Black Horse Loans Reviews - www.blackhorse.co.uk

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Latest Reviews

★☆☆☆☆

“Bully”

Written on: 09/05/2018 by Tidgeyboo (1 review written)

I purchased a car for my son. The car company neglected to inform me that it had had several modifications. They admit this. I cannot insure the car for my son to drive. Thus making the car not fit for purpose in which it was intended. Black horse could not care less, their argument is I should have known. If the car showroom do not know, how am I supposed to. We went around in circles for about 30 mins. He told me their answer was no, regardless of if I logged a complaint. He was getting… Read Full Review

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★☆☆☆☆

“Black Horse masquerading as JLR Finance - AVOID!”

Written on: 12/12/2017 by Jennye1961 (1 review written)

What a crying shame it is that Jag Land Rover have an agreement with these incompoops! The Black Horse / Lloyds car finance team have got to be the most incompetent, discourteous and generally useless team of people I have had the displeasure of ever dealing with. It takes 20 mins to get through to a "human" who is only empowered to say "computer says yes/no" and then push a button accordingly. The "Senior Underwriter" is a button pusher who has been there for 12 months longer than the grunts… Read Full Review

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★☆☆☆☆

“Sold dodgy Motorhome. They could not care less. ”

Written on: 07/11/2017 by tsheppard1 (1 review written)

We bought a Motorhome for 26000 in March through a garage. The loan was through black horse finance. Because of repeated repairs and damage not picked up initially we didn't have the van at home until July. We complained to black horse and the complaints escalation team were unhelpful robot like rude people. No empathy or understanding. In the end I had pay for a independent person to check the van and had free consultation with a solicitor. Black horse then sent their own engineer who agreed… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 03/06/2017

Called twice, systems were down on both occasions, was told I would get a call back but didn't! Called again and was challenged by the most ignorant male advisor I have ever came across in my life, thank goodness I am not committed to this company, I will be taking my business elsewhere, would never recommend this company to anyone and don't understand why dealerships use this company at all!… Read Full Review

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★☆☆☆☆

“Completely incompetent”

Written on: 19/05/2017 by Shaniya451 (1 review written)

Had problems with this company for over 4 years. Grossly incompetent staff, bad communication and underhand tactics e.g. not ensuring it was clear that they take a double payment for your first instalment. Has put me off purchasing on finance for life. DO NOT USE… Read Full Review

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★☆☆☆☆

“Hidious and underhanded.”

Written on: 05/11/2016 by Sydney236 (1 review written)

I have never been treated in such an underhanded way by any other company. Even when buying a MacDonalds, I have been treated with better customer service. They try to twist and turn in every direction rather than treat a client fairly. They are the worst company that I have ever dealt with. Stay clear, or be sorry that you've heard their name… Read Full Review

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★☆☆☆☆

“Very bad experience!!!!”

Written on: 10/03/2016 by Qasimuk (1 review written)

I purchased a Mercedes on finance about a year ago from black horse. Everything was fine up until the vehicle started to have problems. My vehicle would not move due to a electronic fault and black horse said they will send an engineer to asses it. They took so long to send an engineer that before he could arrive someone smashed in to the back of my car and drove off so I had to claim through my insurance and pay the excess so I now have a fault claim on my name and still had to pay my loan… Read Full Review

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Tsheppard1's Response to Qasimuk's Review

Written on: 07/11/2017

They are useless and incompetent

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★☆☆☆☆

“Rude Service”

Written on: 28/08/2015 by PeterReinhard (2 reviews written)

Came back from Holiday and saw that my wife's Direct Debit was not paid because of lack of funds. Called Land Rover Finance [also known as Black Horse Finance] to pay the £ 711 instalment by Debit Card. Cannot believe that the person was so rude and discourteous to me, at first refusing to take my payment and then patronisingly lecturing and berating me about my name. Obviously staff training and courtesy to Customers do not exist at Black Horse!… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 04/05/2015 by MercedesMcCracken225 (1 review written)

I financed a vauxhall Antara through black horse. 6months after I got car it went on fire with myself and 2 kids In it an we were lucky to escape!! Long story short, Vauxhall admitted liability however 6 weeks later I am still having hassle from vauxhall and my insurers. My saving grace has been black horse . Phoning me to check how things going, paying for stuff leaving me out of pocket as I have been off work through stress and anxiety( that shouldn't really have been their fault anyway), and… Read Full Review

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★★☆☆☆

“0% but no understanding of circumstances”

Written on: 17/01/2015 by Jaimek124 (1 review written)

I have had a 0% loan with black horse since 2011 which has been perfect with no problems. My father is a guarantor and has recently had a change in circumstances meaning I need to get him removed. I have had a major change in circumstances now earning 8k more than I did when I took out the loan and they refused to remove a guarantor or even look into it. I can understand if my circumstances were the same as I was earning £15k at the time but I am now earning over £23k with only 24 payments… Read Full Review

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★☆☆☆☆

“To warn everyone this company is a disgrace currently...”

Written on: 13/01/2015 by 247Hodges (1 review written)

To warn everyone this company is a disgrace currently with black horse 12.8 apr went to buy another car using them- signed was due to pick car up to be told the company I had paid every month on time for had refused me finance. Totally distraught on there website they said not to email- when I phoned I was told email :(, got through to new business sector total jobs worth calling himself Gareth terminated my call!! I was on phone from 8.30 they do not open that department until 9- hours later… Read Full Review

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★★★★★

“Faulty Goods”

Written on: 03/07/2014 by TheBoy7 (1 review written)

I would like to say i used Black Horse finance to buy a car. The car i bought had faults. I contacted the Dealer i bought it from and they wanted nothing to do with my claim. I contacted Black Horse and it first there was a bit confusion over the claim. Once the confusion was sorted Black Horse were really good at sorting the problem… Read Full Review

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Alexsophieamber's Response to TheBoy7's Review

Written on: 03/05/2015

Was it a vauxhall by any chance?

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Theboy7's reply to Alexsophieamber's Comment

Written on: 03/05/2015

No it was a VW from Benfield Silverlink.
They were in their rights as my contract was with finance company"but bad customer service from Benfield"

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★★★★☆

“Compassionate customer service”

Written on: 19/02/2014 by Rachel2014 (2 reviews written)

My father died 5 months ago and he had two vehicles on hire-purchase with Blackhorse. I actually found most of my dealings with them to be excellent. They were far more patient than I would have expected given the amounts of money outstanding, and were very kind as long as I kept them updated with how matters of the estate were progressing as it took quite a long time to obtain probate. I eventually chose to return one of the vehicles and made small payments towards the other until the… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 04/01/2014

I fell behind with payments after loosing my partner they wanted full amount of loan impossible !! They give me notice they were taking car .i took them to court the judge suspended the warrant they took the car anyhow .i went back to court I paid my arrears only which is what I asked black horse if I could do they declined .they were ordered to return the car forthwith .they wouldn't return car unless I paid for it to be returned .i went to court again and got the car back for free .my advice… Read Full Review

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Capperauld's Comment

Written on: 09/02/2014

Join the club. Just the same experience as you. My court date is two weeks away. Losing the will to live. They are so ignorant . Not people people at all. They think that being a "corporation" they can steamroller the likes of you and I and we will roll over and say nothing. Not this guy I will be shouting my case in court.

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Tsheppard1's Comment

Written on: 07/11/2017

This is disgusting.

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Squishgalaxy's Comment

Written on: 13/01/2015

Total scumbags they are I paid every month on time and after what we beloved had bought new car only to be told they had declined phoned for help and call was terminated by Gareth! Do not ever use this company I hope you recovered after dealing with them utter scumbags.

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★★★★★

“Simply Amazing”

Written on: 01/01/2014 by Margaret214 (3 reviews written)

To all the people who have made negative comments about Black horse Finance. I have been a customer for over 15 years. Recently I have had to ask Black horse for help. My medical and financial situation meant that I was struggling to meet my monthly car finance. I spoke to some senior guy called James who could not do enough for me. Even very senior director and steak holder even replied to my email. Black horse Finance are so truly professional and are a fantastic company to deal with. Take… Read Full Review

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Squishgalaxy's Response to Margaret214's Review

Written on: 13/01/2015

Totally disagree I a customer of 2 half years never missed a payment and they declined my finance after what we thought had bought a car. Glad you had good experience but I would warn anyone I paid on time every month and yet they declined when we phoned a Gareth from business section cancelled call!

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Margaret214's reply to Squishgalaxy's Comment

Written on: 13/01/2015

You can disagree, but there 2 sides to every story. Blackhorse are a professional reputable company and they looked at my case from both sides. I understood that I had to take full responsibility but give them credit here they treated the customer very fairly. Blackhorse all they way.

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Brzeczyszczykiewicz's reply to Margaret214's Comment

Written on: 10/10/2015

I agree with you. They do according to what customer VOLUNTARILY PROMISED to do. I am sorry, but if you do not have the money put aside for a rainy day (at least 3 months all bills equivalent), then do not buy a car just to impress your neighbours.

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Alexsophieamber's Response to Margaret214's Review

Written on: 03/05/2015

That's what I think too. They will go out there way to help you if you meed them. I have had no problems with them.

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★★★★★

“Blackhorse Oldbury”

Written on: 21/07/2013 by ak89 (5 reviews written)

Purchased an Audi A4 from Blackhorse Oldbury a few months ago. They seem very busy and I had a bit of a wait. They will deduct £200 off the asking price of the car to make it look like they are giving you a deal. Do not negotiate on the price while you are sat in the dealership, they will not budge a penny. Instead let them sweat it out and negotiate over the phone where you are in full control. The guy who I dealt with was pleasant enough, the test drive could have been a bit longer. It was… Read Full Review

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★★★★★

“Very helpful”

Written on: 13/03/2013

Quick desicion on finance for car even extended the term to lower the payments as the car was nearly eight years old was told that this is very uncommon but great for me as put the car in my financial reach, the warranty company wouldnt pay out when should of done so one call to customer services and the money I paid to get car fixed was reimbursed… Read Full Review

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★★☆☆☆

“Customer Service A Joke!”

Written on: 02/02/2013

Appauling customer service, called to speak to advisors about exisiting policy and was rudely spoken to and told information abruptly. easy to see why all the negitave feedback regarding them. Lot of 'hidden' fees which was not made aware of… Read Full Review

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Squishgalaxy's Comment

Written on: 13/01/2015

Hope you didn't get [name removed]! He terminates all his calls never in my life have u dealt with such people! Make monthly payments buy another car and to be told day before I collect it they cannot go ahead my own company declined ! I am leaving them ASAP!

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★☆☆☆☆

“Worse than a loan shark!”

Written on: 17/09/2012

Never never be tempted to take out a black horse loan, they miss sold me the wrong PPI, saying they had filled out the wrong form that I foolishly signed and I may not get the loan if I change back to the PPI that was correct for my needs. The interest being charged over the loans duration, is sky high and far higher than many loan shark companies. I recently became unemployed and Black Horse have insisted on a £10 per week payment out of my £67.50. Barclaycard on the other hand, put my… Read Full Review

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★☆☆☆☆

“payment date change”

Written on: 02/07/2012 by bandit151 (1 review written)

thank you for telling us that you wish to change your payment date we confirm that your new payment date will be 28th of each month starting from 28th july 2012 additional intrest charge is payable wnen customers defer their payment dates and for this change the additional intrest £56.68 asyou pay direct debit you need take no action as we will automatically collect this amount with you next payment… Read Full Review

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