Jamaica, Sandals Negril Reviews

Click here if this is your business
★★★☆☆
2.8 / 5
50% of users recommend this
Click here if this is your business
  • Facilities available

  • Proximity to local amenities

  • Proximity to local attractions

  • Quality of food

  • Cleanliness

  • Staff

  • Value For Money

? Ask our helpful community of experts about this product or company
Jamaica, Sandals Negril - Ask a question now

Media Gallery for Jamaica, Sandals Negril

Jamaica, Sandals Negril
Jamaica, Sandals Negril

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★★★

“sandals negril was amazing. staff could not have been...”

written by on 28/12/2010

sandals negril was amazing. staff could not have been more accomodating. felt secure and safe, great food, and clean. luxurious accomodations as well. we cannot think of taking another vacation unless it is with a sandals all inclusive resort. loved it. butlers were constantly hopping to assist you with anything. we topped it off with a message treatment at red lane spa, and what an amazing way to end a vacation. my skin never felt so soft and i was so relaxed. you must try it.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I recently (Feb 5-12) traveled with my family to...”

written by on 19/02/2010

I recently (Feb 5-12) traveled with my family to Negril, Jamaica to participate in my brother's wedding on the beach and enjoy some vacation time in Jamaica. I was traveling with my fianc , my sister and my parents. As I was the best man in the wedding, my father was a groomsman and my sister was a bridesmaid, we all decided to stay at the location of the wedding (Sandals Negril). In addition, to ensure we could all spend time together as a family we all wanted to be at the same resort thus we all booked our travel to Sandals Negril more than six months in advance of the trip. Further, we all received confirmation of our reservations at Sandals Negril and paid in full at the appropriate time. Upon our arrival at the Sandals hub in the Jamaica airport we were notified that two of the three rooms within our party were overbooked and moved away from the rest of the family and away from the resort where the wedding was being held. As you could image this came to us as a huge shock and developed into a major frustration and inconvenience as we were all part of the wedding party. After spending three plus hours of dealing with Donald Smith and Gary Stewart in the Jamaica airport (both of which represent the worst examples of customer service I have ever seen), the only thing that was clear was that mine and my sister's Sandals reservations were not going to be upheld. In order to make the wedding rehearsal in time we all loaded up and headed for Sandals Negril. Upon our arrival we were met by Nichelle Oxford who tried to be as understanding as possible(much better customer service). However, even she could not change the circumstances that our reservations were not going to be upheld. After the rehearsal and dinner, me, my fianc and my sister all went over to check into the other resort. During our check in we noted this was not an 18 and up couples resort and upon getting to our rooms we found that both rooms did not have the water turned on. We could not flush the toilet, wash our hands or take a shower until the next morning. The next day (also the day of the wedding) we had to make several trips between the resorts to make previously arranged appointments and prepare for the wedding, yet another inconvenience. In addition, after all the wedding day events and the end of the evening we could not walk back to our rooms and turn in for the night. Instead we had to wait for transportation to take us back to the other resort. This process of going back and forth between resorts continued for the next two days. Finally on the fourth night of our 7 night stay in Jamaica we were moved back to Sandals Negril, where our reservations that were booked over six months ago were made. In addition, to help smooth the process we were allowed a mini bar in the room (which was of no use to us), 24 hour room service (which we used maybe 2 times) and a $150 resort credit (which might have made up the difference in price from Sandals Negril to the other resort for the 3 nights we stayed). To me these are all token gestures in an effort to put out the immediate fire. However, this does not at all excuse the complete lack of confidence I have in any Sandals resort to uphold their end of the bargain to ensure my reservation remains in-tact as I made it and not as Sandals deems appropriate. Further, based on my experience of this situation I will not plan a trip using Sandals again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“We were there for our honeymoon 04/20/08- 04/27/08. I...”

written by JodyRobinson on 06/05/2008

We were there for our honeymoon 04/20/08- 04/27/08. I would actually rate Sandal's Negril a 20 on a 1-10 scale. If you are considering a Jamaican honeymoon, Sandal's is the place. Mere words cannot describe our experience.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“Sandals Group Reservations are the worst I've ever...”

written by lauraechristine on 27/03/2007

Sandals Group Reservations are the worst I've ever encountered. Reservations for the group are not handled by the department but solely by the bride and groom. This was not easy to plan the wedding. We did not get our room upgrades as promised and the father of the bride didn't get a room when he arrived. We also had to pay a penalty of $2000 when two guests needed to cancel their reservation within 40 days prior to the wedding, even though we found replacements!

The wedding and resort had five stars and when we reached the resort, after the hotel check and sorted out all the hassles with every guest, we had the best time ever.

My advice is do not go through Unique Vacations Group Reservations.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview