phoned up customer services who said I can pay in two instalments to make it easier. I then said I would phone back shortly. I phoned back 10 mins later they said i had to pay all up front and was like speaking to a brick wall repeating the policy over and over. Saying there are no notes regarding two… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 23/10/2016

had my policy cancelled after 3 months. Main reason was night time driving. After 2 months i was warned about it and told if i didn't improve my insurance would be cancelled. For the 3rd month i never drove at all at night and drove like an old lady. They still cancelled my insurance… Read Full Review

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★☆☆☆☆

“Bunch of time wasters.”

Written on: 09/10/2016 by shahirulb (1 review written)

Joined the insurance group thinking its all good, cheap and cheerful. not knowing that i would just get messed around. Was told the black box would help however not knowing that there were so many hidden policies. The 3 months plug in is a waste of time. There is no portal to check your driving they just send you a feedback which is never positive they always have a excuse why you are not a silver or gold. I belong to insurethebox before and the system was clearer. customer service is… Read Full Review

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★☆☆☆☆

“Lowest of the low”

Written on: 02/10/2016 by Page407 (1 review written)

Offered to pay off the remainder of my policy, was told it would be fine, helped themselves to the money then cancelled it immediately WITHOUT email. You never get through to an English speaker on ringing customer services ever… Read Full Review

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★☆☆☆☆

“i would not recommend to someone that i hate”

Written on: 28/09/2016 by CARLASPINELLIBELL (1 review written)

disgusting service i cancelled the policy with them and they still took 1440 pound and after 10 days and 6 time that i am speaking with customer service are still telling me i have to wait 10 days more!!!!!! DO NOT GO WITH THEM THEY LOOK CHEAP BUT THEY WILL DO WHAT IS BEST FOR THEM IGNORING THE CUSTOMERS NEEDS!!!!!!! AND TAKING MONEY FOR SOMETHING YOU NEVER SIGNED FOR!!!!!… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 27/09/2016 by ESTB (1 review written)

Very expensive and awful customer service. Price goes up every year! Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Very bad ”

Written on: 17/09/2016 by bzKrause1953 (1 review written)

I had my bill Insurance For this year I had good price for 800 pond I drive good save all the time I had the box in my car for 3 month I get cold drive all the time no accident nothing so today I shocked After receiving the post from Bell price for this year 1600 no way to renew this deal bad deal I will cancel this right away… Read Full Review

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★☆☆☆☆

“Black box, 3 months straight Gold, Cashback £20”

Written on: 01/09/2016

Kept the black box always connected for last 3 months. Drove very carefully all around. Received email every Monday to confirm that my driving is at GOLD standard (is that good or they have more levels above it?). At the end of 3 months period, received and email stating: "Congratulations! You have reached your Plug and Drive 3 months review point, and based on your driving scores over the last 3 months, you have been awarded extra discount! As a result, your policy premium has been reduced by… Read Full Review

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★☆☆☆☆

“Rip off!!! ”

Written on: 30/08/2016 by CeliaMelton334 (1 review written)

Please ensure you send your black box registered delivery because if you don't renew your insurance with them, these scheming people will accuse you of not returning the box and ask you to pay £100. Compete rip off Avoid… Read Full Review

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★★★★☆

“No problems - happy!”

Written on: 12/08/2016 by MichaelWheeler66 (1 review written)

I'm a young driver so many of my insurance quotes are so, so high. Bell seemed ideal because, like many of the others, there was a 'black box' type thing included in the policy. The good part about Bell Plug and Drive is that you only need to keep this in for 3 months and there are regular emails rating your driving - gold, silver or bronze. If you finish the 3 months with a gold or silver rating your premium is reduced or you get a partial refund - which I did. I ended up with a silver rating… Read Full Review

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★☆☆☆☆

“AFTER CONTRACT THEM ALL ARE PROBLEMS”

Written on: 09/08/2016 by Cantrell290 (1 review written)

After contract with them my car insurance all is going worst. I dont receive the black box in the period stipulated. They are all the time calling me to add additional clauses, I am paying for me and additional drivers and they try to scare you about your policy and what is covering you, they are trying to scare me in case I had an accident and I dont pay extra money they dont cover me if is driving the additional driver contracted. What means I am paying for an additional driver without the… Read Full Review

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★☆☆☆☆

“32 years driving and insuring my car this is the worst...”

Written on: 08/08/2016

I wanted to add my young son to my insurance so when Bell came back as the cheapest I took out the cover. The 3 months plug in is a waste of time. There is no portal to check your driving they just send you a feedback which is never positive they always have a excuse why you are not a silver or gold. I belong to insurethebox before and the system was clearer. How do I move from being part of 10% good driver and then suddenly not having a discount from this company Over 30 years of driving and… Read Full Review

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★☆☆☆☆

“despicable company - avoid!!!”

Written on: 28/04/2016 by Morrisonhv385 (1 review written)

I have had nothing but problems with Bell from the very beginning. I had read all the negative reviews on here but I still signed up to them thinking 'only negative experiences are put up online' however this is most certainly not the case with Bell Insurance. I have had exactly the same problems as all the other reviewers on here i.e. black box problems, then trying to charge extra, demanding evidence of all my personal documents (which I was told is 'random'), letter notifications delivered… Read Full Review

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★★☆☆☆

“Unnecessary paperwork”

Written on: 16/04/2016 by AG88 (1 review written)

The plug and drive drains your car battery out. I am not really sure how you are supposed to drive to get a gold standard either - perhaps drive 5 miles an hour for 5 minutes a day at 12pm. About 9 months into the policy they suddenly sent a letter demanding documents that included my V5 registration document and driving histories and copies of driving licenses of all the named drivers in the policy. If they did not receive this within 7 days they would cancel my insurance policy. The letter… Read Full Review

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★☆☆☆☆

“car insurance pay out ”

Written on: 11/04/2016 by RyannBishop (1 review written)

It has took them over 10 weeks so far to pay out after a driver insured by them hit my vehicle.i had to pay myself to get my vehicle fixed it cost me 7 weeks of work and the assessor these clowns sent to look at suspension damage never even put my vehicle on the ramp provided.Be warned this is a company that has no regard for any upheaval they cause you and every person you talk with makes false promises this company is a joke please take heed and stay well clear of this lot of incompetent… Read Full Review

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★☆☆☆☆

“Plug & Drive Policy”

Written on: 03/04/2016 by Kidd1981 (1 review written)

total rip off. got a policy and not much feedback on driving for 3 months except not to drive at night too much. difficult as i was making a cd and needed to go to music practices. 6 months down the line they asked for my validations document and made error and tried to bump my premium up. i proved them wrong however. now they are trying to either up my renewal or make a statement that they will declin insurance on renewal so that I will be charged higher premiums from other companies on… Read Full Review

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★☆☆☆☆

“Hiked my renewal by £1000, non-fault claim...”

Written on: 23/03/2016 by MB1993 (1 review written)

Bought a VXR on the basis that bell had quoted me round about £800-900 when i first purchased it, all good couldn't believe how cheap it was esp for me being 21 years old and that it could decrease the year following, in December a woman in work hit the side of my door with her door and denied doing it once i confronted her so decided to go through my insurance to see what my options where, Bell advised that i could go down the non-fault root after i advised them that i did not want to loose… Read Full Review

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