The Utility Warehouse www.utilitywarehouse.co.uk Reviews

★★★★☆
3.7 / 5
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The Utility Warehouse www.utilitywarehouse.co.uk

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Latest Reviews

★☆☆☆☆

“CUSTOMER SERVICES - Terrible”

Written on: 18/01/2021 by Kaden100 (1 review written)

no-one ever answers the phone, had an issue with our smart meter (didn't work) now got a new one, but cannot contact anyone to set it up. don't use them they are awful… Read Full Review

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★☆☆☆☆

“I own a rental property and on the 29th of October the...”

Written on: 15/12/2020 by Bdav100 (1 review written)

I own a rental property and on the 29th of October the tenant was discovered to have been running Cannabis factory. For safety reasons the electricity was cut off. UW have now decided that their estimated £7000 bill should be paid by me. I did not have a contract with UW the tenant did. They now require £2500 up front payment to reconnect and will not allow me to switch to another provider. They do not answer complaint phone calls or emails. I have left two emails for the CEO and a personal… Read Full Review

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★☆☆☆☆

“Do no go with this company. The minute you try and...”

Written on: 18/11/2020 by Bpainter (1 review written)

Do no go with this company. The minute you try and switch because they over charge you get stung with final bills that are high, then you find out about their reconciliation charge. Terrible company. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Possibly the world's worst company!”

Written on: 11/11/2020 by CamberleyBob (1 review written)

An engineer came on 27 October to install phone and broadband but was unable to do so owing to an underground fault. Then engineers visited without warning on 28 October and 3 and 6 November, none of whom had the necessary equipment. Another engineer visited on 9 November, again without warning, and found the fault which he said would be repaired at a later date. After he left we found that he had disconnected the working Virgin line and I phoned UT to ask for it to be repaired which they… Read Full Review

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★★☆☆☆

“Exorbitant final bill”

Written on: 26/08/2020 by Billshockwoman (1 review written)

At first it seemed a good company but the electricity seemed to be getting very expensive so I switched. Nasty shock when I received final bill. Just told it corresponded with meter readings. I have said I will pay the bill in instalments but I have decided to make a complaint so they review the bill. Staff always polite and try to be helpful but maybe a computation mistake has been made?… Read Full Review

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★☆☆☆☆

“Very little correspondence ”

Written on: 20/08/2020 by Vaughan176 (1 review written)

horrible experience when I decided to leave would never use them again, no correspondence or information on the final bill just issued me a £500 invoice… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 06/06/2020 by DeonCostello (1 review written)

Somewhere between an expensive energy company and a pyramid scheme. great sales team but very little service after that. they promise very cheap energy and then hit you with a big bill when you try to leave. avoid at all cost … Read Full Review

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★★☆☆☆

“Do not get a smart meter with Utility Warehouse:”

Written on: 27/05/2020 by lynmacinnes (1 review written)

We received a huge bill 22nd May from Utility Warehouse for £517.49, we have been with them for many years and have only had problems with them since we had the smart meter installed 22nd July 2019 which has not worked since then (Please see the query email 1 sent from me to them (below) . They replied on 29th July , please see email 2 below stating they are looking into the issue. 31st July they said things have been sorted when they had not, I called them and they said they would look into… Read Full Review

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★☆☆☆☆

“Do not sign up”

Written on: 30/04/2020 by Mike9754 (1 review written)

Utility warehouse claim they fix your payments the vary Them when they want don’t have the free light bulbs there not they tell you you won’t have to pay for them if you stay with them for the length of th contract then when you got to leave they charge at least £80 could be more avoid this company at all costs… Read Full Review

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★☆☆☆☆

“Absolute worst company ever”

Written on: 13/03/2020 by Andy946 (1 review written)

Since joining in dec 2019 I have had to constantly phone with complaints on gas and electric I have spent over 10 hours waiting on the phone customer services are rubbish and to top it all they are quiet a bit more expensive than other providers glad I’m leaving they should be struck off… Read Full Review

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★☆☆☆☆

“Wouldny touch with a barge pole”

Written on: 24/01/2020 by NickD1955 (1 review written)

Looking after my elderly in laws who have been mugged by this company for years. When you want to talk to them you cant get through or have to wait in a queue for between 15 and 30 minutes. Then when you get through they are un helpful. I have now cancelled everything with them and got it cheaper elsewhere. Just received my in laws final bill and there are Budget plan Reconciliation charges of £49.80. For what I don't know. Tried ringing them to ask why and told another 20minute wait to speak… Read Full Review

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★★★☆☆

“No thanks or appreciation when leaving !”

Written on: 25/10/2019 by Happybob1 (1 review written)

I joined Utility Warehouse in June 2008, at the time of my retirement and have been a customer ever since. Initially, I was impressed with the service and agreed that they provide electricity, gas, broadband and home phone believing that, in so doing, my tariffs would remain relatively low.....particularly in comparison with the "Big Six" suppliers. I have always paid by monthly direct debit and have never missed a payment. During the following years, I was reasonably content and only really… Read Full Review

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★☆☆☆☆

“DIABOLICAL COMPANY ”

Written on: 10/06/2019 by sharonproperties (1 review written)

Absolute disgrace....pictures sent for meter reads when our tenant moved out of this property, incorrect bills being sent and final demands chasing us for payment when they can't even sent a correct bill, 3 months on and I'm still making phone calls to this company being left on hold constantly for at least ten minutes at a time.....will never deal with this company again!!!!… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“terrible company”

Written on: 03/05/2019 by joegart (1 review written)

a minimum of 10 minutes wait time everytime I call. almost every bill was incorrect and they had no idea what was going on when I called. was put on hold 15 times in one call for them to speak to a manager. all this as well as late payment fees for incorrect bills. the 'free' light bulb thing is a load of rubbish too - they are but if you wish to cancel your services with them you pay through the nose for the bulbs! absolute sharks parading as a 'nice' company… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“Don't Swap...Shocking Company”

Written on: 26/03/2019 by MollyCobb (1 review written)

had a lovely woman come to see me a about swapping all my utilities and decided to give it a go....worst mistake ever!!! loads of problems with equipment not showing up, no help from customer services no internet to run a business and decided to go back to BT and British Gas who gave me a better deal so saved more money then they offered … Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Dodgy very dodgy”

Written on: 05/03/2019

Rang up to try and cancel Broadband to my elderly mother's address as she is now in hospital and has dementia and no longer capable of using a laptop. Told to forward Attorney docs by email - I note now that my message couldn't go to the email address provided over the phone. The operator clearly was attempting to keep me on the phone for as long as possible - it took 20mins before I spoke to a real person in the first place - kept asking me if I had any further questions or could he help me… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 10/01/2019 by CJRobinson (1 review written)

Do NOT go with Utility Warehouse! Phoned them up due to abnormally large energy bills and was told by a very kind, down-to-earth advisor that the bill was most definitely wrong. She then worked out a different amount for me then and there, which I paid in full, and I was then ASSURED I would not have to pay this ridiculous bill and that I could happily throw it away. Next month's bill, the amount is STILL there, when I phoned up they insisted I needed to pay it! In brief: if you want an… Read Full Review

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★★★★★

“TOP CLASS SERVICE”

Written on: 21/11/2018 by KarelBailey (1 review written)

I have been a customer of Utility Warehouse for 2 years now. The money they are saving me is phenomenal. I have taken ALL of their services and that gives me the best discount. I also have had LED lightbulbs fitted throughout my home for FREE for LIFE, and the added benefit of a Cash Back card which gives me money off my SINGLE bill for all of my utilities. I wanted simplicity and that's what I got. The customer service team are based in the UK and are fantastic at sorting out any issues I… Read Full Review

Review_Checker's Response to KarelBailey's Review

Written on: 11/04/2019

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★☆☆☆☆

“MISLEADING!!! DONT FALL FOR IT!!!!”

Written on: 21/10/2018 by qkMacPherson108 (1 review written)

Absolutely disgusting customer service if I could put 0 I would! Complete ripoff all their interested is getting as much money off you as they can. Give you false information. Bully and threaten you if you want to leave. Award winning my ass!!! Worst company I have ever come across should be ashamed of themselves......VILE how their getting away with it I never know ........,oh yea their managing their reviews ! what they don’t like they make disappear! Don’t know how these people sleep at… Read Full Review

Karelbailey's Comment

Written on: 21/11/2018

I have to say that the service and products that I am getting from Utlity Warehouse are fantastic. I've benefited from LED bulbs fitted throughout my home for FREE for life, I have a cashback card which gives me money off my bill. It's a brilliant company with an excellent customer services department, who can understand my queries if I call them up. Also, all on one bill! SIMPLE! FIVE STARS FROM ME!

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★☆☆☆☆

“I inherited apparently , never knew never had bill,...”

Written on: 20/09/2018 by Eduardoz193 (1 review written)

I inherited apparently , never knew never had bill, until 2 years later ,estimated bills i have no proof, sent debt collectors after me, no apology's just hours on phone trying too sort out, Useless is an understatement ,would never use, beware, not interested just send there debt collectors after you with bully boy tactics, disgusting behavior ,SHAME ON YOU… Read Full Review

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Was this review helpful? 9 1
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