Do NOT buy from them. They advertise one thing then send you another. Poor customer service and they still expect you to pay for the inconvenience. A real bunch of cheapskates.

Brought a fridge freezer to be told will be delivered within 7 days. Then from 2nd may puchase said delivery date 17th! Then attempted delivery to wrong address even though coment had the correct address deliver service somehow never and only had 7 morville street. Then after correcting and telling them i am disabled please call and they said they would they never still went wrong address!!! Was told they would call me back never then sold my item and told me its out of stock!!!! Then was told i would be refunded straight away as money was never taken was pending yet still now no refund no fridge freezer been left waiting now cant get any anywhere as all are sold out fuming and disabled with 3 kids will be taking this further especially as not been dealt with correctly or refunded!!!! Bang out of order this is. No refund so unable to purchase a fridge as my benefits money has already gone towards the fridge I brought which you guys have sold on!!!!!

Ordered a mobile phone on 3rd March, item dispatched 3rd March with a delivery date of 8th March. My eyebrows were rasied when the Parcelforce tracking number failed to work, however I emailed Comet about this. 8th March came and no surprise that the item was not delivered. Contacted the clowns (sorry Comet) on 9th March, they said that they would contact Parcelforce and conduct an internal investigation. I rang the clowns on the 10th, 11th and 12th March for an update, got the same response (matter under investigation) and they could not provide an update until Monday 15th March. I contacted Parcelforce on the 12th March, received an email from them on the 14th March confirming that they were still waiting to receive the item from the sender (Clowns / Comet) hence the reason why the tracking number did not work, I forwarded the email to the clowns and also demanded that they ship the mobile phone under "Next day delivery" due to the incovenience which they had caused to me). I contacted the clowns on Monday 15th (in the morning) for an update, I was informed that an update could not be provided until 4.00pm that day ? Received a phone call after 4pm to confirm that the matter was still under investigation, however they would be shipping a moble phone to me, but would not know the tracking number until Tuesday 16th March. So here I am (Tuesday 16th March at 12.45pm) still awaiting confirmation that the item I ordered on 3rd March has been shipped and a tracking number which actually works, no confirmation that the item will be sent "Next day delivery". Only one star given as you cannot submit a review with no stars. This is / was my first experince with Comet and it will be my last. I have never experienced such a incredibly poor level of customer service, total incompetence, complete lack of customer skills or care. Above all I have zero faith, confidence, trust or believe in anything that these clowns have said.

If it was possible Comet customer service wouldn't get a star! This is a total joke! I bought a tumble dryer which was working fine but then it stopped spinning. I have an extra care plan but I can't book a repair without an authorisation number. I tried to contact differnt numbers but nobody picks up. It soo annoying! I hate eerything about this customer service. MIt wastes my time. I've spent three hours constantly ringing and nothing happens. I don't even want to see my phone bill! This is going to be a fortune. Everyone transfers me forwards and backwords, any noone can help me!

This is what I heared yeasterday from the manager from Comet in Preston Capitol. I naver heared any sales person talking to customer this way. I was refused information about my camera that is service since 8 weeks. I had to call police to report rasist incident after they told me to call my ..... police. I have never felt so offended. I have to addmit I was there with 3 year old son and he wanted security to kick me out of the shop. Hope he will be disciplinary fired.

bought some beats by dr dre which were faulty took them back to comet where i got them and the person would not refund them or swap them i ended up taking the broken ones home im very disappointed as i paid a lot of money for them

We ordered a printer online, hoping to collect it from a local store but had to have it delivered. We were promised delivery for Tuesday , 07.00-12.00 but it did not arrive until after 12.00 on Wednesday. It was left in an unsecured porch. There was no contact from the delivery service. Comet's customer care dept did not contact us as promised when I rang to enquire about the whereabouts of our goods. We have spent approximately £2 on premium rate rate phone calls and wasted 1.5 days waiting in. That has to be set against the £5 we saved buying from Comet! To say that we are not impressed is an understatement and you can be confident that we will not be using Comet on line again. Are we the only ones who resent Comet's use of premium rate lines? We are still waiting for a reply to an email a week later.

I was served by Diane at the Pontefract store and was extremely pleased with her knowledge of the products, her honest and friendly manner and her complete competence, she was a breath of fresh air, you do not usually find assistants with so much knowledge, she definitlely deserves being highly Also must mention Emma at the same store, who dealt with my quiery about price matching, and gave me a bette deal, she was also very friendly and competent

I bought a dyson for my mother in law on thursday the 30th august 2012, Comets e mailed confirmation of delivery, it will arrive Monday Sept 1st, I checked the tracking of the delivery early monday and it was confirmed as 'out for delivery'. My mother in law who is not well got up at 6.30am as the delivery slot was between 7am - 8pm. Ok, this is standard and we expected a long wait in, 8pm came and went and no delivery!!! I was fuming, and the frustration increased because Comets cannot be contacted, I emailed that evening (over 24 hours ago) and have had no response, i've rang their contact number on several occasions throughout the day(10pence a minute) I have gone through the options and then they tell you that no staff are available to deal with my query!!! Aaaaaaargh, how are they allowed to do this? Money has been taken from our account, hve waited in all day and no communication, charged for trying to contact them to find out whats happening to my goods, no reply to e mails??? How can Comet treat their customers like this? Don't bother purchasing anything, go elsewhere.

I purchased a Tefal iron from Comet in Braintree, Essex. After 8 months use it stopped working so I returned it along with the receipt. I was told by the shop assistant that they won't do anything and if an item breaks after 28 days it is up to me to contact Tefal and return it to them myself for repair or replacement!I cannot believe Comet's lack of customer service. I am now expected to package up an iron and get it sent to Tefal myself, in the meantime having no iron to use. To cap it all, the shop assistant was quite dismissive and took several minutes before serving me whilst chatting to another assistant.

Two weeks ago I ordered a fridge freezer from them and an hour later a dishwasher. The latter was on offer at £360 whilst everywhere else was £400. Next day got an email from 'em saying they couldn't process the payment on the dishwasher. Rang HSBC - yup debit card transaction authorised - rang Comet helpline on 0871 number at 10pm a minute. Spoke to four people. Bounced back to the front voicemail menu. 30 minutes wasted = £3.00 on the phone bill. Ordered from Boots Kitchen Appliances (for £400) on Tuesday PM - delivered Thursday. Texts and phone calls every day, and on the day, a call plus text at 0700 - arriving between 10am and 2pm. Noon - call to mobile - we'll be with you in 30 minutes. Theyw ere - great service... The debit transaction for the Comet sale took a week to drop off the available balance on the HSBC bank account. Googled around for `Comet and transaction and problems. loads of complaints from affiliates saying around 30pc of Comet online transactions fail. What a shambles. The fridge freezer was delivered as promised. Told driver and mate - he nodded sagely and said he'd heard it was a problem. I WILL NEVER BUY ANYTHING FROM COMET AGAIN. That is all....

Having purchased a Hoover washing machine from comet I took out there extended warranty after spending 20 mins on the phone explaining the fault to there customer service dept they arranged to send an engineer over a week later. The send engineer was sent but given no house number never arrived they were called again a 2nd appointment was made I had to wait another ten days for this privilege but the bright side is he had my full address this time he arrived at arranged time and immediately knew the problem a part needed ordering its now a week since then and the said part has arrived I'm now told I've got to wait till Next week for an engineer that's 4 weeks in total that I've waited. As of yet it's still not fixed The communication between customer service and there engineers is very poor and I'll be rolling out the red carpet providing they manage to give the engineer my address in full!!!!!!!

I ordered a DAB radio and docking station on the click and collect service to be picked up from the Portsmouth Ocean Park store. I received a phone call and e-mail to confirm the item was now available and on the website it claimed I had until 4pm to the next day to collect my purchase. The next day I went to the store and the assistants could not find my item. I then had to hang around while they went through the farce of looking for it when it became clear that they had already sold it and had no further stock. It is obviously Comet policy to sell items within a few hours of store closure but they do not state this on their website. I will not be using the click and collect service again. It is apparent that profit is more important to Comet than Customer Service.