Barclays Travel Insurance Reviews

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Barclays Travel Insurance

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Latest Reviews

★★★☆☆

“Poor sign-up response”

Written on: 30/08/2019 by goak (2 reviews written)

On sign-up for annual travel insurance I didn't receive any conformation, either email or postal. After one week of hearing nothing I phoned them (long process!) and they confirmed I was signed up and agreed to email me. I was advised that the postal pack takes up to 10 days. OK ... but it would have been so much better if they'd sent me an automated email acknowledgement at the time I signed up. Not difficult!… Read Full Review

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★☆☆☆☆

“Complete waste of money”

Written on: 21/02/2018 by NickiColeman (2 reviews written)

For many years we have paid for the Travel Plus Insurance. Over time the benefits have decreased. We have just been on a very special holiday which went over the 31 days by a day. Therefore we had to pay an additional premium to cover the extra day and also increase the amount paid out should we have to cancel this was about an additional £130. Whilst away we were caught in a cyclone in New Zealand we were stuck for 2 days. We had additional expense of a motel room and car hire as we had… Read Full Review

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★☆☆☆☆

“Wiggling out of a claim”

Written on: 31/10/2017 by CynthiaHays313 (1 review written)

We were forced to stay in Florida due to Hurricane Irma. The insurance is now not covering us for enforced stay abroad therefore we had to incur additional costs out of our own pocket. I really would not recommend this insurance - I am cancelling mine… Read Full Review

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★☆☆☆☆

“Travel Restrictions Not Mentioned on Barclays Website ”

Written on: 16/10/2017

We've had the Travel Pack Plus (and whatever it was called before it changed in 2015) for many years through our Barclays Premier Account. This year was the first time we needed to use it. Our daughter (aged 20), travelling with us and who lives at home fell gravely ill whilst on holiday in Crete. She was put in a coma on life support in the ICU for 10 days. We telephoned the helpline number for advice on getting her home and we were informed that because she wasn't in full time education… Read Full Review

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★☆☆☆☆

“Don't waste money with Barclays, buy proper insurance ”

Written on: 09/02/2017 by Pclerkin (2 reviews written)

I have had the travel insurance pack with Barclays for years. In September 2016 I was lucky enough to go on an extended travel around South America for up to 6 months. 2 weeks before leaving I called Barclays to inform them of my plans and check that I'd be fully covered by my policy. They said yes. Unfortunately at the end of January this year I had an accident and fractured my leg. When I called Barclays to make a claim they said that I wasn't covered because my policy only covered me for… Read Full Review

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★☆☆☆☆

“Easier to contact God”

Written on: 18/05/2016 by Spencersgran (1 review written)

Been trying to contact this company with a query and been passed to three different departments after pressing button 1 or 3 or 4.In the end I thought try new claims they should know the answer.Seven minutes later I am told "Our operators are busy but they know you are waiting"for the heaven knows how many times so I hung up.Feel sorry for anybody who was putting a claim in they will still be waiting tomorrow… Read Full Review

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★☆☆☆☆

“Please do not take a Travel Insurance policy with Barclays”

Written on: 23/10/2015 by ansa111 (1 review written)

We lost one of suitcases and the remainder were delayed upon arrival to Turkey. It has been three and a half months now and still not even a single phone call or email from Barclays. My personal experience having to deal with Barclays Travel Insurance is to basically declare them to be incapable of having any kind of professionalism, customer care, zero awareness of what it actually feels like to lose baggage and have your holiday ruined. I have been calling them every other week and the… Read Full Review

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★★☆☆☆

“Article limit / Depreciation”

Written on: 06/03/2015 by JulieWoodward (1 review written)

I'm not sure if this is the case with all insurers but there is a £300 article limit. My daughter lost her phone which will cost about £500 to replace. Barclays will only payout a maximum of £300 and then they also mention depreciation. Beware of this and check whether the competition offer something more competitive… Read Full Review

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★★★★★

“friendly and suppirtuve”

Written on: 16/09/2014 by Morrowhm1947 (1 review written)

Day prior to my flight I came down with dmfood poisoning, dehydration dropped my blood pressure so Thomas cook rightfully wouldn't let me fly due to risk if embolism. Called Barclay's insurance who were very helpful, arranged overnight stay in a lovely hotel and flights back the next day. Also arranged airport transfer from airport to home. Couldn't have asked for more. The process was a little long winded albeit but that was more down to the airport side of things. We did however have to draw… Read Full Review

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★☆☆☆☆

“Don't use”

Written on: 06/09/2014 by Silva147 (1 review written)

Had to cancel our holiday because of death of my wife's mother.the claims process is very complicated and has been delayed by contradictory requests for more and more information from the insurer.so far the process has taken 6 weeks and we seem to be no nearer getting our money. I will not be renewing barclays additions… Read Full Review

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★★★★★

“Claim payouts without a quibble”

Written on: 16/06/2014 by FVWsenior (1 review written)

I have had Additions Plus travel insurance with Barclays for a number of years. During that time unfortunately I have had to make two claims. The first was when my wife's mother died just before we went on a package holiday and after a confirmatory letter that we were not likely to have been aware of the condition from her doctor concerning the illness from which she died they paid out in full. Secondly I lost my passport in Italy and claimed for the expense of going to the Embassy and… Read Full Review

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★★★★★

“Easy and informative”

Written on: 15/08/2013

Our mother was taken ill on the second day of our 2 week holiday with a bleed to the brain which required a 2 week hospital stay, various scans and operations and a stay in intensive care. I contacted the emergency contact number and was put through quickly to the international assistance team. From there they were helpful, understood the situation and kept us up to date with everything. When I asked them to send confirmation emails for hotel booking references they did, when asked for a… Read Full Review

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★☆☆☆☆

“Waste of time and may leave you without proper cover”

Written on: 02/08/2013 by g0akc (2 reviews written)

Like other reviewers, I have Barclays Travel Insurance as part of 'Additions Plus' on our current account. I've only had to try to claim once, when we had the volcanic ash cloud in 2010. They were useless and refused to pay out. Luckily I managed to get hotel managers and others to refund most of my losses, but we were still out of pocket by about £250. They recently revisited this as their policy is supposed to have changed, and they invited me to submit a fresh claim. Again no joy… Read Full Review

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★☆☆☆☆

“Worst insurance ever!! ”

Written on: 17/06/2013 by Cades (1 review written)

I took out the most expensive cover that was available incase any of my items were stolen, lost , misplaced ect after being assured that i would be covered to the maximum allowance. whilst on holiday my camera was stolen, after following all the procedures getting 3 reports from the hotel manager,holiday rep and police Barclays came up with every excuse under the sun not to pay out an reimburse me from my expensive dslr camera. DO NOT TAKE OUT THIS COVER its not worth the extra 50 pound when… Read Full Review

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★☆☆☆☆

“What a Rip Off”

Written on: 23/11/2012

I have barclays travel insurance with my additions account. I thought that this was classed as a "perk" but having just had to use it I would not recommend it to anyone. While on holiday in Madrid I had my purse and prescription glasses pickpocketed. I lost 130 euros, the purse was worth £50 and the glasses cost me £164 3 years ago. I provided proof of purchase for all items and was then told: On top of the £50 excess there was another £50 excess for personal items (glasses). I was… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 18/11/2012

if you have your things stollen i hope your burgular is not proffesional...because if he/she is an doesnt leave any effidence then Barlays will not cover you...in my case Barclays are very proffesional at taking money from people...the insurance connected to the additions account which i have paid over 10years, is worth nothing and a complete waste of money....my first time to claim and obviously now ill cancel the charlatons insurance… Read Full Review

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★☆☆☆☆

“Barclays!! Total Let Down!!”

Written on: 07/11/2012

After recently returning from Majorca I discovered i had left my wedding ring on the dressing table in my room. After contacting the hotel several times there was no sign of my ring!! I rang barclays and was told that because I had only paid £35 for my ring (It was 32 years ago) that it was lower than the excess on my policy and they couldnt pay me anything!! When I challenged them they said they do not replace new for old and although they agree with the valuation of my ring today. that's… Read Full Review

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★☆☆☆☆

“ travel insurance barclays / under writers norwich union”

Written on: 08/09/2012

had a bag stolen of the beach , reported it to the police , got back home sent off for a cliam form , filled it in sent all the right paper work , claim rejected , i was too far away from my bag 30feet is classed as too far away , they say you can not see you bag from this distance / what aload of rubbish , please think before taking this insurance out… Read Full Review

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★☆☆☆☆

“Barclays Additions Insurance is a Complete Waste of...”

Written on: 22/08/2012

We've had Barclays Additions Active Insurance and it proved to be very IN-ACTIVE!!! My Daughter took ill at Disney Aneheim and spent all four days in hotel bed -poor thing! Turned out to have a throat Infection, had no choice but to call out a Doc and she was prescribed antibiotics. $500 later!! Called Barlays on our return, she isn't covered as she's now 18 and finished full time education 11 days before we went away. Had she been going to University (as opposed to taking her gap year ) she… Read Full Review

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★☆☆☆☆

“not worth paper writen on”

Written on: 05/12/2011

dont buy go to proper insurancc company only words they know is SORRY CANT HELP YOU… Read Full Review

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