Barclays wrote the wrong name on our policy. They know that they made this mistake and yet refuse to correct it. Our insurance is now invalid as if we needed it, we could not make a claim with the wrong name on the policy, but that hasn't stopped Barclays collecting my monthly payment for the policy! Hours and hours being passed around by customer service has resulted is NOTHING BEING DONE!!!

We had travel disruption with no fault by us - first of all they put all sorts of obstacles in our way to even get the travel pack terms and conditions, then they refused compensation for a spurious reason although we totally proved it wasn't that. We spend weeks compiling a 36 page document then just said Computer says No. We've been customers for ever and paid the monthly fee for 2 years and this is how we were treated. We're £3,500out of pocket. They are despicable - don't use them and read all the reviews to reveal on all sites to reveal just how bad and dishonest they are.

I will not recommend anyone about this Insurance. This is one of the worst Insurance I have ever experience, Please stay away.

When I called barclays to ask about barclays travel inssurance, they made it looks like a heaven. But then when I started my journey, it was like nightmare. It started with lounge access , the staff sent me to another lounge because their one was full. It was the worst event that I have ever seen. Nooo food variation or drink,no quality plus not enough for everyone. Then I lost my luggage, they said they the insurance do not cover my lost jewellery. Nobody told me that before. So , I do recommend that package at alll . Basically ur paying for nothing.

We were forced to stay in Florida due to Hurricane Irma. The insurance is now not covering us for enforced stay abroad therefore we had to incur additional costs out of our own pocket. I really would not recommend this insurance - I am cancelling mine.

We've had the Travel Pack Plus (and whatever it was called before it changed in 2015) for many years through our Barclays Premier Account. This year was the first time we needed to use it. Our daughter (aged 20), travelling with us and who lives at home fell gravely ill whilst on holiday in Crete. She was put in a coma on life support in the ICU for 10 days. We telephoned the helpline number for advice on getting her home and we were informed that because she wasn't in full time education this year she wasn't covered. They wouldn't even help us with what to do, who to contact or any guidance whatsoever. Our daughter recovered well and was able to fly home to a UK hospital after 2 weeks - we had to arrange the repatriation ourselves and with the help of friends in the UK during what was the most terrifying ordeal of our lives. The bill for the Air Ambulance Plane was £22,000. Before we had our Barclays Premier Account we would always buy travel insurance for specific trips. Having this Barclays travel pack gave us a very false sense of security. I have just looked on the Barclays website for the Travel Pack Plus and it doesn't mention anywhere that I can find about these restrictions. It says that it will cover the whole family if they are travelling with us. About 3 screens in you find the Terms & Conditions and even then the Key Exclusions don't mention anything about children ages or current education situations. I would be interested to hear how many others have been affected by this. I have telephoned Barclays and logged a complaint about the way this is sold.

Been trying to contact this company with a query and been passed to three different departments after pressing button 1 or 3 or 4.In the end I thought try new claims they should know the answer.Seven minutes later I am told "Our operators are busy but they know you are waiting"for the heaven knows how many times so I hung up.Feel sorry for anybody who was putting a claim in they will still be waiting tomorrow

We lost one of suitcases and the remainder were delayed upon arrival to Turkey. It has been three and a half months now and still not even a single phone call or email from Barclays. My personal experience having to deal with Barclays Travel Insurance is to basically declare them to be incapable of having any kind of professionalism, customer care, zero awareness of what it actually feels like to lose baggage and have your holiday ruined. I have been calling them every other week and the excuses they use are the following: 1. The call either drops or they claim not to be able to hear you.(Has happened to me on all 9 calls I have made.) 2. "Oh we are sending your claim to the assessors". (Again have been told this 5 times) 3. "I do not understand why your claim has not been reviewed by claims department". (Have been told this 4 times) 4. "We have not received any emails from you as were requested". (Despite sending numerous emails they claim not to have received only 1 email.) 5. "I will be personally dealing with your claim now and I have to answer calls and deal with customers whilst sifting through 35 pages of your claim. This could take some time". ( Iam sorry and apologise that my baggage was delayed and one suitcase vanished and most of all IAM SORRY FOR TAKING OUT THIS POLICY WITH BARCLAYS!!!!!!!!

Had to cancel our holiday because of death of my wife's mother.the claims process is very complicated and has been delayed by contradictory requests for more and more information from the insurer.so far the process has taken 6 weeks and we seem to be no nearer getting our money. I will not be renewing barclays additions.

I have barclays travel insurance with my additions account. I thought that this was classed as a "perk" but having just had to use it I would not recommend it to anyone. While on holiday in Madrid I had my purse and prescription glasses pickpocketed. I lost 130 euros, the purse was worth £50 and the glasses cost me £164 3 years ago. I provided proof of purchase for all items and was then told: On top of the £50 excess there was another £50 excess for personal items (glasses). I was then told I could not claim for the cost of new glasses, only the cost of the originals. I was then told that 10% would be taken off the cost for every year I'd had them for "wear and tear". This meant that on a claim that was originally costed at £344 I received £190 in compensation! No wonder people ramp up the claims, seems Barclays policy is to sting you for being honest!

if you have your things stollen i hope your burgular is not proffesional...because if he/she is an doesnt leave any effidence then Barlays will not cover you...in my case Barclays are very proffesional at taking money from people...the insurance connected to the additions account which i have paid over 10years, is worth nothing and a complete waste of money....my first time to claim and obviously now ill cancel the charlatons insurance....

After recently returning from Majorca I discovered i had left my wedding ring on the dressing table in my room. After contacting the hotel several times there was no sign of my ring!! I rang barclays and was told that because I had only paid £35 for my ring (It was 32 years ago) that it was lower than the excess on my policy and they couldnt pay me anything!! When I challenged them they said they do not replace new for old and although they agree with the valuation of my ring today. that's their policy and added its in the "small print" under exclusions. Will be cancelling my additions account ASAP. Also had hassle with them over their loan price guarantee I came out on top on that occassion but do feel that they try anything to catch you.

had a bag stolen of the beach , reported it to the police , got back home sent off for a cliam form , filled it in sent all the right paper work , claim rejected , i was too far away from my bag 30feet is classed as too far away , they say you can not see you bag from this distance / what aload of rubbish , please think before taking this insurance out

We've had Barclays Additions Active Insurance and it proved to be very IN-ACTIVE!!! My Daughter took ill at Disney Aneheim and spent all four days in hotel bed -poor thing! Turned out to have a throat Infection, had no choice but to call out a Doc and she was prescribed antibiotics. $500 later!! Called Barlays on our return, she isn't covered as she's now 18 and finished full time education 11 days before we went away. Had she been going to University (as opposed to taking her gap year ) she would have been covered....... what the ?????? I was gob-smacked to say the very least! This Insurance isn't that cheap when you look at what IS actually covered.

dont buy go to proper insurancc company only words they know is SORRY CANT HELP YOU