Premier Plates UK Reviews - www.premier-plates.co.uk

★★★★☆
3.7 / 5
67% of users recommend this
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Latest Reviews

★★★★★

“cheapest price around, quick, professional, great comms.”

Written on: 03/12/2017 by Msndria_PortuGreek (1 review written)

I bought my sister a private plate for her 30th birthday. I compared sites and premier-plates were the best price. I emailed them after I purchased the plate for further Information and they got back to me in less than 24 hours and were very quick to respond throughout. The plates arrived 2 days later and were officially transferred in just 1 week. The bad reviews left by others concerned me but after purchasing elsewhere in the past i can say these were by far the best. Highly recommended by… Read Full Review

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★☆☆☆☆

“Disgraceful - completely false advertising”

Written on: 26/11/2015 by Chezawaza1 (1 review written)

I was looking for a number plate with the format letter, 2 digits, 3 letters (my initials.) Naturally, there were PLENTY of options on the site, so i chose my preferred option (around £300 all-in as I was only looking for a cheap option to de-age my car) and was successful in "securing" the plate. 8 weeks passed, however I was told on several occasions not to worry as they had received my log book and the process normally takes 6-8 weeks for the transfer to complete. By week 9, they could no… Read Full Review

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Premierplates's Response to Chezawaza1's Review

Written on: 09/01/2017

Hi,

We checked the availability of a number of registrations and we found a number of records that were inaccurate due to information not having been received from 3rd parties. This is unfortunately the nature of a personalised number plate brokering service where there is a reliance on 3rd parties.. We did explain to you at the time that our margins were minimal on all advertised registrations and that your request for us to discount alternative higher priced registrations to the price of the registration you purchased from us was not something we could facilitate. We provided you with a refund in accordance with our terms and conditions. We would also add that we do not have any hidden small print' and that our terms and conditions are accessible on our website where we make clear that registrations are subject to availability. These were the same terms and conditions you accepted at placement of your order.

We would have appreciated you providing us with your feedback directly.

Yours sincerely
Mr T A Kaye
Managing Director

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Lb39's reply to Premierplates's Comment

Written on: 07/02/2017

Maybe it would be nice if there was someone at the end of the phone to speak to! I'm currently on my 5th week of waiting for my daughters number plate for her birthday, yes I've had email responses but service and lack of communication Is very very poor, if I ever actually receive the reg plate then my opinions may be better but for now i can say I wouldn't recommend this company to anyone

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Unhappycustomer2017's reply to Lb39's Comment

Written on: 02/03/2017

I've just had a shoddy experience from this company as well. I also don't recommend this company and advise everybody to steer clear. Wouldn't listen to my complaint of their misleading selling practices and instead accused me of trying to bend the law and pull a fast one (their actual words to me!!) Disgraceful conduct.

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Lb39's reply to Unhappycustomer2017's Comment

Written on: 06/03/2017

Hello
Did you ever receive your documents? I am still waiting from January

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★★★★★

“Fabulous Service”

Written on: 01/11/2015 by Hesscd1981 (1 review written)

We bought a private registration from Premier Plates and we had fabulous service from them. They were very responsive to our questions and we felt we were being given their attention during the process from start to finish. Our number plates were excellent value and we would definitely recommend… Read Full Review

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★★★★★

“Great Service”

Written on: 31/08/2015 by 43Cleveland (1 review written)

This transaction took just over a month which is very reasonable. The email response to queries from Premier was same day. I have checked with DVLA that my motorcycle is now taxed under the new reg. I am a happy client and would recommend that people email rather than phone for a quick response. Thanks again… Read Full Review

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★★★★★

“Very Good ”

Written on: 29/08/2015 by mallorca7 (1 review written)

Bought our plates from Premier as a surprise for our daughter and we were looked after from start to finish. Really nice people to deal with and kept us in the loop all of the time. We can't believe how easy it all was and how they managed to time everything to keep it a surprise for our daughter. We would definitely recommend… Read Full Review

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★★★★★

“Every thing come to those who wait!”

Written on: 24/08/2015

This must have been the longest deal ever! It took several years for me to be able to complete the sale but with a tailor made payment plan faultless service, excellent advice and instant communication it has been a pleasure to finalise the sale for my number plate so thank you premier plates… Read Full Review

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★★★★★

“Well Pleased”

Written on: 13/07/2015 by 310Fisher (1 review written)

Has a great experience when I bought my private plate from Premier Playes. Well pleased with the price and service I received. Number plates look great and I will be looking to buy from them again when It's my sons birthday… Read Full Review

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★★★★★

“Great Service”

Written on: 19/06/2015 by JudeSinclair (1 review written)

Premier Plates supplied me with my reg and they gave me the best deal I could find. Other companies kept adding on costs and it was expensive and confusing. I spoke to a lady at Premier and I knew straight away what I was getting. I would deforest recommend… Read Full Review

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★★★★★

“Would Definitely Recommend”

Written on: 06/06/2015 by Marlee174 (1 review written)

I recently bought my private plate from Premier Plates and they were great from start to finish. This was the first time I had bought a plate for my car and everything went to plan just as they had told me when I made my purchase. Would definitely recommend… Read Full Review

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★★★★★

“Highly Impressed”

Written on: 30/05/2015 by Cedricc197 (1 review written)

I bought my personalised plate from Premier Plates online and everything was done for me from start to finish. My plate cost more than £7k but it was the best price I could find on the internet. I have to say that the service was highly impressive and I would recommend to anyone thinking about buying a personalised plate… Read Full Review

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★★★★★

“Great Service ”

Written on: 26/04/2015 by carclassics (1 review written)

We ordered classic number plates on a Wednesday for one of our restored vehicles and we received them on the Friday of the same week. We were extremely grateful for such a fast turnaround as the car was due to be collected on the Saturday. Excellent service from us calling and ordering through to taking delivery of the plates. The plates were high quality plates and we bolted to the car in time for collection of the vehicle. Great Service… Read Full Review

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★☆☆☆☆

“Try somewhere else”

Written on: 09/04/2015

I used Premier Plates as the recent reviews looked OK. Now I have read the 1-star reviews going back a bit further I note they accurately reflect my experience. Good reviews appear from somewhere but not me. I advertised a plate for sale. After about 1 year in Dec 2014 I was told a buyer had paid a deposit, I sent them all the requested paperwork, heard NOTHING. Called and emailed numerous times, no reply and heard NOTHING. Then one day a helpful woman actually answered the phone, promised… Read Full Review

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Premierplates's Comment

Written on: 18/04/2015

Dear Sir,
You were told repeatedly that the proceeds from the sale of your registration would be paid upon completion of the assignment of the registration to the purchaser's vehicle. You were informed repeatedly that the vehicle was a new vehicle and that assignment would not complete until the new vehicle had been received by the purchaser. Despite being kept in the loop and despite your attempts to put the process at risk through your actions potentially resulting in us cancelling the transaction we fulfilled our obligation in returning you the agreed cash sum in accordance with our terms and conditions of business. Our brokering service is intended to protect both purchaser and seller from potential financial loss which we made very clear to you. You received payment and you were kept informed by multiple parties from our company on the specific circumstances with the purchasers vehicle and the timing for the transfer to complete and for payment to be made. Payment is made upon receipt of a copy of the V5C registration certificate for the recipient vehicle and not before which was also explained to you. The facts seem to have been lost in your enthusiasm to place our company in a bad light and we will look to address our concerns with many of the statements you have made through appropriate dialogue with relevant parties.
Managing Director
Premier Plates UK

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Realviewer's Comment

Written on: 29/05/2015

My review was taken down initially following adverse comments by Premier Plates (PP). I was asked to justify my account of my experience (not dissimilar to other unhappy reviewers) which I did; this included providing copies of emails referred to below. I vehemently dispute what is said above and have therefore expanded upon my disappointing experience.

I received an email from PP to say a buyer had been found for my plate – nothing about the buyer or the proposed vehicle was disclosed, I was asked to sign and send the blank retention document (V778). I called PP and was reassured by a helpful lady who said it would be 4 to 6 weeks to process before I was paid. I wasn't happy sending a signed blank form but did anyway. I wrote a note to PP specifically asking that I be kept updated. However I did NOT receive any letter, receipt or confirmation (a basic courtesy), NOBOBY called me by phone; NOBODY emailed me with any update. NOBODY answered the phone at PP. This is not my idea of being kept in the loop.

The 4 to 6 weeks passed without a word, then 7 and 8 weeks. I was concerned as to what had happened to my plate or the payment. I enquired through ‘industry sources’ to see whether my number had been allocated to another car – it had.
I TAKE SERIOUS ISSUE WITH THE ABOVE REPLY AT THIS POINT
The above says I 'put the transaction at risk through your action' the implication suggests contact with the buyer or car dealer – to date I have no idea who they are. This suggestion is laughable!!! Prior to this posting PP did not know what enquiries I made.

Put a car number into any car trading website such as “Webuyanycar’ (as suggested in current adverts) or 'Parkers car price guide’ or any insurance company or indeed the DVLA. To ensure you have the right vehicle it tells you the make and model – simple. My plate was now matched to a different car.

How this routine anonymous enquiry put the transaction at risk, or perhaps it was asking for an update that nearly created a potential cancellation, is not made clear.
If it held any credibility I would have expected to have been told about it at the time not read it for the first time in the response to a review some months later. Particularly as I emailed PP at the start of February clearly stating I HAVE NOT HEARD ANYTHING and that I was concerned as I'd sent the V778 and established the plates has been allocated to another vehicle.
That was the opportunity for one of those multiple persons at the company to CONTACT ME with an update – “I’ve not heard anything” sent by email, it is a bit of a clue!!.

After much phoning eventually helpful lady answered. I was told it was on the radar and payment would be with me very soon.

Three weeks later NOTHING, NO cheque, NO phone calls NO email, when I called premier plates NO reply and so NO updates. I sent another email stating 3 WEEKS HAD PASSED and again I HAVE HEARD NOTHING. I made it clear I believed my plate had been appropriated without payment being made and I was considering enforcement action. THIS IS WHAT PEOPLE WRITE WHEN NOT KEPT IN THE LOOP.

After constant phoning I got through to them (they didn’t call me), I was assured verbally and next day by email (the one and only) that payment would be within 5 days. It was not. It was almost 2 weeks later before a scribbled hand written note with my cheque arrived.

The Brokerage status was NEVER mentioned to me. Just as well, whilst I can't see how the ability to offer a buyer credit would protect me selling something. I did do a CCA Search on the Office of Fair Trading Licence number 587683 which was listed on the email & website. (http://www2.crw.gov.uk/pr/default.aspx)
I certainly did not find any comfort in the answer or on the current FCA register.

This is an account of my experience of the transaction. An apology, an explanation or just a short email with a little update as to where it was at would have allayed my concerns. The stroppy response and disputed facts it elicited has merely put my back up. Spending months wondering if I'd been had over was not satisfactory

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★★★★★

“Fabulous Service”

Written on: 10/03/2015 by AliviaHeath61 (1 review written)

Had fabulous service and great value from Premier Plates. We had everything explained to us and everything went smoothly .We wouldn't hesitate to recommend… Read Full Review

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★★★★★

“THANKS FOR EVERYTHING”

Written on: 07/03/2015 by 147Manning (1 review written)

Thanks for everything Premier Plates. The documents and notice that you'd refunded the unwanted acrylic number plates arrived in the post yesterday. Very much appreciated & have a super weekend… Read Full Review

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★☆☆☆☆

“let down!”

Written on: 24/02/2015 by dbz73 (3 reviews written)

On December 5th 2014 my husband surprised me with a private plate. After 5 days the plates arrived looking great. We were lead to believe that my log book would arrive 2 weeks later..... 2 weeks no log book! Rang premier plates, after around 5 attempts and only getting answer phone my husband got through. The lady was lovely and helpful. Unfortunately she said the Web page had not been updated and I wouldn't get my log book due to Christmas and dvla opening. So we agreed and waited till middle… Read Full Review

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★★★★★

“THANKS AGAIN”

Written on: 11/01/2015 by 185McDowell (1 review written)

Thanks again to Premier Plates for a great service, both with this number and the previous one I purchased from you. I would not hesitate to recommend your company. With best wishes for a happy new year… Read Full Review

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★★★★★

“MANY THANKS”

Written on: 06/01/2015 by ipGillespie153 (1 review written)

MANY THANKS TO YOU REGARDING THE PURCHASE OF THE NUMBER PLATE I BOUGHT FOR MY WIFES CHRISTMAS PRESENT. NUMBER PLATES AND DOCUMENTS WERE DELIVERED IN TIME AS PROMISED. I WILL DEFINATELY RECOMMEND YOU TO ALL, AND WILL CERTAINLY BE PURCHASING FROM YOU AGAIN. WITH GRATEFULL THANKS… Read Full Review

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★★★★★

“Very Pleased”

Written on: 03/01/2015 by MichelleGillespie (1 review written)

I bought my plate from premier plates and it was on my car for Christmas Day as they said it would. My number plates arrived in readiness for them to be wrapped. Very pleased with everything and will recommend to friends and family… Read Full Review

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★★☆☆☆

“Judge for yourself”

Written on: 22/12/2014 by Rafferty228 (1 review written)

I ordered and paid for a number plate through Premier Plates on october the 14th, after a few weeks I checked the DVLA website and saw that the plate that I ordered and paid for was still for sale on there,I checked a few times in the passing weeks and it was still there, after 8 weeks I sent premier an email voiceing my concerns as this was to be a Christmas present,they replied the same evening as follows… Read Full Review

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Dbz73's Comment

Written on: 16/02/2015

I also Having mega problems with this company, my husband ordered a plate for my birthday on the 5th of December and having rang dvla they also asked me if I wanted to buy the plate from them as it was still for sale. Having tried to contact premier plates and leaving messages I got a call and totally fobbed off, giving me excuses of something to do with my tax, I rang dvla to be told no problem with tax and premier plates has only just bought plate last Sunday 8th of February!!! So were again filling me full of rubbish, having rang again today they still fobbing me off saying dvla may fast track my log book, I know for a fact dvla don't fast track, also the dvla told me had I bought plate on the 5th of December from them I would have had my log book and plates on car by 19th December, I'm really let down and angry I paid so much money to get this treatment, I have had my plates since December but no log book, watch this space and I will leave a review when I eventually get my log book!

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★★★★★

“Thank You Premier”

Written on: 27/10/2014 by Brooklynn239 (1 review written)

Bought my plate from Premier and I love it. It cost me £5k but it was cheaper than any where else and the service I received was first class. I have bought plates in the past and I this was the best experience by far with Premier handling everything… Read Full Review

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Eddieo1970's Comment

Written on: 29/10/2014

Cant understand this comment! Any time I call nobody ever seems to answer, EVER!!. When I eventually bought the plate, saying the application took 'forever' is an understatement

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