Adrian Flux Car Insurance Reviews - www.adrianflux.co.uk

★★★☆☆
3.2 / 5
57.8% of users recommend this
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Latest Reviews

★☆☆☆☆

“Sold my partner insurance then called the day after to...”

Written on: 03/04/2019 by Hawkins81 (1 review written)

Sold my partner insurance then called the day after to say his mileage was too high and refused to return the deposit. Total jokers! Avoid at all costs! Have since contacted me accusing me of breaching trust pilot conditions threatening to have the review removed and claiming the policy was with another company. Unfortunately for andrian flux the debit on my account proves it was them so this is in no way breaching any trust pilot rules. Now claiming that I am fraudulently reviewing the company… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 22/03/2019 by 5Ferguson (1 review written)

The contract has been concluded and collected fees, after which I was called back and told that the policy can not only be for me on my wife and   came out twice as expensive, when I did not agree, they canceled my guilt policy and charged them… Read Full Review

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★☆☆☆☆

“Empty promises and bad, bad service”

Written on: 14/01/2019 by AshantiGeorge230 (1 review written)

Adrian Flux was a very average insurance broker whilst everything was going smooth. (i.e. When I was paying them for nothing.) But, when assistance was required, albeit very little 'assistance', they turned from mediocre, indolent bureaucrats into litigious monsters. Dropped calls, crossing correspondence, fictional cancellation charges, threatening messages - the full range of 'call centre hell' treatment. And I lost count of how many times I expressed my dissatisfaction / complained about a… Read Full Review

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★☆☆☆☆

“Ridiculous cancellation charge for policy that ...”

Written on: 10/01/2019 by Reeves438 (1 review written)

Took an insurance policy out for a car Avoid due to cancellation charges when policy never started Took an insurance policy out that never started - Unfortunately the sale didn’t go ahead due to finding out it was a Cat D accident repaired which wasn’t declared by the seller so walked away - contacted the team at Adrian Flux and was transferred numerous times before speaking to someone who could try and help - They advised a hefty cancellation charge even though the sale didnt go ahead -… Read Full Review

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★☆☆☆☆

“Stay away ”

Written on: 21/12/2018 by moMcCartney223 (1 review written)

I was talked into putting down a deposit for van insurance by an Adrian flux salesman as he said he couldn’t hold the deal after the call ended. He said he was so confident that it was the best deal on the market, that if I found a cheaper deal within 14 days they would refund my deposit free of charge if I just rang them up. I found a deal that was half the price and offered much better coverage on my vehicle. So I rang them back and they tried every loophole to get out of giving me my money… Read Full Review

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★☆☆☆☆

“keep well away”

Written on: 01/10/2018 by Hess373 (1 review written)

DO NOT TOUCH this company with a barge pole if you are looking for insurance for a learner drive...just been stung with a bill for £167.00 after my daughter passed her test withIN 10 weeks of taking out this policy. customer services keepYOU hanging on the phone forever ..complete waste of space and are not interested in helping you once they have your money. DO NOT GO ANY WHERE NEAR THIS COMPANY..I WOULD NOT RECOMMEND THEM TO ANY ONE. … Read Full Review

Hardybll's Comment

Written on: 30/10/2018

i myself just took insurance our adrianflux i was open with them telling them that i had just moved and had only been there a short while around 4 weeks i gave them my van address so they could check my detail against it i have only just bought my van so im still waiting on doc from Swansea also same with licences i have sent this off to change my address however after taking full payment for the policy they contacted me and said i have 7 days to send them copy's of licence and v5 log book or my insurance would be cancelled i told them that i would not have the docs they wanted me to send them back in that time they told me 7 days or cancelled ie NO EXTRA TIME IF NEEDED
so i rung them back again and just cancelled my policy and so for 1 day insurance and admin they even kept £61 of my money for the hassle they gave me

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★☆☆☆☆

“Van insurance cancellation extoriniate fee”

Written on: 13/09/2018

Cancelled insurance after 3 days and was charged £70. Cancelled because of the ill mannered person on the ohone asked for further info as though I was a criminal. This after spending an inordinate amount of time on their web portal. Never again. Avoid this broker… Read Full Review

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★☆☆☆☆

“Unfair to Customers ”

Written on: 19/07/2018 by WillMurray151 (1 review written)

This company act in an unfair manner to the customer in a number of ways. I recommend never to use them for 3 reasons: 1) I was given a quote with a 400% increase on the premium when I changed my address to just down the road from where I lived. 2) They had to be chased for the refund due to me. 3) The policy had only just been renewed when cancelled and they kept 50% of my payment in so called 'fees'. Totally unacceptable and referred to the FCA… Read Full Review

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★☆☆☆☆

“IF I COULD GIVE ZERO RATING I WOULD! ”

Written on: 17/07/2018 by PCKB (1 review written)

Just cancelled our policy on a classic car as the car has now been sold, the insurance was only renewed again in March (not even a full 4 months since it was renewed) but we have just been told we are not due a refund as this will cover their cancellation fees. The charge for cancellation fees is daylight robbery. Do not give this company any of your hard earned cash, they are quick to take your money and give you the sales patter but I wouldn't let them insure my wheel barrow!!! WILL NEVER… Read Full Review

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★☆☆☆☆

“Black box lost adhesion now want money to replace”

Written on: 25/04/2018 by Sineadw (1 review written)

Fitted a black box adhearing to the strict instructions to follow, that was 6 months ago, hottest day of the year, box falls off window, being told it's my fault it fell off. They now want £30 to replace it...... so angry they are trying to rip me off… Read Full Review

Deedozz's Response to Sineadw's Review

Written on: 10/06/2018

This is what I’m dreading! I have recently taken my policy out with Adrian flux, and now I’m reading all the bad reviews online I wished I hadn’t. May I ask have you had any warnings? As I’ve had 3 already and worried my policy is going to be suspended?

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★☆☆☆☆

“cancellation policy”

Written on: 12/04/2018 by cj1004609 (1 review written)

Absolutely ridiculous cancellation policy, cost half of the policy! Kept on the phone for ages, asked them to call us back.We were told that they have no outside lines to call out!! Is this really a business???!! Unbelievable. STEER CLEAR AT ALL COSTS!!… Read Full Review

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★☆☆☆☆

“5 months to sort straight-forward claim”

Written on: 27/02/2018 by davidgill-collis (1 review written)

Exactly 5 months ago today my car was in an accident in which the 3rd part immediately accepted uncontested liability. And it has taken until now to get it booked into a garage this weekend for repairs. The service - and that of the million or so companies Flux farms work out to - Accident Exchange, Trinity lane, Coplus, SandGResposne - has been farcical. I've had to do most of the legwork myself. Total waste of time ever getting insurance through Adrian Flux… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 27/02/2018 by Prince162 (1 review written)

My husband died suddenly recently and everyone else I have dealt with has been very helpful and sympathetic. Not so Adrian flux, in fact they have gone out of their way to make canceling a policy as difficult as possible. They have now send me a refund cheque which my bank refuses to accept because its not made payable to me. Adrian flux said not their problem and flatly refuse to send a different cheque. They said if im not happy see a solicitor. Disgusting behaviour from a disgusting… Read Full Review

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★☆☆☆☆

“Adrian Flux !!!!!!Do Not Use This Company!!!!!”

Written on: 06/02/2018 by anthonyramsey (1 review written)

!!!!!!Do Not Use This Company!!!!! My box has fallen off the windscreen shortly after taking out the policy. This has happened to a lot of people please go and look at the group on facebook - "Share your experience of Adrian flux " Adrian Flux state this is the fault of the the person installing but do not offer an installation service like other companies. The cost for a replacement box is £30 and you again run the risk of the box not attaching to the windscreen properly. Adrian Flux have… Read Full Review

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★☆☆☆☆

“AWFUL”

Written on: 01/02/2018 by ftWoodruff361 (1 review written)

AWFUL- as you can see from previous ratings they really are rubbish! They made me buy a new cradle due to a black box fault which wasn't my fault! Do not bother getting insurance with them!… Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING”

Written on: 30/01/2018 by DisgustedExeter (1 review written)

I purchased car insurance online late one night, Adrian Flux showing to be much cheaper than anyone else. The next morning I received an e mail asking me to get in touch by phone. After keeping me online for about fifteen minutes with many 'holds' and questions the girl came back and said they couldn't go ahead with this particular policy but they could offer me one with another company at DOUBLE the price. I therefore requested my money back and she said there would be a cancellation fee of… Read Full Review

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★☆☆☆☆

“Absolutely dreadful!!”

Written on: 20/01/2018 by ClareFry (1 review written)

Had their black box fitted for my daughter to drive her car. The app that was supposed to give feedback on how she was driving never worked until right at the end of the first year. When it came to the renewal, Adrian Flux didn't even quote on that same insurance but gave me a different insurance company for annual fee of £1300. When I asked why they hadn't quoted for the previous company as my daughter had a whole year's good driving with the black box, they said that that was the best quote… Read Full Review

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★☆☆☆☆

“Utter Rubbish”

Written on: 04/12/2017 by ChasSaunders (1 review written)

Disappointed from the day I took out the policy so now cancelled. I have just cancelled my policy after approx. 20 months with Adrian Flux. So I thought I would post a review. Good Points 1. Polite Customer service Bad Points. 1. When I purchased insurance with Adrian Flux I had to chase on a couple of occasions for my tax disc. Took a couple of months to receive. 2. Due to the fact I was driving around with no tax disc I was handed a notice to attend my local parish hall. Luckily for me I… Read Full Review

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★☆☆☆☆

“NOT EVEN WORTH ONE STAR - APPAULING”

Written on: 12/11/2017 by 7Reid (1 review written)

DISGUSTED is an understatement. I'm 18 years of age and paid Adrian flux 2480 for insurance with a black box for them to cancel it after 2 weeks for 'speeding' 2mph over on a 20mph road. The app was disgraceful, not informative, and extremely slow. I'm appalled by there customer service and the refund I received which was 1080 that's a loss of 1400 at the age of 18. I hope the company shuts down. I recommend every young person avoids this company and goes with a better insurance which is worth… Read Full Review

Mpoxton's Comment

Written on: 14/01/2018

This is what they do, think about it, they made over a thousand pounds off you for 2 week cover..... it really is criminal.... keep spreading the word

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★☆☆☆☆

“Well well well Adrian Flux. Got my quote online so...”

Written on: 14/10/2017 by rollsy101 (2 reviews written)

Well well well Adrian Flux. Got my quote online so that i don't have to talk to the insurance operator as we all know thay are like robots, i payed £340 for van insurance and i thought that was that, it was done.. well the next day i had a email saying they need to speak to me. Here we go i thought to myself. Why do you want a van? they asked if its not for work. I said it suits my needs at the moment and its not for work. One moment she said, 10 minutes later i've cancelled you're insurance… Read Full Review

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