Diabolical, never call you back or show any interest , I applied for a loan 6 weeks ago , got a call day after and then nothing , Good job I went with another loan company and it’s all done and dusted, Never would I recommend this company.

We asked to borrow 3,000 from Norton loans and they recommended taking out a secured loan of 15000 to consolidate our debt. The advisor implied to us that we’d already been accepted by the lenders to do this. We had numerous phone calls with the advisor, including incomings and outgoings expenditure forecasts and at no point did the sales advisor imply that we might not be accepted for the loan. Then out of the blue we received a phone call from a male sales advisor who totally belittled and spoke down to us by telling us that there was no way we could afford the loan. Apparantely my husbands salary would not stretch to meet the repayments. It was the total opposite of what we had already spoken about to the female advisor and we were shocked to say the least. We did not ask for this large loan to start with anyway!! The male sales advisor from Norton was one of the rudest men I have ever encountered in my life. He made us feel like criminals in the way that he spoke to us. He had the most appalling attitude and cockiness and I would definitely tell people to avoid using this company.

Don't trust them!!! I applied for a business loan for my business and was told yes that's fine as its a relatively new company it will need further guarantors fine I say. Next thing I know I am bombarded by personal guarantor finance on my company mobile. The are a broker they send you details through to who ever will pay them for the referral not caring if the product matches requirements. They a con-merchants conning both the loan companies and the clients. I wanted to give a zero sadly I cant

I have been bombarded with text messages saying they have been trying to contact me about a loan I had enquired about. You can't respond by text telling them to leave you alone they give you a telephone number instead. I refuse to waste my money on them so will need to email a complaint. I DON'T want a loan norton finance leave me ALONE!!!!!@

Rang this company 5 days ago and was told I would receive a call from a dedicated advisor within 24hrs. Rang after the 4th day and got a name of the person dealing with it but this person is never available and never returns your calls. Shocking customer service, go elsewhere.

applied for a loan,they tried a couple of companies not offering what I required then just gave up, yet they say they can help whatever your financial circumstances are and my credit rating is average to good

And prepare for complex forms, that you will have to resubmit and then resubmit again. I am a senior manager with a Masters in Business Admin. I can't follow their instructions - seriously! So in that delays are now my fault(!). Nothing done electronically. Which when you have to resubmit and resubmit is infuriating. Promised 2 - 3 weeks for a secured loan. I'm already at week 5. They really could do with a bit of a customer service rethink. Insipid, overly nice and vacuous staff who aren't helpful. If you need to use them, brace yourself.

I am an IFA with 15 years experience and i have never had as bad an experience with a company in all those years as i have had with Norton Broker Services. They ring you up with all the spiel about how good they are and how smooth everything is and you get the opposite. My clients may have had a blemish on their credit files but that just gives Norton the chance to put your client on the highest rate possible. They say speed of service but the valuation was not conducted until 27 days after submission. As for paperwork they ask for one thing even put it in an email and then you get it and they ask for something else. As for the staff lets just say the case handlers do long lunches and telephone calls yet when you ring someone else they can all ways manage to have a quick word with them, i could go on and on but won't but all i am saying as an IFA if you have a client to place avoid Norton Broker Services - you've been warned

I completed an online enquiry form and Was called back. I was not happy with the way I was spoken to as I was dismissed and passed on to another person who was unhelpfuL and used a tone which showed disrespect and lack of willingness to help me. They said they would call back but never did not to bothere'd as went with a different company who made with experience a lot more pleasurable.

Having been through the necessary questioning process, i was declined due to the cost of living having already been added on at over £500. This is nowhere near what I spend, but for some reason it could not be amended. I could afford the loan easily, but was turned down for a ridiculous and inaccurate reason. Why don't they ask how much is spent rather than presume and over estimate?!

after a week of running around geting all the documents they asked for telling me the loan was in place, signed all papperwork and bank details to phone me after all that to say they degided to decline the agreement .what a waste of time when i could have been talking to another firm ,wish i had read the reviews first.....dont bother

They contacted within hours of my application. I had a shot credit rating defaults etc. No problem rates a little high and charges but end of day no one else could give loan. I cleared all my debts with F&F Settlement and yes I have repayments for 10 years so what no phone calls, letters, threats now peace of mind.

They do not call back when they promise. They send refusal emails instead of calling. Norton Finance, do not offer finance to people who are in financial difficulties. Unprofessional, inefficient, right hand does not know what left hand is doing.

I filled in on-line form. Received call back just an hour or so later. Spoke to [name removed] who ran through the form (application) with me. She was really helpful and explained everything simply (without jargon) in a very down to earth, friendly manner. Its quite rare to find customer service advirors/finanical advisors of this calbre and I just wanted to say its really good you have such experienced people on your team. To be fair even if the loan request had been refused I still would have sent the feedback about your advisor as she was really good. I told her my cicumstances and that I was looking for home loan and she just simply guided me through the whole process in short space of time.

I have been scammed in the past by loads of loans. This one was good I was spoken to with respect even after I keep candling my loan as I fort it was a scam but they were helpful I borrow £10000 over 8 years and will use theres again and again defo 5 stars for nortonloans if you try..... nationwideloans4u listen to the ortamated survive and it's the same voice as the man I spoke to about 8 times haha he's only one that works there ring this number 01202 373428 and see how fake it is hahaha just waiting for them to take all my money out my bank now!!!!!

My details got passed on to them, they rejected my loan (in an email kindly called 'Rejectin Email') but then phone me 10 times in less than 24 hours on my work number and mobile trying to offer me 'other services' despite me making it clear I wasn't interested.