Comet Reviews - www.comet.co.uk

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Latest Reviews

★☆☆☆☆

“Went wrong address after i confirmed then sold my item”

Written on: 21/05/2021 by Marianan1967 (1 review written)

Brought a fridge freezer to be told will be delivered within 7 days. Then from 2nd may puchase said delivery date 17th! Then attempted delivery to wrong address even though coment had the correct address deliver service somehow never and only had 7 morville street. Then after correcting and telling them i am disabled please call and they said they would they never still went wrong address!!! Was told they would call me back never then sold my item and told me its out of stock!!!! Then was told… Read Full Review

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★☆☆☆☆

“Send in the clowns”

Written on: 16/03/2021 by Stealth99 (1 review written)

Ordered a mobile phone on 3rd March, item dispatched 3rd March with a delivery date of 8th March. My eyebrows were rasied when the Parcelforce tracking number failed to work, however I emailed Comet about this. 8th March came and no surprise that the item was not delivered. Contacted the clowns (sorry Comet) on 9th March, they said that they would contact Parcelforce and conduct an internal investigation. I rang the clowns on the 10th, 11th and 12th March for an update, got the same response… Read Full Review

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★☆☆☆☆

“terrible, disgraceful customer service”

Written on: 21/02/2013

If it was possible Comet customer service wouldn't get a star! This is a total joke! I bought a tumble dryer which was working fine but then it stopped spinning. I have an extra care plan but I can't book a repair without an authorisation number. I tried to contact differnt numbers but nobody picks up. It soo annoying! I hate eerything about this customer service. MIt wastes my time. I've spent three hours constantly ringing and nothing happens. I don't even want to see my phone bill! This is… Read Full Review

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Maryallan's Comment

Written on: 22/02/2013

i also have got a washing machine that dosent wash iv been waiting a month for repairs i rang so many numbers with not much luck how do u manage may be a law suit would be better

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★☆☆☆☆

“bought 3d smart blu ray home cinema ”

Written on: 19/12/2012 by cairny4 (1 review written)

well when i got home there was no remote, tried everything but its dead without a remote, havent even done first setup, plays blu ray at least, i dont think i ishould spend money on a remote when i have paid for system, what a rubbish xmas with kids i am going to have, anyone any ideas, i bought the 190 model, bought it saturday past and managed to go in last day, man said buy one on ebay for 7 quid, well cheapest i have found on internet is 40, and might not work .....help please… Read Full Review

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★☆☆☆☆

“'GET OUT NOW OR SECURITY WILL KICK U OUT'”

Written on: 22/11/2012

This is what I heared yeasterday from the manager from Comet in Preston Capitol. I naver heared any sales person talking to customer this way. I was refused information about my camera that is service since 8 weeks. I had to call police to report rasist incident after they told me to call my ..... police. I have never felt so offended. I have to addmit I was there with 3 year old son and he wanted security to kick me out of the shop. Hope he will be disciplinary fired… Read Full Review

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★☆☆☆☆

“awful customer service ”

Written on: 04/11/2012

bought some beats by dr dre which were faulty took them back to comet where i got them and the person would not refund them or swap them i ended up taking the broken ones home im very disappointed as i paid a lot of money for them… Read Full Review

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★★☆☆☆

“poor service/lack of contact”

Written on: 23/10/2012

We ordered a printer online, hoping to collect it from a local store but had to have it delivered. We were promised delivery for Tuesday , 07.00-12.00 but it did not arrive until after 12.00 on Wednesday. It was left in an unsecured porch. There was no contact from the delivery service. Comet's customer care dept did not contact us as promised when I rang to enquire about the whereabouts of our goods. We have spent approximately £2 on premium rate rate phone calls and wasted 1.5 days… Read Full Review

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★★★★★

“customer service”

Written on: 22/10/2012

I was served by Diane at the Pontefract store and was extremely pleased with her knowledge of the products, her honest and friendly manner and her complete competence, she was a breath of fresh air, you do not usually find assistants with so much knowledge, she definitlely deserves being highly Also must mention Emma at the same store, who dealt with my quiery about price matching, and gave me a bette deal, she was also very friendly and competent… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 13/10/2012 by AASA (2 reviews written)

Needed to return a faulty desktop which I bought 2 days earlier, I had to go there twice and argue with the customer service and the manager to convince them to refund my money back. They refused saying that the T&C's mentions that they don't accept refunds or returns of opened items even in the first 14 days and that I had to call customer support to try to fix my computer. I just want to know why would anybody want to return an unopened product and how are customers supposed to discover a… Read Full Review

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★☆☆☆☆

“comets disgraceful service too a regular customer”

Written on: 24/09/2012 by charleneyardl89 (1 review written)

Went to comet castle vale on 15/09/12 was shown around by a sales guy and we picked out the cooker and washing machine we wanted we opted for installation and was.happy with out choices.of a crown 60" duel fuel cooker and a hotpoint 8kg washing Machine. Unfortunately this is where the fun ended the sales guy was.very rude during the finance process and impolite however we let this slide as we British do with delivery booked for Saturday 22nd it was now.just a waiting game. Saturday came and the… Read Full Review

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★☆☆☆☆

“Comets disgraceful service!!”

Written on: 04/09/2012

I bought a dyson for my mother in law on thursday the 30th august 2012, Comets e mailed confirmation of delivery, it will arrive Monday Sept 1st, I checked the tracking of the delivery early monday and it was confirmed as 'out for delivery'. My mother in law who is not well got up at 6.30am as the delivery slot was between 7am - 8pm. Ok, this is standard and we expected a long wait in, 8pm came and went and no delivery!!! I was fuming, and the frustration increased because Comets cannot be… Read Full Review

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★☆☆☆☆

“Terrible returns service”

Written on: 29/08/2012

I purchased a Tefal iron from Comet in Braintree, Essex. After 8 months use it stopped working so I returned it along with the receipt. I was told by the shop assistant that they won't do anything and if an item breaks after 28 days it is up to me to contact Tefal and return it to them myself for repair or replacement!I cannot believe Comet's lack of customer service. I am now expected to package up an iron and get it sent to Tefal myself, in the meantime having no iron to use. To cap it all… Read Full Review

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Psychicgoddess's Comment

Written on: 25/09/2012

I hear your pain, just had a very similar experience also with a Tefal iron. The returns policy on the website does not seem to mention this and when I phoned customer services and after speaking to her Manager, the person told me that if I have my receipt and it was under 1 year old, I could get a replacement. (Family of 6, - can't do without an iron and lets face it they are not inexpensive to buy, I think mine was around £300 before sale price of £160!!!!) Anyhow after I asked customer services why mine had been sent off by the Falkirk store rather than replaced they phoned the store and spoke to the Manager who confirmed that there is a different policy for Tefal. If the people who work for Comet cannot interpret the policy, how is it that they expect customers to do so, - or is this the point! Bought loads of electricals from Comet before, - but will not buy again. Customer Service is shocking!!!!

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★☆☆☆☆

“Terrible service especially delivery”

Written on: 22/08/2012 by polliep (1 review written)

I recently decided to buy a laptop online and settled on a Fujitsu AH532 laptop, i found the one i wanted on the Comet website and bought it online. they told me it would be delivered 2 days later between 7:00 in the morning and 20:00 at night so i took the day off work to wait for it to be delivered. it did not arrive on the day they said it would and then when enquiring why it had not been delivered they told me it had in fact been delivered which was false, so not only did they not deliver… Read Full Review

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★☆☆☆☆

“Comet Purchase Fiasco”

Written on: 19/07/2012

Two weeks ago I ordered a fridge freezer from them and an hour later a dishwasher. The latter was on offer at £360 whilst everywhere else was £400. Next day got an email from 'em saying they couldn't process the payment on the dishwasher. Rang HSBC - yup debit card transaction authorised - rang Comet helpline on 0871 number at 10pm a minute. Spoke to four people. Bounced back to the front voicemail menu. 30 minutes wasted = £3.00 on the phone bill. Ordered from Boots Kitchen Appliances (for… Read Full Review

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★☆☆☆☆

“Incompetent or lazy electricians”

Written on: 11/05/2012 by moniqueb (1 review written)

Comet sold me an oven, and charged for installation. Oven was delivered supposedly by qualified electricians, who said that oven had the wrong fittings and could not be installed. I cancelled that order and bought another oven, with the right fitting. Electricians who delivered that oven said it could not be installed and I had to have my own electrician. I cancelled the charge for installation and hired an electrician, who had no trouble installing the oven, at less than half the Comet price!… Read Full Review

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★☆☆☆☆

“comet price promise - joke!!!”

Written on: 11/05/2012 by cometrajoke (1 review written)

comet offer a price promise which is absolutely worthless. Currys have a Hotpoint tumble dryer online for £179, Comet price online £249. Rang up to ask for price match, when it came down to it they wouldn't match the price because the tumble dryer could not be delivered until the Tuesday, even though comet were unable to deliver until Wednesday. The dates for delivery are not because either company don't have stock, but simply because on my postcode they are not in that area until the Tues!!!… Read Full Review

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★☆☆☆☆

“Extended warranty repairs is a joke”

Written on: 03/05/2012

Having purchased a Hoover washing machine from comet I took out there extended warranty after spending 20 mins on the phone explaining the fault to there customer service dept they arranged to send an engineer over a week later. The send engineer was sent but given no house number never arrived they were called again a 2nd appointment was made I had to wait another ten days for this privilege but the bright side is he had my full address this time he arrived at arranged time and immediately… Read Full Review

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Guest's Comment

Written on: 08/05/2012

similar happened to myself. My Beko washing machine broke down over 2 weeks ago, rang Comet, wasted about 20 mins before answering. I went through what the fault was and was told a company called REPAIR CARE would ring with an engineer appointment. After not hearing anything I found REPAIR CARE phone number on the internet. Gave them a call, they then got in touch with Comet and called me back to say they had arranged for a local engineer to visit the same week. Engineer turned up, was here all of 5 mins told me what was wrong, which is what I had already reported wrong and said would have to order parts. Two and a half weeks later still waiting for Comet to authorise repair. Rang Comet today. they said it was REPAIR CARES fault for not e-mailing them. I rang REPAIR CARE, they said sent several e=mails to Comet and was getting no replies. Long and short of it is, Comet promised to sort it out today after I said would like all of my insurance premium back for doing all the ringing about to different companies on premium rate numbers, false promises and incompitence. Guess what no phone call as yet....

Desperate knee deep in washing customer

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★☆☆☆☆

“Comet Click and Collect”

Written on: 29/04/2012

I ordered a DAB radio and docking station on the click and collect service to be picked up from the Portsmouth Ocean Park store. I received a phone call and e-mail to confirm the item was now available and on the website it claimed I had until 4pm to the next day to collect my purchase. The next day I went to the store and the assistants could not find my item. I then had to hang around while they went through the farce of looking for it when it became clear that they had already sold it and… Read Full Review

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★☆☆☆☆

“Large high street retailer acting like a cowboy”

Written on: 25/04/2012 by glenc (319 reviews written)

I ordered a PC from their site, opted for an instore pick up. At the point of paying I was told that it would take 6 days to get into the store - fair enough I thought 7 days later, I was about to go in and collect it, but noticed on the receipt it says that the store should call you - so I thought Id double check before I went in I was then told that it wasn't in the store and they had no idea when it would be. They'd already taken my money, given me a confirmed date but now they tell me… Read Full Review

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★☆☆☆☆

“hotpoint aqualtis washing machine”

Written on: 21/04/2012

My washing machine was reported to the repair service centre 10 days ago, the engineer came out and immediateley told me it could not be repaired on there and then as the drum in machine had packed in. He went on line to book the part and arrange a new apppointment for me which came up as 3 weeks time. I explained that i had done without a machine for almost 2 weeks already so how was i expected to survie another 3 weeks? I have been ringing the helpline and i have been left waiting on the line… Read Full Review

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