I debated for a long time in travel insurance and finally decided to go with Barclays Bank I am so glad I did family holiday I had a fall and needed survey being in hospital abroad is so different to the uk and and don’t assume hospitals abroad will work with all travel insurance companies the do not I was able to contact Barclays as they have a 24/7 contact they were absolutely fantastic through one of the must difficult times in my life there staff really were fantastic and ensured I could have surgery and bills were paid and rescheduled flights and transport When your abroad hospitals will demand payments immediately you must have the right Insurace to deal with all this rest assured if you use Barclays travel you will be taking care of if you need them Well done Barclays I will be forever grateful for tur help

Unfortunately had to cancel a trip due to serious I’ll was of partner Provided letters to confirm diagnosis on Monday and insurance paid out on Thursday Really can’t fault them at all - quick and easy payout in very difficult personal circumstances

When I called barclays to ask about barclays travel inssurance, they made it looks like a heaven. But then when I started my journey, it was like nightmare. It started with lounge access , the staff sent me to another lounge because their one was full. It was the worst event that I have ever seen. Nooo food variation or drink,no quality plus not enough for everyone. Then I lost my luggage, they said they the insurance do not cover my lost jewellery. Nobody told me that before. So , I do recommend that package at alll . Basically ur paying for nothing.

We were forced to stay in Florida due to Hurricane Irma. The insurance is now not covering us for enforced stay abroad therefore we had to incur additional costs out of our own pocket. I really would not recommend this insurance - I am cancelling mine.

We've had the Travel Pack Plus (and whatever it was called before it changed in 2015) for many years through our Barclays Premier Account. This year was the first time we needed to use it. Our daughter (aged 20), travelling with us and who lives at home fell gravely ill whilst on holiday in Crete. She was put in a coma on life support in the ICU for 10 days. We telephoned the helpline number for advice on getting her home and we were informed that because she wasn't in full time education this year she wasn't covered. They wouldn't even help us with what to do, who to contact or any guidance whatsoever. Our daughter recovered well and was able to fly home to a UK hospital after 2 weeks - we had to arrange the repatriation ourselves and with the help of friends in the UK during what was the most terrifying ordeal of our lives. The bill for the Air Ambulance Plane was £22,000. Before we had our Barclays Premier Account we would always buy travel insurance for specific trips. Having this Barclays travel pack gave us a very false sense of security. I have just looked on the Barclays website for the Travel Pack Plus and it doesn't mention anywhere that I can find about these restrictions. It says that it will cover the whole family if they are travelling with us. About 3 screens in you find the Terms & Conditions and even then the Key Exclusions don't mention anything about children ages or current education situations. I would be interested to hear how many others have been affected by this. I have telephoned Barclays and logged a complaint about the way this is sold.

Been trying to contact this company with a query and been passed to three different departments after pressing button 1 or 3 or 4.In the end I thought try new claims they should know the answer.Seven minutes later I am told "Our operators are busy but they know you are waiting"for the heaven knows how many times so I hung up.Feel sorry for anybody who was putting a claim in they will still be waiting tomorrow

We lost one of suitcases and the remainder were delayed upon arrival to Turkey. It has been three and a half months now and still not even a single phone call or email from Barclays. My personal experience having to deal with Barclays Travel Insurance is to basically declare them to be incapable of having any kind of professionalism, customer care, zero awareness of what it actually feels like to lose baggage and have your holiday ruined. I have been calling them every other week and the excuses they use are the following: 1. The call either drops or they claim not to be able to hear you.(Has happened to me on all 9 calls I have made.) 2. "Oh we are sending your claim to the assessors". (Again have been told this 5 times) 3. "I do not understand why your claim has not been reviewed by claims department". (Have been told this 4 times) 4. "We have not received any emails from you as were requested". (Despite sending numerous emails they claim not to have received only 1 email.) 5. "I will be personally dealing with your claim now and I have to answer calls and deal with customers whilst sifting through 35 pages of your claim. This could take some time". ( Iam sorry and apologise that my baggage was delayed and one suitcase vanished and most of all IAM SORRY FOR TAKING OUT THIS POLICY WITH BARCLAYS!!!!!!!!

I'm not sure if this is the case with all insurers but there is a £300 article limit. My daughter lost her phone which will cost about £500 to replace. Barclays will only payout a maximum of £300 and then they also mention depreciation. Beware of this and check whether the competition offer something more competitive.

Day prior to my flight I came down with dmfood poisoning, dehydration dropped my blood pressure so Thomas cook rightfully wouldn't let me fly due to risk if embolism. Called Barclay's insurance who were very helpful, arranged overnight stay in a lovely hotel and flights back the next day. Also arranged airport transfer from airport to home. Couldn't have asked for more. The process was a little long winded albeit but that was more down to the airport side of things. We did however have to draw money to pay the airport medical which will be reimbursed, because the airport would only take cash not travel insurance. Really supportive in a stressful and worrying time, definitely recommended.

Had to cancel our holiday because of death of my wife's mother.the claims process is very complicated and has been delayed by contradictory requests for more and more information from the insurer.so far the process has taken 6 weeks and we seem to be no nearer getting our money. I will not be renewing barclays additions.

I have had Additions Plus travel insurance with Barclays for a number of years. During that time unfortunately I have had to make two claims. The first was when my wife's mother died just before we went on a package holiday and after a confirmatory letter that we were not likely to have been aware of the condition from her doctor concerning the illness from which she died they paid out in full. Secondly I lost my passport in Italy and claimed for the expense of going to the Embassy and incidental costs including for a new passport and was again paid in full. Good policy which I have also extended for longer trips abroad of up to 60 days.

Our mother was taken ill on the second day of our 2 week holiday with a bleed to the brain which required a 2 week hospital stay, various scans and operations and a stay in intensive care. I contacted the emergency contact number and was put through quickly to the international assistance team. From there they were helpful, understood the situation and kept us up to date with everything. When I asked them to send confirmation emails for hotel booking references they did, when asked for a call back they did. They arranged hotels for our father so he could stay on near to the hotel and arranged a medically assisted flight back to the UK. Overall they have been EXCELLENT in every aspect and would have no problems using them again for travel insurance.

I have barclays travel insurance with my additions account. I thought that this was classed as a "perk" but having just had to use it I would not recommend it to anyone. While on holiday in Madrid I had my purse and prescription glasses pickpocketed. I lost 130 euros, the purse was worth £50 and the glasses cost me £164 3 years ago. I provided proof of purchase for all items and was then told: On top of the £50 excess there was another £50 excess for personal items (glasses). I was then told I could not claim for the cost of new glasses, only the cost of the originals. I was then told that 10% would be taken off the cost for every year I'd had them for "wear and tear". This meant that on a claim that was originally costed at £344 I received £190 in compensation! No wonder people ramp up the claims, seems Barclays policy is to sting you for being honest!