Naims.co.uk Reviews - www.naims.co.uk

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★★★★☆
4.3 / 5
86% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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★★★★★

“Excellent service and customer support, would...”

Written on: 24/12/2017 by 377Larkin (1 review written)

Excellent service and customer support, would definitely recommend… Read Full Review

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★★★★★

“Great Personal Service”

Written on: 28/04/2017 by timtwingables (1 review written)

Have been with Naims for many years and have had no problems with Broadband for all that time. Today I had a router problem and they helped me sort it out straight away and my connection was restored in 15 Minutes. It is great to phone a number for help and get a person that can help with no call centre messages and waiting time… Read Full Review

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★★★★★

“First class personal service”

Written on: 24/10/2016 by Gohin (1 review written)

I chose Naims after reading a favourable review and have always found myself well pleased with the choice. Problems are always resolved quickly with a personal service rarely found in the modern world… Read Full Review

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★★★★★

“Super Fast Broadband upgrade ”

Written on: 12/09/2016 by TireeBoy (1 review written)

I have been with Naims for approx 6 yrs as my ISP . What attracted me was person /person direct contact instead of BT's labyrinth of call centres which continue to be incapable of accepting a basic logistical fact that when one lives on a remote Hebridean Island, 4 hours by ferry from the m/land, to call out an engineer remains an intangible concept! My recent upgrade to supposed superfast broad band would have been a nitemare but for Naims' input . BT arbitrarily cut-off my adsl line 2… Read Full Review

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★★★★★

“Excellent Phone and Broadband Service”

Written on: 27/12/2015 by Gort2000 (1 review written)

Been with Naims Broadband for 8 years and phone service for 2 years. They have provided excellent service throughout that time. I recently upgraded to FTTC. Any issues with connection over the years have been due to my rural location and exchange problems which are the responsibility of BT Openreach. In these instances Naims or Entanet, who are the parent company, always respond immediately and get the problem sorted very quickly. There is no traffic shaping. Their call centre is in this… Read Full Review

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★★★★★

“Fantastic service from Naims”

Written on: 03/12/2015 by JudithEB (1 review written)

We moved from Sky to Naims two months ago and could not be more impressed. We have saved a considerable amount of money, but it has been the telephone support that has really impressed us. The Naims staff have been endlessly patient and supportive, and could not have been more helpful. Have strongly recommended Naims to family & friends… Read Full Review

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★★★★★

“Broadband up-date”

Written on: 12/11/2014 by Kenace (1 review written)

I've been a Naims customer for something over ten years and recently decided to up-grade my connection to ADSL2+ and as always got prompt 1st class service, with the change being effected the following day. This brilliant response and support is one of two main reason why I have stayed with Naims. The other is the reliable connection. It's a pity more people don't know about Naims… Read Full Review

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★★★★★

“help with connection”

Written on: 04/10/2014 by craigmcewan (1 review written)

I had a great service from Naims when they noticed that my connection speed was slower than it should be. They gave email support, and suggested changes I could make to the set-up inside my house, to locate the source of the problem. After each change they monitored the speed and duration of my router's connection to the internet. A dodgy phone was identified as the source of the problem. I disconnected the phone, and achieved far faster connection. Great service, thanks… Read Full Review

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★★★★★

“Brilliant ”

Written on: 11/09/2014 by KarlyPollard442 (1 review written)

I have always found the service and help provided to be fantastic, even over Xmas when I was having a nightmare with the BT infrastructure. Was even updated on new years eve. Would have no hesitation in recommending naims to other people, you actually get to talk to a real human who understands what service is… Read Full Review

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★★★★★

“Amazing customer service”

Written on: 02/09/2014 by Roderickz257 (1 review written)

Had to call naims after a problem at the BT end, and they got it sorted out immediately, on a Friday evening. Brilliant… Read Full Review

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★★★★★

“Excellent service”

Written on: 27/09/2013 by Mosska (2 reviews written)

I have been with NAIMS for over three years now and I have been entirely happy with the service. I have had long experience of many other ISP's and so am well aware of how other companies operate. For example I had a connection problem which eventually was tracked down with difficulty to my own equipment. The response from the team could not be faulted; they were super fast, efficient, non-condescending and provided consistent support until the problem was resolved. I can wholeheartedly… Read Full Review

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★★★★★

“I signed up for Naims 30Gb peak limit broadband...”

Written on: 11/04/2011 by Mal Jeff (1 review written)

I signed up for Naims 30Gb peak limit broadband service when I moved into my new house, and have been extremely happy with their service. The package is not the cheapest broadband package available, but as a gamer I was happy to pay a little extra to get a service that doesn't get throttled at peak times. On the (very) few occasions I have had need to call or email them, their responses have always been very quick and knowledgeable. I would not hesitate to recommend them to anyone looking for a… Read Full Review

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★★★★★

“I have been with 'naims' for just over a year now. The...”

Written on: 29/01/2008 by rita bent (1 review written)

I have been with 'naims' for just over a year now. The odd times I have contacted them direct, I have had an e-mail back from them straight away.
I telephoned my supplier entanet (got through naims) regarding a problem I had with the internet and the same day I had contact fron naims to see if it was all sorted.
Well worth the 10/10… Read Full Review

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★★★★★

“After a horrendous time with talk talk, Naims made my...”

Written on: 03/01/2008 by Baggy05 (1 review written)

After a horrendous time with talk talk, Naims made my computer use worthwhile again! They ironed out my problems related to computer ignorance without making me feel a numpty. Can't praise these folks highly enough, they should set up a sister company educating others in customer service… Read Full Review

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★★★★★

“I would be happy to recommend Naims to anyone, hence...”

Written on: 05/11/2007 by MrsKB (1 review written)

I would be happy to recommend Naims to anyone, hence this review.
So straight forward pricing ,no broken promises , U.K. based support.,quick response to email.
Enquiries, knowledgeable staff… Read Full Review

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★★★★★

“I have been with this Naims.co.uk for several years,...”

Written on: 06/05/2005 by jedward (1 review written)

I have been with this Naims.co.uk for several years, starting with an Unmetered dial up account and now I have moved to their Home 512kbs Broadband package. Despite the activation fee I decided to stay with Naims.co.uk as all aspects of the service I enjoyed with the unmetered dial up account. i.e. good customer service, trouble free Internet access, value for money and a month to month contract, has continued with their broadband packages… Read Full Review

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