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“Dreadful service”
Written on: 15/12/2019
My wife and I are in downstairs flat and noticed water flowing down bathroom wall from behind the tiles. Spoke to upstairs neighbour who quickly checked and said not them. Tried to find problem and then noticed kitchen cupboards all mouldy and water coming from back and as this is wall that divides kitchen and bathroom knew there was a link. Rang insurer who sent out a representative who advised definitely upstairs problem. Spoke again to neighbour who contacted their insurer who sent out… Read Full Review
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“Awful Servive”
Written on: 07/08/2019 by Coughlin388 (1 review written)
Had a leaking joint under the bathroom sink and leaked onto the living room ceiling, causing damage to a section of the ceiling. contact Barclays Home insurance , explain what the problems was and was told that I can submit a claim. Sedgwick was assigned to carry out the assessment. The assessment was totally wrong. I was not at home to explain and answered any question. He was in and out within 30.00mins. The claim was repudiated without any conversation. This company was un-professional in… Read Full Review
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2
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“home insurance”
Written on: 03/03/2018 by BrendaJenkinson (1 review written)
On 1st March I needed to claim due to a leak that had caused wet rot and full damage to our bathroom. The staff at the Perth Office were very informative, understanding and professional ( the worst weather in Perth today) . A cash settlement was agreed and made at the point of this telephone call which I am more than pleased with. Many many thanks to the wonderful staff. … Read Full Review
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1
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“DO NOT GET PHONE INSURANCE!!!!!!!!!!!!!!!!”
Written on: 28/01/2018 by Reagan1956 (1 review written)
NEEDED MY PHONE FOR WORK THEYVE SENT BACK WHAT WAS SUPPOSED TO BE A BRAND NEW PHONE REPLACEMENT. SET IT UP AND THE SCREEN IS COMPLETELY BLACK! FUMING ISNT THE WORD. DO NOT GET THIS COVER WITH BARCLAYS!!!!!!!… Read Full Review
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1
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“THANKS FOR NOTHING BARCLAYS”
Written on: 01/12/2017 by Ball286 (1 review written)
I AM 77 YEARS YOUNG AND HAVE HAD BARCLAYS CONTENT INSURANCE FOR OVER 20 YEARS I HAVE NEVER MAKE A CLAIM. WHEN I WENT TO MAKE A CLAIM FOR A NEW COOKER THEY SAID AS THE COOKER IS 12 YEARS OLD I CAN NOT CLAIM WHEN I WENT TO CANCEL THEY WOULD CHARGE ME £35 TO CANCEL THE POLICY. SO THANKS FOR NOTHING… Read Full Review
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1
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“Loyalty To Shareholders”
Written on: 11/10/2017 by davidowenf (1 review written)
Absolutely disgusted at the renewal quote and home and contents price I have been paying for years from them. £800 a year just looked to renew with Churchill and with a better level of cover 25% of the cost. Even Mr Turpin wore a mask.I have been loyal to Barclays, not any longer absolutely disgusted that they do not have their customers interests at heart very very angry to be honest as I had not been paying attention.Fool me once fool you fool me twice fool me and I am not your fool any… Read Full Review
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“Do not buy insurance with this company ”
Written on: 05/09/2016 by CassidyHawkins117 (1 review written)
Been a customer for 15 years, never claimed . Had water coming in kitchen had to wait 1 week for their roofer . I've had job done and cancelled insurance . I find this company a disgrace . Customer service needs sacking and revamp . Rant over so bad… Read Full Review
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“Consistently surprising me”
Written on: 17/06/2016
I suppose it's bad to think that i excpected to not have such an easy time with my claim. However in the last 3 years i have lost some very expensive In ear monitors costing £900 replaced on my contents insurance and my mobile replaced on the tech pack. Both times were so quick, call staff where helpful and fantastic. And i got my phone back in 2 days. it was totally smashed (s7 Edge so tricky screen to fix) and they did it fantastically. Repair centre definitely deserves a shout out. Very… Read Full Review
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“DECLINED”
Written on: 26/03/2016 by yfJacobs1990 (1 review written)
Went through quote process for contents insurance with Barclays today and after a long list of questions it was declined? No reason why no link to suggest where to get further information from which all seemed very odd. Then went on to another providers site and was offered contents insurance straight away. Feel its pretty shoddy to not even offer a reason or explanation why they refused. Pretty poor service really… Read Full Review
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0
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“Execellent Service”
Written on: 13/03/2016
I had a burglary on 13 Feb 2016,my wife's jewellery and approx £1500 were stolen. I had my content insurance with Barclays. I put my claim in the very next day and was expecting to go through another daunting experience after my burglary. However, I was so pleased to see the whole process proceed so smoothly and quickly that to not leave a review would have been an injustice to Barclays Home Insurance. The total time consumed in settling the claim over the phone was less then an hour and… Read Full Review
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“Poor admin and an extortionate rate hike”
Written on: 16/12/2015 by alanhastings (1 review written)
I have purchased Barclay's Finer Insurance for a number of years, because I thought the idea of specifying 'valuable' cover a good one and there were other benefits, legal cover as standard, items protected away from the home etc. It was never a cheap policy, but I thought I was getting value. Each year the premium increased, but I was able to restrict the amount of increase. Invariably, this led to errors in the direct debit schedule. There was an apology and I was offered a cash payment… Read Full Review
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1
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“appalling service”
Written on: 24/08/2015 by mbrixham (1 review written)
We were flooded through 3 floors . rude surveyer.i am sure he broke health and safety rules by hanging out of a third floor window on one leg to photo roof.Toldpointed at boxes in the hall and said i wasnt insured for runing a business from home ,the boxes had my dads belongings in them he has recently died he was in my house aprox 5 minutes told me i wasnt insured for that kind of damage rang customer services got unhelpfull woman .Rang back spoke to a boy who was a bit better. But had to… Read Full Review
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Read 1 Comment
“Like getting blood from a stone”
Written on: 30/07/2015 by Taniyahu469 (1 review written)
had a roof leak from cracked tile haven't even got an ariel so no one been on the roof they send out some building company to look made some excuse and left had a letter not covered don't do it customer service is rubbish and there builders… Read Full Review
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“shocking customer service”
Written on: 27/05/2015 by matthewokeefe (1 review written)
tried claiming for a laptop that was lost traveling home from work, and was rejected as it had been used at a business earlier that day and the cover does not allow business use, tried disputing it due to the fact that at the time of loss i was not in work but was told had i not used it in work i would not have had it on me to lose what a joke of a company do not use at any cost !!… Read Full Review
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“Never again”
Written on: 16/02/2015 by RolandRamos380 (1 review written)
After 1 year no claims Barclays send me renewal with bigger sum to pay… Read Full Review
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“awful avoid at all cost.”
Written on: 18/10/2014
Started to write a review of Barclays insurance it got so long and i had so much more to say it was getting boring. so to condense it, i will say never ever buy their insurance,they took my excess failed at everything and i ended up doing it all myself.one star is too high but they don't do minus five.!!!!!… Read Full Review
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“don't ever use Barclay if you want to claim ”
Written on: 07/10/2014 by IzabellaRussoItalian429 (1 review written)
after been with barclays insurance for the best part of ten years i had to make a claim for damaged flooring it was nightmare from start till when i told them to stick there claim were the claim fairy cant find it. it all started when i phoned to make the claim the call center did not want to know at all and said a out side company would be in touch the next day. which they did. the company is ASPREA a aviva company that barclays now use first they wanted me to take photos of the damage and… Read Full Review
Mbrixham's Comment
Written on: 24/08/2015
mbrixham same problems andi have been with them over ten yrs and not one claim as far as i can see the surveyour is employed by barclays to turn claims down and if your luck to get a repair cheepas possible
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“ware and tear”
Written on: 01/10/2014 by DulceDonahue (1 review written)
My wife lost a diamond out of her trilogy ring.When i got the estimate it was £175 for the stone and £125 for the setting of the stone and rebuild.I was told by the insurance they would give me only £100 as i have £75 excess and the stone came out because of ware and tear.So i would have to pay for it fitting myself.When i took out the insurance they said if something was broke/stolen/damaged they would pay to have it replaced.What a lie… Read Full Review
Dependables1's Comment
Written on: 23/12/2014
Typical of them. They love to use "ware and tear" as a get out clause. I made a genuine claim for an incident i had no control over and they classed it as ware and tear. I have been paying extra for the full accidental cover, too.
AVOID AT ALL COST !
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“avoid”
Written on: 16/06/2014 by ClaudiaKennedy (1 review written)
We claimed a flooding damage to the wooden floor. they removed floor boards in two weeks time, we are in the 4th month now and job still hasn't finished yet, nothing has been done since. there's a Barclays contractor called Expert. they're truly dull minded and dull acting. they can't communicate they don't return calls, total failure. my living room at the moment is inhabitable, I can't invite people it's like a building site. Barclays is not reliable at all. This contractor called Expert is… Read Full Review
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“Escape of water”
Written on: 02/04/2014 by CarmeloNorris128 (1 review written)
This company tries every way they can not to pay out for damage we had a burst pipe damaged floors walls ceiling etc don't really want to go into everything but save yourself a lot of stress and stay CLEAR OF THEM!!… Read Full Review
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Digger10's Response to mbrixham's Review
Written on: 16/03/2017
Been flooded and says I can't claim for tools my husband use around house just excuses after excuses from him. When you ring Barclays their answer is speak with your loss adjuster which he's just full of poo and treats you like your thick